My first contact with this store was for a warranty repair on my Craftsman riding mower. I had to pay the fee to have them pick it up and return it, but otherwise the repair was free. What I didn't like with that interaction was the fact that they returned my mower without letting me know they had returned it. Luckily, I have a Ring doorbell. I was notified of motion in my driveway. I went outside to look, and my mower was just sitting in my driveway in front of my garage door. They did not call me to tell me that they were on the way, and they did not ring my doorbell to let me know they were there to drop the mower off. I happened to be off work that day, and was able to move my mower inside my garage as soon as I knew it was there. If I hadn't been home, it would have sat there all day with the key in the ignition for anybody to steal. I'm just glad it wasn't raining out. My second contact with this store went much better. I needed to make a copy of my house key. Places like Lowe's and Walmart have moved to the key cutting kiosk, instead of having an employee do it. I prefer to have the hands on approach. I went to the back counter and handed the guy my key. He cut it for me, and I went to pay at the front register. I was happy to hear that it was only $3. Those kiosks charge about twice that much. read more

The local independent hardware store closest to me in the neighborhood. I stop here for stuff from time to time when I don't feel like driving to the big box retailer across town. Their selection may not be as deep as the big box guys, but they usually have what I'm looking for and at a fair price. Given that I don't have to drive very far is a big advantage for me. I'v had keys made here on more than one occassion and also some woodwork specialty tools, hardware and paint. The staff that I have worked with have all been friendly and professional. They have a large rental equipment section as well, although I've not used them, its nice to know its there if need be. 4 Stars - friendly service, a decent selection and competitive prices 01215 read more

I called, asked a simple question and was hung up on before I could even finish my question. I hope the gentlemen has a better day. This was my first experience with this business. I will not be coming back, or recommending. read more

My Craftsman self propelled lawnmower would not turn on and that is the location for Craftsman warranty repair. I brought them my lawnmower Monday around lunchtime and they called me with it already fixed on Friday. Great customer service and they even loaded it back in my vehicle. read more

I've been going to Smithermans for over 25 years and I mean at least 2 times a week . I've purchased all of my chainsaws , blowers , edgers , fuel, birdseed, grass seed , fertilizers, and pine needles . One of my clients living out of the country had a newer ( only used one season ) Wright 40 hp top of the line zero turn purchased from Smitherman's The mower set for about a year . We had to replace the battery due to the lack of use and I had to get a new key from Smithermans. . while checking out one day I asked if they serviced their lawnmowers and what they charged to pickup and deliver? when told $50 each way I thought that's very reasonable and said I would like to set that up . I explained that I just wanted to have the oil changed and filters and blades checked. I have my own zero turn a newer Exmark X and a newer John Deere so I know what a service costs. . I was floored when the Owner of Smithermans said it would be $1200 He then went on to say well if you do this it would be less , I inquired about factory warranty's with the mower ? nothing ? I requested they they deliver it to another lawnmower repair Wright dealer and that I would come in and pay cash rather than give them my card number . When I went in to pay and to face the owner directly he was with a customer I waited all I wanted to do was to express my disappointment , when he made a nasty comment about how the customer he was with was a 20 year loyalist . I just reminded him that I had been coming there for 25 years I went to the register paid and Thanked the nice people up front for the last time . read more

Recently had mower issues. Took in for repairs. After getting home, still had issues. Took back and they immediately took care of the repair and the turnaround time was fast. Very professional and great customer service. Highly recommend. read more

This shop is a joke! As I walk into the repair garage, one young employee is cussing because he can't figure out a tractor he is working on. But my issue is directly related to how inadequate this store was in working with Briggs and Stratton warranty and repair. It seems like a scam to me. Craig (an employee at this shop) admits he sees oil all around our lawnmower (just two months old) yet tells B&S warranty shop that this is our fault because the engine was out of oil. Craig seems to disregard the evidence the machine must have had a leak. Never will I do business with Briggs and Stratton or this hardware store. read more

The people are so kind and helpful! I love supporting local business. We took our dog (Hank the bloodhound) in there to meet their dog (Fred the bloodhound) and hank peed on some products. The owner was so kind and told us not to worry and took the products off the shelf. He told us we could bring hank to visit his friend again anytime! They also knew exactly what door knob I needed and made shopping for things I know nothing about, very easy! read more

Always helpful people. Great products and what's even better is they are local as opposed to big box stores.

