Tried to charge me for three months of tanning that I didn't even use and when the payment wouldn't go through ( because I no longer wished to do business with them) they threatened to send these charges to collections, charges I had to call for myself to even find out about because they neglected to notify me that any if this was still going on. Terrible customer service and corrupt business model. read more

I would never Recommend Riviera tanning! On May 22nd I spoke with Stephanie Mansour and Pre-paid for six months of service. She processed the payment twice, I have been waiting for my refund and have yet to receive it. I have called and emailed and asked to speak to someone else but she refuses. This is the worst customer service I've ever dealt with!! read more

I've been trying to get ahold of corporate for a week to get my membership worked out! I went into the location Friday and they couldn't help me. I asked for a manager to call me regarding the situation still nothing.. I use to work for this company and always heard people complain about corporate and never understood until today. Terrible customer service read more

I had a horrible experience with At the Beach Tanning and ended up canceling my membership. I happened to stop in at Riviera Tanning Salon in Edmond and the manager was so nice and understanding! He got me everything I needed and I have been very satisfied since. Staff is always friendly and the salon is clean and beautiful!! read more

I have been with them for several years (2010-2014) and overall, they are a pretty nice place and I have only had one person in this time that was unprofessional. I am giving them only one star because I cancelled my membership due to PCSing at the beginning of February 2014 and they continued to pull money out the beginning of March and now for April. I have called multiple times and sent multiple emails to their corporate office since this they charged me in March and I have not heard a peep from them. The equipment (at the Gore location) is clean and I have no beef with the employees, however, I cannot recommend a business that is now stealing money. read more

The equipment is high quality and clean. All the people I met were really nice and not overly selling you like at the beach. It is a great Oklahoma business and if you tan this is a great place to go. ***However*** I have a major bone to pick their process for canceling the membership AFTER contract is up. -Go into office -Fill out a full application to cancel -Mail it yourself -30 day notice is needed I fulfilled my contract with you. Let me go in peace! read more

I was asked if this was resolved - it was, however, not easily. I got home the night I called, checked my account to see if anything getting returned was pending, only to find another charge and another overdraft charge was pending. When I called a second time, they said, matter of factly, "oh its just your account trying to catch up from the month it missed". I had to call the next day, talk to 2 more people, get a statement from my bank, email it, and they finally returned my money and the overdraft charges. The first person I talked to at corporate was nice, said she was sorry, this shouldn't have happened. They kept getting more rude the more I called. Sorry, I'm inconveniencing you with the $160 you stole. The last girl said "I just want you to know that we normally don't refund this, but since you work at your bank well put it back". Unbelievable. What about everyone else you've done this to? And they act like I'm going to come back "next time". I hope they get shut down - it seems like every time I went in someone was closing an account and losing money or credits read more

TERRIBLE!!!! More than half the I times I try to get a spray tan the equipment is down. When it IS operating the color is uneven. They don't even have a phone number you can call to ASK if the equipment is down. They just refer you to a sketchy "corporate number" that sends you to a voicemail system that apparently goes unanswered. Tried to cancel and I can't do that at the store. I have to mail a form and hope they get it. Then it's 30 DAYS after they claim to get the form before they'll stop hitting my account?? Sleazy at best! This used to be a great place. I've had a membership for years. But I'm canceling and warn others not to mess with these folks. Go to a reputable tanning salon that has management on site to resolve issues. read more

