Excellent service. Nikki Fisher gave me an accurate quote on price, service time, and demonstrated brilliant transparency through out the process. Made my appointment on line. Picked the truck up within 36 hours. AC runs cold now after they fixed it. Full evaluation of the vehicle completed. Excellent communication. Very responsive. read more

They have 2.4 stars for a reason - Horrible experience with them doing $2500 of work that was done wrong, waiting several weeks because their young tech assigned to my car was "busy with school" Used to have some resemblance of customer service, but was intentionally ignored last service and possible racism by the three guys who came out. I left a negative review, all of a sudden I'm getting 10x more emails and letters in my mail harassing me after being beyond reasonable every time I've had an issue here. Spent years in Florida with the car and at several dealerships without issue. Always a problem here or getting my car back in worse shape. The car has sentimental value is the only reason I've kept it after such horrible service. read more

1) Don't promise and charge for upgrades that don't exist 2) Process registration paperwork in a timely manner 3) Don't rip off members of the military while you sit safely in your climate controlled environment. read more

1000% listen to the reviews before you bring your shit here dude. I came to get my fuel pump replaced and ended up back 4 times for the exact same "fix" with the addition of my check engine now being on and my fuel gauge not reading full. You've got a better chance diy'ing anything you have going on. For the three hours they take,Im willing to bet my life you could accomplish more with a blunt and a YouTube tutorial. HEAD TECHNICIAN they said read more

I do not recommend this Toyota dealership based on my service experience. I brought my vehicle in multiple times for a brake-related issue that persisted despite repeated inspections and service visits. The problem was documented, yet the concern was repeatedly dismissed or characterized as normal, without a clear resolution. Despite ongoing symptoms that affected confidence in the vehicle's safety and drivability, the issue was not corrected, nor was a definitive explanation or corrective plan provided. Communication lacked clarity, and responsibility for resolving the issue was effectively deflected. For a safety-critical system like brakes, this level of follow-through was unacceptable. I would strongly advise other customers to seek second opinions and ensure concerns are fully documented and addressed rather than dismissed. read more

The Customer Service Experience with the Salesperson was great but when I brought my truck in for service they would park my car far out from the Repair Shop. I payed my vehicle off early and I can't get my Warranty Refund after calling and getting hung up on, writing several letters to the Finance Department and filing a complaint with an outside company. I received a letter in reference to my refund 11/20/2025 and have been reaching out to get the refund with the Finance Department since to no avail. Laverne read more

Desmon and Nisha did a great job walking us through the service. They communicated very well and got the job done in time for us to enjoy our trip. read more

Feeling incredibly frustrated and stressed. I bought a 2015 Chevy Silverado from Rivertown Toyota in Columbus, GA on Sept 24, 2025. Less than a week later -- and under 300 miles driven -- the transmission started failing. The dealership confirmed the torque converter is bad, but this issue wasn't disclosed or listed on the inspection or vehicle history report. The truck is still at the dealership, and I haven't gotten it back. I've asked them to rescind the sale and am now seeking legal advice. I expected better from a name like Rivertown Toyota. This has been an incredibly stressful situation. read more

Took my vehicle for the first time to get tire rotation and take off locking lug nuts. charged me 35.00 for rotate, then charged $99.00 labor to take locking lugs off. The locking lugs have to come off to do the tire rotation. This is called double billing. Its theft, and its illegal. Called the service manager, never called me back. Emailed GM, who instead of finding out why her service department is stealing from customers, responded back with an email full of excuses. DO NOT take your car here. If they did it to me, they'll do it to you. Plenty of good independent shops out there which are cheaper and trustworthy. read more

Selling a car, Rivertown used car manager offered half what other dealers were offering.

