I continue to be impressed by the team at Queen's Park Pet Hospital…read more Every visit has been fantastic and informative. They clearly care about the pets they see and never seen pushy about any specific services. Now that pandemic protocols have relaxed, they are accepting humans into their space again with a preference for masks being worn. I can dig it.

This pet hospital used to be great but it has recently gone downhill. The vet I have met has zero…read morecompassion or empathy. The desk staff has no knowledge of products, medications, or anything I asked about. It is actually shocking.

i was going to karen for years. she was the best. since i found they had new owners, i decided to…read moretake my cat to the vet by my house. no one informed me there was new owners, i found that on my own, but they did solicit my business under the old name. i thought it was strange as they did say they informed everyone. so i asked them to transfer the file over to the new vet. she told me theres a $45 transfer fee. i thought nothing of it and gave her my visa. they then charged $47.25 which i did NOT approve. later i told the new vet what they did and their jaw dropped. they told me they are NOT supposed to charge for transfering files. they did not say some places do and some dont, you just dont. and they use to work for karen who never took a fee. i called them they said they have a policy, too bad so sad. my business is with karen, they should be using her procedures if theyre going to use her name. i said its against the veterinary code of practice. they didnt care. luckily visa will be reversing the charges as soon as it moves from pending. especially since they charged me more than i authorized. if i cant trust these people with my credit card, how am i supposed to trust them with my cat??? sketchy, shady, unethical, avoid at all cost.

We have been going to Cat Care and have had Dr Karen Zutrauen as our primary vet for well over 25…read moreyears. She has been with us through many difficult health issues with our various kitties during this time and has consistently provided excellent medical care, is very knowledgeable and on top of current medical treatment options, and always puts our cat's health and well-being before all. Dr Karen is a forthright, straight shooter. She isn't going to sugarcoat a diagnosis to make YOU feel better about your cat's health situation. We know our Kodiak, Mackenzie, Lulu, Sienna and now Max and Sumi all have benefitted from Dr Karen making THEM her priority. Their health and wellbeing is always the primary focus of her practice and we appreciate that. Yes, veterinary care can be expensive, but this is definitely a case of "you get what you pay for"... We are content in the knowledge that Dr. Karen would never recommend unnecessary treatments, charge unnecessary diagnostic fees, has consistently provided us with clear options and honest opinions about what she believes is in the best interest of our feline family member(s), and we KNOW we can trust her with our furkids. We have had other vets in the past, and no one compares. I can't recommend Cat Care Veterinary and Dr. Karen Zutrauen highly enough.

I did not have the greatest experience at this clinic and had not even met the Vet yet:) I had to…read morepick up some medicine for my cat prior to her visit to lessen an anxiety she may have. I popped into the clinic as I live close by to see if it was ready for pickup a few days later. There were 3 or 4 people at the front desk all busy so I just picked the person right in front of me and waited until I was addressed. When she asked what I needed I began to explain but in the middle of my question she picked up her phone:) I waited and then continued to inquire about the medicine I was picking up. I started to ask her different general questions about the medication, insurance etc. as they had not seen my cat yet but prescribed medication for her so I wanted to know what it was etc. The tone just kept getting more condescending.....not the words that were said to me....just the tone. I left that clinic feeling very unsettled and for the next couple of days started to think why I would bring my pet to what I felt was a very unwelcoming place.....I just could not kick the feeling so I cancelled my pet from being a customer there.

I've been taking my cat to Lonsdale Place Veterinary Clinic, and I couldn't be happier with their…read moreservice. Dr. Caroline Niegos is especially wonderful--she genuinely cares about the well-being of my cat and isn't just focused on the bottom line like many other clinics. The staff is professional, kind, and always provide excellent care. Highly recommend!

Dr. Sanjeev Kukkar cares more about the animals--and their humans--than about making a profit…read more I've been taking my pets to him for two years, since 2021, and have never been disappointed. I only wish I'd discovered him sooner. In emergencies we've gone to other vets, and they are invariably surprised that my cat is in such good condition, with all the medical issues he has. Dr. Kukkar is what we always hoped a veterinarian would be - and more.

I've had nothing but great experiences so far at Cambie Village animal hospital…read more The receptionists are so lovely, helpful and really quick to get my pets in for an appointment. Dr Kukkar is always thorough, with a great bedside manner and I never feel like he is trying to offer me unnecessarily medications or procedures. I highly recommend this office if you want a trustworthy and pleasant place to bring your fur babies!

Want to give a huge thank you to Westgate animal hospital!…read more Our girl came home from my in laws farm yesterday evening with a mysterious gash in her shoulder. We figure she ran into a nail or something. I immediately called them as they were the only ones still open at that time and they took her in immediately even though they were fully booked and they even stayed late to do emergency surgery on her. I cannot thank them enough for doing this. They went in, repaired the muscle that was torn as well and stitched her up. They did a beautiful job and I cannot thank them enough for staying late and helping her and us. Forever grateful. And these people obviously care about their patients! And their work is great too. the incision/stitches are very beautifully done! Thanks again

Awesome staff and service. You can trust them for fair pricing and attentive care for your fur…read morebaby!