I believe in fair reviews & will only give a 1 star if it is really warranted. This review primarily targets the company as a whole & the quality of their services. I had a membership with the Riviera when they first opened up their location in Norman in 2011. My membership lasted until 2014 when I decided to give up tanning as I was already seeing my skin age at just 24. (I cannot stress enough how much tanning beds affect your skin in the long run) Their many locations across the state made it really easy to get my tans in on a regular basis & between commuting from Norman to OKC/Edmond- there was always a convenient location to stop by. The quality in their services really started to diminish in 2014 when I cancelled my membership. I didn't have a hard time canceling my membership. I repeat: I did NOT have a hard time canceling my membership. Why? I read my contract very thoroughly & made sure to follow the cancellation steps to a T. This is a great life-pro-tip for anyone & everyone; if you're signing a contract for something, read it very thoroughly & keep a copy! I decided to revisit the Riviera a few days before 4th of July weekend to get a nice spray tan since I don't touch UV beds anymore. My past experiences with the VersaSpa had been great, but I cannot believe how terrible my spray tan ended up looking after 24 hours. (I opted for the level 3- clear solution) During the spray tan, I made sure to assume all the correct positions, exfoliated the day before & did everything in my power before & after to make sure my tan would look good. I paid $30 to look like a child slathered fake tan on me. Luckily this uneven & streaky-looking tan only lasted a few days before it started to dissipate & leave splotchy areas everywhere. It's 98 degrees out in July & I'm wearing pants & a long sleeve cardigan to hide this mess until it fully goes away because it's truly embarrassing. I would never recommend anyone to go to any of Riviera's tanning locations due to the lack of caring for their facilities & machines. If you're looking for a spray tan, go to a professional that will air-brush a customized shade on you- it's only $10 more expensive than here & you will get much better results. read more

This place is running unethically! Do not sign up for a membership or give them your credit card information! You will be over charged, and so many road blocks to cancel! And they rarely have employees that can handle any of those situations or keep up the the SPRAY TAN EQUIPMENT! Only reason why I had a membership and it rarely worked properly! read more

Stephanie at the corporate office is very unprofessional and does not know how to handle distressed customers. Went to two different places for a spray tan and machines were broken so I called to see if there was a third location that had a working machine. I also asked if there is any compensation provided if machines are repeatedly out of service. I was told if all machines at all facilities were broken then only then would I be compensated lol. Then she hung up on me. I dont think she needs to be in a customer facing job position. It takes a strong business minded person to be the voice behind the company and she certainly doesn't do this company any justice by getting emotional and hanging up on frustrated customers. Business is business. read more

This place has really gone downhill. I joined back when the Norman store opened and everything was good. Around 2014 or so, ownership changed. The spray tan machines are usually down. There's no number to call and check, so you're stuck driving across town ( and in my case, after finding a sitter since I'm a single-parent) only to find that the machines are down. They've started using an offbrand spray solution in the machines, so they're constantly clogging up and spraying unevenly. They also replaced the barrier cream with another brand, so there's no way to check the ingredients to see if you're allergic or not. I found this out the hard way, after developing hives on my feet after using it. I'd consider going somewhere else unless you have a *really* good deal on your membership. read more

Beware of trying to cancel your membership. This company continued to charge me for 6 months after I cancelled. I opened a BBB complaint and was then refunded my money. HOWEVER, they then began to charge me again a few days later and have not stopped charging me since. I re-opened the BBB complaint and they refuse to respond or refund my money. I haven't lived in Oklahoma for 9 months and still am paying for this membership. Beware, NO ONE returns your call, emails go unanswered. read more

Third time in 18 months they have debited my bank account for the full amount despite having proper "freeze" paperwork filled out. The new "member services" contact at corporate admitted they made a mistake but refuses to help me. BREECH OF CONTRACT ANYONE?!? read more

This place is overpriced from their products to their packages. They have zero informational products to allow customers to clearly understand what they are purchasing and what the requirements are- shady. This is clearly piss poor management from the top down. If it were not for their underpaid teenagers and young people working there, they'd already be out of business. It is clean though which is why they get 1 star. read more

Same complaint as others. I filled out the freeze paperwork. The attendant was such a jerk about it, that I also asked for the paperwork I would need if I decided to cancel. I continued to get debited for the full amount each month. I like the tanning beds and it appears very clean but the billing and service is extremely poor. Therefore unless you can afford to pay full price forever, I would NOT recommend this business until they get their act together. Note: in fairness, when I went in to unfreeze - which I found they never froze - it does appear they have new folks at the counter in the store that seem more in tune with customer service. However, billing did not correct their issue.) read more

