The doctor is good, but everything else sucks. And the place is NO longer "Riverside Medical Group". Optum took them over. Optum is a greedy corporation. as expected, patient experience is secondary and billing is primary for them. The staff don't call back as they should. Everything is robotic. There is no Wi-Fi in the office -- you cannot even check in at the office. Primary care is deteriorating very quickly. read more

Stopped in here to see Dr. Issa, they're shorthanded. Pros- they have a bloodwork nurse right up front, so they do it right away without waiting, and both an adult and pediatric wing. So big props there, easy to get an annual physical done. Follow up visit can all be done remote, so also good. Split well/sick rooms at the front for waiting, but opened at 8am so I didn't have to wait. Cons- short staffed right now due to COVID and other issues, so difficult to get an appointment and can have to wait a while to be seen. Parking is no longer covered (so expect a $23+ bill if you park in the lot in the building). read more

They've always had problems with timely appointments and front desk organization but it's gotten worse since Optum took over. Appointments take over an hour and most of it's spent waiting. That is, if you can get an appointment. You can't call them directly for an appointment. But even if you walk directly up to the front desk for an appointment, it isn't much help. They refuse to help you schedule any appointments until a month before your desired date (by which time all the appointment slots have filled up) and even then, they get it wrong. They canceled my child's appointment twice in a week in less than a day's notice. Nice doctors though. read more

Words can not express how sad I am to write this. My family have been patients for over 20. years and have enjoyed quality care. I now am finding a new doctor. Here is why : It is impossible to get an appointment, you never get called back for test results, the office never answers the phone. There is a maim number which doesn't help, I have taken to driving to the office to get a refill and any help, You can never get a refill for prescriptions on the phone, they want money for everything including telling you a test result, even the doctors admit that the quality of care has gone down since corporate took over. Riverside side was an amazing family practice where they cared about their patients and now it is a money making machine where your health doesn't matter. read more

This review is for the Riverside Medical Group Adult Primary Care division located at 46 Essex St in Jersey City. Having just moved here in 2015, I was seeking employment and had no health insurance coverage. Needing to refill a prescription, I walked across the street to this clinic to schedule an appointment. The receptionists informed me that if I were not averse to waiting a few minutes they would work me in because the next patient was running late. Meanwhile, I filled in the necessary paperwork. After reviewing it, they pointed out that I had not had a recent mammogram. I explained that without insurance it was not an option for me just yet. Next, I asked how much this visit would cost. If memory serves me, it was around $75 plus lab fees. Remembering that I was uninsured, they mentioned that there might be options they would look into concerning payment. After 15 minutes, they whisked me into a room for a thorough exam. I knew the bill would be high but they surprised me by handing over a coupon that would assist with the lab fees. The most astonishing gesture, one that I will never forget, was when they informed me of an organization offering mammograms to uninsured women throughout central New Jersey. It was free. They called the nearest location and made an appointment for me. Forward ahead to 2019. Not being able to shake off some type of bug I picked up a week or so ago, I made an appointment for 3:45 p.m. at Riverside. On my way to the NY Waterway ferry, I realized that the boats did not even start running until 4 p.m. I made a frantic call to explain and they asked me what time I could be there. I said 'maybe' around 4:30 p.m. The reply was 'no problem, we'll see you then'. Really? Who does that? I was fully expecting to have to make an appointment for another time or day. However, they knew that I was sick and they cared. Riverside has the most compassionate staff. They take time to get to know you; they go beyond the norm - in big ways and in little ways. A shout out to the two D's at the reception window - Diane and Diana. They are GREAT. Pleasant, respectful, helpful, and extremely accommodating. Ruchika Sethi, APRN, is fantastic - wise and intuitive. It was a pleasure to meet with Dr. Amir Issa who dispelled a few of my mistaken beliefs. He, like Ms. Sethi, sees the big picture and strives to help you attain a better quality of life. Riverside Medical Group Adult Primary Care, located at 46 Essex St in Jersey City, employs a no-nonsense, caring team that truly desires to help you become healthier in all aspects. Go here, I highly recommend it. read more

