Everytime we leave our pet we attempt to leave a detailed message with the staff on just what we…read morewant and want to pay. But each time we pickup our pet there is always extra charges that we did not want costing us more money and in at least 2 cases it was substantial. There is always an apology but still ,,YOU must pay for the misunderstanding. Yes the staff is great, the treatment of the animals seems great but getting sticker shock for a package you didn't want is frustrating .

Amazing place! Everybody is supee friendly. My dog loves it and gets so excited when waiting to be…read morepicked up from the lobby. Highly recommended!

I reached out to inquire about mobile grooming services for my puppy and unfortunately never…read morereceived a response. I tried contacting the business but did not receive a callback, email response, or any follow-up communication. As a pet owner, communication is very important to me, especially when trusting someone with my dogs. Based on my experience, I was unable to schedule services because I could not get a response. I hope they improve their customer communication in the future.

Love, love, love, love, love, love, love, Woofie's of North Fresno…read more Today was our first time using Woofie's mobile pet grooming. The van was super cute and clean. We had a bad experience with a prior groomer before so I wanted to try someone new. As soon as Wolfie's pulled up, I could tell there was a great vibe about our groomer Harrison and the owner Matt. There have been times before when my dogs would leave the groomer and they just seemed a little sad and not themselves. But today my dog literally came back to the house smiling after his grooming service with Harrison. Harrison is officially my dog grooming whisperer. He was so gentle and patient with Kona. He took his time and made him feel comfortable. I really do appreciate the friendly customer service and how easy it was to set an appointment. I am very pleased with the service I received today.

My previous pet sitting company stopped serving my area, and the owner recommended Jordin at…read moreCentral Valley Pet Sitters to me. Jordin was in the midst of a busy Spring as things were changing quickly, but she made the time and effort to get in touch, set up a meet and greet, and start cat sitting for me. I've been using her services ever since then. Jordin is super communicative and easy to work with. She has an app for contact which is great, it means all of our conversations, scheduling, invoices, etc are all in one place and there's never any confusion. I like that I can view her calendar and see which dates are available before I send a request, and double-check if I already booked ahead for any trips. She also posts updates any time they will be closed or busy holiday weekends are coming up. Her prices are reasonable, similar to what I was paying the previous sitters. Jordin's very sweet with the cats, diligent about bringing in mail, emptying the litter tray, feeding the girls and all of that. She has always followed our instructions and communicates any problems. She sends a little report at the end of each visit with photos, which is always a nice touch. I highly recommend their services.

Obsessed She made…read moreme and my husband feel so comfortable when we were gone for a week and she stayed with our babies! She sent multiple daily check ins and even did a little Halloween photo shoot with them. Hands down my always go to for pet sitting overnights or drop ins From now on

Very Fast reply.! informative Details about kennels, areas…read morefor daytime, nighttime care in kennels for boarding and they monitor. Thank you

The lack of care and professionalism in this situation has completely changed my trust in this…read moreplace. I've been a regular customer for almost a year, and I am very disappointed, so I will not be returning. During today's drop-off, one of my dogs slipped out of her collar, pushed the door open, and ran into the parking lot. She was scared and could have easily been hit by a car or seriously hurt. I had to chase her down myself while panicking, and no one stepped in to help or acknowledged what was happening. What made this worse was how the situation was handled afterward. There was NO apology, no concern for my dog's safety, and no accountability. When I brought it up at pickup, the woman at the reception desk was dismissive and defensive, saying it wasn't her fault and that she didn't need to apologize. I was also told this has happened with other clients' dogs, which is very concerning.

We've been taking our cats here for over 10 years. We use them for regular veterinary care and…read morealso for boarding when needed. While this place isn't cheap--I suspect very few vets are what we'd call "affordable," I've always appreciated how loving all staff are towards any pet we've brought in--whether they were easy to handle or a bit spicy. I appreciate that price estimates are offered on a scale of "low" and "high" estimates-accounting for different contingencies that might change how much any treatment or procedure might cost. I also appreciate that they offer different forms of pet insurance. This is not something I've looked into, but I am considering it. I can't speak to the dog side of things, but I'm grateful to find a place that doesn't return traumatized cats to me. While they will take a pet back without you for a quick vaccination or procedure, they almost always allow you to be present with your pet if you prefer that. As for specific staff, there isn't anyone that we request or would recommend....because everyone that we've worked with has shown this same level of kindness and compassion. During our time with this location, we have lost a few of our fur babies, including one to an aggressive form of cancer. While this broke our hearts, as we consider pets to be family, I am grateful for the staff who made our pet comfortable and gave us the space and time to say goodbye and to be with our pet until they crossed the rainbow bridge. The only negative that I have for this vet is that they are not open on the weekends or evenings, which means that I need to take time off work in order to schedule an appointment for my pets. This has on occasion resulted in a delay in their routine care, especially when work is busy and I can't get away during normal business hours. I understand that keeping the office staffed and opened extended hours is a business decision and has costs that may not justify such a change, but it sure would make this clinic more accessible for their customers.