We have been coming to this animal hospital for years and they are truly wonderful. The vets, the…read moretechnicians and the staff are all very caring and helpful. One of our doggies recently has been having seizures, and he was seen by a few vets at the clinic. Dr Gravelings, Dr Armstrong and Dr Kates. They are all outstanding and caring. Especially Dr Kates, she shows a true passion in caring for animals and she was extremely patience and careful when she was examining my dog. She is very knowledgeable, understanding, and informative. She took the time to answer any of the concerns we had. And the way she communicates is non-judgemental and unbiased. We really feel that she has the heart for the animals and she really wants them to do well. We feel blessed to have found such a wonderful vet! And their vet technicians are also amazing. The one we encountered the most is Jennifer. She is very caring and gentle with our doggies. She is very helpful, and when we told her we were not comfortable bringing our doggie to Canada west for the neurology consultation because of the poor comments we saw online, she right away said she can help us forward the referral letter to a hospital of our choice. And the many small things that they have done, it really shows they care. I have seen some have mentioned here about their prices. All I can say is we have been to the metrotown animal hospital and some other animals clinics, and the South Burnaby vet is where we want my doggies to be. They treat everyone and animals with respect and care.

We did not post publicly before this because we did not want to negatively impact a local business…read more We had been longtime clients of South Burnaby Veterinary Hospital and always had positive experiences with Dr. Kates and the team while caring for our first dog, Nano. However, after recently attempting to send a demand letter to South Burnaby Veterinary Hospital, a veterinary clinic operated by VetStrategy, the delivery was refused. This was disappointing, as it left us feeling that our concerns were not being acknowledged. It is also important to note that Dr. Crampton has never apologized for the surgical error that led to our dog's injury. In April 2025, we brought our puppy, Lola, to South Burnaby Veterinary Hospital for a routine spay and umbilical hernia repair with Dr. Hannah Crampton. We were advised that both procedures had been completed successfully and paid accordingly. A few months later, Lola became seriously ill and required emergency care. After being referred to Canada West Veterinary Specialists, we were informed that her ureter had been ligated during the spay procedure, resulting in severe kidney damage that required surgical removal of a kidney. We were also advised that her umbilical hernia had not been repaired and still required treatment. We understand that complications can occur in any profession. What matters is how they are addressed. Lola went into surgery as a healthy puppy and now faces lifelong kidney monitoring. We had hoped for a constructive conversation about how to address the situation and support Lola's ongoing care, but unfortunately that has not been our experience.

We firstly chose this location due to proximity to home but it has grown to more than that. All of…read morethe staff we come across are very professional but truly friendly and you can see they care about all of the animals that come in. The docs are knowledgeable and we never feel like we're pushed towards unnecessary procedures or medications.

I would not recommend this hospital. Poor customer service, overpriced, and low quality animal…read morehospital.

If you hate your pets, you should bring them here for service. I would rate this place 0/5 if it…read morewas an option. They butchered my dogs ear and instead of repairing his hematoma with buttons and stitches like I was told it would be, once we had him sedated and I was to leave my dog in their care, they instead chose to suture 12 tubes into his ear damaging perfectly healthy ear tissue and stitching entirely through his cartilage 24 times. Zero informed care and quite frankly, I receive better care and service advising from my mechanic. I was sent home post-op with no pain killers or meds to help my dogs recovery process and within 5 days of his surgery and 1 evening using the no flap wrap they insisted I put him in even with these gross tubes and sutures in place, he got an infection immediately. I was told there was nothing I could buy from them to help his bleeding sutures heal a bit, clearly they are unaware Otizole exists. I was provided the wrong type of medication for the site of his infection (clavaseptin instead of cefaseptin), and ultimately needed to bring my dog to a vet who actually knows what they're doing for surgical procedures and post-op care. After VVH operated on my dog, I called numerous vets in Vancouver/Burnaby area to talk to them about their hematoma repair process and NONE of them supported the procedure of stitching entirely through my dog's ear nor was it advised to have ever sent me home with zero pain meds or anti-inflammatories, or use a no flap wrap (I was told to buy one and put it on my dog immediately after his surgery) My original review was hidden by VVH likely due to the photos I attached with it which is truly comical considering their management noted surgery procedure was validated. Show the photos and full review if that's the case and stop hiding the work you're so clearly proud of and refuse to reimburse me for despite costing me $1600 in a botched hematoma repair PLUS a second surgery which I paid for at a different vet all together, and additional costs for gauze and a no flap wrap which I was told numerous times to buy and keep on my dog for 30 days. I'm lucky my dog didn't die from their malpractice and overall lack of care in our time of need.

This place has gone completely downhill from years ago. I have been trying to get an appointment…read morefor weeks now. Using their contact form, I have requested appointments numerous times telling them when I'm available, and when they do deem to answer by email a day or two later, I am then asked to phone THEM! But when I do, they don't answer the frigging phone... EVER! I then email to ask them to phone me.... but I get crickets... and in the meantime, my pet has to suffer. Absolutely appalling service from reception staff at this establishment. The entire reception staff need to be sacked - and I will go out of my way to inform the owners as soon as I find out exactly who they are. So sad, as I couldn't recommend this place enough years ago.