Tasha was so helpful! I felt like I was in great hands as soon as I walked in the door. I can't wait to take my new shoes out for a spin. Thank you! read more

had one of the worst customer service experiences at this store. As a paying customer (though that shouldn't even matter), I was shocked by how passive-aggressive the employee (unfortunately, I didn't catch her name) was throughout our interaction. I mentioned that the shoes felt tight, even after loosening them, and I had to force my foot in. Despite this, she didn't seem to care and insisted I continue trying them on. While I was testing the shoes, she was absent most of the time, stocking shelves and attending to other customers. I wouldn't have minded this if I hadn't been left standing around waiting for assistance. I would have appreciated more guidance and options, but that wasn't offered. To top it off, when I asked for a bag, she claimed they didn't have any. However, reusable bags were clearly visible right in front of me. I understand that customer service jobs can be challenging, but being rude to customers is unacceptable. If you happen to read this review, I hope you'll treat the next customer with more respect. As for me, I won't be returning to this store. read more

DAVID!!! Thank you so much for helping us out! David was so helpful and really knew his shit. He help me and my friend out for probably 45 minutes and me and my friends know how to have a fun time, and he fit in with his vibes so quickly. We were having a super fun time! We ended up only getting socks, but we figured out which shoes are perfect for us, all thanks to him!!! This was my first time in road runner and it was so cool with the feet scan and they even have treadmills to test out the shoes! Everybody was so nice! Definitely coming back if i have any other issues. read more

Returned to this store after a few years and was happy to experience the same outstanding service that I remember the first time. Bridgette the store manager was incredibly helpful in analyzing my stride and providing me with a variety of options to choose from. Great location with easy parking. read more

Road Runner Sports - New shoes - Sports Wear Near Me - Berkeley, California

Knocked off stars due to VIP Family Rewards signup.. -Black Friday deal in store: spend a certain amount and you get $20 off with VIP Family Rewards membership. -I signed up for VIP membership in store at $19.99 -I went on the website later and saw the the first year is actually supposed to be free and you get 20% off your first purchase.. so I would probably have saved more doing it online because of how much I bought -I called customer service and they said they can't refund the $19.99 If you want to sign up for VIP Family Rewards, I highly suggest doing it online first or maybe mentioning it to the staff before purchasing it in store. Now for the in-store experience: -Service was great! -They measure everything about your feet using this special program -They are able to find shoes that work with your feet measurements and needs -They make custom insoles in house and save a record of it so you can reorder I will be back! I just dislike that I paid $19.99 more than I had to, but I know better now! read more

First off, great team at this location. Very clean establishment and everyone was playing an equal role into helping customers and check out process. Shoutout to Mahari, who was able to go into detail about the quality of clothing and any issues I had with my account. Great customer service , and as always. Go with Korza. read more

Working from home during this pandemic has definitely pushed me to get my running shoes out to get the blood flow going. I've been using the same running shoes since 2017 that has lasted me 2 half marathons so I figured it's about time for a new pair of shoes. Upon arrival there is a sign outside the door since they were at capacity and you had to sign in and wait for an employee to let you in. I didn't want too long, probably about 5-10 minutes. I was greeted by an extremely friendly and energetic employee named Robby. I just said I wanted to be evaluated for new running shoes and he knew exactly what I wanted to do and was very knowledgable. First they have you go on a treadmill with socks on and they evaluate your feet and ankles, it's recorded on an iPad to later show you on tv. Then you step onto a scanner so they evaluate your shoe size, arches, how wide your feet are, etc. I always thought I was on the wider side but I guess I'm not! Then they give you the option for insoles which shape into your feet on another machine that heats it up. Robby made great recommendations and asked good questions about injuries and your preferences. After the evaluation, he came out with about 5 different brands and kinds of shoes that best matched my feet. I never felt rushed but it does take some time to find the right fit. They don't have the prices of the shoe while you're trying them on I guess which is a good things so you aren't too focused on the price. I was previously an Aesic and Nike user but I was recommended Brooks, New Balance (more right fit), Mizuno, and Hoka. I think after about an hour is trying all of them on and walking around in the store I finally chose the Brooks Adrenaline GTS 21 which is what many people in the store recommended. A tip another customer gave me was to look on their online site to check for shoes on clearance or the year before's version. I walked away with new shoes, insoles, and a VIP membership which pays for itself. I have 90 days to test it all out including insoles and shoes if I'd like to return or trade it in. Let's see how this all goes and would def recommend coming back here for those that want to take care of their running health! read more

