Amazing! I will recommend Pacific Luxury Motors to everyone looking to buy a beautiful used…read morevehicle, for the rest of my life. These brothers are truly special...They care so much about the cars they offer and about you the buyer. They treat you with kindness and respect that you will never get at another lot. They take pride in offering vehicles that are in the best possible condition to the point that they will drop everything to resolve even the smallest noise or scuff. You will leave here with a great vehicle and such a good feeling about the whole process. Thank you Joseph and Avi...til we meet again!

Bought a BMW Z3 from these gentlemen in 2022. Great experience, great car, great price. Saw them…read moreworking on a Bimmer in the lot and noticed they were using all good OE parts and german fluids. I would highly recommend giving their cars a look if youre in the market for something cool.

The premier luxury auto dealership in Santa Monica…read more Recommend visiting major motors before you decide on purchasing or leasing a new car. Great inventory selection with cars accompanying factory or factory approved warranty. Team at Major Motors are all very knowledgable. Nick, Harry and Peter are all awesome to work with. Have done a few transactions with them and find it very straight forward and reasonable. Great value if you looking for a luxury car! You won't regret stopping by and checking their inventory.

Hopefully the owner sees this and can actually help me…read more Purchased an EV vehicle from here awhile ago (March 2024). Transaction was smooth but the dealership never provided us the IRS Form 15400 Clean Vehicle Seller Report that we need to finish filing taxes. Ive called, emailed, and visited this place multiple times and they always say "we'll get back to you soon" and then don't hear anything. I didnt realize its that hard for a business to help customers with a single 1-2 page form that literally lists the vehicle details, date sold, and the sale amount. Probably takes 2 minutes of your time. Ill remove this review once somebody can actually help me.

My experience started off rocky. The first salesperson I spoke with on the phone was rude and tried…read moreto upsell the car with add-ons I didn't want, which almost made me walk away entirely. After seeing similar complaints in reviews, I was hesitant to continue. Thankfully, I gave it one more shot and was connected with Mo, and I'm so glad I did. Mo was respectful, honest, funny, and never pushy. He made the entire process comfortable and easy. I also worked with Fred in finance, who was equally kind and straightforward. The dealership is beautiful, the process was smooth, and I drove away with my dream car. While the initial interaction was disappointing, Mo completely turned the experience around. I'd recommend Lexus Santa Monica -- just make sure you work with the right people.

I just had the rudest experience at this dealership, specifically with a salesperson named Asanti…read more He was rude from the beginning of the interaction, walking several steps in front of me instead of with me, giving me almost no information about the car unless I pried it out of him, and generally coming across uninterested and dismissive. The last straw was when he pointed toward the second car I was supposed to look at and told me to go over there and look at it because he had another appointment, and that if I had any questions I could call him. He essentially abandoned the interaction midpoint, so I told him, I'm no longer interested and walked away. I was polite and courteous the entire time, so I don't know if he was having a bad day or if he's simply a bad salesperson, but either way the behavior was unprofessional and rude. When I called the dealership after leaving, to complain, another salesperson tried to run interference before connecting me to a manager. He asked who I was and even stated my name first, which made it clear Asanti had spoken to this other salesperson about the interaction and knew I was calling to complain about him. That added to the overall discomfort with how this situation was handled. To the manager's credit, he was apologetic, although he did try to excuse the bad behavior by saying they were shorthanded, which is no excuse for rudeness. I would avoid this dealership, and if you do decide to use them, certainly avoid Asanti.

We had a fantastic experience purchasing our first Audi from Audi Santa Monica! The sales and…read morefinance team made the process easy, enjoyable, and stress-free. A special thank you to Kyle, who went above and beyond to make sure we felt comfortable in our new little beauty. He took the time to walk me through all of the features, answer every question, and make sure I knew how everything worked before driving off the lot. We couldn't be happier with our new Audi and the outstanding customer service we received. If you're considering an Audi, I highly recommend Audi Santa Monica and their amazing team!

We have been taking our Audi Q5 to Ken Maryan at Santa Monica Audi for many years. Ken always…read moreprovides us with great service at fair prices and, most importantly, keeps our car running safely and smoothly! I highly recommend Santa Monica Audi!

