I spoke with Omar about a year ago and had them service my unit. At the time I was selling my home…read moreand downsizing so cost was a huge factor for me. Their prices were very reasonable and the service was prompt and professional. The sales process felt a little drawn out, and I was not interested in spending more than necessary. Over all I would definitely recommend them.

The team did a great job. there was quite a a bit of upselling that went with the process but no…read morepushIness after I declined. He fixed the part that was broken, let me know the health of my system with all the metrics they use to test, and treated me well overall. I cannot verify if a different group would have been more affordable or not, but I didn't feel cheated either. I rate my experience from good to great.

I called Evergreen a couple of months ago because of a corroded, leaky pipe in the basement. Peter…read morecame by, gave me an estimate that seemed reasonable, and did the work quickly and efficiently. This was no small feat given the weird crawl spaces in my basement, that he had to crawl into in order to replace some pipes. Somehow he was amazingly cheerful about this! Of course, given my 1890 house, fixing that pipe uncovered a clog further along in the pipes that was stopping up my sink. So today James and Mason came out, cleaned it all out, showed me what the pipes look like on their very cool camera device,and now everything works like a charm. I thought the prices were very reasonable, and the estimates accurately reflected the final cost. All along, everyone I dealt with was great, from Marcus on the phone setting up the appointments, to Peter/James/Mason doing the work at the house. They were friendly, professional, explained everything, left everything neat and took care of the small details, and were very nice to and amused by my dog, who was doing his best to "help" their efforts. Haha, "help." Overall, this is now my only go-to place for plumbing/drainage problems - which are likely to be a recurring thing given the age of my house. I forget which other maintenance person recommended them, but I'm glad they did. I've had leaking pipes in the past where the leak was so bad that the water had to be shut entirely off, and the companies I dealt with then could never tell me anything more than "well, we're really busy, we MIGHT be able to get out there next week" etc. It was always nerve-wracking, calling different places to see which ones could come out first. I can't imagine that being an issue with Evergreen, given how prompt they've always been.

Beware and get all pricing prior to scheduling or having work done. I was charged $382 for labor on…read morea 40 minute job for an $18 part. What's worse, is the service tech didn't understand how they did the pricing because "it is all one cost". Had I known I was paying almost $600/hr for service, I would never had agreed to it. I only found out the pricing AFTER it was installed when we asked if it was covered under our warranty, and he talked to a manager. The service tech was excellent, but the transparency of pricing was not. UPDATE: the service manager credited me $182

I reached out on Saturday and got a quick response from Jessica saying they could come that day but…read moremy weekend was already busy. Jessica let me know that was no problem, they could send someone out Monday morning. She wasn't sure what time, possibly between 10 and 11 but they would call me before arriving. I missed the call from Nicole while in the shower, but she followed up by a text to make sure I knew Jonathan would be here within 35 minutes. I love this attention to customer service. Jonathan showed up as scheduled and took a look at my water heater and assessed what my issue was which was low water pressure at the kitchen faucet and he informed me that I did not need a new water heater, which was a big relief. Jonathan is the one that helped me with my hose bib and just as last time he was very friendly and knowledgeable. He identified the issue as likely some buildup in the line at the kitchen faucet. He was able to back-flush the line and found a small chunk of rust from my lovely steel pipes. It had gotten stuck and caused sediment buildup. Water pressure restored, no water heater replacement needed (phew) and I am back in business! I love their cost structure because it's not by the hour. It's by the job and what they do, etc. and I find that to be extremely reasonable. Their combined affordability, personable employees and exceptional customer service, is why I keep coming back to them. I highly recommend them! Thanks Jessica, Nicole and Jonathan!

Dear Jeremiah W…read more Please explain why the costs for "drive time" and "warranty" were not disclosed before the service was booked, yet were added to the final bill. Mr. Rooter advertises flat-rate pricing rather than hourly charges; if that is truly the case and prices are not determined arbitrarily, why are your flat-rate prices not available anywhere online? Additionally, your technician serviced an elderly woman's home and charged an excessive amount for the work performed. This is deeply concerning. Shame on your business for engaging in such practices.

We had a main line plumbing issue and weren't able to use our bathrooms. We needed service ASAP…read more Called another company and they said the earliest they could help was a week out. Roto-Rooter employees came early the next morning and fixed our problem quickly, and they did a thorough job. We saved $75 too by donating cans to their food drive.

I'm writing this review to warn others about the high pricing practice experienced…read more While the work performed was technically satisfactory, I was unhappy with the exorbitant amount charged. Had I not had a time constraint, I would have gone with another company. If you are considering Roto-Rooter, I strongly urge you to get multiple quotes first.

Jason was great. Did quality work in the timeframe he had indicated originally…read more . He listened to what I wanted and needed and gave me exactly what we talked I would highly recommend Swell Plumbing!

We experienced issues with the water pressure and drainage in our bathroom and reached out to…read moreseveral local plumbing companies, including Swell Plumbing. They diagnosed that the galvanized pipes were corroding and needed a complete replacement. Jason from Swell Plumbing provided the most thorough, helpful, and cost-effective estimate. He effectively addressed multiple issues, including the discovery of significant water damage from a slow leak. I highly recommend Swell Plumbing for anyone looking for a customer-oriented professional who delivers quality work. Plus, they are just great people to work with!

I needed backflow testing completed per the city. I called Oregon Cascade Plumbing and Heating,…read morethey were out the next day. The gentleman showed up on time, was very professional, the price was reasonable and he knew his stuff. I've never had such a great experience with a plumbing company, I felt like I was being taken care of like I was a family member.

Had a water main break & water shut off by city. They were here in 45 minutes, dug about 1 1/2 ft…read moreto find the leak, then dug out all around the break in the water main to repair it. Work was finished in 2 hours, only $10 for part, and very reasonable hourly rate. Will definitely call them again if we have any other plumbing issues arise.

They were very effective in diagnosing the problem. We have not had them fix our problem yet,…read morewaiting for insurance company. Really nice fellow!

Budget Rooter has taken care of issues with a shower faucet and a drainage pipe. Both services…read morewere done well.