I would like to rate this office higher but cannot…read more I have been a patient of Dr. Spratford's for almost 10 years and will not go anywhere only because of how great he is as an individual. This review though is for the practice as a whole. Time and time again over the years, this office seems to have suffered the problem of getting too large, too quickly, without enough resources. When they did their major additions and upgrades it took them months to get things together. The staff was/is over-worked and there was too much traffic at all times. Outside of that transition time hasn't been better. Getting in touch with your doctor is difficult. You have to call, leave a message, and often, even if you ask for the doctor, you get a call back from the nurse. Then you have to go through the whole process of leaving a message and waiting again. The staff and RN's have repeatedly gotten my recurring prescriptions wrong when communicating with the pharmacy, sometimes costing me dearly (I will say that the office has resolved this for me with their in house pharmacy, but I had to almost demand it). Out of all of that, my biggest complaint about the office is the general lack of attention to detail. For example, if my doctor leaves town, I have to TELL the doctor filling in to check my chart. To me this should be standard operating procedure. How can you answer a question of a patient if you haven't reviewed their file? They are too busy, without enough administrative staff, and it shows in the quality of assistance I get when I'm not with my doctor. (I'm surprised there's a hidden review here that says pretty much the same thing. I knew when I came on here that I couldn't possibly be the only person who's noticed this problem creep up over the years)

The group has been renamed to Prairie Medical Group, but are in the same location. I have been…read moreseeing Dr. Erin Vaughan for a few years now and she is awesome. She is young, probably in her 30s, and just very attentative to me. I've seen doctors in the past who were eager to get you in and out, but Dr. Vaughan takes the time to sit down and listen to what you're going through. My most recent visit was in January '08, the reason I didn't really know. I had had a perpetual throat-clearing/cough for at least a year and I was finally getting it checked out. I did some research, and didn't know if it was allergies, asthma, or GIRD. I went in there, she sat down, and said "This is when I get to be a detective and figure out what's going on with you." I thought that was AWESOME! I was in there for an hour an a half, she was running different tests on me, and we figured out that it's possibly allergy-induced asthma, and definitely some allergy issues. I feel a lot better now that we're getting to the bottom of things, and I would recommend her to anyone! Other notes: I rarely have to wait more than 5 minutes in the waiting area to go into a room, which is great. Nothing worse than going to the doctor's office and having to sit and wait (especially when you have an appointment!).

Indifferent and unconcerned. I thought she just didn't like me until I read other reviews…read more Unfortunately, there is no place to go in Bend Oregon. Considering travel outside of the area to see someone else. It's notable that Summit Health Care conducts no surveys on patient experiences and it shows.

Dr. Kelly is a godsend! My parent's were referred to Dr. Kelly after their doctor re-focused most…read moreof his time on hospital administration. Personally, I think it was the best thing that ever happened to them. My parents are older and have had their fair share of health crises over the years - cancer, staph, pneumonia, asthma you name it - and Dr. Kelly has always treated them right. My mom, suffers from severe asthma, and often has respiratory-related scares. Dr. Kelly has been fabulous at squeezing her in for a quick check rather than unloading her on the nearest ER. Dr. Kelly earns a fifth star from me for going above and beyond the call of duty. She makes house calls, you heard me, house calls! My dad had a knee replacement a few years back and was working with his physical therapist to get back on track; Dr. Kelly decided he wasn't progressing enough and could benefit from more therapy. Instead of offloading these increased sessions on the therapist she came to their house and worked with my dad. It was amazing and so appreciated by my mom since getting my dad out in the middle of winter while he was unsteady on his feet was not only a chore, but very anxiety ridden. I think now enough time has passed that he'll admit how beneficial this was to his recovery. At the time he winced at the thought, she's a tough cookie and really made him work. Bottom line: Dr. Kelly is amazing! My parents can't say enough good things about her and trust me, my dad is a tough customer, he won't sing the praises of just anyone. Even though I live relatively close, knowing that she's treating them puts my mind at ease, she really seems to care about her patients and get them the best care possible.

What a great place for wellness. I had a sharp pain in my right thigh. They offered me a laser…read moretreatment. 4 visits later, my pain has gone away. For good. Barb takes my vitals. She is very friendly, courteous, and helpful. The entire staff is friendly also. Definite recommendation.

I tried to make an appointment to get a primary care physician and they are not even accepting new…read morepatients all this year! they want to schedule you with a nurse practitioner. No offense for nurses but I prefer a doctor. Will be trying to find a PCP elsewhere.

My psychologist referred me to Dr M. I'll admit, the building was a bit outdated and while I won't…read moresay his office is necessarily outdated, don't see him if you're looking for a new, shiny, hip, minimalist office - from the waiting room to any other room you'll be in or can see. My average waiting time is about 20 minutes, HOWEVER, they're excellent about getting you in same day if it's urgent, Which I suppose is why the wait time is a bit long. However, ultimately I continue to go bc Dr M doesn't just humor me he's listening to me, but he genuinely values what I say and think. He's not shy about taking the lead or disagreeing, but he truly collaborates with me for my best care plan.

