Super helpful staff. If you're serious about getting into running or simply improving your experience I would recommend doing the on site test that they offer in-store. Super fast and easy. Got my feet properly measured, running analysis / diagnosis which is conducted through a treadmill run, and custom insoles made on-site. After test/measurements are conducted multiple shoe recommendations for your specific needs are had. read more

Service was friendly and for the most part knowledgeable. "For the most part" meaning it depends on the clerk who's helping you. Being that it's a running store, would love it if EVERY employee was knowledgeable in running (past or current experience). One clerk we spoke to, although nice, you could definitely tell she was just reciting a script. Thankfully another gentleman helped us with all of our concerns and questions. The selection of shoes, clothing and accessories was adequate; not too overwhelming. The cost is pretty comparable to most running stores. You're able to get fitted for shoes and custom insoles. They also have a 3 level membership program to save money on retail items which is nice. read more

Will absolutely go back to this store for all of my running needs! Mark was super helpful and very knowledgeable!

It was wonderful to work with Malik. His customer service is outstanding. I came in to buy one shirt and we worked together to find three additional shirts that are fabulous. Thank You! read more

I'm super picky when it comes to shoes. Malik recommend a test to show which brands fit me well. We ended up going with Oncloud shoes. Malik took his time to show me several shoe options and was professional plus patient for me to make my decision. Highly recommend this shoe store and Malik as a sales associate! read more

Road Runner Sports - Oncloud ft my pup - Shoe Stores Near Me - Atlanta, Georgia

I shopped here a few years ago and had a wonderful experience. I recently ran in to grab a specific pair of Nike socks but unfortunately they didn't have. I decided to grab a few other items items and the staff was just so welcoming and friendly from the moment I entered. It's refreshing in these days of service burnout. I highly recommend you stop by during your next sneaker shopping outing! read more

Ok so, now that things have been fixed. I'll give a 3. Staff immediately reached out to me to get things handled. And.... I actually went back to the store because the shoes I got just weren't feeling right at all. So Jonathan showed me the Mizunos. Wow. Game changer. Felt sooooo much better. These shoes weren't mentioned to me when I first came in. Quite pleased after I tried them on. The prior shoes I had were great but my back heel kept shifting, so had to change that ASAP. If you want to be charged more than once -- go here to shop. I only got a pair of shoes + soles. Nothing complicated. Yet the cashier charged my CC twice?!????? My CC company now tells me it'll take 6 to 8 weeks to rectify. Ridiculous. Normally if I had a long list of items + busy times at the store ... ok. They moved too fast. But no one was in the store when I came in and I got 2 items. Road Runners, I get you guys want folks to buy from you, but charging people more than once? Yeah right read more

Mixed feelings about this place. Renaldo I think his name is great and has great customer service. The other lady with the high top was more telling me what do and what I need instead of listening to what I wanted and liked. She was too serious. Then she kept telling me about all these dicounts she was going to give me that day but it was just discounts on coupons for later. Smh! They seem very pushy here and that doesn't sit well with me. I feel it would better for them to make their educated shoe recommendations and then let the customer roll with what they want. Otherwise returns and unsatisfied customers happen. read more

Malik was a huge help! Thank you for guiding my purchase! Great store & helpful employees!

Rod was so helpful in selecting the right sneakers. He was extremely knowledgeable about the merchandise. He was also extremely personable. This is the best place for sneakers, best selection! read more

Jarrod is the man. I run quite frequently, and here's some advice if you're in or considering the VIP program; the more pairs of shoes you buy, the cheaper they get! As someone who runs quite frequently and burns through shoes like nobody's business, this is a great policy. The best experiences I've had are when I know what I want, but even when I don't, just trying to articulate my running needs to the staff helps them explain to me what I need in more technical terms. I know this isn't the case for everybody, but I haven't had a bad experience here, especially with Jarrod. Their clothing line, Korsa, is great as well, albeit a little pricey. But welcome to running I guess. read more