Avoid! Adult medicine: me and my wife both had bad experience. Doctors were not very thorough in diagnosis, we ended up going to different doctors Pediatrics: they are good enough for immunization, they aren't very knowledgeable if you need guidance on specific issues about your child. General: Wait times are long even if you take appointments. Expect 60 minutes wait. In 2021, they don't have their regular doctors and visiting doctors didn't come across as very good read more

If I could give 0 stars I would. my daughter has been coming since she was a newborn literally. every time it's an issue waiting , long times even during Covid or on the phone making an appointment. I tried to schedule an appointment because I'm concerned my 4 year old is asthmatic and a woman named crystal from the call center is trying to give me a far out appointment which is crazy because I work for a specialist , a specialist that most of those doctors refer their riverside patients to! Very sad and after this I will not be returning my child to this practice! read more

As a first time mom, this place has been okay with one horrifying experience. From the beginning, we requested Dr.Baker but they just assigned another Dr (Dr. Grace Huang) for my baby's first visit. 1st visit for my newborn since discharged from the hospital: they forgot to tell me to bring the hospital records/documentation for the 1st visit. My husband and I had to go back home and come back. No one told us to what to bring to the 1st appointment. 2nd visit on Feb/2019 (1 month) went smoothly and Dr. Huang told us the next appointment for the baby should be in April 2019. We made the appointment accordingly. I happened to check the vaccination schedule that I saw from their office to my baby's and realized that we didn't have the Month 2 appointment. I called the office and confirmed that they did not have 2 month visit/vaccination for my baby. So if I didn't check proactively, if I didn't call their office, my baby would have skipped required/recommended vaccination for 2 months since the birth. How horrifying. The office person who I talked to on the phone literally said, ' you are right. BABY NAME didn't have 2 month visit.' Then, when I asked to make the appointment immediately, they said the Dr is not available for another 1~2 weeks. Are you kidding? Don't they need to use brain a little bit to prioritize catch-up vaccination shots - meaning find another dr's availability or suggest alternate options to get that done. Horrifying experience! I'm in the process of changing dr or finding a new pediatrician office. read more

I used to love Riverside. I still do love Drs. Bandit and Bokhari bit unfortunately I can never get an appointment with them. Instead I get stuck with Dr. Patel who is rude and condescending. She had the nerve to question me when I said I preferred the Secaucus office and said "you're the first person to say that." Meanwhile, the chairs are dirty, torn, and uncomfortable. The floors are always filthy, and there is even some come of fluid on the cabinets in the exam room that has been there for awhile. This last visit, she left the room after examining my child and said someone would be in to finish the tests. 10 minutes later two techs come in and ask me what I'm waiting for. They then proceed to take their sweet time finishing the swans the whole time talking and laughing with each other. I'll be sticking to Secaucus for now. read more

I'll say it once and I'll say it again, such a great office! Especially in these stressful times. Mitchelyn Agard and the rest of the front desk staff and all the nurses are the best and true front line heroes! Even in these scary times, they meet each kid with warmth and love. They get you seen quickly, are great with all kids, and always help with whatever school health forms you might need. My kids love all of the staff, and have a special place in their hearts for Mitchelyn (she's cared for them since they were babies and is an angel to them. My kiddos can be tough patients, and she always calms them and makes them smile). Dr. Grace Huang is wonderful - the best pediatrician we've had. Truly a gem. read more

AVIOD River Side Medical group and Dr Amir K Issa at all costs to avoid incorrect and aggressive billing. I visited River Side Medical group for annual check-up on March 10th . I scheduled the appointment with Dr Amir K Issa. I have a few things to report to the patients going to this facility and Dr Amir K Issa. Dr Amir K Issa aggressively tried to unnecessary testing in order to inflate the bill. He had written tests completely unrelated to my visit and I had to ask the lab to remove 60% of the tests. I have received 11 bills since the day of my annual check-up visit with several thousands of dollars. We have decided to dispute all bills. We may have to spend 100s of hours disputing the bills and we will make sure that all the bills are corrected. I had signed estimated financial responsibility and the bills are several times more than the estimated financial responsibility. I strongly advice all patient to avoid Dr Amir K Issa as seems to be only interested in billing than patient care. read more

