Tip: This towing company works with Toyota Canada Roadside Assistance. If you ever get Massoud to…read moretow your vehicle, you're in good hands. Yesterday, after work, I was heading home along Denison Street in Markham. I was close to home. My car didn't sound right. I pulled into a small plaza on Hood Road and backed into a spot. I got out of my car. The rear tire on the driver's side was flat. From experience, it's best to not drive your vehicle with a flat tire. My first flat tire happened on highway 407. Driving at a higher speed with a flat tire does a ton of damage. My tire looked deflated. I sort of felt that way waiting for a tow truck, which was the only downside to this review. Yet, I will still rate it five stars because I got the best tow truck driver when help did arrive. I have Toyota roadside assistance. My experience three years ago with a shredded tire wasn't the best. Lots of improvements have been made procedurally since then. I called the phone number. You have the option to fill out an issue online or call to speak to a human. I did the latter. Giving the woman my phone number brought up my car's vehicle ID number, model, and colour. Yay! I was given an estimated time of 58 minutes for Reza, the tow truck driver from Norman Towing, to come. It was 5:38 pm. No Reza. At nearly 6 pm, Toyota Roadside Assistance texted me for status. I replied with a 3. No service vehicle. I got another text message. It said that the tow truck would be there in 48 minutes. Horrific! I immediately got a phone call from another woman from Toyota roadside assistance. I was deflated waiting another hour for hope. She let me know that she got another tow truck driver from Norman Towing to get to me in 13 minutes. So much better! Norman Towing is based in Thornhill. It's next door to Markham. I like that Toyota gives you the name of the tow truck driver. Massoud had arrived. He was a man of few words. However, when he spoke, his words were meaningful and made them count. I said hi to him. He nodded. His first words to me: Don't worry. The reassurance was nice. He took photos of my vehicle. He then skillfully moved his tow truck and then asked for my key fob. He carefully drove my car onto the ramp of his truck with a ton of care. He secured my car down. He then said that I could hop into his truck. Climbing up it was not graceful, but I made it! It was cool being high up in his truck. He skillfully made a left turn onto Hood Road, which isn't exactly a wide street for a long tow truck. He did it with a ton of precision that I appreciated. It was nice being driven to the dealership. He said that he would unload my car as I spoke to someone at Toyota. Doors to the service area were closed. I had to go to the used car entrance and got the most helpful woman. She got me the form on an envelope to fill out. My key fob went into the envelope, but I got help from the lone person left in the service area who was equally as helpful. Massoud came into the used car entrance and handed me my key fob, which was key (punny) to put into the envelope. I thanked him for his help. I made him smile. i wished him a great evening. He did the same in return. Although the first tow truck driver never showed up and I don't know the reason for his no-show status, Massoud made up for it. He is a quiet, skilled professional and is exceptional at what he does. I am grateful for his help. (297)

Bad sercive. Be aware of hidden fees. Always be careful when the driver being too helpful and…read moretheir kindly advise could lead to a huge bill.

I had an excellent experience with ASAP Roadside Assistance! I needed a battery boost service in…read moreMississauga, and they arrived quickly, were professional, and got my car started in no time. The technician explained everything clearly, made sure my battery and charging system were working properly, and provided outstanding customer service from start to finish. If you're looking for a reliable roadside assistance company in Mississauga, I highly recommend ASAP Roadside Assistance. Fast response, fair pricing, and genuinely great service. I'll definitely be using them again if I ever need roadside assistance!

I had a wonderful experience with Moveautoz Towing Services tonight. I had got my car stuck on a…read moreparking lot divider and the front wheels of my car were resting on the lower parking level. Mohamin backed me out of the trouble and solved my problem. Most appreciated!!!

I had a great experience with this towing company today when I had trouble getting the bolts off my…read moretire to change the flat for my doughnut. The driver Peter showed up really quickly and was very professional. It took him no time to change the tires. Unfortunately my spare was flat but Peter took the time to pump it up so that I could get to the mechanic and have a new tire installed. Thanks for making a bad day much easier :)

Quick and effective Was told upfront what it would cost,…read morethat was exactly what I paid, unlike most other towing services

Had to get my car towed this morning from my house to the dealership. I liked that the driver…read morecalled half an hour before coming to confirm the service. It's my first time getting my car towed and he was really nice about the process and it was a pleasant ride to the dealership too. Would definitely call them again if I need roadside assistance.

Nick.S was great, he came on time, was extremely professional, and had no issues getting my…read morelowered car loaded on the flat bed. Highly recommend HRA and Nick. I will be using them again in the future 10/10

On Sunday William came to tow my car. He was polite, courteous and knowledgable. Told me what was…read morewrong and he was correct as per my conversation with me mechanic the next day. I also got a courtesy call from William to let me know that my car has been brought to my mechanic's and keys but safely where they were supposed to go. Great customer service William! Ingrid

I called for assistance. the guy that answered was so helpful OMG. My car required a towing to the…read moredealership because my engine gave out and he gave me such great tips and advice regarding warranty and parts. Honestly exceptional service. He also gave me a great quote!

ASAP Towing - harassment at roadside by male driver. Refused to leave even when asked to. Pretended…read morehe was with region and authorized to move my car Refused to prove with ID. Finally left in angry huff while I waited for CAA that was on way. Predator is the only word. Be careful in Newmarket with tow trucks.

My husband and I were in an accident on Feb 26 th. RJ from Citi Towing was there from the start. He…read moretowed our car to the collision centre and took us with him. He gave us a lot of advice and insight and stayed till we were done almost three hours later. He even took us to the car rental place but it was closed.This very kind guy took us home still towing our car which was very smashed up. He not only allowed us to unpack our car but he called a car rental for us and arranged a rental for us before taking our car with him for the last time. We had a rental dropped of at our home in 30 minutes.RJ answered every question we had and was so kind to us. WOW. What fantastic service.

0/5 Stars. I had a motor vehicle accident on Feb 16 and decided to go with this company instead of…read moreanother service provider that was on site. The following morning, I called them simply to take a picture of the damage for my insurance claim and whomever picked up the phone, likely the owner of this service was ABSOLUTELY AWFUL. He was EXTREMELY rude and cut me off even before I could explain why I was calling. If this service, Citi Towing, approaches you during a motor vehicle accident, please save yourself the trouble. ZERO service provided whatsoever. Not the best people to interact with especially after a traumatic experience (if you went through a vehicle accident), or just in general. I even had to assert that I needed to see the damage to my car as they refused to initially cooperate and let me take pictures of my damaged car. Owner is unprofessional, has terrible personality, zero communication skills. PLEASE STAY AWAY. I would give ZERO out of five stars but not possible.

I'd just like to say that I left my wallet in an S.M. taxi in Toronto, and although I live in…read moreTexas, I was pleasantly surprised to find that the contents of my wallet were mailed to my address, free of charge, and without my request. Excellent service!