I like to support local businesses. This is a cute running store, with a good assortment of shoes and socks, especially for road running. They do not carry some of the smaller brands for trails, so you're not gonna find Xtalons here. They do have the big brand names like Nike, Brooks and Saucony. They use a membership model, which saves you money, which is great if you buy a lot of stuff, but if you don't then their prices are particularly poor. This is a fairly expensive store, so you expect the service to be good. There is one younger lady, I Burnet who is particularly unhelpful. I went in looking for shoes for my daughter and ask her explicitly for athleisure kinda of shoes and had to explain what I was looking for, " Athletic shoes that are good for hanging out casually." She told me, "we don't have that." So I looked around and found the shoes that look nice, and then order them online. If there's no service, then I will just buy them online. If they provide me with the service, then I'm happy to buy from their store. Two months later we are back in. I found some shoes I was thinking of buying Some new road shoes, but my wife was also looking for shoes. I had good luck with the gentleman who was helping me, but that same lady was not helping my wife. My wife got frustrated and wanted to leave, so I told who I assume was the assistant store manager, who then helped us and was great. Dear management , We pointed out the woman who doesn't care about the customers coming to your store, hopefully you were able to provide some sort of corrective action. She's terrible for your relationships with the local community, which she desperately need to compete against online. Service is what separates the small local stores from the Internet. We hope you can get her attitude adjusted, or you need to find a new sales lady. To be fair the manager who did help my wife was super nice and helpful. read more

Mark J is the man if you like good service Here is picture of Mark so you can't miss him. Happily bought three shoes in two days. read more

Lakeisha was super helpful and really nice throughout the entire experience! Her knowledge and expertise helped me find the perfect fit to begin my running journey without pain! read more

New RRS VIP MEMBER as of today! Woohoo! I've heard of RRS, but never shopped here until I was introduced by a friend. I told myself, "why not give it a try and go all out?" Well that's exactly what I did. I'm a runner so I had a thorough gait analysis performed and insoles fitting (since I've never had it done ever in my life).The associate, Victoria, who assisted my friend and I was awesome! She brought endless boxes of shoes for us to try and made recommendations as well. It was an experience and I'll definitely be back to shop here more often. Overall, great staff and they make it fun and easy to get a pair of shoes that fits you right! read more

Terrible customer service! I drove 30 minutes to get to this location to specifically purchase a pair of running shoes for an upcoming marathon, after browsing the shoes for a few minutes a female associate finally greeted me. I explained to her that I was looking for a great running shoe and that I had purchased a pair of Brooks before but felt a discomfort in my chins from the shoes, in the middle of the conversation the associate walks away from me, disappears to the back of the store while I'm left standing there for a good 5 minutes, I finally see the associate come out with a white folding table to set up for an upcoming event but never did she or any other associate in the store acknowledge me. I casually walked out and will choose to purchase a pair of shoes elsewhere. Thank you, Road Runner Sports for a TERRIBLE customer experience!!! read more

I went there on a Sunday just to get a pair of shoes, your rep Kristen took care of me in the most professional way. She was not only very polite she was fantastically knowledgable, patient and a GREAT salesperson. I ended up buying the shoes, jogging pants insoles a water bottle and a shirt, and I went only for a pair of shoes, but when you find someone with Kristen attitude and her gift for sales you cannot help it. She is totally an asset for your company. Great customer service. read more

One of the worse customer experiences ever from an athletic apparel store period. Went to this location to use a Active Advantage promotion and the staff and manager had no idea how to put in the code. Waited 25 minutes for them to come back to tell me they had no idea what to do. The staff and management seemed a little too incompetent to completely do their job. read more

Great experience! The store felt very safe and clean. We worked with Jackson, who was so professional, helpful, and made the experience so smooth and easy. We're walking away now in our new shoes and the custom insoles feel amazing! read more

The shopping experience in the store was great. Very personalized, didn't feel rushed. However, there were a few things that were misleading. Overnight shipping is actually 2 business days. It's been two days and I am still waiting on a tracking number. When I called the store the rep gave me an incorrect customer service number. The customer service couldn't provide a tracking number and sounded as if she didn't care, but was more helpful than the girl that answered the phone in the store. I wouldn't have spent $300 on shoes just to get false information. I swear customer service doesn't even exist anymore after the sale/transaction. read more

Awesome selection of shoes, great customer service. All of the employees will try their best to find the shoe that meets your needs. If you're planning on getting more than one shoe, join the VIP program. It's worth it and will save you money in the long run. read more

Unfortunately you come here with the expectation that you wont get helped. Everyone has a bad attitude here and are super young, including the Manager, and theyre all in the back the entire time. I ask someone to help look for shorts, and they leisurely walk out after a few minutes, telling me 'Everythings out', ie 'You go find it yourself'. Itd be laughable if this was Dicks, but a small company like this needs to keep its customers. Again, its a shame. read more

I went to buy new running shoes and Roel helped me out. He was fantastic and super helpful. I got custom insoles made and they have been a game changer! He also told me about the VIP club which has some great benefits! read more

Trevor was great. He multitasked very well with the multiple shoes I tried. I have ordered online, but was even better in store because I got my insoles custom molded to my feet! That was awesome! Thank you Trevor, I will be back! read more

