I would have given five stars because Dellon was extremely helpful, patient, and managed to get my…read morenon running car safely into my garage. He even waited an extra 10 minutes while I arrived, and I tipped him for his time. Unfortunately, the owner called during the delivery and became extremely upset about the short wait, questioned my ability to pay, and handled the situation very unprofessionally even though I was paying cash as previously discussed with the driver. Great service from Dellon, but the owner's behavior negatively affected the overall experience. Plus side extremely good price.

Very amiable young man, Timmy. And thoughtful. He brought propel waters and snacks knowing we would…read morebe sitting in the high heat until he arrived. Very professional loading also! Tied down our vehicle using more tie downs that DOT required, so our vehicle very secure. He's a little cheaper than other tow service.

I broke a ball joint on a forest road a long way from anywhere and had to leave my rig behind and…read morewalk out. Timmy went after my vehicle, got it rolling, and got it back to civilization for a price that beat the competition by 30%. He's punctual, an efficient communicator, and an all around professional. Highly recommend his services to anyone in need of an off-road recovery.

I contacted Rpm Roadside this morning when my car battery died. Anthony Sandoval, the owner, met…read moreme with a tow truck 10 minutes later, and drove me, my car and chihuahuas to the Jiffy Lube shop in just a few minutes. Anthony made getting my Sportage on and off of the truck look very easy. He is professional, kind, and has a very clean truck. Great service just when I needed it from a trustworthy man. Thanks Anthony!

Is great service quality performance and they value their customers definitely a lifesaver!read more

Great service, the guy who come out to take my vehicle to the mechanic really did a great job at…read moremaking sure my car was secure. I appreciate them so much!

So...my car battery decided to die way east past East Mountains area and I was honstly panicking…read morewhat to do. I had some obligations to be back in town and it would be really bad if I didn't make it back on time. I was thinking of ditching my car and taking a rideshaew back but Uber and Lyft did not service that area...so I was quite panicking not sire what to do. But...then I realized...I had AAA...so I called/left them a request for potential battery Jumpstart and possibly a tow service back to ABQ. I was quite nervous because I wasn't sure how long it would take being sort of far from the metro. The quote AAA gave me was one hour before the service person could shown up at my place. But then...10 min in after placing my request Manuel from Tavenner's Towing called to clarify the place I was. He reassured me he was around the town nearby and would arrive in around 5 min! You wouldn't believe how grateful I was. Once Manuel got here..he helped take a look at my car...and we found we could get my car's battery jump started. Then, I would be able to safely drive back to ABQ (never turning my engine off again since if I did..my car likely wouldn't start again) and not needing the towing service. I really appreciated Manuel's calmness and professionalism. I was so glad he helpeded me on the day I truly panicked! Thank you! I have so much appreciation for your services, your time devising for me some basic education and plan for my car's battery and what i could do as a next step, and would really recommend Tavenner's Towing service!

Sierra was very professional and friendly . He helped me out after another company said they could…read morenot

I want to give a shout out to this young man Bryan who was very helpful courteous professional and…read morevery polite. My car broke down on central after getting my haircut and thank goodness for road assistance. I appreciate Bryan for taking me home and towing my car. He was also very helpful and respectful Someone needs recognize this young man Great worker!! Carmen

Sierra, our driver, was great at communicating updates on arrival and was friendly and had a…read morepositive attitude. He helped us get set up at our hotel and made sure we were good for the night. Great service!

DOES NOT DESERVE A FKN STAR…read more So disappointed in the towing company, my daughter got her vehicle towed and this company had her vehicle for couple days and they looked for something to steal!!! And that they did, they took her iPhone, and ransacked her vehicle. My daughter had her stuff/belongings in certain areas and when received by the collision center they took pictures on how they received it and it was nothing like she left it, so be careful on calling this place for towing! People are so disrespectful!!!

We called on January 1st around mid day. We got an SUV stuck a couple hundred yards off of a paved…read moreroad up in the sandia mountains. The driver asked for info on where the car was and I was super up front that it was stuck in super thick clay, and a normal truck wasn't going to be able to pull it out. He said no problem he has extension's and should be able to get the vehicle out. I wish he'd have been a little more up front and said he has limitation on where he can get and what he can do, because we probably would have sought other alternatives. He got up there pretty quickly and was very nice and pleasant. Unfortunately he was not able to get the vehicle out, and honestly made the situation worse, pulling the vehicle deeper into the rut it was in rather than getting it out. We could have got it out if we used a tree as a "snatch point," in the beginning rather than waiting until we pulled the vehicle more down into a ditch. A little frustrating on that front because I had to recommend the idea, rather than the paid expert doing so right away. He said up front it was a "recovery," and the charge would be $500. I was fine with it, if he got it out. When he was unable to get it out he said he'd charge $200. Again, I know he had used his gas, tires, oil, time, etc..... to get up there and I fully expect to compensate for that. I gave him my card and he said "do you mind if i do $250?" Like, what? Either say it's half price if it's unsuccessful or charge what you told us before. It was so weird, and I was on the spot that I said sure..... In reality I was going to tip him 40 cash for him attempting it, and being prompt and polite, but that extra $50 addition irked me enough that I did not tip. Overall, I would recommend this company for roadside towing as they seem prompt, nice, and can definitely take care of the job. If it's off road towing or getting pulled out from a muddy ditch, I would recommend looking for a "recovery," company or find some friends with off road Jeeps(we did that on day 2, and they got the vehicle out in less than an hour).

If you are calling a tow truck, you are probably having a bad day. Madrid Towing will make that bad…read moreday as good as it possibly can be. My van broke down in Albuquerque on a Saturday evening. I went through several roadside assistance programs to include AAA and no one was available to help. Early Sunday morning, I began calling around and made contact with Madrid who immediately said they would help. They sent out a tow truck that turned out to be too small for my vehicle. The owner showed up and between the owner and the tow truck operator, they were able to get my vehicle moved to a safer location. They explained that they had a larger tow truck, but that driver was off for the day. They texted him and when he heard about my situation, he showed up anyway and within a few minutes, had my vehicle all hooked up and ready to move. Worried about leaving my vehicle overnight at a repair facility that would be closed until Monday morning, they took my vehicle back to their yard and secured it for the night, then met me the next day at the dealership to drop it off. While I hope I never end up broken down in Albuquerque again, if I do, I'll call Madrid. Great service and really, really good people.

Driver showed up right on time. Explained what I needed to know. Friendly. I'd call them again when…read moreI need a tow.