I normally visit the one in Gage Park but their customer service has decreased a bit. A friend…read morerecommended this location...now I see why. It feels like it just opened that day; smelled fresh, clean, inviting. The front desk agent was very professional and courteous. As soon as I sat down to complete my forms I was called to the examination room. The female medical assistant was very nice, professional and respectful. The attending physician was nice, professional and remember her from the Gage Park location. I will make this my new urgent care spot for sure. Keep up the great work ladies!!!!

I took my granddaughter there to check on an infection I was told they couldn't treat her because…read moreof guardianship, I adopted them after my daughter died, so I told them I would take her to her primary care and they called DCFS and said I was medically neglecting her. They never even examined her. Her Name is Natalie Sanfratello, she originally came in the room and referred to herself as a doctor, then started talking about herpes, and started babbling about the guardianship issue. I will be making a complaint to the il nursing board.

Expect to be here for hours for simple procedures. This clinic takes longer than others. Work…read morescreening should not take hours!! Ruined my entire afternoon. Terrible experience. Clearly people's time is not their priority.

This is my go to clinic, fast, efficient, the providers are knowledgeable and educating patients,…read moreThey listen And genuinely helping you. The MA's are extremely polite, positive and patient with everybody both front desk and back, rooms are clean, smelling good, and they don't make you wait for ages.

First time here and I came in to ask for a wheelchair and they issued me one for my mom. So I took…read moreit out and my sister and I put mom in it. The office experience was great! They helped us quickly This urgent care is clean, nice and soothing. The care here is great. Adriana F (clinical field trainer) did a great job helping us and my mom.

The office experience with Kirstin is the worst. I would not recommend him work with any patient in…read morethe future. He is very rude and simply doesn't have the proper work ethic or training in this field. He is very disrespectful and rude. I would give a zero rating. I didn't want to even be seen by the doctors due to the fact that Kirstin at the receptionist desk was clueless of his missions at his job. I see why this place has 1 star and they will continue to have 1 star moving forward.

I have brought my family including myself to this clinic I'm so grateful I met a couple of…read moreProviders that we wonderful to each family member Dr. Yvette worked with my son and husband both felt understood and we were given prescriptions to relieve symptoms. They both said they loved how professional and caring their providers are. On another day I went alone and was treated by Dr. Mark. He is such a brilliant professional. I felt safe and completely heard that I was in good hands and today I took my daughter to urgent care and Dr. Mark really did help treat and relieve my daughter's symptoms. We are very grateful. Thank you for your kindness, compassion and hard work my family and I appreciate you both and the whole team thank you. Please keep being wonderful.

I visited Medical Express Clinic last month, and while the visit itself was fine, the billing…read moreexperience was extremely disappointing. When I paid for my visit, the receptionist informed me that she had accidentally overcharged me and assured me that I would receive the difference as a refund. I was supposed to pay $125, but she never mentioned the actual charge or provided a printed receipt. I assumed it wasn't much more -- until I checked my bank statement later that day and realized I'd been charged $1,250! Mistakes happen, but the issue was the complete lack of communication and accountability afterward. I waited the 7-10 business days, but no refund ever came. When I called the clinic, there was no apology, and I was told I had to contact their billing department myself -- something no one had mentioned before. After sitting on hold for a long time, the billing representative said she needed more time to "review my case" and would get back to me. She never did. I had to call again almost three weeks later, and thankfully, another representative finally processed my refund that same day. It took 20 days to get my money back for what was clearly their mistake. I understand that human errors happen, but the staff needs to be much more transparent and organized when handling payment issues. Tip: Always ask for a printed receipt and double-check your charge amount before leaving.

Took care of me and pushed me to take the time I needed off work for my issue…read more The hours are great. 7 am works really well for not blowing my day for a follow up.

I was able to get an appt last minute. Although they were pretty busy, and it was almost closing…read moretime I was seen relatively on time. Everyone was very nice! So thankful they are open late!

I've always held MacNeal Hospital in high regard. Years ago, the level of professionalism here was…read moreoutstanding, which is why this experience has been so disappointing. I've been in the emergency room for about two hours with my 80-year-old mother, and unfortunately, the environment has been far from what I remember. Staff members were openly using profanity and engaging in inappropriate conversations within earshot of patients. It was uncomfortable and honestly disheartening--especially for someone of my mother's age to have to sit and listen to. I've been coming here for over 40 years, and I never expected to see such a decline in professionalism. As someone who works in the medical field, I understand how demanding these environments can be, but maintaining a respectful and appropriate atmosphere should always be a priority. This experience was upsetting, and I truly hope this feedback is taken seriously. I will be following up further regarding this concern. I guess this is the quality that Loyola is now, such a disappointment. The only thing I can say positive is the chaplain who came down with kindness and compassion.