The worst tanning place ever. DO NOT go here. The staff does not help out a bit. Also, they will continue to bill your card way after you cancel your membership!! If I could give it zero, I would. read more

I have never been so disgusted with a company in all my life!! I have been a member for about 5 years. I have been trying to cancel my membership since the beginning of March. I have submitted requests on your contact form on your website. I have called and left messages, with no one ever returning my call. I have sent 2 letters, the second one apparently finally being recognized. Keep in mind, this is all while Covid-19 has been going on. I let it go last month when you charged me AGAIN for the monthly charge. But I am livid with the fact that you charged me again this month, and I can't get anyone to help me or call me back!!! I was told that Chrissy would be calling me back, but apparently she is too 'busy' and there's no one else I can talk to. I am appalled at the lack of communication, the lack of customer service, and really ticked off that I can't get this resolved!!!! I have disputed the charge with my bank & will never ever recommend this tanning place!! Your quality of services have continued to go down hill the last couple of years & after being a customer with a membership for all this time, I just want my $43.62 back!!!!! Horrible!!!!!!! read more

If I could take away that one star I would. This place sucks, I had a contract with them for years, and cancelled after never using it being told that I get member priced credits. So I went a few times being able to use those credits and then I tried to get that price on credits after a couple month break and was told I wasn't a member! Really I had a contract for like 3 years then am not considered a member. read more

Everyone I have encountered at the Edmond location has been very helpful. The beds are top notch and the facility is beautiful and very clean. read more

The location on NW Expressway and Rockwell is my least favorite of all the stores. There's tons of trash outside the store & the girls are always on their cell phones acting like its a bother when you check in. My favorite location is 122nd and Rockwell. There still is a problem with trash outside the store but the people are excellent. I love the guy that works there. He learned my name and always asks how my day was and we've become friends. (Never going back to the location on expressway) Tanning wise Riviera has the best tanning beds in Okc. Which for the best I guess you have to pay the price. I can't afford $68 a month for tanning (I'm on a student budge.) BUT there is usually a groupon that's $32 for 3 months or coupons that's on value pack . Com . Also I would suggest getingt your lotion somewhere else unless you can afford over $100 for one bottle. read more

DO NOT SIGN A CONTRACT WITH THIS HORRIBLE COMPANY!!!!! BEWARE!!! I will say that the facilities are nice. However, their corporate management is terrible and the ladies who work there are hateful. I have used Riviera for nearly 3 years just because of the facilities but decided I needed to cut back on on my spending so I needed to stop my membership. Well they told me I could freeze my account instead and just pay $6.00 per month to keep my account and not have to do the resigning fees. They also said that I could put the money I accumulate toward tans or tanning lotions. I think hey thats awesome I will do that! Well, nearly a year later I decide to continue my membership. They however would not let me use the $70 I accrued for tans they made me buy a lotion I did not need instead with it. After they were hateful about it I was like well you know what I will just cancel and go somewhere else. I filled out the paperwork TWICE now, the last time was in May 2014. The second time I put a note on the paper work saying why I was canceling. You know what a lady at the corporate office in Edmond did? She LAUGHED at my note instead of addressing the issue. I was told the last time my account would be charged was June 2014. Low and behold my account gets charged again in July. I call the office. The lady who would not give me her name was nasty and said I had to pay $70 and they would never draft my account ever again. Customer service at its finest (insert sarcasm). Long story short: These people do not know what they are doing on the business side, each person will tell you something different, and they are hateful about it when they do. I am now using a different tanning facility and they are much less expensive than the Riviera and they have the SAME beds.. read more