The worst experience I've ever had with a medical provider. We brought our son here for his first well visit and I couldn't even tell you which pediatrician we saw because she never introduced herself. I got a bad feeling when we walked in and the office was very dingy and didn't look particularly clean. The pediatrician came into the room and said our baby lost too much weight and we would have to take him back to the hospital (which was within the normal range when we saw another pediatrician), he had terrible jaundice (he had a mild case resolved by feeding and sunlight), and walked out of the room without asking us if we had any questions or addressing any of our concerns. This would be a terrible experience for any parents but particularly for first time ones. The only positive thing I can say about the office is that the nurse was great. I would avoid this office at all costs. read more

If I could give a negative star, I would! Since my Dr. retired, I was given a random Dr. who I was not even informed on who he/she is or given a choice. I had paperwork for the provider to fill out so I scheduled an appointment with one of the provider as I was told that the supposedly my new primary was not scheduled on certain days. As I went about my appointment, this Dr. who I forgot her name had very little interest and seemed confused. On top of that, she spoke very little and did not even ask about my health. Fast forward, I needed refills on my thyroid medication and some random Dr. (bouncing Dr. to another) only gave limited refills as if I didn't need more. As far as I know, my medication should NOT be limited or change until my next Lab work. Lab work results will determined if I need changes on my medication. Otherwise, my dosage remains the same!!! So, of course that ran out. Called this Dr. Patel located on 46 Essex St. who is supposedly my NEW primary to ask for refills. Keep in mind, the pharmacy also sent a request for my refills. The receptionist stated they sent over the message and will review when he gets to it (meaning, when we wants to!!!) Called after New Year and was told the same thing!!! The new front desk was not helpful at all! Sucking her teeth and trying to whisper as if I didn't hear her (need customer service training.) Since the Dr. is in, why not let him know when he becomes available ( that place is never packed anyway. Now I know why!) that a pt. is needed a refill? Dr. PATEL is not ATTENTIVE WITH YOUR NEEDS!!! DON'T BELIEVE WHAT YOU READ ON REVIEWS! IF YOUR DR SHOWS NO TO VERY LITTLE INTEREST, I SUGGEST ONCE YOU WALK OUT OF THAT OFFICE FIND YOURSELF A NEW ONE!!! THIS DOCTOR MUST OF GOTTEN HIS MEDICAL LICENSE AT A DOLLAR STORE!!!! YOU SHOULD NOT BE WAITING THIS LONG FOR A REFILL!!! read more

AVOID!! - Issa is a scam artist. Inflated the bill with testing I never requested for even though it was a preventative care. Same happened to my wife. Ignore positive reviews. Agreed with all negative reviews written here. read more

This place I cannot recommend it as all. I sincerely wanted this to be my PCP because it is right near my home, but the times you spend waiting to be seen is horrible - I have waited over 2 hours and I HAD an appointment no lie over 2 hours and no apology when I finally was able to see a doctor.    The staff acts like they are doing you a favor speaking to you - they have no customer service skills for patients whatsoever.  I have not met one friendly staff person since I started coming here 8 months ago, I keep hoping I will and so far no luck.  I understand the staff may be overwhelmed but honestly learn customer service skills, the patient should be always treated well.   Also the doctor who sees me there Dr. Taubman has no idea how to speak to a patient no patient bedside manners at all.  She was rushed and rude.  I am changing to a new PCP as soon as I can find who takes my insurance. As far as this one, yelpers take head and pick another practice. read more

By far and away, the least competent and most unprofessional medical group on the planet. Genuinely do not care about children. Their administrative and billing services are unresponsive and rude. The doctors are incompetent and we are better off diagnosing and treating our own child. If COVID-19 was a medical group, it would be Riverside. read more

Staff is wonderful in internal. Dr Issa is great and I also saw spidel she is awesome. Office manager Is so nice and willing to help out and answer any questions you have. Working in the medical field is not easy especially front desk. Those phones does not stop ringing but the girls does a great job. I believe if you treat the staff with respect and understand what they are going through everyone will be happy. I see alot of negative reviews but no positive. It unfair especially during covid they are risking there lives and safety to take care of ours. I think all the staff is wonderful. Keep up the great work. They have to deal with enough stress. I am truly grateful to have them and I will continue to go because they are all awesome. read more