Cristian Carranza put in an exceptional amount of effort to support us with the insurance process…read morefor a repair. Things only started working once he took over our case.

I am thrilled to have just leased my second Subaru Forester Wilderness from Subaru Santa Monica…read more Can I add, it's a BEAST in blue ! Returning for a second lease was an easy decision because of the exceptional experience I've had with this dealership from day one - and my 2023 Forester was my fave car ever. The entire team--both in sales and service--is warm, friendly, professional, and genuinely committed to customer satisfaction. The sales staff, including: Ron the GM, Mario the manager, Paul the finance director and Gabriel, my salesman, made the leasing process comfortable and stress-free, taking the time to answer my questions and remain patient when I conferred with ChatGPT and friends for sales advice and support. The service department has been equally outstanding. They are efficient and meticulously organized and treated me with kindness and respect. It's clear that Subaru values their customers and takes pride in providing excellent service. I love my Forester Wilderness, and I appreciate knowing that I have a dealership I can trust. Subaru Santa Monica has earned my loyalty through their consistent professionalism, integrity, and outstanding customer care. I highly recommend them to anyone looking for a vehicle and a dealership that genuinely puts its customers first.

Toyota Santa Monica I had an outstanding experience working…read morewith AJ Brody and Hector Medina. From the moment I walked in, they made the entire car-buying process easy, comfortable, and stress-free. AJ was professional, honest, and truly listened to what I was looking for. He helped me find the perfect RAV4 XLE Premium, and I couldn't be happier with the vehicle or the deal I received. Hector also went above and beyond to make sure everything came together smoothly and that I felt confident with my purchase. After researching and comparing options, I can honestly say they gave me the best car at the best price. There was no pressure, no games, and no unnecessary stress -- just a great experience with people who genuinely cared about taking care of their customer. I highly recommend AJ Brody and Hector Medina to anyone looking for a Toyota. They represent what a great dealership experience should be. Thank you both for making this such a positive and memorable purchase!

If you're car shopping and dreading the experience, let me save you some stress -- ask for Alex…read more I came in knowing exactly what I wanted and what I was willing to pay. Alex didn't try to work around that. He listened, he advocated for me, and he made it happen. Knowledgeable, patient, and genuinely helpful from start to finish. That combination is rarer than it should be. The finance department surprised me just as much. Friendly, efficient, and clear -- none of the drawn-out back-and-forth I was bracing for. We were in and out in far less time than I expected, which feels like a small miracle at a car dealership. I drove home with the vehicle I wanted and I couldn't be happier. Toyota Santa Monica earned every bit of this review.

Very nice company to deal with. Mike even came to my house on a Sunday to look at the car and paid…read moreme a fair price. Recommended.

I needed to sell my car fast as I was moving to New York. I was in and out within 15 minutes. Easy…read moretransaction, friendly no bs service, and received a reasonable offer for my car. Definitely recommend if you're looking to sell your car and don't want the hassle of listing and selling through Craigslist or Facebook Marketplace.

My experience with Kia Santa Monica was such a huge improvement from my experience the week before…read morewith another Kia dealership that was beyond horrible. The people who worked with me at Kia Santa Monica made sure I was comfortable and taken care of. They were professional, amiable and never forced me to get anything "extra" to jack up the price. Tee, throughout the entire process, was exceptional. He was very thorough, attentive and truly exceptional, which I really appreciated. Very satisfied with my experience. So what happened after.....well I got the car I wanted...yeay me!