Dr Smith and Nurse Amy were pleasant. The front desk person was unpleasant. Arriving the computer…read moreand or person on the phone was more important. Checking out: someone else came to help. It wasn't busy. I walked out of an office ready to pay. Stood where I thought would get service. Left side serviced/checked out two customers before the guy in front of me stopped doing computer work to check me out.

We recently enrolled our dog in the Ruff Edges Program and I want to share our experience for other…read moredog owners who may be considering this program. For dogs dealing with fear and anxiety, they use extremely intense correction methods. We were initially open to these tools, but things went downhill very quickly. Day one involved towel rolls being thrown at our dog, loud air-canister interruptions, and immediate use of a prong collar. Rather than working at our dog's pace, trainer Mel dragged him along on the prong collar until he submitted. This is not an exaggeration, he was physically dragged while thrashing and panicking. It was shocking and honestly heartbreaking to witness. Right after this forced submission, she handed him to my fiancé, and shortly after our dog jumped up and bit him on the arm. For context: he is five years old and has never bitten anyone in his life. It was devastating. Dogs give plenty of warning signs before a bite (growling, lip raises, body posture) but all of those signals were suppressed as he was forced into submission. In his mind, the only option left was to bite to escape the fear. After the bite we were told, "Oh yeah, that can happen sometimes," and that if it happens again we should "hang him by the prong collar until he sees Jesus." Honestly, we should have walked out immediately, but we trusted the 'professional' and assumed this program was designed for dogs like ours, so it must work. The bite happened again at the next session, totaling three bites under Mel's supervision. We never "hung" our dog by the prong because that is abuse, plain and simple. Meanwhile, his anxiety skyrocketed. He began howling, shaking, and crying at any attempt to get in the car. He even bolted out the front door to avoid going, behaviors we had never seen before this program. By week three, our dog was losing trust in us. He stopped cuddling (which is completely unlike him), avoided closeness, and generally shut down. Heartbreaking, to say the least. After experiencing this firsthand, I truly believe these methods do nothing but force a dog into submission (when they "work") and when they don't, they create dangerous behavioral fallout. The techniques used here are unnecessarily harsh, rooted in impatience, and a blatant lack of respect for the animal. They claim the program is tailored to your dog, but when the methods failed, the only advice was to correct harder: hang him, use an e-collar, throw the towel harder. No alternatives, no adjustments, no real understanding of his behavior. That is not tailoring, that is pushing until the dog breaks. In researching modern training science, I've learned there is simply no justification for these outdated methods. They ignore what we now know about canine behavior and emotional wellbeing. These techniques appeal to owners who want fast control, not true behavior change. I love my dog. After this experience, I'm choosing the slow road, the one that builds trust, not fear. I don't want a dog who obeys because his spirit is broken. I want a companion. If you're considering the Ruff Edges Program, please understand the risks and research these methods thoroughly. I wish we had, and I regret staying as long as we did. "The dominance remedy is so out of proportion that entire schools of training are based on the premise that if you can just exert adequate dominance over the dog, everything else will fall into place. Not only does it mean that incredible amounts of abuse are going to be perpetrated against any given dog, probably exacerbating problems like unreliable recalls and biting, but the real issues, like well-executed conditioning and the provision of an adequate environment, are going to go unaddressed, resulting in a still-untrained dog, perpetuating the pointless dominance program." -- Excerpt from The Culture Clash by Jean Donaldson.

very disorganized.. Wrote me back and forth telling me that I had to pay more than a thousand…read moredollars before letting me know fully about the board and training that I was interested in. Sent a response to me which started with "Hey David" when my name isn't David and then saying that she didn't want to train my Border Collie and cut off communication.

We've used 4 Paws for dog boarding our chocolate lab and their service has been absolutely amazing!…read moreThe staff always greets our pet with warmth and excitement. The animals are well taken care of and attended to (from my observation). The property is well taken care of and maintained. Pickup and drop off is orderly with pet and human safety in mind. Communication is always perfect! This will always be our go-to spot for pet sitting and highly recommend!

Left my two big boys Ben and Radar here for 3 nights. If I ever need to board my dogs again I will…read more100% be returning. I was extremely nervous to leave them in someone else's care but as soon as met amanda and saw the indoor kennels and the outside play areas I was sure that they would be happy and comfortable. Amanda was extremely accommodating especially since I wasn't able to pick them up at the agreed upon time and had to adjust our schedule. She also sent pictures and videos during the stay which I really appreciated! Highly recommend boarding your fur babies at 4 Paws Country Inn!

Lois at the Patton Kennels is the very best there is. I happen to live right next to her and have…read moreknown her for almost 30 years. Her kennels are clean and well run. She cares for your animal and makes sure it is fed and kept in a clean safe environment. Crazy Bernie is not just a neighbor but a customer and friend.