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I've been trying to find a new pair of running shoes as I train for my first half marathon. David was so attentive, knowledgeable and patient with me through this process. I'd been to several shoes stores before this and it was the first time I'd received such a comprehensive assessment that not only focused on what the machine said but also all of my requests and my running form. David thank you so much for being so awesome and I cannot recommend his help enough! read more

I highly recommend this place to everyone! The staff were great and knowledgeable of how to go about finding the right shoe to support my foot and its pressure points gathered from the machine that's used before picking out a shoe. For someone that's on their feet all day, this is the place to go and find the RIGHT SHOE! read more

Honestly was oblivious to what this store is. I thought I would be in and out in less than 20 minutes. When I walked onto the sales floor to see the specialized shoe section, I was a little overwhelmed. I ran into Izzy who walked me through everything from custom shoe inserts to a variety of different shoes. She was super helpful, knowledgeable, and kind. Izzy was able to help myself and my fiancee find the perfect match of shoes for our specific foot needs. She was even super sweet to our daughter. This store has great customer service. Everytime someone walks in the door the associates say welcome in without fail. We spent two hours with Izzy and she was amazing! Parking lot is kinda small. Many retail store on the lot. I would highly recommend this place based on level of service. read more

So if you've been following my reviews you know I had a major health issue last year and it's been a bit of a struggle to come back from it and physically get to where I was before. Well, Road Runner Sports has definitely helped me on my path. I've worn Addiction or Ariel Brooks for about 15 years, but found the Addiction 15 to have a manufacturing defect which caused bruising and pain in the right shoe. I knew I wanted to start walking a lot again, so I came in to have my tootsies scanned so I could get an idea of what other types of shoes would work for me. The service was fantastic and incredibly helpful. They taped me walking on the treadmill, then scanned me, and told me that I had incredibly high arches (neat, I didn't know) and that my real foot size was 8 wide. Since I'd been wearing 8.5 regular that was pretty interesting. They then heated up the orthotics, and I stood on them like I was skiing to have them get a good fit with my foot. From there I tried on about 4-5 different types of shoes with the orthotics inside - New Balance, Asics and Brooks and it came as no surprise to me that I liked the Brooks Adrenaline the best. But for the first time I went with a 8 wide, instead of my usual size. I also joined the membership (at no real cost to me since the discount covers the fee) to take advantage of the 90 day return policy and later brought in my husband to run the footie scanning gamut and additionally take advantage of the $30 credit from my purchase. With our second purchase of his shoes (also Brooks) and orthotics we were bumped up to the VIP membership at no cost. While my husband hasn't been walking as much as I have, of my 5-10 miles a day he does about 4-5 with me. And wearing these new shoes is like walking on a cloud. I had no idea that having orthotics and a wide shoes would make such a difference, but they really really do. And they've been especially helpful now that we walk everywhere after getting rid of our vehicle. So a big thank you to Road Runner Sports, who helped get me back out on the road again. Much appreciated and we'll definitely be back! read more

My daughter has been having pain while she was running. I took her in to the store and Tasha assessed what was going on with her, and made great recommendations for a different brand of shoes and compression socks. She was incredibly helpful and friendly. read more

Berkeley Store #120 Paulo was outstanding at his customer service. He helped me understand a poorly worded ad by Road Runner, listened to my needs and my grievance with patience and kindness. You should have him train other staff. He's a natural. Even the customers ahead of me in line walked away giving him accolades. Well done. Standing ovation. read more

Came here based on the yelp reviews and was not disappointed. Tasha helped me find my first pair of running shoes and she was so helpful and professional. She took the time to explain everything and answer my questions. I appreciated her sense of humor! She provided excellent customer service. As a non-traditional runner, she made me feel comfortable and the process fun. I was dreading going in to look for running shoes but thanks to Tasha, we got all the measurements and try-ons done in a straightforward and non-judgmental way. I appreciated her care, candor, and understanding of where I am and when I go back for my next pair I'll be asking for her and seeking her advice. I would have never signed up for the membership if she hadn't sold it. Note for non-traditional runners: they don't have gear options for larger folks, but if they want to leave billions on the table, well that's their loss. 5 stars for Tasha! 3 stars for selection. read more

What a great find! My experience with Gabriel was outstanding. I have a neuropathy issue and a lot of the super cushy shoes do not work for me. Gabriel understood my issue and was able to recommend a different custom insert and shoes specific to my needs. He is knowledgeable & patient. A great asset to Road Runner Sports. I will definitely recommend him & the store to all my friends. read more

