If you value your time, customer service, your pets care and your money, stay far away from this…read moreclinic. This is not the same clinic that people raved about in years past. 1. The most unprofessional and dismissive front desk staff. Multiple people behind the desk arguing with each other about billing issues, computer issues, appointment issues etc while customers wait in the lobby to be attended to, including waiting 15 mins to pay for a visit! 2. They charged an exam fee of nearly $130 for what was three minutes in the room with the vet and another 6 mins with her assistant! I thought it was a mistake. A total of 9 minutes in their care cost $127. 3. Almost $100 for a cream that can be bought at almost any online pet center and costs $35! 4. The place is in serious need of a makeover and is in very poor condition. If you are operating a business that feels like you are at the Four Seasons and has exceptional service, then perhaps you can try and justify the egregious fees. This clinic is a disaster in virtually every way. Even a gentleman who was in the lobby with his deceased pet was brushed off as an inconvenience. Unimaginable that one could stand at the front desk with three employees behind it and for nearly ten minutes, and not a single person raises their head to even say hello, all while they argue about their own incompetence. Disgraceful.

We have been clients of this animal hospital for over 15 years. They have taken great care of us…read moreand our dogs. We dealt with many health issues during this time including diabetes for one dog and cancer for the other. They always offered detailed explanations of treatment options and were willing to answer many questions as we proceeded with care. When we had to euthanize our first dog in 2020, they were incredibly gentle and kind. They explained the steps they would follow; provided us with a quiet space where we could sit with her while she passed and were very attentive to our needs as grieving pet owners. I highly recommend this clinic for any pet owner looking for balanced and caring treatment for their pet and themselves.

They are a very good veterinary clinic and when I needed them to they came to my house and they…read morewere very empathetic to my situation.

Very friendly and competent Hospital. I took Hana here to be Spayed because her regular Vet quoted…read moreus over twice as much. I don't mind spending a little bit more but not drastically. I am usually a very loyal customer for everything. Ajax West VH was recommended by a close friend's son, who had his puppy neutered here last year in the summer. Everything went well. No complications. My puppy is still happy and active. I have no problem recommending AWVH to others.

I've been going to Herongate with my dog Oreo for over 3 years and the care that we receive here is…read moreunlike no other. We first heard of this clinic through my cousin, whose dog is obsessed with the compassionate staff and the exceptional level of care, and we think the exact same. Dr. Draboo is one of the most intelligent doctors Oreo has had, and explains everything very thoroughly to prioritize his health and wellbeing. Not to mention, you'll never leave the building without the RVT Melissa cracking a joke to make you smile :)

​What started out as a positive relationship with this clinic has unfortunately ended in a severe…read morebreach of trust. ​We brought our dog in for a planned dental procedure to extract a single diseased tooth. During the surgery, the veterinarian accidentally caused direct pulp exposure/damage to the adjacent, completely healthy tooth. As a result, that second tooth also had to be extracted. ​This avoidable mistake resulted in extended time under general anesthesia, significant additional surgical trauma, and increased pain and recovery complexity for our dog--not to mention the permanent loss of a healthy major tooth. ​Despite acknowledging that the damage to the healthy tooth was caused during the procedure, the clinic refused our request for a refund or financial adjustment on the dental charges, offering only to waive the fee for pulling the tooth they damaged. They claimed the damage was merely an "inherent complication" rather than a mistake and refused to take accountability for the extra harm and distress inflicted on our pet. ​Because management has refused to handle this fairly, we are now formally filing a complaint with the College of Veterinarians of Ontario (CVO) for a standard-of-care review and exploring Small Claims Court to recover the costs. ​Extremely disappointed in their lack of empathy, accountability, and customer care. Proceed with caution.

Dr. Sue Smith is a wonderful veterinarian here in Durham Region. We are lucky to have her and her…read moretop team to care for our pets. The doctor has given our dogs their puppy shots to compassionately putting down our eldest dog. You should not hesitate to call and book am appointment with Dr. Sue, she really cares and is very knowledgeable vet. We love her and she loves our pets.

I was welcomed here with my kitten and the vet was awesome…read more Everyone I met at my appointment were friendly and helpful. The vet even called me and asked for me to come back after she found the my baby had ear mites. Now after just one treatment she isn't even scratching.

Thank You Dr. Fulop...again. My wife and I have enjoyed…read moreAmberlea Animal Hospital for many years... The family-like atmosphere makes us feel very welcome and apriciated... Each smile helps... Very professional as you walk through the door... Our dogs always come out happy and feeling better...