AVOID RIVERSIDE PEDIATRICIAN! My LO has been going to this facility for two years since she was born. And after one and another bad services, I've finally had enough! First, the group overcharged us. We've identified $340.21 so far that the group agreed were billing errors however no money back yet. It began in December 2019. When I was filing away my LO's medical bill, I noticed we've made a $200.21 payment for some services during my LO's routine wellness visit. All the wellness visit charges shall be preventive care and therefore fully covered by our insurance. So I called Riverside to find out what exactly this charge is related to. After three phone calls, they've found that the charge is a billing error. So the company agreed to issue an refund. Of course two months later, the refund still didn't come. And I had to call them multiple times to check on the status. Then in February, they said they found a new charge back in 2018 for $245 that I could apply my $200 refund to. This was the first time I've heard about the $245. And at this point, they've lost all my trust so there was no way for me to let them apply the money. Instead, I've asked a check back and then worked with my insurance on the $245 charge. While working on that charge, we've found another $140 charge that looked suspicious. I called Riverside again early March and they agreed the $140 was an error as well. To this date, we've found $340.21 overcharge in the past 2 years, and no check has come yet. Secondly, the wait is forever. No matter whether you have an appointment or not, the average waiting time for us has been 1 hour for all of our visits! You've need to stay outside for at least 30 mins. Once they called you inside, it's another 30 mins to see the nurse and the doctor. It's a complete waste of time. Third, they subscribed us for unnecessary service. At my LO's 3m check, they've said her hip "looked weird because the wrinkles on her choppy leg wasn't even". And they've sent us to JC medical center for an X-ray. When the X-ray doctor saw my LO and did some simple check, she's like "why are you guys here? there were simple checks that you can do to find out whether the baby is find, and the baby passed them all. the hip X-ray is really unnecessary but I am going to do it anyway because the pediatrician said so. " Of course the X-ray resulted in nothing except for a $600 bill. All in all, avoid this place. Not worth it. read more

Do not choose Riverside as your primary care group. I had a 9:00am appointment that I arrived early for and sat in the waiting room for over a half hour before they put me in a room just to have a nurse take my vitals. I wasn't seen by anyone else until 9:50 when a medical student walked in. I was never seen by a doctor. I took time off work to have take the appointment which was a simple yearly checkup. There's no reason they should be that delayed first thing in the morning and there was no apology for the delay. I expect my primary care physician to be professional an courteous, I made a time commitment to her that was not reciprocated. As a PCP you're supposed to be my first line of defense against any current or potential health issues. I need to rely on you, and I simply can't rely on Riverside after how I was treated. read more

I came for a physical. They made me wait 30 minutes. I went in they took my blood pressure and made me wait another 30 minutes. They asked me the same questions twice. There were 3 people in the room discussing my medical history like I wasn't there. The doctor (Shah) didn't do any physical exams besides from listening to my heart (which someone had already done) and told me I "passed" this part? Hmmm. yeah he didn't pass on my book. Not coming back read more

I am so very grateful to have had Riverside Pediatrics as our pediatrician when our twin sons were born. I can honestly say that the doctors there saved one of our twins lives from their recommendations. And the care that they have given us in the 2.5 years following their birth has been top-notch. We have enjoyed seeing both Dr. Baker and Dr. Marina as pediatricians. Their styles are very different, but with both of them, they take real time with my kids and my concerns. They don't make you feel rushed and they allay your worries as a new parent. They tell me when something is normal, and if anything becomes serious, they not only prepare me to handle the situation, but they also walk me through what to do and when to come back. The front desk staff (shout out to the amazing Galia) is top notch. They know my kids and always got excited to see how big they've gotten. After sick visits, they will call later in the week to check in. Most importantly, the hours of Riverside are fantastic. They make the time to see my children, although it does get very busy on Saturdays. We have also been to the Secaucus location, which is open until MIDNIGHT (this is huge for new parents with premie twins!). We simply cannot recommend Riverside Peds at the Jersey City Waterfront location enough. read more

