Very amiable young man, Timmy. And thoughtful. He brought propel waters and snacks knowing we would…read morebe sitting in the high heat until he arrived. Very professional loading also! Tied down our vehicle using more tie downs that DOT required, so our vehicle very secure. He's a little cheaper than other tow service.

I broke a ball joint on a forest road a long way from anywhere and had to leave my rig behind and…read morewalk out. Timmy went after my vehicle, got it rolling, and got it back to civilization for a price that beat the competition by 30%. He's punctual, an efficient communicator, and an all around professional. Highly recommend his services to anyone in need of an off-road recovery.

My girlfriend accidentally locked my keys in the trunk of my car yesterday evening and AAA assigned…read moreSanta Fe Tow. Leroy arrived within 15 minutes and got me into my car in five. He was just going off shift and was nice enough to take me as his final job of the day. A really nice guy and obviously knew what he was doing, he said he had been at it 14 years and it showed. Excellent job!

Our driver/technician Dennis was freakin' awesome! He helped us out with our vehicle situation and…read morewas a great resource in our time of need!

Sierra was very professional and friendly . He helped me out after another company said they could…read morenot

I want to give a shout out to this young man Bryan who was very helpful courteous professional and…read morevery polite. My car broke down on central after getting my haircut and thank goodness for road assistance. I appreciate Bryan for taking me home and towing my car. He was also very helpful and respectful Someone needs recognize this young man Great worker!! Carmen

Great experienced and friendly towing company, highly recommend! They were very cautious and made…read moresure the car was secured. I felt like my car was in good hands. The price was also reasonable for the chosen destination.

If all you need is a tow and you don't mind paying a ridiculous amount, this company may be fine…read more But I would definitely discourage from using them if you need anything else. Customer service is below the most horrible. Our truck was broken into the day after we flew out of abq for thanksgiving week. We had used a park & stay hotel (also would not recommend doing that) and got a call that a window had been broken on our truck. We were out of the country and didn't have any option besides to have the truck towed and stored for the week. My husband made a few calls to try and find someone who would store the vehicle in an indoor space since we had a wide open broken window. J & M said they could do this so we went with them. My husband asked if picking the car up after hours on a Sunday evening would be would possible since that was when our flight arrived and we live 3 hours from the airport and had to be home for work Monday morning. He was told that we just needed to give dispatch a call earlier in the day to arrange the pickup so someone could meet us. So fast forward to Sunday when we are traveling home. My husband calls dispatch a few times and can't get anyone to answer. Finally gets someone on the phone (not who he originally spoke with) and they said no we couldn't pick it up that night. That was annoying, but we couldn't really do much about it and we understood it was maybe not in the norm, although they had said they would when we arranged the tow. So we rented a car at the airport and drove home that night. The next day we have to get our rental car back to the airport so my husband calls J&M to inform them we are heading in from 3 hours away to get our truck. We are told we need to be there by 4:30 or we can't get it. So we make arrangements at work and leave early to go get our truck. We get there to find it has been stored outside in a lot for the week. At this point, my husband is pretty frustrated. He asks to speak to the manager who refuses to even HEAR that someone told us it would be stored inside. Zero conversation or accepting that someone may have misinformed or even that there could have been a miscommunication. He straight said "you're lying" to my husband. Why would we have made that up?? In the end, it cost us $600 to have our car towed 5 miles, stored for 6 nights outside with no window, the additional cost of a rental car, and 6 extra hours of driving. If this company had just been honest and delivered what they promised on the phone, even just the indoor storage, we would have been fine with it all. But two "promises" not kept, a manager that is yelling at my husband that HE is lying about what he was told over the phone, and an astronomical price, I'd take my business anywhere but here.

poor service, bad repairs. 6 months to get our vehicle repaired. They "forgot" to notions that…read moreparts came in. Terrible communication. we kept having to call for updates. After repairs to the under carriage then dam muffler fell off.

Sierra, our driver, was great at communicating updates on arrival and was friendly and had a…read morepositive attitude. He helped us get set up at our hotel and made sure we were good for the night. Great service!

DOES NOT DESERVE A FKN STAR…read more So disappointed in the towing company, my daughter got her vehicle towed and this company had her vehicle for couple days and they looked for something to steal!!! And that they did, they took her iPhone, and ransacked her vehicle. My daughter had her stuff/belongings in certain areas and when received by the collision center they took pictures on how they received it and it was nothing like she left it, so be careful on calling this place for towing! People are so disrespectful!!!

We called on January 1st around mid day. We got an SUV stuck a couple hundred yards off of a paved…read moreroad up in the sandia mountains. The driver asked for info on where the car was and I was super up front that it was stuck in super thick clay, and a normal truck wasn't going to be able to pull it out. He said no problem he has extension's and should be able to get the vehicle out. I wish he'd have been a little more up front and said he has limitation on where he can get and what he can do, because we probably would have sought other alternatives. He got up there pretty quickly and was very nice and pleasant. Unfortunately he was not able to get the vehicle out, and honestly made the situation worse, pulling the vehicle deeper into the rut it was in rather than getting it out. We could have got it out if we used a tree as a "snatch point," in the beginning rather than waiting until we pulled the vehicle more down into a ditch. A little frustrating on that front because I had to recommend the idea, rather than the paid expert doing so right away. He said up front it was a "recovery," and the charge would be $500. I was fine with it, if he got it out. When he was unable to get it out he said he'd charge $200. Again, I know he had used his gas, tires, oil, time, etc..... to get up there and I fully expect to compensate for that. I gave him my card and he said "do you mind if i do $250?" Like, what? Either say it's half price if it's unsuccessful or charge what you told us before. It was so weird, and I was on the spot that I said sure..... In reality I was going to tip him 40 cash for him attempting it, and being prompt and polite, but that extra $50 addition irked me enough that I did not tip. Overall, I would recommend this company for roadside towing as they seem prompt, nice, and can definitely take care of the job. If it's off road towing or getting pulled out from a muddy ditch, I would recommend looking for a "recovery," company or find some friends with off road Jeeps(we did that on day 2, and they got the vehicle out in less than an hour).

If you are calling a tow truck, you are probably having a bad day. Madrid Towing will make that bad…read moreday as good as it possibly can be. My van broke down in Albuquerque on a Saturday evening. I went through several roadside assistance programs to include AAA and no one was available to help. Early Sunday morning, I began calling around and made contact with Madrid who immediately said they would help. They sent out a tow truck that turned out to be too small for my vehicle. The owner showed up and between the owner and the tow truck operator, they were able to get my vehicle moved to a safer location. They explained that they had a larger tow truck, but that driver was off for the day. They texted him and when he heard about my situation, he showed up anyway and within a few minutes, had my vehicle all hooked up and ready to move. Worried about leaving my vehicle overnight at a repair facility that would be closed until Monday morning, they took my vehicle back to their yard and secured it for the night, then met me the next day at the dealership to drop it off. While I hope I never end up broken down in Albuquerque again, if I do, I'll call Madrid. Great service and really, really good people.

My son took the car to soccer practice and something broke on the rear shock. I called Allstate and…read morethey sent Lobos Towing to come help. I am so happy they sent Lobos!! The driver called me when he was on his way. My son was in Ventana ranch and I was in Los Lunas. The driver got to my son before I got there. He called me to let me know he was there and had a look at the car. By the time I got there he was ready to load the car up. The driver's name was Sierra, I think. He was amazing! He was patient and so helpful to me. He was very professional and worked with us. If you need towing, checkout Lobos Towing!