My experience here was top notch. I have just started running longer distances, and I was in dire need to upgrade my footwear for running. Mahari was amazing. He took his time, and he made sure to answer all of my questions thoroughly and walk me through the assessment process. I felt very comfortable with making a decision based on his insight, and he was very personable, and made the experience even better. There are many different styles and brands to choose from. The fit finder was exactly what I was looking for. It was a comprehensive assessment that took about five minutes to determine along with my preference is the best style of shoe for my activity. Some of the styles were on sale. Unfortunately, they didn't have the colorway that I wanted in stock. The membership offer also improves the value. I'll definitely return for my activewear and footwear needs. I appreciate that there was no pressure to buy. read more

Road Runner Sports - Shoe wall - Sports Wear Near Me - Berkeley, California

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I love shopping at Road Runner Sports! The entire staff at the Berkeley location are amazing! Everyone is extremely knowledgeable, helpful, and patient. I have had shoes not work out, and they help you find the perfect fit! They are not just sales associates. They are highly trained and extremely knowledgeable on "All things Running." I highly recommend shopping here. It's a total experience... read more

Ask for Sam. He was the best with giving recommendations to suit my running shoe concerns, was very knowledgeable about the shoes he was recommending. Best customer service ever!!?!? read more

shoes recomended were too tight. not sure if it was the custom insoles? alternative suggested was just a larger size. Not the store for my needs. Did not look at price. Waited too long for help without an explaination. would not return here. read more

Thank you Alejardra! I had a great experience at the Berkeley store. Great service! She was knowledgeable, professional, patient, and answered all my questions and concern. Will definitely be back. read more

Came in the day before a race and bought new shoes. The salesman was a youngish guy named Gabriel / Gabe and he was very knowledgable and did a great job. I'm told that the store owner reads these reviews, so whoever you are: give him a raise and keep him around! (Note: they told me to clarify that it's Gabe from store 120) read more

I love this store! I have some plantar that flares up paired with some high arches so comfy footware is a struggle. Their arch support is fantastic and Diego was really helpful with navigating their selection. read more

I need some new shoes for cross country and i found the shoes i need and costumer service was pretty good. The fit expert that helped me out was Paulo read more

Road Runner Sports - Sports Wear Near Me - Berkeley, California

I went into Road Runner this morning and was greeted by Kenny. I explained my foot and hip issues and he then ran a test to determine what kind of shoe I needed. Good arch support and stability. I tried a bunch on but a very sore foot was preventing me from making a decision. Because Kenny was so helpful and kind, I wanted to post this review. I'll be back once my foot recovers. Kathleen read more

If you are looking for some new shoes and amazing service go see Mahari! He was an amazing consultant and helped me look at over 7 different pairs while being only 1 of 2 employees working the busy show room floor. He explained the different types of shoes thoroughly and offered insightful recommendations. He was never pushy for the sale but rather wanted to ensure I found the right fit. I will be back to see Mahari and definitely recommend others to do the same. Give this man a raise ASAP! read more

I have a love/hate relationship with this store because I love the customized personal service but I usually end up spending an arm and a leg here. In the end, I'm grateful for my new paraphernalia and tell myself I only come here rarely. I was looking for new running shoes to support my collapsing arches and my desire to get back into running. Robby was an excellent "shoedog" (CSR) and thoroughly helped me find the right shoes to go home with. After completing the assessment and by the end of my stay, he must have brought out the whole back room inventory for me to try on due to my indecisive nature. He gave me enough time to try on the shoes, walk around the store, ask questions, and let me know all of the details that come with buying shoes. I finally rung up items. I only intended to buy shoes but also left with insoles and 2 packs of the running socks. Thanks Roadrunner for the excellent customer experience! read more

Road Runner Sports - Sports Wear Near Me - Berkeley, California

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Miranda was super helpful and patient as we tried on so many pairs of shoes. Highly recommend this location. We never felt rushed and she was super knowledgeable. read more

Awesome crew ! They are all very helpful and will help you find the shoes that you need for running.