I went to this location to purchase my Boston Addidas and another pair of custom insoles. I not only was greeted with the most generous welcome from the staff they didn't have my size at this location and it was no longer available online. The employee went out her way to call another store and had it delivered for me the next day. I was happy with the customer service that I will only shop here..... read more

Went into the Roswell Road Road Runner store to look for new (2021) running shoes for my wife and I. Sales associate Johnathan M greeted us as soon as we walked in the door. He was very patient and helpful while we each tried on multiple pairs of shoes until we found the right ones. He also reminded us that we had a $40 credit in our VIP account when we went to check out. We'll definitely be back! read more

Road Runner Sports consistently has the best and most thorough staff to help you make sure you get the most optimal shoes for your sport. I've been to various ones in other states, and I can always rely on them to help me find the right shoes. They also are very knowledgeable and so helpful with guidance/advice, regardless if you're there to buy or just browse. At this particular location, Jarrod is extremely knowledgeable on finding the right fit for running, as well as other sports, such as tennis. They're not pushy at all and very genuine. Hats off to their corporate training for having such amazing staff! read more

Drew showed great customer service! The insoles she made for me cured my planters fasciitis and the workout clothes I bought are adorable! So glad she encouraged me to get them. That girl deserves a raise!!! read more

Drove out to this store. When I walked in I knew what I wanted (Hoka slides). I noticed they were very busy but no worries I know what I wanted. While picking out my selection I overheard one of the customers ask a employee is there anyone that can help....her response was "we're super busy". Yeah, that was horrible...But that didn't have anything to do with me. Or so I thought. I choose my selection and proceed to the register. The guy at register ask me if I had shopped there before I said yes. He asked for cell number...I reluctantly gave it up...he nothing comes up. I was happy with that...he asked for some more info 'to build a profile'. I wasn't interested. He says 'we need a profile to sale the shoes'. Thinking maybe because I was using debit it was mandatory at store or something. So I say I'll pay cash...he says still need profile. Long story short I really wanted those slides...I my home on the Westside and drove over specifically to purchase, but because I wouldn't give personal information on who I am he would not sale. Left empty handed read more

Had a great experience buying running shoes at Road Runner. I don't recall the names of the people I worked with but overall very pleased with all of them. I worked retail for a long time and to see so many smiling faces and enthusiasm was very encouraging from the beginning. First, I will say prices are a little high but you are paying for experts to help you. I went for the custom insoles (highly recommend going thru this...you get a run study and fitted/molded insole) and brooks shoes after trying on several types. Also, I'm on the fence about VIP... if you aren't planning to spend more than 200$ I don't recommend it. For me, it was a good deal and was happy with it. read more

Customer service can completely change your mind sometimes. Case in point, I visited Road Runner Sports, both to get new cross trainers and to cancel my VIP membership...and then I met Allie, who was ridiculously helpful. My latest shoe dilemma was I was getting holes just above my big toe, because apparently I have big toes of steal...no...I was just placed in a wrong shoe size from a competitor. I had done their fitting process before, getting on the treadmill and getting my feet measured, but they wanted to double check again just to make sure of what was going on. Glad they did! While I waited for shoe selections to be brought out, they have you use a mini foam roller for your foot soles, so you can really get your feet relaxed for the shoes you're about to try, and man did I try shoes...pair, after pair after pair. I never once felt rushed, pressured and staff were just interested in getting me in a correct shoe than making a purchase. They had me fitted for their orthotic inserts as well, because I had my own personal ones, but again, no pressure to buy (their custom orthotics that they mold to your feet in house are rated for about 3000 miles though, and cost $70, FYI) At the end of the day, I walked away with last year's model shoe (because it felt better than the newest), with a store discount, and a VIP discount. One of my most pleasant shoe hunting experiences i've had to date! read more

Once again RRS delivers outstanding service We held our club Christmas party at RRS and the staff was AWESOME As our members were enjoying themselves the staff was attentive when anyone took a break to do some shopping Thank you guys for taking care of us and we will continue to make RRS our to to spot Edward read more