We've been searching for a new pediatrician since moving to Jersey City a few months ago and I really wanted one close to home, so based on a friend's "good enough since it's close to home" recommendation (I know! I should have taken that as warning enough!) we brought our one year old because she'd been having diarrhea for months and while two other doctors have told us based on her growth, weight gain and activity it's likely just toddler diarrhea - we wanted to make sure and brought her in for a third opinion and to get her stool tested. The appointment went fine, doctor wasn't the warm and fuzzy you'd expect from a pediatrician but "good enough". It's the ridiculous logistics of getting her results back that made realize this wasn't going to work out. Maybe I'm spoiled from the city or even Total Care Pediatrics in Jersey City, whose responsiveness was so impressive even if it doesn't have nearly as nice of a facility. First - as other reviewers have mentioned, you need to be proactive here. That goes double if you're getting lab results and are worried about something serious. Otherwise the turn around time for anyone to even look at your lab results will be like another week. Second - the doctors here apparently don't have the ability to pass on information (despite needing to speak to us about the results, so we knew something was up) except by phone and will only call once between 6 and 7:30, and if they say they'll call you back that morning - don't expect a call for another 2 days. You can call morning, noon and night, but no one will speak to you about the results and will generally be irate that you've called at all, instead of politely waiting by your phone - because the doctor must be the one calling you. That call will be during peak commute hours, so you better park your butt in your office and watch your phone between 6:00 and 7:30 - oh, but not just your phone, your partner's phone and anyone else on the list of contacts you gave because while they confirm they will call back XXX XXX XXXX, in reality, they're going to call any number on that list. If you or, more likely, your unsuspecting partner, misses that call, good luck calling back (call back 1 minute later and they were "busy" and then again, 5 minutes they're "done for the day"). We played this game for almost a week until I flipped out and someone got on the phone with me. Now we need to rush to a GI specialist and I need to get these lab results via e-mail. Still haven't gotten it - but they say its a possibility the e-mail will just be blank anyway because they've been having problems with their system. I told them to also mail it, but I bet they'll run out of stamps too. So I'm waiting, but really, we all know I'm going to have pick it up in person. Overall - this place wasn't worth the hassle, I should have had test results in hand a week ago without all of the headache. Having to freak out to finally get an answer speaks to a failure in their ability to be responsiveness to clients in a client service business, they need to establish an online patient portal and work on their communication skills as a general matter. read more

Let me tell you about RiverSide Medical Group answering service when I called RiverSide Medical Group for anything they will have me on hold the longest has been 45 minutes. Or they'll hang up on me without asking who is calling they are very unprofessional . phone rings over and over with no one answering. This is horrible I would not use them anymore. For me to get an appointment I have to go personally to the office to do so. If I'm calling for a prescription I'll be on hold for a long time and when they do pick up they hang up the phone. One day it took me two days to get through them by the phone. RiverSide Medical Group Company needs to fix the telephone answering service system. This drives me in many patient crazy read more

Awesome for pediatric care. Every time I've phoned needing an urgent appointment for my kiddo, they've squeezed us in. Nothing but GREAT things to say about the care we've received. Highly recommend. read more

We transferred from the same practice in Hoboken. The Paulus Hook office is pretty, but patient care has been a mess for us. For example: No one told me that my exclusively breastfed baby needed vitamin D. No one called my daughter for 18-month comprehensive check up. When I found out on the internet that she was due for one, the nurse gave me a booklet and asked me to fill it "quickly" in the office - even though the book itself said that the exercises should be done at home. The final straw was when today, accidentally, my daughter got extra shots for the HIB and Pc vaccines. I am more than upset as there is no reason why my 2-year old should have unnecessary metals/toxins/dead viruses in her body. She also got the side effects - pain in one leg, and a lot of redness and swelling on the other. I have been very careful about all her vaccines, have read a lot, etc. My husband took her today for her annual check up, and since he is not up to-date on her vaccines, he did not protest when they gave her two accidental shots of vaccines she did not need! (later they told me it was a book-keeping error). Dr. Omar Baker is a friendly doctor, but I would no longer trust him and this practice with my kids' care. read more