Came to this place after needing some new shoes specifically for running. When you walk in, they make sure you are seen and that someone will be with you in a few minutes. I've been in stores where I was waiting for assistance and never received it. Not this place. What I really like is that they can have you run on a treadmill while recording you run to see your "style" of running. Based off that information they can then pair you with shoes that fit your running style. I love the person who worked with me, but unfortunately I do not remember his name. I liked that he was really easy to talk to, I could be honest with him about the color of shoes I prefer, and I was able to just talk to him about life while trying on shoes. I recommend this place for anyone who is new to running or even fitness. They have a great variety of shoes in terms of colors and brands along with having great staff. read more

This was my first time visiting Road Runner Sports Store in Berkeley and I was so pleased I had. I was in the market for some shoes for my new nursing job and Mahari was so helpful. He is really informed on each shoe and understood what brand would be great for a long shift on my feet. I later returned a few days later to exchange the size I purchased as a VIP member where I was helped by Jennifer. She was also knowledgeable and provided great customer service. She was very attentive on the sizing issue by correcting it with a new shoe suggestion. If you stop by Road Runner Sports in Berkeley ask for Mahari or Jennifer and they will hook you up with anything you need. I will return in the future for more shoes thanks to the great service at this location. read more

My multiple retail experiences at Roadrunner Sports in Berkeley, CA have been beyond exceptional. The last 2 with Mahari were excellent. In each visit, Mahari was very attentive to me and my wife's shoe and clothing needs while also clearly explaining my rewards balance and the benefits of upgrading my VIP membership. It's clear that Mahari can effortlessly weave between being a focused, energetic competent representative of Roadrunner Sports while being a positive, good natured human being. And he does it all with a smile on his face. My experience with Mahari was the fullest expression and intersection of sports retail knowledge and passionate customer service engagement. I have and will continue to recommend Berkeley (& San Diego) Roadrunner Sports stores to family and friends. WELL DONE & SHOUT OUT TO YOU MAHARI! I appreciate you and look forward to continuing our retail relationship. ~Bob Munir (El Cerrito, CA) read more

I needed to exchange a pair of shoes that were too small. I waited a long time to do this, many days after the original purchase, because this store is out of the way for me. Tasha was incredible in making this exchange so easy for me. The store didn't have my size available and she arranged very quickly to have it mailed to me a few days later, free shipping. Also, I chose a different color combination, which was an additional $18.00, but because Paulo had entered me in the VIP program at the time of my original purchase, I had a credit which applied to this purchase (and also the ability to exchange shoes during the first 90 days after purchase). Tasha, you are a gem. You made a potentially uncomfortable situation extremely easy and pleasant, even when the store was very busy. Thank you (and Paulo). read more

Bridgette from the Berkeley location is really the best! I've stopped by the store a few times to get fitted for some shoes that would be good for walking/running on a daily basis. the first time i went in, i went in for a fitting but ended up not liking the pair of shoes i picked out. the 2nd time i went in i met bridgette, who is the manager i believe. she was SO friendly, patient and helpful with getting me re-fitted with better shoes and insoles that best fit my needs. she is so thorough and explains the whole process. i loveee the shoes she recommended and use them every day (asics gel nimbus 26). i recommend calling the store to see if she's working that day so she can take care of you!! read more

These folks are so awesome. I became VIP member to get a discount and I have been reaping the benefits ever since. Since starting my membership I developed plantar fasciitis. RRS has been super helpful and I've tried out 3 pairs of shoes (one pair for a month!) until I found the right pair. The staff is very knowledgeable and willing to take the time to help you. Can't recommend them enough! read more

This is a truly great store for buying running shoes or in my case walking shoes. David was a great guide for my selection. He, as well as all the associates I have shopped with have been thoroughly knowledgeable and competent. The management of this store and the training provided to the staff is excellent. read more

I came in to this store as a personal recommendation from a friend of mine, but I was very disappointed with the service here. I watched as multiple people around me who haven't been helped were not acknowledged for at least 10 mins of waiting, I understand it was a little bit busy at the time I was there. Josh came to help me and asked if I would like to try the foot scan experience and I said yes. I was asked to take off my shoes and put on these socks that he described as "hella tight", went through the experience of trying on the shoes he recommended but the size of the shoes were all too tight/small on me but he went to go help other people instead of noticing this so after trying on the recommended shoes, I put my shoes back on and left the store without saying a word. The employees working the sales floor here didn't seem or sound like they wanted to be here. It's a shame because I wanted to walk out with a new pair of shoes but I didn't want to support a business that treated me like that. read more