I am baffled at how rude and insulting Trund Comer, a sales manager, was towards a customer. The title "manager" got so far up his rear that it erased his knowledge on human decency. He needs a refresher on Sales 101 as his egregious behavior ruined a sales for one of his employee. read more

What Rivertown could have done better was honor the agreement of my Jeep Gladiator trade-in of $32,800 that we made in December of 2024. They were obviously making false promises to get me out the door for my Grand Highlander that was arriving later. It's funny how a month later in January 2025, Reyes would only give me $27,000 for it. He's also a clown so maybe trade him out for someone more intelligent and down to earth. The smell of coins was oozing out of his pores. I have an 807 credit score and Reyes tried to convince me to take his 7.79% over my 5.54% because he was offering a $500 rebate. He said you can refinance to your loan later and make it out on top with the extra $500 from Rivertown. Again, he's a clown , calm down Scrooge McDuck. If it wasn't for my disdain for the Jeep brand, I would have walked. My next Toyota purchase won't be with Rivertown and most definitely won't be with Reyes. There's a reason they had not one, but two finance employees leave for better employment just days apart. read more

I cannot say enough good things about Rivertown Toyota. The salesperson Mrs. Ohare Listened to me about what I wanted. The team was so nice. There was no haggling and I got done In an efficient time frame. I ended up buying the corolla. It had so many warranties and safety features and the price was excellent. not enough good things to say about those people. read more

My experience at Rivertown Toyota in Columbus, GA was with the Service Dept. I'd scheduled routine maintenance online. Upon arrival, I was greeted by Service Advisor/Veronica Gearhart. Veronica was very professional and pleasant. She was thorough and kept me advised of my vehicle's status throughout the process. Veronica promptly notified me when my car was ready, then took the time to walk me to its location outside. She is a real asset to the Toyota brand. A+ read more

They got me to come in for an oil change with a coupon. Of course the final price was a little higher, but that is expected at dealerships. But then they did me a 'favor' and got the price down to the price of the coupon. But the reason for my low rating comes with one of their recommended services - changing my cabin air filter for $45. My vehicle does not have a cabin air filter. I called and asked why that was recommended and guess what - no one has called me back. That has put trust and integrity in the forefront for me. Buyer beware. read more

BUYER BEWARE!!! They will promise you a deal and then pull a fast one on you with the paperwork at the last minute. Terrible dealership that preys on a car owner's dreams. I am stuck in an upside down car loan because of the sales tricks they pushed on me at the last minute. Unable to refinance and paying 2/3 of my monthly in INTEREST! Horrible situation and experience that I am having to manually work to dig my way out of. Praying that I can refinance soon as I was unaware of how bad the situation was until recently when I looked back over my contract. read more

5 hour wait time for inspection and oil change. The worst place ever. the advisor left during the work, I had no one to reach out to.

I've waited a few weeks to write this in hopes the managers would take care of the situation but they have yet to do so here we are... May 13, 2024 we took our 2019 4Runner Pro in for an oil change. When my husband picked it up they informed us the bolts on our skid plate were cross threaded...in reality we were missing a bolt due to their shops negligence in loosing it. On our vehicle you have to remove the skid plate to preform the oil change. Therefore if a bolt is missing... that wasn't missing prior to the service... that falls on the shop to fix/ replace. We also noticed the tint on our windshield was ripped, and a new mileage sticker for next service was slapped on top of it. Nothing was said to us at pickup. It looked as if they were trying to conceal the damage and hope we wouldn't notice...We did... I called and spoke to Tre the manager. He was more than happy to pay for the tint to be repaired at the shop it was originally put on at. Great thank you, however I still had to take another day to run around and get this handled. We also needed to get a recall on the fuel pump handled. This appointment was originally scheduled May 20, 2024 but was rescheduled to May 24, 2024 due to the "call center scheduling it incorrectly". I was told it was a 2-4 hour service and we would be called when it was done. At the same time they were also supposed to replace the missing bolt. We did the overnight drop-off for our 8am service appointment. We called around noon checking on the status as we hadn't heard anything. We got placed on almost 35 minute hold and while on hold received a text photo of our 4Runner on a lift, taken apart but not finished. They stated they had started the service but left for lunch and they would be finishing when they get back. Our vehicle was not ready until 4pm! 8 hours we were without our vehicle on a job that should at max take half that time (their words). When we finally got to pick it up the key was handed to us, no direction of where our vehicle was, no information on if they had finished all the work or anything. We were given excuse after excuse of why it took so long, "the air compressor was out" "we lost power and it made us behind on all other services". This shouldn't even matter since our appointment was first thing at 8 am. Once we found our vehicle that was parked in the back of the service lot we also noticed the bolt was still not replaced! We went back inside and waited 45 mins for Tre to be available and to talk to him about our frustrations. While we were waiting, Natalie ran back and forth to the parts department trying to find a replacement bolt but later realized they had to order it in. We said that was fine and she assured us they would call as soon as it came in and get it taken care of. We're not heartless people here, I work in customer service myself, and I recognize that Tre was stressed dealing with another customer issue. We were politely and patiently waiting for him but eventually left after being assured by Natalie that he would call us when he was available. My husband has since called and gone in to try and figure out the situation with this missing bolt. The Service Director and Service Manager have both dropped the ball on this situation. They've ordered the wrong bolts on two different occasions. They asked him to come in so they can again look at this bolt and order it in. When he was there they were nothing but dismissive and acted annoyed they were having to deal with this issue. All these other issues while frustrating were slightly handled and we let it go. But due to the dismissive nature of the situation as a whole and past issues with this dealership and service department, we decided to warn others. As of today July 2, 2024 we STILL have not gotten the replacement bolt for our skid plate. STILL have not received any follow up calls from either manager. We will no longer be giving Rivertown Toyota any further business nor referrals. We are extremely disappointed that this Toyota Dealership has gone downhill over the years. read more

