If you care about how people are treated, stay far away from Rize Bike. I bought an e-bike from them and what followed was humiliating. * A rude delivery guy dumped the 98lb box in the lobby and mocked my body when I said I have a heart condition and couldn't carry it. * One item was missing, but Rize Bike said: "Not our problem." * When I called, their so-called "manager" gave me two options:     1. Return it and lose 15%, or     2. Take us to court. No apology. No accountability. And now they're pretending they use FedEx/Canada Post when they actually send random vans with unprofessional people. This wasn't just bad service. It was inhumane. Don't support businesses that treat customers like garbage. read more

Rize Bikes - Compare it to a 50" TV -- should a customer carry this alone, or should proper help be provided? - Bikes Near Me - Richmond, British Columbia

Fixie single spd by Rize eBikes Order #U13266 Updated review: 6/20/25: Hub motor failed on the bike, after less than 2 yrs of light use. Rize bike would not help in any way!! DO NOT BUY a Rize bike!!! They will fail and you'll get zero support from the company. Also paint is thin and scratches / chips super easy, the head light failed on this bike as well... Again low miles and less than 2 years old. Zero warranty help, and rude customer service-bro's!! Had to sell bike for parts, pennies on the dollar due to defective motor. My original review on Superhuman Ebike website from 1/8/23: Take a look at the Fixie by Rize eBikes, its a great bike too, but at a lower price and very comparable to Baby Maker 2. My family owns the two brands and they're both excellent light weight single speeds. Date of experience: January 08, 2023 Date of experience: June 20, 2025 read more

HORRIBLE QUALITY ON PARTS AND BATERYS. BATTERYS POSE MAJOR FIRE RISK. DO NOT STORE ANY RIZE BIKES OR SCOOTERS NEAR ANY HOMES OR BUILDINGS. PRONE TO SHORT OUT AND CAUSE SERIOUS HOUSE FIRES. You can't buy or service any used bike without order number. If you don't have that they refuse to sell you the parts you need to service the bike. They are scam artists and wasted my time and money on a un fixable bike that the battery can not be stored safely in any building or house as they can short out due to poorly made hardware that comes loose and gets shorted out between the batterys. After riding and coming back hone to put on charger. Didn't notice until later that almost burnt my house down. Thank God I was able to get it out in the back yard before it caught fire and couldn't be stopped until several hours. DONT BUY ANY NEW USED RIZE BIKES OR SCOOTERS... BUYER BE WARNED read more

I love my RX Pro, I have over 3000km on the bike in 6 months and no problem up to now. It is doing great in mountains trails and I also enjoying it a lot in winter. For the price you cannot get better in Canada. Recently RIZE sent me a free set of break pad to replace a bad batch and they are always there to help, and answer my questions or concern. So great service, great bikes, great price and a great Canadian company. read more

Do not buy .. Here is my review The Rize Fixie I bought is a dud and the customer service is dishonourable. First, I received my bike with a defective LCD display. Rize thought it might be a controller issue, and sent me a controller with a video on how to replace it - but Rize would not cover the labour to have it done by a mechanic. There was the option of a complicated procedure, which included removing a part with a warning that removing it would void the battery's warranty. I decided not to even attempt it, so I was riding with a faulty LCD display where the odometer and speedometer did not work at all. I had to use the Strava app on my phone for this purpose. Considering it was a new, never-ridden bike, I would have expected the repair to be covered. Second, within the first week of riding, the crank arm bolts kept loosening. I had to pull over and tighten them every 15 minutes. A mechanic fixed them with the proper torque and loctite and said it was strange to have to do this repair on a new bike. The biggest problem: after three months of riding (commuting to work on a good smooth road, and I am a light guy), the back wheel rim broke at the weld. I brought it to a bike mechanic, who told me it was an obvious factory manufacturing defect, and that any reputable company would cover such an obvious defect. Otherwise it would cost around 300 dollars to rebuild the wheel. He also told me it was very dangerous to have been riding such a rim and that I could have been seriously injured. Unfortunately, I was not dealing with a reputable company. Upon emailing Rize with photo documentation,and calling them, they did not respond for 9 days. After this long wait, I received an email saying they would send a rim but would not cover the cost to rebuild the wheel. A rim costs $50-100, but the rebuilding costs around $300. This is totally unacceptable. On top of this the battery does not last anywhere near their stated mileage, unless maybe on their lowest setting. I was getting around 35 km while mostly on the fourth setting. Rize customer service obviously lacks any integrity. And this is the product I most regret buying in my entire life. Literally. read more

RIZE BIKES Beware and Do Not Buy, with all the bike choices out there you can skip this company. -I bought 2 bikes. About US $3800.00 -I saved Rize shipping costs and picked them at the warehouse. -1 of the batteries would not charge on the bike with the larger battery, so it quickly died. -It took the company 6 days to get me a new battery. -The new battery in the bike did not last long and the bike began to not work well. -After 1 wk the bike died and would not turn on. -Rize would not refund me, fix the bike or offer any other solutions. -I emailed & called spending so much time to try and have them fix this issue but they kept making empty promises. -My next option, which is painful, will be take them to court & waste more of my time writing bad reviews until I am refunded. This has been 1 month since I purchased the bike and it just sits in my garage not working. The bikes were Christmas gifts for my sons to ride together....... that has not worked out. dave read more

The bike, rx pro is great, when it's rideable. It came unrideable due to loose crank parts that needed a special tool. And stripped handlebar screw had to have the threads chased. Once I received the tool after a month or so they included a phone holder and horn as a gift. The phone holder promptly broke as I was leaving the driveway and cracked my screen, adding 600$ to the bill on an already overpriced tank of a bike. Now fast forward 160km worth of riding and the rear cassette is loose. I took it to a local repair shop and they confirmed it was the freehub but rize warranty wants to send me a tool to tighten the cassette, which is fully tight. This was after waiting 2 weeks for a reply and having a mail sent that my ticket is closed and then calling to ask WTF. When I call them apparently the warranty guys aren't allowed to have a phone call. So the messages never properly get through. They didn't confirm my mailing address either, after I sent an email telling them I moved. The bike itself tends to pull into corners due to the fat tires. I unfortunately wouldn't buy from them again even though the bike does have lots of power when it's working properly. If you run out of battery have your phone on you cause it's practically unrideable without power. Currently looking for a bike for my mate but it will definitely not be a rize. Maybe a Fabulous bikes? Now they send a message a week after saying they sent the rim asking if it's ok to send a freehub instead. Save yourself the headache and go elsewhere read more

ordered in may And Fingers crossed for November delivery. They sent ebike to other customers who ordered months after me while I wait empty handed. Customer service is subpar this far. read more