Electrical issues since purchase on my certified pre-owned Subaru Outback…read more I was out of town and heard a ticking sound plus it was running rough on cruise control. My car was kept all day, but the mileage wasn't "documented" on the inspection. The next day it locked up. Devon came and concluded it was the battery. My car was checked in and out within 24 hours. I was inconvenienced 2 days and ignored when I complained about it. I've bought 2 cars from them. I wouldn't recommend purchasing a Subaru serviced at this location. They're creative with paperwork and "rules". Yes they're upset when held accountable. Not about the customer, It's about the bottom line. Annnnnddddd, I'm not your typical Subaru customer

Horrible to deal with do They do not support what they sell…read more I've been a repeat customer for ten years To just be let down

Very good customer service They made sure I did not leave…read morewithout a car And they made sure I got the car I liked

The last two cars we bought were from Charleston Mitsubishi and we couldn't have been happier with…read morethe process! We love our newest car, too!

We have been patronizing MOC since 2020 for annual inspections and tire changes for our 2016 E…read moreClass, Elbereth. This time, we needed an emissions upgrade installed as a result of a recall notice. We had one little oopsie where, when I showed up, they thought I was dropping off the car, but I had been told the service would take three hours. It is a 90-minute drive each way, and I was by myself, so that was a little precarious. They told me to wait a minute while they sorted things out, which they did to my satisfaction. They gave me a loaner (new Audi, fun!) and sent me on my way. I did need to call a week later to get an update, but I wasn't mad about it, as they had said thru would drive to us to swap the cars back. All told it took a little over a week, as they were short-staffed, but everyone was a pleasure to deal with. We dealt with Phil, Zach, and DD, and one more staff member whose name I forget. They are also honest. We asked for new tires, but they checked and said we didn't need them, instead of making the easy sale. The car was returned washed and cleaned inside and out. As you can see by the picture, they have a nice setup for customers waiting on sales and service, with coffee, sodas, and water. Bring a sweater, though, as the AC is blasting! We will continue to bring Elbereth to MOC as long as we can.

Great location! Customer service very poor especially for the amount of money you pay here. Walked…read morein for appointment for oil change and wasn't greeted like I was at other Mercedes dealerships. I walked in and nobody said a word. The atmosphere was dry. I sat and watched as I waited while several employee walked right passed me without saying a word. Not to mention I was considering upgrading to a Mercedes SUV, but I don't like spending my money where I don't feel appreciated. At least 10 to 15 employees walked passed only 3 or 4 spoke.

D & D Automotive , they do it right the first time and their prices are fair ! They are always…read morehelpful !

It's been a year since Elijah Casto at Moses Nissan in St Albans helped me get the car of my…read moredreams. I went in with an idea of what I wanted and he made it happen, as well as the finance department that made sure that it would work within my budget as I requested. I'm very grateful that I chose this dealership. They made it very easy and stress free. I'm sure we all agree that purchasing a new car is not in the top of our 'want to do' list but I can easily say that they made it a great experience and for that I'm thankful.

They will up-charge you so much. I went here to get a part on my Nissan Armada 2010 (the heater)…read morefixed two years ago and it cost me $700, I went a month ago, and it cost $250?? The exact same parts. Nothing different. Why would the price difference be so different and why would it break that easy when I do nothing to my heater. I went last month to see how much it would cost to get my rear differential oil changed and they estimated $700.... I went to Mr. Tire (used to be Appalachian tire) in Hurricane, WV- they charged $127. There is no way that it could've possibly been $700, and online the estimate states that it would be maybe $250. This place is sexist in my opinion and up-charges women who they think don't know what they're doing. Don't go here if you're a woman or if you're man in general.

I mean seriously who's else better than Steven Reese? He is the number 1 sale guy for Land Rover! I…read morebought my 2016 sport almost 2 years ago from Steven. He treated me like a king when I arrived there at the dealer! And he always make my car service very very easy and best. I went to couple Land Rover place around where I lived before I went with Steven. The other Land Rover dealer treated me like sh*t. They looked at me like I can't afford this kind of car because I look young. Well Not this guys at Land Rover Charleston. They will give you nothing but the best experience to buy a car! Look for Steven Reese, he is your man to buy a car from Range Rover, Mercedes, or whatever you need. He's there for you!

Bought a Range Rover today from this company. Great People, Great Cars, & Great Service. Never…read morefor one second felt that "car dealership" vibe. If anyone is looking for a great luxury ride this is the place to come.

After an awful experience with another company several years ago, 6 hours of hell in an office, my…read morehusband and I were dreading the car buying process. You always hear those horror stories of the salesmen taking advantage of you. You end up paying way more for your new vehicle than you anticipated. We prepped ourselves with what not to do advice. We did our homework this time. We knew what we wanted. Stuck to our guns and we walked out of there with exactly what we came in for! Sal, our salesman, was extremely professional with a heart for family! We came in with our two very young kiddos, do not recommend, however, Sal was so very patient and informative. He didn't try to sell us what we didn't want and he listened to our needs. After we test drove the vehicle we came in for, with baby car seats installed and all, he gave us his card and number. Sal worked all the behind the scenes details with the financing for us. We knew this was the right place for us. We scheduled to meet the next day, and after a short time, Sal handed us the keys to our brand new vehicle! The process was so simple and straightforward. We didn't feel swindled or rushed. Bonus, Lester Raines loves his animals! My daughter and son were so excited to see birds while we were there. They got a sweet snack from their break room, and even got to sit in small child sized chairs and watch cartoons in their kids zone. We absolutely recommend this business, and Sal!! They were great and we are very happy we chose Lester Raines!!

I have called twice, two weeks apart just to test drive a car and both times have met resistance,…read moreand today's was just a flat out 'no'. Wild way to do business.

If you trade in a vehicle with these people and have a loan on it, get a check from them to make…read morethe payoff yourself. We traded in a car 40 days ago and they still haven't paid off the old loan.

Great buying experience! Gave me what I wanted on trade with zero pressure. Definitely recommend!read more