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dropped my vehicle off at 9:30 this morning for a 10 o'clock appointment. At 2:52, my vehicle had still showed that it completed the arrival process and had yet to been touched by a mechanic. This is the second time I have had issues with this company.this is the second time I have had issues with this company. I do not recommend it. However, if you want to waste your time by all means use this company. If you want your vehicle fixed properly and in a timely manner, take it elsewhere. read more

Rivertown Toyota - Car Dealers Near Me - Columbus, Georgia

Ms. Veronica G. in Columbus, Ga was excellent with customer service, informative with my service needs and very kind spoken. I appreciate this sooo much... see you'll soon!!! read more

In the past 2 weeks I took my step son and Son there to buy vehicles. The used car manager is the most unfriendly person ever! He tried his best to make a killing off both of them. Thank goodness I spent many years in the car business and knew all his tricks. The last straw was tonight when my son went to pick up his Truck he purchased they did even have the decency to detail the truck or put Gas in it. Oh I forgot to mention my son is military. If he was not leaving in the next couple of weeks I would have told him to leave and we would go buy him a truck where they appreciated our business. I will never recommend anyone to buy a car from Rivertown Toyota!! Much less take my family members there!! read more

Fyi... nothing further came from their comment to look into situation. Just like when I expressed concern over various parts of the transaction during and after. read more

Bait and switch. Fell for it. Integrity is doing the right thing, being respectable, honest and trustworthy. This dealership is none of the above. We called and spoke to a young lady who assured me that the 2011 Toyota Camry with 47k on it was available. The kind young man we spoke to when we got there and took us to the car is NOT to be blamed. We did appreciate him. The car mileage ACTUALLY had 168K mi on it and wreaked of cigarette smoke, despite having been thoroughly detailed, had cigarette burns in the drivers seat, AND was not available to drive. WE DROVE 3 HOURS with the intention of BUYING THIS CAR. To say that we were LIVID and extremely disappointed would be a gross understatement. This is extremely unprofessional, incompetent and unethical business practice. Do better!!!! read more

Rivertown Toyota - The mileage was 47,112 IN 2014!!! 10 years ago! This car isn't worth $5000. And was not even available to drive. Horrible. - Car Dealers Near Me - Columbus, Georgia

If I could give these guys a minus 5 rating I would, they wanted retail price for a used 2024 Toyota Grand highlander with 37k miles on it. 51k . and wanted to give me below wholesale 29k for my 2023 Subaru Ascent Touring with 23k on it. I laughed as after I drove the Grand Highlander I wouldn't take 3 of these pos rides for my 1 Subaru ASCENT Touring. People need to try the Subaru Ascent touring for a much better ride and price than these Toyotas. These idiots think the new Toyota's have 24k gold plating inside and out. lol I hope you dealers eat these overpriced Toyotas and I don't give a damned if you all are unemployed soon. I call it like I see it is. No joke these people think all consumers are stupid read more

