While I am sure this isn't always the case, I had the worst possible experience with this vet this last weekend. It all started about 7 days ago when I took my puppy in for a first time checkup, I had told the vet about my puppy's diarrhea, and and brought a stool sample. The next day got a call saying she had Giardia, and prescribed panacur-c and said it should be cleared up in a few days. Two more days pass and I see little improvement as well as extreme lethargy, less eating, and coughing, added to the symptoms list, which I called and asked if this was normal. They paid little attention to the coughing symptom and said I could come in and get an anti nausea and an antibiotic. The way he phone call seemed was that I could bring her in but in the end it shouldn't mater as long as she got the meds. I stared the meds and waited another day, and on Saturday night I could tell the issue was not being corrected, I called the vet at 1:30 am when I started to see my puppy going downhill and the coughing was still happening. I explained the symptoms again and asked if the coughing could be more serious, the vet told me she should be fine till Monday and to wait, it was probably stress related and also as long as there was no wheezing she wasn't concerned, at this time I told her I heard a crackling sound and struggled breathing, again this was shrugged off as nausea and stress. The impression I got was that I was being paranoid and over reacting about the symptoms. I wish she had told me if I thought the symptoms were bad enough that I could go to one of the animal hospitals that were open for urgent care. I waited a few more hours till Sunday since she was still eating, drinking, and had some energy. But on Sunday morning she stopped eating and drinking. At this point I started to panic more. I called the vet, at 10am who was on call only to be direct to a voicemail box of, "this mailbox is full and can not accept messages at this time, goodbye." After calling multiple times only to get the same mailbox being full I decided it was time to do something else and not wait till Monday. This was an emergency. I called every vet in Chippewa only to get the same voicemail again and again. I understand it's Sunday but emergency's happen anytime and any day. I got a quick response when I called Oakwood Hills Animal hospital in Eau Claire. They took her in within a half hour after explaining the same symptoms which I told Riverveiw animal hospital vet. At this time she was almost lifeless and unable to eat or drink. They were wonderful and took note of every symptom as well as taking her into intensive care immediately. They told me she had pneumonia, and a fever and she would have to stay overnight. They gave me a 50/50 chance of survival and shows me the x-rays of the damage. I leave her there overnight and hope for the best. Luckily the story has a happy ending, as of right now she has made extreme improvements, the vets there call me multiple times a day with updates as well as explaining every step of the treatment process. I'm told as of now I'll be able to take her back tomorrow and that they love how active and lively she is. While I have no complaints of the staff not being happy or friendly at Riverveiw animal hospital I can never forget the lack of being able to reach them in case of an actual emergency. I had asked the vet when I brought her in, "what happens in case of an emergency, or if I have questions in off hours?" Which she told me that in that case to call the Riverveiw animal hospital, get the number from the voicemail of the vet on call and call them. In my case that voicemail was full, the phone was shut off, and my puppy needed help. I'll never even consider taking her back there and I hope no one else has to ever experience the same panic or disparity I had with this practice. A caring and passionate vet would care about my concerns and not push me off till it works with their work day. If you're going to be on call, then please be available, or at the very least clear your voicemail out. read more

Riverview was so kind and accommodating. We had to bring our bulldog in & I was so worried after having bad experiences with previous vets. I will not bring my pets anywhere else. They were able to get us in fast when no one else could. The techs, receptionist & doctor were all helpful and sweet to us. Clean clinic too. read more

Well this place has always been good about getting my floppy hound into see them when he has a cyst or has some other issue with him that is not life threatening . They refer out serious surgerys from what I have been told and if the problem is serious enough I do not believe they handle those type of issues there. If you need flea and tick medicine or have a boo boo that needs fixing they are a great option . They usually have no issue getting those everyday issues handled . The woman who is the original vet has always taken the time to get down on the floor with my dog and check him out on his level and has no problem with putting her hands on the issues he has had . Is it the best vet I have ever been to ? Who knows ? I just know she has been a solid vet so far and has helped my hound through several simple issues here and there . When it comes to serious things like life saving on site surgery or giving IV fluids she turns those things over to other places and it is frustrating when your facing one of those type issues that your vet can't help you but most issues they can handle and they take the time to make your pet feel welcome . This office offers one of the best flea medicines in Simparica that I have ever used and unlike topical prevention meds out there this stuff doesn't seem to negatively affect my animals and it really prevents ticks and fleas from taking hold . My hound has not had a tick attached to him in 2 years because of that stuff and we do a lot of walking in the woods and high grasses of the wilderness so that is AMAZING ! . read more

My dog went there for a check up and she came out with her hair off and she was shaking and would refuse to eat and drink for 7 days I asked for security footage and they refused there where whip marks and drop marks on her I am a disgusted read more

The staff and Vets are very kind. I take my dogs and cats there. A friend of mine had an elderly dog that she decided needed to be put down. He died the night before we went to Riverview, The reception people still said to bring him in and they took a plaster cast of his foot for my friend to keep. This woman is 84 years old and had had Chico since he was 8 weeks old so this meant so much to her. It cost me less that $10 to get this casting for my friend read more

We have been going to Riverview Animal Hospital for several years and are thrilled with the care and service we receive.

I moved to the area a year ago and have been extremely happy with the service and care I have received for my four dogs.

Our cat had a persistent cough and they got her in in a very timely manner. She is normally very panicky and I expected the worst behavior. The doctor gave her an examination and her handling and demeanor calmed the cat. The staff showed concern, professionalism and great attitudes. The doctor and the staff are the best. read more