I signed up for my first half marathon and decided I wanted to start my training off on the right foot by getting fitted for a good pair of shoes. I searched for local running stores and came across Road Runner. After reading reviews, I made an appointment for a weekday at 11:30. My boyfriend and I arrived about 20 minutes early, and were happy to look around the store since we were early. They have a lot of running equipment/apparel and it all seems organized. As we walked around, the store wasn't busy, but we weren't acknowledged by any of the employees. Since it wasn't busy, at 11:25, I let them know that I was there for an 11:30 appt. The employee I spoke to, turned to a female employee standing next to him and said, "she is here for an 11:30". The female employee, right in front of me said, "She's already checking in for a 1:30 appointment?" We clarified that I was there for an 11:30 appointment and the female employee was asked to assist me. The employee walked us over to a bench area and asked us to sit down as she grabbed a tablet. When she came over, she kept glancing over at a hallway and said to a coworker, "He has been in there for 30 minutes." She seemed annoyed. At this point, we were still excited about the fitting, but then she said to us, "I guess I'm helping you because (another employee's name) is pooping." That seemed like a strange way to speak to a customer and, after this, the experience continued to go downhill. She then had me jog on a treadmill and in a very rushed manner went over my results. She never asked if I had any questions and, honestly, just seemed irritated that she had to help me. After fitting me for insoles, she walked me over to the shoe area where she had laid out 3 pairs of shoes. She didn't explain why she chose those 3 and told me to put them on and try them out on the treadmill. Then she walked away. She very briefly came back twice to help me remove the insoles (which was nice) and then immediately left. After trying on the 3rd pair, we didn't see her again. I was hoping to try on a couple other shoes, since I didn't love any of them, but she made herself very unavailable. After awhile, the man I initially checked in with asked if we needed help. We asked what we should do with the insoles (since we weren't going to be buying anything after this less than desirable experience) and he said we could just leave them on the bench. As we walked out, we saw the employee who did my fitting at the cash register. Honestly, I don't even remember if she was helping someone or just hanging out. Hopefully, her day got better. read more

I highly recommend this store and ask for Mahari. He was attentive, polite, patient, knowledgeable, helpful and absolutely divine. So happy with the service, the products that I couldn't take my Hokas off. I am still wearing them. Keep up the good work. God bless. read more

Tasha was absolutely the best I went to the store about two or three days ago and I needed to find a pair of sneakers because I've had five surgeries on my foot and my physical therapist told me I need to get me another good pair of shoes well, Tasha was extremely knowledgeable, extremely kind and gracious with her service and help Even how she managed the other customers coming into the store by greeting them constantly even while she was helping me she was just extremely polite and nice. She also explained to me the 90 day return policy which I'm a VIP member and I didn't even realize because I bought my first pair of shoes from that exact store about a year ago and they're kind of worn down now so when I got my first pair of clouds the other day I wore them more than a physical therapy. My therapist told me nope you need a different shoe so I went back to see Tasha the next day. I was so glad she was there. She really really helped me find another pair of clouds, which with the chunky heel that I was so against but Tasha was right that chunky heel gave me all the extra support I needed for my arch that I just had rebuilt and I'm even going back for another pair of clouds from from Tasha because she was amazing. Love her vibe and y'all got a A1 employee on your hands right there. read more

Road Runner Sports - Best shoe ever - Sports Wear Near Me - Berkeley, California

The store itself is great for trying a variety of shoes and getting custom insoles, but I had a negative experience with the salesperson, Samuel. They gave false information about VIP membership perks and the delivery date of my order was way off: 1) Samuel lied about VIP membership and said VIPs could return used gear within 90 days for a refund. I wasn't sure I heard correctly so I asked him again to double check if we can RETURN used gear within 90 days if the fit was incorrect, and he confirmed that yes, a return is possible. After reviewing the receipt and website when I got home, I learned you can EXCHANGE used gear within 90 days, not return for a refund. This should've been made clear. 2) Samuel confirmed that the shoes I ordered from them in store on 8/23/22 would be shipped to my home either later that same day or the next day, 8/24/22. He said the shoes were coming from their Campbell store so delivery would be fast. I was really looking forward to this new pair since my current shoes are giving me issues. I called Road Runner's customer line (800.551.5558 ) regarding my order status, and they said my order is not scheduled to ship until next Monday, 8/29/22. Waiting 6+ days instead of 2 makes a huge difference when you're training and cannot take this many days off running. Had I known it would take over a week to get the shoes, I would have chosen another pair in store. I am so disappointed with this shady sales experience, I'm not sure I would recommend shopping at Road Runner to anyone I know. The false information about VIP membership is one thing, but the false delivery promise for my order is quite another since it negatively affects my training. read more