Antonio delivered exceptional service throughout the entire buying process. It was quick and efficient, and I highly recommend him. Loving my new Camry TRD! read more

I'm from Houston but was in town 2/27 - 3/2 for a softball tournament. Thursday I scheduled an oil and filter change for Friday at 10 am. Dropped off my truck and waited as it usually only takes an hour at most places for that. At 11:42 I was motioned up to the advisor's desk. I was thinking it was done. He informed me that they couldn't do it because the drain plug was overtightened and that it would strip out the oil pan. They also said they could repair but didn't have the parts there. I asked for my keys and they said it was still on the rack because they wanted to know if I wanted them to do a $500 brake job. The answer was no. At 12:05 I was finally able to leave without anything being done, except for the sticker being put on my windshield. I got back to Houston on Monday and took it to my local shop on Tuesday. They seen no problems with the plug or oil pan, changed my oil and filter, did an inspection, and also let me know that my brakes were just fine. Toyota makes a good truck and I have had no problems from salespeople but their service departments are trash. read more

How convenient for my mom to have brought in her car for only an oil change but to now find out that it magically wont start & needs a new starter? They already convinced her she needed a brake flush, so she had it done! Is it possible to come here for an oil change & leave only having the oil changed?? This happened last time she was here too, getting other things fixed along with an oil change. I feel like they took advantage of my elderly mother because she has an older car. read more

Paid for premium package to have my Lexus serviced, to include wash, vacuum ect as listed on their website. It was $160 service. I had appt. 2.5hts later after sitting there, had to ask what was going on with the car. Then suddenly it's ready. Get car, no wash, no vacuum, no proof anything had been done except a sticker. Was supposed to get a 10% discount for scheduling in the afternoon. No discount, Called immediately and spoke with Gil, oddly he hung up. Called back immediately. Spoke with MJ. She states Gil is gone. I said Wow, it hasn't even been a minute. She says 'Yep. I said he was gone. Now what do you need" I explain I need the services I paid for. She assures they do not provide that service and I redirect to the advertisement of what I pay for. She completely dismisses me and my concern for not getting what I paid for. Says Giovani will call me back immediately... no call. It's one thing to leave a customer waiting for over 2hrs and no updates when asked... it's something else to lie about what you did, who was there or what you will do.... It becomes an entirely different issue when you falsify information and steal peoples money. MJ is in the wrong line of work. read more

Service was amazing. As a new car owner, I was really impressed with the ease and convenience. Thank you, Ana for contacting me to schedule my first service appointment!! I was in and out in less than an hour!! Great job Rivertown Toyota team!! read more

Typically in the past I hate dealing with this service department or dealership in general. I've had a lot of past bad experiences. However, Trey the service manager has been exceptional. He personally dealt with my service and made it a smooth process. I can even see he's making changes in the department with customer service overall. I feel he's a huge asset to RIVERTOWN here in Columbus. If all their employees could be this considerate this community would stop driving out of town for sales and or service. My car was purchased in Lagrange due to a rude salesmen at the time here. I continued to use the service department out of convenience but now I actually would recommend Trey's team ! read more

Absolutely terrible service from Bernadette the assistant sales manager. She told me she wasn't supposed to give me a military discount because they had a brake special ($30 off). I spent $2,200 on various repairs and I had to ask for the manager before she would remove the $30 reduction and give me the $200+ discount. This was after the car was ready 5 hours later than I was told. Don't recommend this place read more

I would like to commend service staff at our local Rivertown Toyota . I took my vehicle ( 2009 Camry ) for oil service on a rainy day and with an ankle injury cast ... staff was very attentive and accommodating to my physical handicap . Service Advisor , Tina Alier was extremely helpful and attentive by taking care of my vehicle , providing a very thorough status report and estimates of further services needed in an informative and non pushy way ! She even drove my vehicle inside complex to allow me to get in after a short walk . Well done staff !! read more