I was a little disappointed in my experience at Riverside Medical, especially since I was excited that I might have found a doctor within walking distance from home. I know they are fairly new and are hopefully adjusting and improving but a couple things rubbed me the wrong way. I don't feel that I got enough face time with Dr. Taubman. I only saw her for about 5 minutes and she seemed in a rush to get me out the door, which made me a little uncomfortable. I also didn't feel like she really listened to my concerns. I saw her smirking at the nurse as I was trying to explain something to her, which I thought was a little rude, and then she just shook her head. I can tell she is a competent doctor, but I think her bedside manner needs improvement. This may just be my personal preference, but I prefer a doctor that listens and explains over even the best body mechanic. I feel that the staff, although pleasant, are still in the phase of establishing a good system. For example, the doctor told me to go back to the front desk after her consultation and the staff asked me what the doctor wanted them to do with me. That made me a little uncomfortable. Then after some deliberation they told me to go to the blood lab in the office. I guess they were assuming new patients knew where everything is, so I had to ask them for directions. Would have been nice to be walked to where I needed to go rather than pointed around. I might try to give them another chance if I happen to get sick again, but I am planning on switching back to my old doctor in Murray Hill, Manhattan. I am willing to take the 45 minute commute even if I am sick. Take that for what you will. read more

I would give a zero star if possible. I have experienced the worst altitude ever from their potential racist staff. We called this location to ask if they have received our kid's screen report from the hospital. The receptionist gave us the rudest answer ever by saying "why didn't you call the hospital". Avoid this place. read more

I only wish there is a way to give negative star to Dr Omar Baker. However one star can be attributed to friendly staff, clean environment and on time appointments. Dr Omar Baker is highly unprofessional, very bad listener and always in some sort of hurry. Overall he has very bad attitude, very rude and unfriendly with babies. Being a pediatrician one would expect him friendly towards babies and not find a crying baby irritating (due to shots). He on the other hand gets further irritated and behaves more rudely. He is always in hurry to finish the exam. I am not sure if anyone had a good experience with him though specially with his listening skills and patience. I hope he reads it and take some corrective steps, may be a class or 2 in anger management will also do good for his practice. read more

Won't allow my bad experience last fall deter me from giving a updated and honest review of Riverside Medical Group on Essex. I normally go to see Dr. Taubman who is good but very hard to get a hold of. Its always best to have any appointment but like more doctor's offices or clinics you have to expect to spend more than an hour of your time there even for something simple. One of my issues was the testing done in the office. I was diagnosed negative for strep when I took the 5 minute strep test but when my symptoms worsened and I came back to the doctor's office they determined it was strep after taking additional samples. Basically they wasted my time the first visit since they didn't take both tests at the same time. The service is average and the staff do what they need to do often with a positive attitude. If you ever choose to call, make sure you have the direct line for adult medicine not the peds otherwise you will be on hold for a few minutes every time. read more

I walked into this facility with an appointment to wait an extra 45 minutes until I was finally seen by the doctor. Not only was she a bit rude and had a careless attitude but I had a really bad sinus infection. I was discharged as well as charged for my visit and left with no cure to fix my sickness. I was told to come back a week later if my symptoms got worse or remained the same. So I did what anyone would do, see a real doctor.... read more

Just read the other reviews and stay away from this place. Dr Taubman, as other reviews also indicate, does not have an attitude appropriate to an effective practitioner doctor. Her communication is very crass, mocking style and she's always in a hurry trying to overtalk you while she has no clue what she's even talking about. Will continue on and end with 'well I'll refer you to some specialist the girls have all the info up front'. The only reason to go would be to get a referral. And that's all she does anyway. Oh and there are two very young men who will be replacing her when she's out on leave. The one guy is more like an interrogator... They are both just very inexperienced. Again, fine for referrals only. Otherwise stay away. Shame because the location is awesome. read more

