We have been patronizing MOC since 2020 for annual inspections and tire changes for our 2016 E…read moreClass, Elbereth. This time, we needed an emissions upgrade installed as a result of a recall notice. We had one little oopsie where, when I showed up, they thought I was dropping off the car, but I had been told the service would take three hours. It is a 90-minute drive each way, and I was by myself, so that was a little precarious. They told me to wait a minute while they sorted things out, which they did to my satisfaction. They gave me a loaner (new Audi, fun!) and sent me on my way. I did need to call a week later to get an update, but I wasn't mad about it, as they had said thru would drive to us to swap the cars back. All told it took a little over a week, as they were short-staffed, but everyone was a pleasure to deal with. We dealt with Phil, Zach, and DD, and one more staff member whose name I forget. They are also honest. We asked for new tires, but they checked and said we didn't need them, instead of making the easy sale. The car was returned washed and cleaned inside and out. As you can see by the picture, they have a nice setup for customers waiting on sales and service, with coffee, sodas, and water. Bring a sweater, though, as the AC is blasting! We will continue to bring Elbereth to MOC as long as we can.

Great location! Customer service very poor especially for the amount of money you pay here. Walked…read morein for appointment for oil change and wasn't greeted like I was at other Mercedes dealerships. I walked in and nobody said a word. The atmosphere was dry. I sat and watched as I waited while several employee walked right passed me without saying a word. Not to mention I was considering upgrading to a Mercedes SUV, but I don't like spending my money where I don't feel appreciated. At least 10 to 15 employees walked passed only 3 or 4 spoke.

Jeff and Jamie are incredible people! Hopefully you get to work with them! Super honest and helped…read moreme get my next car. Customer for life!!! A+

I have purchased and leased Volvo's from this dealership. I have been very pleased with the three…read morethat I have gotten. The Volvo is a superior product wherever you purchase it, but it's really nice to have a dealership that helps with everything from making sure you get what you want, to helping you with the finance options available. My most recent Volvo is a lease with the Astorg ownership. The paperwork was fast and easy as always whether I purchased or leased. I did get a very good deal because when they have a "special" on their cars, they mean it at this location. I can't say enough about my salesman, John Brown, who was very informative and didn't treat me like I needed a lesson on car ownership because I'm a woman.

I recently had to move out of state and needed to sell (not trade) my car fast! I was advised to…read morego to any of the Dutch Miller Dealerships so I chose Subaru which was closest to my home. The staff was friendly, nice and efficient and even drove us to the nearby U-Haul to get our truck!!! I also learned more about the patriarch of the business, Dutch Miller, a genuine WWII hero!!! What a story!!! Thanks to all!!!

Electrical issues since purchase on my certified pre-owned Subaru Outback…read more I was out of town and heard a ticking sound plus it was running rough on cruise control. My car was kept all day, but the mileage wasn't "documented" on the inspection. The next day it locked up. Devon came and concluded it was the battery. My car was checked in and out within 24 hours. I was inconvenienced 2 days and ignored when I complained about it. I've bought 2 cars from them. I wouldn't recommend purchasing a Subaru serviced at this location. They're creative with paperwork and "rules". Yes they're upset when held accountable. Not about the customer, It's about the bottom line. Annnnnddddd, I'm not your typical Subaru customer

They don't stand by their work. I used these folks for a few years. Most recently, they did a…read morerear brake job for me. A week later I could hear something loose in one of the rear drums - rattling around. I took it back to their shop. When I came back, they said nothing was wrong and charged me $40. There was obviously something the mechanic missed the first time during installation. It was the same mechanic who checked it out when I came back. I'm guessing he said there was nothing wrong to cover his own butt, and quietly fixed his error. I should not have been charged.

The folks here are excellent and very knowledgeable. Great service and value. They sure make you…read morefeel welcome and right at home while you wait. Highly recommend.

It's been a year since Elijah Casto at Moses Nissan in St Albans helped me get the car of my…read moredreams. I went in with an idea of what I wanted and he made it happen, as well as the finance department that made sure that it would work within my budget as I requested. I'm very grateful that I chose this dealership. They made it very easy and stress free. I'm sure we all agree that purchasing a new car is not in the top of our 'want to do' list but I can easily say that they made it a great experience and for that I'm thankful.

They will up-charge you so much. I went here to get a part on my Nissan Armada 2010 (the heater)…read morefixed two years ago and it cost me $700, I went a month ago, and it cost $250?? The exact same parts. Nothing different. Why would the price difference be so different and why would it break that easy when I do nothing to my heater. I went last month to see how much it would cost to get my rear differential oil changed and they estimated $700.... I went to Mr. Tire (used to be Appalachian tire) in Hurricane, WV- they charged $127. There is no way that it could've possibly been $700, and online the estimate states that it would be maybe $250. This place is sexist in my opinion and up-charges women who they think don't know what they're doing. Don't go here if you're a woman or if you're man in general.

After an awful experience with another company several years ago, 6 hours of hell in an office, my…read morehusband and I were dreading the car buying process. You always hear those horror stories of the salesmen taking advantage of you. You end up paying way more for your new vehicle than you anticipated. We prepped ourselves with what not to do advice. We did our homework this time. We knew what we wanted. Stuck to our guns and we walked out of there with exactly what we came in for! Sal, our salesman, was extremely professional with a heart for family! We came in with our two very young kiddos, do not recommend, however, Sal was so very patient and informative. He didn't try to sell us what we didn't want and he listened to our needs. After we test drove the vehicle we came in for, with baby car seats installed and all, he gave us his card and number. Sal worked all the behind the scenes details with the financing for us. We knew this was the right place for us. We scheduled to meet the next day, and after a short time, Sal handed us the keys to our brand new vehicle! The process was so simple and straightforward. We didn't feel swindled or rushed. Bonus, Lester Raines loves his animals! My daughter and son were so excited to see birds while we were there. They got a sweet snack from their break room, and even got to sit in small child sized chairs and watch cartoons in their kids zone. We absolutely recommend this business, and Sal!! They were great and we are very happy we chose Lester Raines!!

I have called twice, two weeks apart just to test drive a car and both times have met resistance,…read moreand today's was just a flat out 'no'. Wild way to do business.

Reasonably priced, good service, fairly fast turnaround. I judge a mechanic by how many vehicles…read morethey have parked around for service - it usually means they do good work (which is why I originally went to them).

We ended up with a tire issue 2 hours from home and at 10pm. I called and Nathan came to the…read morerescue. Because the tire on the Range Rover was a unique size unfortunately he didn't have a replacement but was willing to see if he could help us. He was able to plug the tire with his new technique of using a rubber screw with cement I believe it was to give us a temporary fix. He was very informative of what steps he was taking to try to fix it. Even though it was very late Nathan showed up and was so nice. If you have tire issues, need fuel, locked out of your car, or a jump start Nathan with Avid road service is the place to call!

Daughter stuck beside the road with flat tire. Called "Nate", he was there within 20 minutes. Spoke…read morekindly, courteous, knowledgeable, with respect toward her safety & well being. The price was very fair!