2 stars for helping me find a good running shoe, which was my goal. Sales associate led me through the process of observing how I walk (foot placement, stability of ankle) to find the best shoe for me. That was helpful. He proceeded to make some shoe inserts that were "custom fit" - no mention of additional $80 cost - just presented them to me as a "here-you-go" kind of thing. Same with entering my name and email address in computer. No pushing, just "enter-your-email-here". Over to choose the shoes, along with my "custom" insoles. They brought me 3 pairs best suited for me so I could compare. Found shoes I liked. Brought over to register to pay, and advised of the VIP program, and that I should join because I "wouldn't like" the price of the shoes without it. Total without VIP discount = $234!! $119 for shoes, $80 for the inserts, tax, $20 for the VIP membership. I'm like, uh, all I wanted was shoes. So I paid for the shoes and left. This is just a "let the buyer beware" info - they do a good job of trying to push you through the process so you'll accept the inserts, give up your email address and pay for a VIP membership. They're not rude about it - they are very subtle and smooth about it. But I hated it. I'm glad I got my shoes, but I will never go in there again. I would have had a better experience if I had been asked whether I wanted a custom evaluation (along with $80 shoe insert) - OR- just to try on shoes. If you want to browse and get an idea of what's available, this is NOT the place to go. read more

Was pretty discouraged when I went in to find a new pair of running shoes. I didn't want to do the ShoeDog treadmill experience because I've been a runner for years and know what works best for me. I asked to try on two pairs and was given the impression I was inconveniencing the associate in the shop. He was clearly trying to get to the other customer there who did want to do the treadmill diagnostic. I tried on each pair and needed different sizes, but he seemed exasperated and warned me that one of the pairs was minimalist and I shouldn't get them. Those are the type which work best for me and I wanted another size, but he disappeared so we left. Summary: If I know what works, just get the shoes I ask for -- Don't act like I'm wasting everyone's time by not using the diagnostic tool and/or basically say you don't want to sell me the type of shoe I want. read more

I visited the store today and was helped by Gerrod "Rod" and he was so knowledgeable. He was able to tell me how my running style affects my body and was spot on. He gave me 3 options and when I tell you it was a hard choice. I could immediately tell the difference in my stride and posture. Let's see how great these work over the next few months. read more

This is now my go to running shop. I have cycled through 3 or 4 different shops over the past few years, and each has served their purpose. RRS, serves it purpose well. Staff: Very friendly, helpful, and willing to work with you to find what you need Selection: If you need it, they have it. They don't always carry every color, but they can order it for you in a matter of days Price: This is a real point of differentiation. Road Runner is less expensive then many of the other shops I have been too. I have been part of a running group out of this shop for a while now, and could not be happier. This really is a great store. read more

Okay, I'll admit I wasn't thrilled when Road Runner opened a store in Georgia, because that meant I now had to pay tax on my orders. But this may turn out to be a good thing after all. For instance, the shoes I recently purchased online are a half size too big. I went up there during their opening weekend and was greeting by a friendly but not hovering staff. The young man gladly exchanged my shoes and offered to look for another pair of my endangered model. While I was there, I perused the store to see what else they had to offer. They had a lot of accessories such as fuel, socks, hydration, compression, and of course shoes. Most of the clothing itself was Road Runner brand, with a small offering of mainstream brands such as Nike and Adidas. While I haven't bought the RRS brand for sometime because it never impressed me, it does appear that they have improved their products in both quality and selection. Since I don't like in the neighborhood, I won't come here to do general shopping. But it is nice to know that I can return orders without paying shipping anymore. read more

I dropped into Road Runner Sports with a friend. She was picking up a packet for a 5K she was running. Maybe one day I'll do one of those. *chuckles* They had a large store with lots of sports items. They had a good selection of running shoes. I saw some really cute colorful neon shoes. The parking was ok. They are in a busy plaza. The pricing varies, but the had some reasonably priced items. That particular day, they were providing bottled water to customers. That was nice. I'd visit again when I have more time to shop and speak with staff. They were pretty crowded with runners picking up 5k materials. read more

Road Runner Sports - Shoe Stores Near Me - Atlanta, Georgia

Drew was incredibly helpful and efficient!! Found the perfect shoes and the perfect fit. Super friendly and caring. She gave me some great ideas for things to check out as I am new to the area read more

I normally steer clear of this store when in the market for a new pair of running shoes or accessories. I am a browser and prefer to just take my time and look around when shopping. Heck sometimes I don't have an objective when I walk into a store. This is a store where I have always felt "pounced" upon. Well, fast forward to last week and I wanted a new pair of Nike running shoes. And... The Nike Store wasn't open for an hour. So I figured I could handle the pouncing and the stalking, as I gave finding a pair of new running shoes a whirl. I immediately met Jacqui when I walked in. She greeted me politely, without demanding to know why I was in the store. Pointed me to some coffee (Clearly she knew she was in for a treat dealing with a Woman with prior bad experiences when walking into the store.. A morning cup of joe was a great greeting.) I found what I wanted. Jacqui was super helpful, and nice and I WILL be back. Final review... Don't let the immediate pouncing scare you. If you get help from someone like Jacqui, you'll be glad you stopped in! read more