Receptionist are always extremely condescending, they will argue everything you say as well as give…read morerude unhelpful comments if you ask questions. I had one respond with "well I wouldn't know because I'm not a nurse" maybe next time respond with a little more thought and care. They also can't keep a primary doctor to save their life I had been going there for 5 years and they went through 3 doctors, how concerning. I would avoid this place if you can they make it very clear that they don't actually care about your health, only milking as much money from you as possible. Seriously females avoid, please find doctors that make you feel safe respected and heard!

Thank you for taking care of my young adult for a lower GI procedure!! Everything went smoothly and…read moremy child said they had a great experience, felt well cared for! Appointment started on time. There is a McDonalds across the street so the designated caregiver can either wait in the office, or go across the street and get a text when it is time to come back. Front desk lady was so sweet. I can't remember her name. Rose, perhaps? Thanks Rose, doctor, nurses and the whole team!

A colonoscopy? Me? Yikes! Well while it's not something I would want to talk about at a…read morecocktail party, when my doctor requested I get one of these, I made sure that where I chose to go took the time to explain the entire thing to me and put me at ease through the entire procedure. Dr. Suman Kaur was terrific. She showed me exactly what it was they were going to be doing and took tons of time to set me at ease and to answer my questions. The stuff they make you drink to "clean you out" is better now too and it didn't bother me half as much as the horror stories I had heard prior to going in. And while I didn't avail myself of it, they will even let you stay awake during the process so you can watch the entire thing on the camera. Otherwise you are in "twilight" which was just fine by me! From the anesthesia staff, to the doctor to the staff that makes sure you get all the "air out" (trust me there's a funny story there as they don't let you leave until you do!) this place did a nice job on a subject that is the "Butt" of many a joke!

Very nice people if you are SOL without options and want to stay bedridden, indefinitely…read more Otherwise, avoid, avoid, avoid Malpractice is an issue here. Collectively, they have anger management issues, destructive narcissism, depression, a seek-to-destroy mentality, imbalanced neurotransmitter issues, and promote obesity and ill-health overall. I wish it weren't true. But, they honor complacency over excellence and reality, let you down when you start to gain real health, and fear people who have high hopes and dreams for the future. Also, watch out for their gaslighting, especially when--or if--you are going through a tough time. Both of my prescriptions were denied refills after my medication wasn't at the pharmacy, and I was being intentionally led on for them to find something to use against me. Even though agreements were made during the last appointment for my medication to be at the pharmacy, I had to call multiple times because the medication wasn't there--leaving me hopeless, abandoned, and in a very serious predicament. I worked with them for almost two years and felt deserted and set up to fail while not drinking, smoking, or messing with my dosages/living a healthy life/and very goal oriented--just for example--which was a one-sided effort, much like the services offered.They are a toxic group. There are significant issues with the this industry, as well as concerning situations that occur behind closed doors.

Dr. J has such an unbelievable amount of knowledge and experience. Going to the Health Stop sure…read morebeats spending hours in the ER when you have an immediate care need.

Dr. Carolyn Rae, Internist…read more See http://www.yelp.com/biz/family-health-of-downers-grove-downers-grove http://www.adventisthealthpartners.com/doctors_in/adult_medicine_physicians_of_downers_grove/internal_medicine/carolyn_rae_md/ I've been seeing this Dr. for a number of years. I have to give here exceptional credit for weathering the changes in healthcare let alone those practice changes with the recent market in the Chicagoland area. Dr. Rae is a great service driven physician that listens, assesses, treats and follows up with patients. Although an internist, she has an excellent handle on diabetes and its treatment. Over the years our family's health has thrown several curve balls that she has fielded well. Emergency calls, Late night appointments and collaborative efforts with other physicians are among her exceptional service qualities. If we have ever had any issues, it has been directly traced through the errors of transitioning support staff.

I have been a patient of Dr. Sassetti's since moving to OP in 2011. She is a wonderful doctor -…read morevery attentive, patient, and positive in her approach to medicine. She listens to all questions and concerns during office visits, makes you feel very comfortable, and is quick to follow up on test/lab results via the practice's Patient Portal - which is incredibly convenient. The office staff is wonderful and they have easy electronic Rx submission to your preferred pharmacy as well. Overall, I have been very pleased with my experiences at Lake Street Family Physicians and Dr. Sassetti. If you're in the area and looking for a Primary Care Physician, look no further.

She's been our family doctor for over a decade and I still pinch myself that we got so lucky…read more This practice is attentive, smart, honest, and excellent at what they do. They check on ill patients with follow-up phone calls, make excellent referrals, and treat patients with respect and care. They have late in the day hours and weekend hours. Because it is a small, independent practice, I've had some issues with getting an on-call response after hours. Dr. Sassetti herself is loved by my whole family. She's warm, interested, straight up with what's going on, and seems to remember and care about each of us. She's on point with recent findings, practical about treatments and an outstanding diagnostician.