I had a very disappointing experience at MacNeal Hospital. The wait times were extremely long, and…read moreit felt like there was little communication from the staff about what was going on. I understand hospitals can be busy, but basic updates and attention to patients go a long way. The level of care I received did not meet expectations. It felt rushed, and my concerns weren't taken as seriously as they should have been. Overall, the experience left me frustrated and uneasy. I really hope they improve their patient communication and overall service, because this was not the level of care anyone expects when going to a hospital.

We have been going here for years for things like sinus/ear infections and flu shots. They are…read morefantastic. Tiffany is the nurse practitioner who's done our last three rounds of shots, and you barely feel them at all. Terrific customer service, even the time where the NP walked our prescription over to the in-store pharmacy so we could get it faster. Though we have a primary care doctor, it's easier and faster to get seen here, and we haven't regretted it.

Ive been coming to advanced urgent care for years dr alzien has been good his partner not so and…read morethe nurses assistant was very rude !! I came in for an appointment because I might have shingles which I came to see the dr. Alzien Before which he prescribed medication! I can this morning and got denied because of a balance which I never got a bill in the mail for !! I got denied services said I had to pay 120$ to get seen. Mind you I'm in pain . I tell the NA that I don't have the funds now he proceeds to say to me a patient that not his problem!! Please do not go and support this facility!!!!

Went there last night for my infant having a fever. The doctor barely looked at my kid and was in…read morethe room for a total of 5 minutes. Was told my 8 month old had an ear infection and pink eye. Doc gave us an antibiotic and eye drops. I felt like there was something off about the visit so I ended up taking her to comer cER where she was looked at much more thoroughly and was told there's zero signs of an ear or eye infection and they have no clue why the doctor there said that. The pediatrician was also concerned about the antibiotics given by the doctor here and said they were way too strong for such a little baby. Do not waste your time going here. They make up stuff so they can bill your insurance for a higher bill. Since writing this review I have received hateful emails I'm sure which are from either the owner of a staff member there.

We had an excellent experience here when my eldest child was accidentally burned while rehearsing…read morenext door at the Madison Street Theatre. A pot of hot coffee fell and my teen was scalded on their leg. The doctor here treated my teen straight away!! Only trouble was paying the bill. They couldn't process a credit card (HSA debit card) over the phone. So you have to walk a check over to the clinic and then send a copy of that to your insurance for an HSA claim. Great location. Plenty of parking. We had a very positive experience during a very scary time!!

They do not answer the phone. The front desk staff is annoyed that you show up and interrupt them…read more The doctor prescribed a medicine that was not approved by my insurance. When CVS called and left message on Tuesday that they needed the doctor to prescribe and alternative the doctor NEVER returned the call. I dropped by the clinic to ask the doctor to do this asap and the receptionist said she was gone and wouldn't be back for 2 days. I asked her to call the doctor and she acted like I was an idiot for asking. PISS POOR PEOPLE WORK THERE! Who the f**k doesnt answer their phone!!!!!!!!!!!!!!!!!!!

I have had to go in for two vastly different/urgent injuries and the medical personnel were so…read morekind, compassionate, efficient and resourceful- I felt supported with aftercare, follow up and check ins as well. One of the best .

Never gave my consent to a strep throat test. The kiosk wasn't working that day so I tried to…read moreexplain to the worker that I couldn't check in but she kept rudely interrupting. We were going around in circles because I was trying to tell her I was told to come back but she would not stop talking over me. Seems like out of spite I was charged a strep throat test I never agreed to. My son had a cough for almost a month. It was mild but yet wouldn't go away. Something told me to go somewhere else when I saw that the kiosk wasn't functioning. I did not want to drive out to Oak Park so I decided to stay but that was a bad idea. The idiot who performed the strep throat test was way too rough that ended up hurting my sons throat. He said the pain got worse because he described the pain as a lump in his throat. We walked out with a service that we did not need and in a worse condition. I tried to dispute it with minute clinic but it seems like I'm stuck with the bill because I've been waiting for them to remove it but nothing seems to be done.