I cannot say enough great things about Amberlea Vet Clinic! Dr Malik and the entire staff are…read morecompassionate, caring, knowledgeable and professional. They show such great care for our dog and constantly follow-up not only after our urgent care visits but after his regular visits and checkups. After a misdiagnosis from our previous vet and being overcharged for visits and medications.....we are so glad we changed to the Amberlea Vet Clinic. I highly recommend this clinic!

I had an emotional experience with the clinic it's not their fault at all when my budgie was very…read moreill, the vet or assistant asked a few times in different visits for the same issue if we wanted to put my bird down the bird had special needs & was deeply bonded with me & at the time & she wanted to continue to live so at the time I decided not to put the bird down When she passed away they were extremely helpful & they cremated her Then when I got a new bird they were helpful they were nice & they really took care of my birds all through different stages of life

So happy we were able to find a new vet for my senior bunny. It's clear that they have a lot of…read moreexperience with exotic animals here, unlike many clinics that claim they see exotics, but don't actually have any true experience with them. It was so easy to arrange an appointment with them and they were ready to see my bunny right on time. The room we were in was decorated with small animal equipment and education pieces, which gave me more confidence that they prioritized their small animals just as much as dogs and cats We had Dr Tamara who was amazing with my bunny. My senior bunny was a bit shy and she was so patient and gentle with him. She chatted with me while she let my bunny warm up to the surroundings and gently coaxed him out to let her check his teeth and mouth. She weighed him and took a look at his ears too. She also took the time to listen to my concerns and recent observations, and addressed each item one by one. I felt so comforted that she didn't rush through the conversation at all, and took each observation seriously. We got him a blood test and I was prescribed some ointment for his dry ears. They also trimmed his nails, which is something they do with the check ups. She was very upfront about the costs of everything so I could decide if I can afford to move ahead. I appreciate that because many times, you can be blindsighted by a clinic. It does cost a lot to care for our pets. With it being a few days to Christmas, I didn't expect them to get the blood work results back until the new year. But on Christmas Eve, I got a call from Dr. Sugi who had reviewed the bloodwork results and even took the time to compare it with his past health history (which they obtained from my previous vet). She went over everything with me very patiently and gave me comparisons to help me understand where we were at. She was incredible and I love that she took the time to understand his usual diet more so she can provide any insight/ tips on nutrition that can support his conditions. Over all, I felt like they were incredibly attentive to my senior bunny. They went through every detail and made us feel so comfortable. I never felt rushed and I felt very very welcomed to contact them if I had any follow up questions. I appreciate their high high standard of care and I'm so glad I've found another fantastic vet for bunnies. Highly recommend!

Excellent Vet! Genuinely cares for animals and not finding ways to make $…read more Highly recommended!

Very pleased with my initial visit to Dr Rajkumar hospital. So friendly and nonjudgmental. He is…read morevery knowledgeable putting pets health first and is for the people, meaning he cares about us as much as he cares for his patients. No outrageous fees. Genuine good person.

This is the place I trust my babies with. When we travel to Florida for the winter they are very…read morereceptive to ensure all files are forwarded to our other vet to make sure our babies get the best care. The vet has saved my gizmos eye twice and they worked with me so I was not over charged. Last year he had a ulcer on his one eye which quickly became a melting ulcer - he could have lost his eye. The vet began harvesting blood every couple days from gizmo spinning it and making it a serum. It worked!!! They barley gave me a bill... we were so greatful. The girls in the office never over book patients. If your appointment is at 1 you will be in at 1. Fast friendly and efficient service .. give them a try

Terrible. Missed dog had worms. Keep offering high end dog food from them of course. Till I showed…read moreup with jar fill of worms from her stool. Plus she had a swollen belly

Do not take your pet here! Prices are extortion. Our dog had a suspected blockage. $2,500 for xray…read moreand overnight stay. Then they said 8-12k on top of that for surgery. We found another vet for 1/3 of the cost and they spoke to this vet, lied and blocked the transfer. Wheb we gave the approval to proceed with the overpriced surgery they did more tests and came up with a new diagnosis. Then they went back to recommending tests and surgery. We took our dog to another vet and didn't tell them where we were going. everything resolved including surgery, 2 night stay and a month of food, for less than 4K. we spent 6k at AEC and all they did was tests. When I raised the issue of blocking the transfer the management refused to consider any wrong doing. this place is owned by Vet strategy who sets their pricing and is impossible to reach. I'm in the process of filing a formal complaint with the college of vets of Ontario

