We requested service for our toilet. A friendly gentleman came to our home, quickly diagnosed the…read moreproblem, quoted us a reasonable price, and fixed the problem using parts he had on hand. Easy peasy.

Great service and quality. They were fast and very reliable - we would hire them again!read more

We were contacted by a manager after leaving our review. They were apologetic and heard us out on…read moreour concerns. A follow-up was ultimately scheduled and we were promised this person would be more competent. Two area managers showed up and fit the bill. They did a thorough job with the benchmarking and took the time to answer questions, restoring the peace of mind we originally set out to purchase.

Subject: Request for Immediate Resolution of Basement Waterproofing Failure and Resulting Damages…read more To Doug Secrest My name is Jason E. Charles. I am requesting a call back at your earliest convenience so that we can work through a matter of increasing concern regarding the waterproofing work performed on my property. Approximately five years ago, I contracted The Basement Guys to waterproof my basement. Shortly thereafter, I encountered an issue near the oil tank carrier -- an area that was not waterproofed during the initial service. Once the oil tank was moved, that area was subsequently waterproofed. For the next five years, the system appeared to function as expected. However, on June 19th of this year, following significant rainfall, the system began to leak. I contacted The Basement Guys using the phone number listed on my original contract. That call directed me to your company, Ohio Basement Authority. I spoke with a representative who located my information and scheduled a technician to visit the property, which I greatly appreciated. During the inspection, I showed the technician video evidence of water pouring into the basement during the rain. After reviewing the footage and inspecting the installation, the technician informed me that the system had been improperly installed and needed to be redone. He contacted your internal team and advised me that someone would reach out within 24 hours to schedule the repair. Approximately 45 minutes after the technician left my home, the basement wall collapsed. I immediately contacted the technician, who returned promptly and installed temporary supports. He reiterated that the collapse was caused by the improper installation of the original waterproofing system. In the days that followed, I spoke with Marc, who I understand to be the General Manager of your Twinsburg office. He sent out your concrete mason, Aaron, who provided a quote for repairing the wall. Later that day, Marc arrived and performed his own inspection. After cutting open the wall plastic and examining behind it, he concluded that no track system had been installed on 90% of the original basement area -- only around the oil tank, where work had been completed later. The lack of a track system, and the concrete pinching the plastic against the wall, prevented water from draining properly, effectively trapping it behind the walls. Over the years, my children had playfully pushed against the wall during rainstorms and noticed it moved like a waterbed -- not realizing that this indicated a serious issue. We never experienced any visible leaks until the event six weeks ago, which prompted me to contact your office. I have since consulted my own contractors, your technician, and your mason, Aaron. All parties have confirmed that the failure occurred due to hydrostatic pressure building behind the wall because the improperly installed system did not allow water to drain. This ultimately caused the wall to collapse. Over the past six weeks, I have continued to work with Marc. He has repeatedly promised, via text message, that your company would cover the cost of repairs and reimburse me for damages. I have retained all communications. My attorney has advised me that those text messages constitute a binding written agreement. As of today, those assurances have not been fulfilled, and Marc is now in breach of that contract. At this point, I am simply seeking a fair resolution and would prefer to resolve this matter amicably and outside of litigation. If, however, I do not receive a timely and appropriate response, I am fully prepared to move forward with the legal action that has already been initiated. Sincerely, Jason E. Charles

DiFranco was one of 3 contractors I reached out to for a bid for a new septic system. Gianni was…read moreimmediately responsive and spent several minutes with me on the phone explaining the process and types of systems. His quote was mid-range compared with the other two, but I chose him not so much because of price, but because of his responsiveness and communication. Getting someone to call back is half the fight it seems, I appreciated his efforts to respond to me. When it came time to actually install the septic system Gianni and his crew were efficient and got the job done without any problems or holdups. I have since had to reach out to him twice with questions and he has responded promptly both times. I highly recommend.

I highly recommend DiFranco Contracting. I can't say enough good things about Gianni. I hired him…read moreto do both my foundation for my manufactured home as well as installing my new septic system. He did a beautiful job. From day one he was super responsive, gave me a lot of good advice, he was very patient answering all my question and explaining things, he stayed right on schedule which was so important because I had a deadline to meet with my construction loan. He also worked so easily with my other contractors. He even gave me a great referral for the electrician I hired. Always showed up when he said he'd show up. When I saw that he was actually hands on doing the job and worked so hard to do a great job, I knew I could trust that it was being done right. He passed the required inspections with flying colors. He seriously helped save my sanity through the construction process since I had never done anything like that before. I'm so appreciative and grateful!!! Contractors that are reliable, trustworthy, responsive, are good at what they do, and are professional like Gianni are worth their weight in gold.