Service & quality had both really dropped over the past 2 years, the bulbs were out, store closed 3 hours early because one person called in sick, staff were rude and very snobby, so I stopped going. However, I have a wedding to get ready for, so gave them another try. Pleasantly surprised to find they are back to the original level of service, the beds/bulbs have been in great working order, and staff Very friendly. I will recommend them to friends. read more

The beds are always broken and Probably the worst customer service I've ever dealt with. They do not take responsibility for the mistakes they make for example losing paperwork that would freeze or cancel an account. I tried to freeze my account for TWO months and I still got charged. I called to try and get reimbursed and keep my account frozen and they REFUSED to do so. $90 down the drain since I was upper the impression that my account was frozen when it was not. read more

Terrible!! Do not waste your time. The spray tan machines are ALWAYS broken. You cannot call them or get in contact with them unless you visit the store. I was told in October that my membership would cancel automatically after my November draft but they drafted my account again in December! Needless to say I will never use them again! :( read more

I wish there was a way to give them no stars. I am currently trying to cancel my membership and they refuse to call me back after I've left 7 voicemails. They tell you one thing on the phone and do the opposite. My bank account has been charged many times on the wrong dates, wrong amounts and the customer service there sucks. The tanning equipment is not worth the hassle I've had in contacting their corporate office. I will never use their company again. I would rather use at the beach over riviera. read more

When i went to the store to sign up for a membership, the store clerk that i would be paying half of the normal rates since i am a golds gym member. She said my monthly fee would be about 23 dollars for a level 1 & 2 beds. This month they billed me 43 dollars and i called customer service about the issue, i spoke with Cory. He said that the 43 dollars is the discounted price and that there isnt anything he can do to fix it. So i asked him if i could cancel the account since i was being billed the wrong amount and he said no. Then i asked if i could switch the account to just a level 1 bed and he said no. He also said that there would be a $100 cancelation fee if i canceled my account even though i was told the wrong amout. I asked Cory if there was a manager that i could speak to and he said there isnt anyone above him that i can speak to. What kind of business doesn't have managers!? I am very irritated and cannot believe the lack of customer service i got. read more

This place is overpriced from their products to their packages. They have zero informational products to allow customers to clearly understand what they are purchasing and what the requirements are- shady. This is clearly piss poor management from the top down. If it were not for their underpaid teenagers and young people working there, they'd already be out of business. It is clean though which is why they get 1 star. read more

I am highly disappointed with the Riviera Corporate Office and the Edmond location. I have never in my life been treated the way these ladies treated me the last couple weeks. I was simply trying to cancel my membership and EVERY SINGLE PERSON told me something different. I had to talk to 3 different people for it to finally be canceled. Also anyone interested in tanning here should know what you are signing up for. Read in full the membership you sign. I was not told everything when I first signed the membership, and was charged past my 6 months which is my fault. However, the ladies are not helpful when trying to cancel your membership and they will do whatever possible to continue to take your money. I would NOT recommend this tanning salon to anyone. read more

I have been tanning with the Riviera for four years now and although they have great tanning beds, the Versa is almost always broken. I started to use the Sunstyle for spray tans and I loved it. After a year of using the sunstyle (which was free for my membership) I have now been told that I have to pay to spray in the sunstyle! It's ridiculous that I pay monthly to use both tanning beds and spray machines and now they want me to pay extra?? Also they have changed hours which is very inconvenient and also inconvenient that the hours posted are still the old hours. I have tried to tan multiple times but have not been able to due to them being closed. read more

The girls in the salon are great. Trying to speak with someone at corporate is ridiculous! I went in on the 1st and was told both of my payments had gone through that day(Monday) but I checked my account nothing was coming out until Wednesday. Wednesday I had 4 pending transactions from Riviera Tanning and there should've only been 2. 2 of the transactions did come off but the 2 that went through had $10 extra charged on them. I've been calling the company for 2 and a half weeks and still no answer or call back. The girl at the salon said she emailed and another one left a message for the manager to email for me. I was told there isn't even really a corporate office it is really work from home people that do not answer calls. I drive 20 minutes to get to Riviera and there have been plenty of morning I've shown up but no one was there to work, the beds are not working, or the computers are messed up and they can't get ahold of anyone to come out and fix them. I've never received any kind of discount for the inconveniences just them trying to take my money and not answer phone calls. I can see why they have F rating with the BBB. read more

