I bought 5 scoops of mulch last week and paid to have it delivered. We agreed on a delivery time of 2:00 and I got a phone call around 1:30 saying they had to come now due to other deliveries, even though I wasn't going to be home. He dumped it near my edged flower bed, where we agreed, but I had no idea my yard would have such deep ruts in it from by dropping it there. I wasn't mad... I knew with a bit of work, seed and straw, I could fix it. I do not have a truck, and live less than 5 minutes from Riverside, so I simply called to ask if they minded bringing out a bale of straw to me so I could fix it and the lady was very nice and said yes. Within 15 minutes, the owner and the young guy that sold me the mulch showed up at my house with it. The owner had an attitude immediately and was telling me that "he took complaints very seriously and that I should've known that my yard would get torn up and then I wanted them to bring me a bale of straw??" His tone was very condescending and rude and I feel tried to make me feel incompetent. I tried to explain to him that I wasn't mad and that I had not complained, that I just needed some straw and didn't have a truck to haul it and that I didn't even mind paying for it. Despite me defending myself, he continued saying the same things over and over and then said "he was going to give me that bale of straw and were we done here?" They dropped the straw and left. I have honestly never been treated like that, especially when I did NOTHING wrong. My boyfriend called to speak with the owner after that and asked him if he felt big talking to a woman like that and wanted him to apologize to me and the owner said "absolutely not, I didn't do anything wrong."
POOREST CUSTOMER SERVICE EVER!! read more