Ray and the crew at Imperial Waterproofing did outstanding work, and they rolled several separate…read moreprojects into one job at a very fair price. The main job was a full storm water drainage system. They installed commercial grade 4" PVC pipe tying in 10 downspouts and the sump pump discharge, repaired a bad downspout on the front right, and put clean out assemblies at the base of every downspout so the system is easy to access down the road. They trenched through the front flower bed, ran the line under the sidewalk, wrapped around the left side of the house, picked up 4 more downspouts plus the sump line, and tied into an existing 6" pipe they had located during the assessment. Then they handled the last 3 downspouts near the right rear, trenched past the driveway, and discharged everything out into the wooded area at the back of the property. No more standing water in my yard. While they were here they also graded the front yard and put down high quality topsoil, grass seed, and straw, and the new grass is coming in great. They removed dead trees and ground out the stumps, redid a gravel RV pad that a previous company botched, and built a gravel turnaround road around my backyard shed that works perfectly as an RV pull through. They also handled the city on the permitting side and pulled everything that was required, which took a lot of stress off my end. Ray is the owner of Imperial Waterproofing and brings 50 years of commercial and residential experience to the job, and it shows. He was straightforward from the first walkthrough, the crew worked hard and cleaned up after themselves, and the pricing for the whole package was more than fair. If you want it done right the first time, call Ray.

From the owner: Imperial Waterproofing, Inc. has proudly served residential and commercial clients for over 45…read moreyears with expert waterproofing, concrete, sewer, and masonry services. Fully licensed, bonded, and insured, we're committed to 100% customer satisfaction--on every job, the owner is onsite, ensuring top-quality results. We specialize in basement waterproofing, including interior/exterior sealing, crack repair, sump pump installation, French drains, and moisture control to protect your foundation. Our concrete services include driveways, patios, sidewalks, parking lots, slabs, and retaining walls--crafted with durable materials and expert precision. For sewer line repair, we offer inspection, hydro jetting, and trenchless solutions for storm and sanitary systems. Our masonry experts build and restore steps, fireplaces, facades, chimneys, tuckpointing and more using brick, block, and stone.

Great company! Went above and beyond to make sure the job was done well and that the job was done…read moreright. They took extra care not to damage our yard and to put everything back as close as they could given all the work that needed done. Chris and his team were fantastic. Highly recommend!!

Just bought a house and Jake came out to quote me for an egress window in the basement. He caught a…read morestructural issue I wasn't aware of that. The sellers had covered with furniture when we did our inspection. He was able to give me a quote super quick and told me exactly what I needed to do to fix it. They're a little higher in price than some people, but they seemed very knowledgeable and thorough

Upfront & truthful about the project, no bull and did a great job resealing our driveway. Even had…read moresome great conversation about bowling which my mother loves.

From the owner: Expert Waterproofing & Construction Services You Can Trust…read more Looking for reliable, high-quality exterior and structural solutions? We specialize in: Waterproofing & Drainage – Protect your property from water damage with proven solutions. Excavation & Foundation Repairs – Safe, efficient digging and solid foundation restoration. Concrete & Masonry Work – Durable, professional finishes built to last. Asphalt Paving & Sealcoating – Smooth, long-lasting surfaces for driveways and parking lots. Tuckpointing – Restore the strength and beauty of your brickwork. With years of hands-on experience and a commitment to craftsmanship, we deliver long-term results and peace of mind. Whether it’s a small repair or a large-scale project, we're the team to call. Contact us today for a free estimate!

Waterproofed the house very good job. Nothing wrong with it. Employees were very nice. Did…read moreeverything that was asked in a reasonable price.

on Call Waterproofing was one of the 10 companies that I interviewed and immediately I knew I…read morewanted to hire them, but being a single female with not a lot of knowledge in this field I called my brother to let him know what all the estimates were and he said to me do not call anyone till you call on call Waterproofing They are top-notch company and I said that's exactly who I wanted to hire and let me tell you they did not disappoint. Frank has it down to a system. They keep you up-to-date when they will be there. They are prompt. They are orderly. They are so professional you never even know any type of construction was going on in your property because it was so meticulous. my neighbor even came over and said who was that company they were like soldiers everyperson had a roll and everyone knew what to do. It was so orderly and perfect. thank you so much. I am so thrilled to finally have a dry basement if you are looking to hire a contractor ,do not hesitate!!! call Frank!

What a great group of people. Very prompt, very helpful. They go above and beyond what was…read moreexpected. Highly recommend.

I am very disappointed with this company. They came out for an estimate and the salesman verbally…read moretold us a lot of information at once. We needed our basement wall repaired and waterproofed. There was a large piece of information they lied about, the fact we had to figure out on our own about an electrician coming out to take off our electrical panel and putting it back. Apparently otherwise they were just going to leave the panel hanging from the ceiling. The funny thing (sad thing) is the salesman had said all of this would be taken care by their electrician. Their tune changed when we said we would go ahead and just do the wall repair until we could save up to waterproof to avoid financing. They were quick to take our almost $3000 deposit but since we were considered a "small job" we would basically be on call for the work. Not to mention we would have to have our electrician on call which, an electrician isn't always able to do nor is it fair as they have their own business and schedule to run. The owner was rude to us because we were requesting was better communication and know what was going on with a little notice. Seems like unless you have a job over $10,000 with them to do you are pretty much nothing to them as far as customer satisfaction goes. We went ahead and got another quote with very similar pricing from a reputable company and we are being treated a lot better. They set a date with us and explained everything clearly. So glad this worked out the way it did. Avoid this company if you can as there are way better out there that can do the same quality work but treat you better.