I had a few problems with riviera. Usually they were great but when you go to end your contact with them or freeze your account you must do it over 30 days in advance and go fill out paperwork then hand deliver that paperwork to their corporate office. They don't tell you any of this beforehand. Such a hassle. Also I have had their spray tan machine stop working in the middle of my spray tan on three occasions. read more

They are a great tanning salon. They were able to let me cancel my membership due to my getting pregnant and able to make sure to put the customer's needs first read more

AWFUL!!! This nasty place is run by stupid lazy teenage girls that roll their eyes at people and make rude comments about people after checking them in to their beds. More times than not, the Versa is broken...once it was broken for 3 months but they will not reduce your membership fee so you are just paying for things that are broken. They managers are not at all helpful and they have a new one every other month! The 2 locations that I visited were always dirty (dead bugs and spiders on the floor) and needed their bathrooms cleaned! Gross!! Definitely do not recommend!!!!! read more

I spoke to the owner personally one year ago. He promised that every store was going to be under new management and they were fixing all of the problems. It is actually worse now than it was before. I got a new debit card in the mail from my bank with a chip on it and forgot to inform riviera of this. after shelling out $106 from r late fees and membership fees I was told for the thousandth time that they were out of hairnets so I went to CVS and purchased shower caps myself. They are always out of sticky feet and barrier cream. The versa machine itself is always broken or sprays unevenly. The versa machine itself is disgusting. Lots of dust and hair. When the versa is broken I have to drive to other facilities to use theirs and most of the time those are broken as well. If you have a complaint and call the corporate headquarters it says to leave a message and they will call you back and they never do. They will not let you out of your contract no matter the reason. Do not waste your money on this place! It is obvious that all they care about is taking your money and they care nothing about you or customer service!! read more

Very Disappointed with the policies & customer service of Riviera. After being charged for two years of a service that I was not using, they couldn't refund me because they couldn't find the cancellation letter that I had sent in. They offered me a two month tanning credit instead. I seemed to receive the same run around and lack of customer service/care from all of their staffing. Including Lack of promised returned phone calls & shortness of tone.They even told me that since my cancellation form was sent in under my married name and not my account name that it could have been tossed to the side. Very disappointed. I understand following policies and the importance of documentation, but to offer me a two month package when it is obvious i hadn't been using that service in 2 years is ridiculous. Please read and research online before you join, to my surprise i am not the only one this has happened to. read more

I don't usually write reviews...but here is a warning! DO NOT give Riviera your account or card number! I did not sign up for a membership because I am a travel nurse and am out of state at times. I opted for the more expensive month to month membership. With that said, I followed the rules, by submitting, notifying the spa of cancellation the following month, but because they don't do cancellations in store (you have to mail it), the corporate office lady named MAGGIE, who was rude, told me, "your paper work came in on the 2nd, and we have to have 30 day notice. Supposedly, it got there on the 2nd, but I mailed it on the same day (30th of July). So they are telling me it got there 3 days later when I live in Edmond and there office is in Edmond?? Yeah right. It doesn't take 30 days to cancel a draft!!! So when I tell Maggie, they are losing a customer over the matter, she so flippantly told me, "we'll, that's okay." Seriously? We'll it's ok with me too, Maggie. I'm the customer giving you money and my business, and you basically told me I don't matter. I have sent numerous customers to your salon and went myself because you are close to where I live. Now I will return to At The beach tanning, along with my family and friends. Please give your business to at the beach. Their beds are better, and customer service is way better. They take your cancellation in store and they don't need EXACTLY 30 days. They got my money this month....but they never will again!!!!! read more