I scheduled an appointment to have my truck serviced at 7:15 this morning. All I was having done was an oil change, tires rotated & balanced, and I added the wheel alignment when I got there. I waited for 4 hours and the service status hasn't changed from "arrival". I visited the service tech to find out what was my status, to learn that nothing was done. What is the purpose of making an appointment? I will not be using Rivertown other than have any recall work done! read more

candywlanier I made an appointment online for service. When I arrived there was no one in the service bay to direct me where to go. I got out and asked someone who pointed me in the right direction. Once in the service lobby there was no one to check me in right away. After a few minutes I was greeted and checked in. The advisor told me he would put me in Express, whatever that meant. I just needed a tire rotation. After an hour and a half of waiting I went to the counter to ask about the status. I was informed they were short staffed and 3 hours behind. I don't understand why they accepted the appointment and why they didn't at least inform me or the other frustrated customers of expected wait time upon arrival. I told him I just wanted my 4Runner back and I would go elsewhere. I was told they were working on it at that point and should be finished soon. It was after another hour and a half that I inquired again. Again, it was "almost finished". It took three and a half hours to get a simple tire rotation. I will NEVER go back to that dealership again. I usually go to LaGrange Toyota and should have never changed that. Lesson learned. read more

I bought a 2014.5 Camry SE at Rivertown Toyota in February 2014. This was my first new car purchase and I was extremely excited buying this car as I've always been a Toyota Fan for Life. Once I purchased the car I only received one key for a brand new car and no owners manual. Marlon informed me that I would receive both of these via mail, but I never received them. I called the dealership multiple times and was transferred to Marlon's voicemail where I left a message and it was never returned. Not receiving two keys for a brand new vehicle was a major disappointment as I would later find out from other Toyota Dealerships is supposed to be standard. I am extremely disappointed in the failure of this dealership in customer service and to simply provide the product we pay for by buying such a nice car. I never returned to Columbus to the dealership because I am not from the area and came out of town just to purchase the car. read more

The total lack of respect for people's time. If you have absolutely nothing to do then come on down. They don't have loaner vehicles, neither a shuttle. I'm debating getting rid of my Toyota to not have to deal with the service department. Average time for me since I've been coming here for 3 years minimum 1 hour. You might want to hire people that take pride in there work. If I can give a lower star I would. I would never ever recommend Rivertown Toyota, based on what I've seen probably there other dealerships as well. Even though I'm taking the time to write this, it's not gonna change the attitude and culture in this establishment. The only saving grace they have is fort Moore where soldiers like my self have few options here. If you do need help here look for Gil Vargas; he puts his all into customer care. The rest of them are busy smoking and joking and don't even act like their jobs are customer service. read more

I can't tell You enough how wonderful our experience was here from Top to bottom! I found a vehicle online that I was interested in purchasing. In a few hours my inquiry was met by Karen Grove. She answered ALL of my questions either through email, text or call over the next 3 hours. The next morning Karen Grove Met us see our vehicle and in hand was my completed paperwork! In 42 minutes we were walking off the lot!! I can not remember the also wonderful employee in the finance office but she was fast, efficient friendly and knew every bit of her position and more! THANK YOU KAREN GROVE and the Rivertown Toyota Used sales team read more

The customer service I received today was disappointing. I was told by my technician that there would be a 3 hour wait to check out 2 sensors on my truck. Unfortunately I live too far for the transportation service. After 3 hours and 15 mins I texted the number provided for updates with no response. After another 15 min I proceeded to the desk and my technician acted as if I were disturbing him when I asked for an update. He appeared further annoyed when I told him that I didn't want the additional diagnostics that I was being told were needed to pinpoint the problem. He used professional language for the most part but his delivery was curt, dry and insincere. It was an unpleasant experience. read more

I wish I could there was a lower review option. I received TERRIBLE device from Rivertown Toyota. I bought a full set of tires and the tires wore out prior to my warranty expiring. Upon, me notifying the service department I was informed that the tires will be replaced upon arrival I was informed that because I did not have a service record of each tire rotation the warranty would not be honored. Upon purchase I was never informed that I needed to keep track of each tire rotation. VERY poor service. BUYER BE WARE. read more

absolutely terrible. they don't ever answer phones when trying to get an update on your vehicle. I dropped my vehicle off to get something fixed with my AC I showed a video and everything, they didn't even try to attempt to fix the issue after having my vehicle for is week. also the representative helping had a smirk on his face the entire time will I was addressing the issue read more