The repair shop wanted $215 to repair a hedge trimmer, I told them not to repair it. I took it to another Echo dealer in Elkin NC and they charged $35 to fix it. read more

I have lived in Lewisville for 20 years now. Today was about the 3rd time I completed the cycle with Smitherman's. Ya see, about every 4-5 years, I swear I'll never go back in there. One time, I was told a chainsaw ignition coil would cost me about $250 to have done (it's about a $20 part and about a 20 min job, so go figure - this was quickly followed by "we have new ones" - yeah right). The same visit, the dunce who fooled with my saw poked a hole in the gas cap, which was fine when brought in, then he denied it. Today, what I guestimated to be about a $14 order rang up about $24. I was told that four 3/4 inch pvc fittings were $4 and something a piece. Common sense would dictate that this was not right, so I told them to hold on and I'd go look. I found one of the parts I had marked 59 cents with their sticker and the other one marked $49, I think (exact prices found were within 10 cents of this, in case the little minds at Smitherman's want to take issue). I was told by one of the owners, I think, that he'd checked it and it was $4 and something - and that with me with the stickers on the pieces standing in front of him. So, I told him I wasn't paying it. He said very hatefully "what do you want to pay then" - I paused for a half second and told him, "nothing, you can keep all of it" - why do I feel sorry for them and try them again every 4-5 years? I have no f ing idea? Save your self some time and aggravation and avoid them - forever. Would give no stars but I have to give one to post this. Total crap. read more

In today's business world, customer service is everything. How you treat and respect customers, how you help them and how you help resolve issues says it all. But, Apparently, customer service is not an important quality that this business feels it needs to maintain or to instill in their employees. After my 5 minute conversation with a female employee over the phone today, it became very clear to me that this is a business I have no need to ever recommend to anyone. And if one of my employees treated a customer the way I was treated, they would not have a job. I'm almost 52 years old and believe me, I have dealt with some real winners out their. Even the other adults in my vehicle who heard the way this lady behaved were appalled. In a nutshell this is what happened. Last Saturday, my son and I entered this store and purchased around $60 in items including two quarts of Kawasaki Oil that was priced at $5.49 each. At checkout, the lady helping me asked if I wanted a bag or a box. I told her a box. I paid the lady with cash, grabbed the box and walked out. I put the box in my back seat and left it there. Got home later that day and realized I didn't have the oil. I started thinking did I leave those on the counter, was their another box I simply didn't grab or what. So, today, I call the store to try to see if I had left them there. A lady answers the phone and it goes downhill from there. She refused to help me, refused to take my name/number so they could simply communicate with others to see if the oil was there. When I asked if I could speak with someone else, she refused. She made every excuse she could to not help. No matter what I said or how I approached the issue, I got nowhere. I finally got frustrated with her and made the following comments, "I have been very polite to you asking for help and you have treated this way. This is not some scam, I'm simply trying to figure out what happened and asking for help. I'm done with you. This in only $11.00 its not the end of the world and you treat me like this". And then and only then did she asked for my name and number. After I hung up, everyone in my vehicle looked at me with their mouth hanging wide open. I'm not going to repeat what they said, but as you can imagine, it was not polite. People, it's your money, do as you wish. There is no way in good conscious I can ever recommend this store to anyone for I would not want you to go through what I dealt with. All I asked for was a little help trying to figure out what happened to the two quarts of oil. I never threw blame at anyone other then myself because I simply thought I left it in the store. That was all. And I get treated this way, UNREAL! This all occurred at the Lewisville/Clemmons store in NC. read more

We like shopping at smithermans. We bought our riding lawn mower there and have recently gone back for a weed eater

Great local hardware store! Very friendly and helpful staff. Would stop here first before hitting the big chain stores! Nice selection of mowers and other equipment. read more

Extremely dishonest. We took my Husqvarna riding mower (in wonderful condition at the time) to have the transmission looked at a while ago. After nearly a month of no contact we called and were told the estimate. When we came to pay the quoted price a few days later, they "could not find" our mower and had a manager come talk to us about how it wasn't going to be worth it to pay for the repairs and recommended us look at their used mowers. We told them we would come back to pick ours up, but when we came (a week later) they claimed the mower's hood had been stolen and gave us $50, but refused to show us the videos from their security camera or explain why they left it outside for a week and kept saying they had no idea we were actually coming back for it. The mower is missing a hood, lights, multiple knobs, etc. It had clearly been used as a pull-a-part for other repairs but they continue to be dishonest and trip up on their stories. When I tried confronting the staff I was laughed at and patronized. I hate to bad mouth a small business like this, but I am appalled at their actions and attitudes. read more