This office loves to say "NO" and "I CAN'T DO THAT." I went in as a cash patient and confirmed over the phone how much my visit would cost and was told $75 and up depending on what I get done. So they end up doing a physical and charge me $225! No flexibility, no communication. The excuse: "it's the system and the coding, etc. We cannot modify the charge blah blah" Which is not true because you are not submitting anything to an insurance company. It's upfront cash you are getting. I waited for 2 hours, did the physical and blood work. Did not get prices for blood work because Labcorp girl didn't know, even though the NP told me they would give me detailed pricing. I call the office the same day to ask the NP a question I had. Did not get any phone call back. Then a few days later I called to get my blood report. And they WOULD NOT give it to me, saying the doctor has to review it with you before we give it up. Total HIPAA violation!!!! You cannot deny access to medical records to any patient!! That is our right. I was fuming!! And then I spoke to a office manager who did not even argue with me because she knew I was correct. But they suddenly had the NP call me to review my blood work. And then emailed it to me. If you are a cash patient, this place WILL NOT WORK WITH YOU. And they will charge you the same fees they send to insurance companies that they are contracted IN-NETWORK with. In-networks NEVER pay you what you charge. So for example...a $225 charge for a physical would almost reimburse about $90-$120. Sometimes even less with certain plans. I was robbed of my time. I was robbed of my money and I was robbed for service!! I cannot speak on Pediatric care. read more

Extremely long wait (hours), no consideration for patients from support staff, appointments cancelled last minute (even after having waited months for them with no possibility to reschedule in short term), rare possibility to see a doctor (most of time you see a nurse practitioner)...I came to the sad conclusion that despite being conveniently located, I had lost enough time and energy with Riverside and that this place doesn't provide quality care. read more

I like Dr. Taubman, but the administrative staff are terrible. There was a billing issue and when I asked what the problem was, not only did they not call me back like they said they would, twice, but when I called back they could not appropriately explain what information my insurance provider was missing. It was just for a simple appointment to get cold medicine. They are not up to date on/aware of changes to health policy due to Obamacare. Another time, I asked if they offer travel medicine consultation (i.e. I'm travelling to Africa and need meds) and the person who answered the phone had no clue what I was talking about. Aside from the doctor herself, the only advantages of this place are that it's close to me and they have early evening hours. read more

I would not recommend Riverside Medical Group! The receptionist are unorganized and will keep you on hold. I went for blood work and I had to call for an update. Turns out I was low on vitamin D. I have been treated better in other places. Eugene read more

We read the previous reviews but always try to give offices the benefit of the doubt. Unfortunately this was exactly what others had complained about. We made an appointment with the hope for our first visit we would see the doctor. We were assured that we would see him, but like other reviews, the doctor had an emergency on a Monday morning and we were ushered to see the nurse practitioner. We received no call or offer to reschedule. The NP was fine, but for our first visit we wanted to see the doctor as we were promised. This office is really disorganized and it's a shame because of the location. We were hoping for quality in JC Paulus hook section but felt duped. We will not return . I hope they can make improvements to stand by their word. read more

I wasn't super happy with this location until dr. Grace Huang started working here. She is patient, active listener, kind, she doesn't rush you. read more

Riverside is always a pleasant experience for my family and I. The staff and pediatrician's are very charming and professional. I would definitely recommend riverside and particulary the jersey city waterfront office to my friends and family. read more

WORST PLACE EVER DO NOT GO! If I could rate it zero stars I would. I have a 7 month old baby so not much is required from a pediatrician at this point - but even for that care, this place was horrible. 1. Dr.Baker is out to make a quick buck. They left us waiting in a tiny room for 45 mins, Dr. Baker then walks in and spends less than 5 mins - looks over baby very quickly and when I ask him questions regarding feeding and basics he asks me to wait for after the vaccination for all questions which at first seemed fine - after the vaccination a nurse who was very young came in to answer any questions I had. I was extremely disappointed. 2. When I asked to transfer my files they told me a min of 30 days - when there are 6 staff members at all times sitting around in the front office not sure why it takes 30 days to fax over 3 sheets of paper. 3. There is a fee for transferring!!! They have no online access to files - everything is with them and if you want to move you have to pay a fee. 4. The staff, not all, are rude. I would advise parents to look for a new practice - this place really is the worst. read more

The staff and the Doctors are very nice and caring... I couldn't be more happy... I been going for a while already and never had a problem or had to wait.. this place is the one for any child... read more