I WOULD GIVE 0 STARS IF I COULD. DO NOT BRING YOUR PET HERE!!! EXTREAMILY…read moreOVERPRICED!!!!!!!!!!!!!!!! I took my cat to Animal Emergency Clinic of Durham last weekend after noticing he seemed unwell. We waited for 3-4 hours to be seen (even though the waiting area was empty), which was frustrating, but we understood that it was an emergency clinic. When we were finally seen, we were quoted $4900 for two nights of treatment (enemas, stomach pumping with laxatives, and IV fluids) or $3600 for one night with the same treatment. We were told that our cat had a condition called mega colon, and that this treatment would help get things moving. We opted for the one-night stay. The vet did call us during the stay and said that they had taken an xray and things looked like they were improving. When we picked him up, he was in significantly worse condition than when we dropped him off. His rear end was covered in feces and had mucous hanging from his mouth and all down his chest. I believe the clinic should have made some attempt to help clean him up as we had a scheduled pick up time. There was no vet available at pick-up to tell us how our cat was doing. Considering the amount of money we had paid, you would think the vet could take a moment to let us know how the cat was doing. To make matters worse, they sent us home with two medications but no pain medication, even though it was clear that our cat was in extreme pain. They told us to take him to our regular vet for further care the following day At our regular vet, we were given two options: surgery (which was not guaranteed to resolve the problem permanently and it would likely return quickly again) or to put him down. We were told the impacted feces were too large to pass through the pelvis. We had two xrays at the emergency clinic and were never told this. We decided to put him down, as it was clear he was suffering. Our cat was only 11 years old, and it was a heartbreaking decision to make. What really frustrates us about this experience is that the emergency vet did not clearly communicate how critical his condition was. We were made to believe that the one night treatment would help him and that we were giving him a chance. The lack of transparency and care is something we will never forget. I want others to be aware of our experience and consider the level of communication and care they expect when trusting their pets to an emergency clinic. I wish this situation had been handled differently, and I am devastated by the loss of our cat.

We sent our 6month pup for trial session before we could decide on this place. Overall impression -…read morenot very professionally run place, extremely dirty, my dog was reeking of some bad odour in only 3 hours and full of dirt but the lady who received us spoke as if this was the only dog day care in town and everyone is lining up to have their dogs sent there! They don't provide tours of facilities so you have no idea where/what you are sending your pets into! No photos or videos put up anywhere about the facilities/amenities inside. No time taken for any sort of assessment to understand the temperament of our dog. The lady asked us if our dog will jump the fence, (I wish I knew, the dog cnt speak to tell me!) I said she has never tried and she said, I quote, "if she as much even looks at the fence, she will not be allowed in the yard again", so they plan to cage her all day if she does try to look at her surroundings! They just want full trained dogs to be left free in groups of 10 to play so easy job for them! All dogs are not same and most of them take time to adjust. They were too quick to judge in meeting my dog for the first time saying that she was nervous (obviously it was her first time there with new ppl and so many dogs!). Thankful this all happened on the trial class, never going back again!

Not a great place. For one, it is not at all clean. From the moment you walk in, there is either…read morean overwhelming smell of urine, or bleach mixed with urine. Whether you leave your pet there for one day at daycare or for boarding, they will be returned to you reeking of urine, and gritty with dirt. Dirt I can deal with. Urine, no way. You will not want to touch your dog after a stay here. I know some dogs like to roll around in all sorts of things, but I had more than one dog here (one of which did not like to roll around) and they both reeked upon pickup. I also knew 3 other pet owners who had similar experiences. I chalked it up originally to standard "kennel smell" but have since taken my dogs to several other "free play" kennels and non-free play kennels-- they've never smelled the way they did at Ajax. The worst thing though-- my dog was seriously injured while in the care of the Ajax Pet Centre. I was told my dog was in a fight with another dog, and had started the fight. However, both the vet and the surgeon who cared for my dog advised that the wounds inflicted indicate my dog was in a defensive position (bitten on the inside of the rear leg). The other clue that my dog was not the aggressor was that there was no bleeding or inflammation around his mouth or gums, indicating that my dog had not bitten anything. These two observations were made independently by both the vet and the surgeon. Unlike other petcare centres, Ajax does not provide "doggy-cams" for you to observe your dogs, or to witness the care they receive. I'd think twice before taking your four-legged friends here.