Loved the entire experience from beginning to end! Very friendly and not pushy. Came to the…read moredealership expecting I could only afford a small vehicle, left the dealership with the 2016 Hyundai Sonata and still under my budget, practically new and low on the mileage. Loved my sales lady Erika. I had to go back because of confusion on my part and they quickly fixed it.I will definitely recommend this place to all my friends, and come back your way way down the road when I need a new vehicle.

Jonathan really did his best to accommodate our priorities for our daughter's vehicle purchase.read more

If you trade in a vehicle with these people and have a loan on it, get a check from them to make…read morethe payoff yourself. We traded in a car 40 days ago and they still haven't paid off the old loan.

Great buying experience! Gave me what I wanted on trade with zero pressure. Definitely recommend!read more

Denzil went the extra mile to make sure I was happy with my purchase. He's become a friend of the…read morefamily, whom we stop and talk with whenever we see him in public. This is a safe place to do business. I wouldn't hesitate to go back.

This truly is as good as it gets. Overall very comfortable experience. Mike is very friendly,…read moreinformative, trustworthy, and patient. I will most definitely be a repeat customer and referring Tincher Auto to everyone I know.

From the owner: Retail sales of used cars, trucks, suv, and vans.read more

I had a car issue while traveling thru WV and after 3 repair shops couldn't fix it L & S came…read morethrough with a quick repair and held my car until I could make it over to pick it up. Jeremy in the service department was phenomenal. So accommodating and kind, can't thank him & the service managers enough for continuing to help me thru an issue I was having after the fact as well, they really took care of me

We have never had a better car buying experience. They remembered us from our prior purchase. Other…read moresalesman talked up with us and we always had a cold drink. It took hardly any time to get things done. They really know their customers and make them feel welcome. I've always wondered how people go out and end up buying a car when they haven't shopped around. This level of service is how. Thank you L & S. Brad and I were just blown away

Left oil filter loose , very unprofessional n they question how we knew it was loose . The service…read moremanager was very rude

I waited for over 2 hrs for an oil change an tire rotation. I waited in a outdated lounge with no…read morecoffee an drink machine was not working. A lot of the employees there were talking an playing with there phones instead of working an trying to help all of us in the service department there was 4-5 other people that waited with me we ask for help but were treated rudely by a young female. That was supposed to be a professional. Far from it. I would not visit that dealership again I gave them 3 shots 2 to buy a truck an 1 service chance. I will take my buisness back to Crossroads Chevrolet where I purchased all my trucks from. A lot cheaper without all of the fees king Coal charges. Buyers beware of King Coal Chevrolet

2023 2500HD diesel was in "limp" mode; even though the diesel mechanic went home, Calib told me to…read morebring it in (since we were traveling for holidays ; already 5 hours in and 5 hours to go;).. The team fixed the truck (which was under warranty, but the whole time allowed out 2 dogs inside with us while it was cold. the whole staff was very thoughtful and took care of us during a very stressful time. we would travel from our house to trade in or trade up on our new vehicles because of their above and beyond service. Thank you staff, calib and Joe Holland.

July 19 2025 I bought a 45000 chevy duramax diesel 1500 Z71. It has been broke down and in the shop…read morenow for the third time. I am a travel nurse and they have cost me 1000's of dollars with me missing work and I had to pay for a rental out of my pocket. They called me every day wanting me to buy this truck and I wondered why the first owner hand picked this truck and paid 64000 for it to trade it in at 32000 miles. I am very unhappy with my whole buying experience now with this place and I am looking into a lawyer because I shouldn't be without a vehicle this many times as I have with in the first 90 days of my purchase. Can anyone help with what I should do next.

Just don't . Started off nice . Then turned bad when they were called out for trying to upsell an…read moreitem that Toyota offers for free . Then got upset after we didn't rush buy a "deal" . Wouldn't recommend

Service after the sale! Worst car buying experience I've ever had! Friendly, accommodating and high…read moreenergy in making the sale but very lackluster and non caring after the sale. Excuses like we are short on techs and scheduling service appointments are unbelievable. A week or more behind when scheduling even the most routine (5000 mile) checkups. I could say more but the picture is clear! No service after the sale!

Stay far away from this dealership. I bought a vehicle from them back in 2021 and within a day the…read morecheck engine light had come on. Refused to fix it, said there was nothing wrong with it when I drove it off the lot. I am very late to this but I had it in my mind lately and wanted to make sure people know to stay away.

This dealership is now known as Greenbrier Ford. The front staff are nice and seem to be…read moreknowledgeable. However, there has been 2 instances where I had work done on the vehicle and the mechanic damaged my vehicle. The first time was for an oil change and they slammed the hood down most likely on a wrench and it warped the hood. I contacted them and they would not fix the problem. The second time was on a recall for the back tailgate springs. They made 2 scratches approximately 6 inches long and deep on the plastic covering of the bumper and would not resolve the issue. I've decided I will resolve this issue by never using their services again. I will either travel to Oak Hill or Princeton and go to Stephen's Mitsubishi where they treat a customer with care and respect.

Reasonably priced, good service, fairly fast turnaround. I judge a mechanic by how many vehicles…read morethey have parked around for service - it usually means they do good work (which is why I originally went to them).