I have never experienced customer service this poor from a dealership…read more The process began when I brought my car in on Monday at 8:00 AM. I was told the vehicle would be evaluated within 24 hours and that I would receive an update. Nearly two days passed without any communication, so I reached out myself. At that point, I was told the car might need a new transmission. Given that my vehicle has only 83,000 miles and I have never experienced a transmission failure on any vehicle I have owned, even those with over 150,000 miles, I requested photos and videos showing the issue. Instead of providing documentation, I received repeated calls and texts from someone named Rodney, at least six times, asking whether I was interested in trading in my car. Considering I had just been told I might need a transmission, this felt extremely inappropriate and raised concerns. Today, I called again because I still had not received any updates. I was given the same information as before. When I asked about the photos and videos I had specifically requested, I was asked, "Did you want that?" Yes, I wanted it, which is why I requested it in the first place. No customer should be expected to authorize a major repair based solely on someone's word. In addition, I was never provided with a written estimate or repair quote. Most dealerships and repair facilities provide documentation, photos, videos, diagnostic reports, technician notes, fault codes, fluid inspection results, and pricing so customers can make informed decisions. None of that was provided here. If a dealership is recommending something as significant and expensive as a transmission replacement, these materials should be provided proactively, not only after repeated requests from the customer. I then called and asked to speak with a manager. Instead, Dan took the call and said he could help. After explaining all of my concerns regarding the lack of communication, documentation, and transparency, I became so frustrated that I told him I would simply come pick up my car. Without hesitation, he replied that they would have it washed and ready for pickup. About thirty minutes later, another employee, Tim, called and said the technician would finally be providing photos and videos and that they would be sent to me. This entire experience has been frustrating, unprofessional, and unnecessarily stressful. The lack of communication, failure to provide requested documentation, absence of a repair estimate, failure to provide the diagnostic information supporting the recommendation, and the immediate push to discuss trading in my vehicle have left me with very little confidence in this dealership's service department. Customers deserve transparency, timely communication, and supporting evidence when being asked to consider a repair that could cost thousands of dollars. Unfortunately, that standard was not met throughout this experience. DO NOT TAKE YOUR CAR HERE!!!!!

Efficient, competent, friendly, honest and fair. Did a fine job on repairs to my 2002 Lexus SC 430…read moreand 2000 Infiniti QX4. Highly recommended!

Best Auto shop in town! Consistently the best guys! They always quote ahead of time, explain all…read morerepairs, and charge a very fair price! They always go the extra mile with service and safety for my car and I have referred them to two other gals who had the same wonderful experience!

I had a genuinely great experience working with Mia at W.I. Simonson. She was friendly,…read moreknowledgeable, and on top of everything. Every question I threw her way, and I had plenty, was answered quickly and clearly. I ended up buying a Volvo C40, my first EV, which came with the usual "am I about to ruin my life?" anxiety. But Mia and the team walked me through the entire process, reassured me at every step, and made the trade-in feel surprisingly painless. If you're thinking about getting a new car and don't want to spiral, she's your person. I love my new Volvo. And, in case you were wondering, I named it "C40 Weaver". Get it? Like Sigourney Weaver...ok, yeah I'm an Alien fan...

Customer Service 2/10 - Bought a used Kia Optima here and…read morewas doing great when we got out the lot. The very next day the check engine light turns on and I have to cancel plans and bring it back in for them to fix it. They kept my car for two days and claimed to have changed the O2 sensor. Picked it up and the same day hours later the check engine light was back on. - Very dismissive. They ordered me an uber home as soon as I got there to take the car to be checked for the engine light. I saw it as a way to get rid of me fast and not hear me out. - Keep in mind these mechanics work with some of the best engines in the world. It doesn't make sense they couldn't fix a simple problem. The owners just should've been honest in not wanting to fix it properly. - My fiancé and I decided to not waste our time and take it back. Instead he fixed the problem himself which added about $200 more to the cost of the car. Sale associate demeanor 6/10 - Lilit was very kind and patient. Showed us the car and let us go for a test drive. Only problem is some words weren't kept Finances 3/10 - Tried to lie to us multiple times. Marco claimed in order to receive our loan from Westlake we had to take out a certain amount of loan. They tried to sneakily add $1300 to the car. We caught on and had them remove that charge. They tried to say it wasn't possible and we would lose the loan until we were ready to leave he finally took it off with "the help" of another employee. I realized they ask other employees for help as a way to cover up they were lying about not knowing how to remove extra charges. He's worked there for multiple years and claimed to be an OG. So I'm sure he knew he could remove that charge and that it was possible to still get the loan. - Snuck by us $300 theft protection add on when we said from the beginning we wanted NO add ons. - Would press signing buttons for me on the iPad to hurry me up. Claims it was an accident. - Felt very rushed. Overall very upset with the service we received. Hoping to never have to go there again. Just be careful when signing things. Can't get upset for money hungry people to act money hungry.