Service was awesome no complaints but the bud on the other hand was garbage dryer then a desert…read moredefinitely will rethink my decision of coming back anytime soon! You pay out the ass and get dry ass bud in return will stick to my pples

Value nothing exceptional their selection is great but I prefer to get in and out worth itread more

Love Full Harvest Moonz! It's conveniently located, the staff is always friendly, and I'm rarely…read morewaiting more than a few minutes for my order. They consistently have great deals, especially during a full moon. It truly feels like the neighborhood dispo, and I couldn't recommend it more!

The sleep gummies that I purchased worked very well for me. Am defying back to make another…read morepurchase.

I had a problem with a product..had the Manager Dimond get involved. She immediately rectified the…read moreissue and I am a happy customer! East coast gas is nice in house flower.

The website said the product was one thing I went and showed him the screenshot of the product he…read morewent and got it I paid for it and got home realized it's not what it said it was online that it was mislabeled I called they told me to come in I came in they said they couldn't help me even if they wanted to because there wasn't a manager there he was only a team lead. It's not even worth the aggravation to deal with the business a third time so I just reported the discrepancy to the state. And even if there had been a manager there when I got home the second time I realized the bag wasn't even sealed so they wouldn't have taken it back anyways which is a problem that they've had in the past with their products.

My husband and I have been twice and love this place. The customer service is fantastic and…read moreeveryone is incredibly knowledgeable. Will 100% be back.

stopped in here while vacationing up in Maine. Staff was so helpful and kind! best experience at a…read moredispensary! definitely recommend and we hope to come back soon!

Absolutely amazing place and people! Olivia and Alex are incredible! I see them often along with…read moremany others! But Olivia and Alex rule!

I'm bad with names. I hope management can timestamp when I sent this because I just picked up, and…read moreit's always an amazing group of people. The 3 ladies I spoke with today are incredible. But the front desk and every employee are amazing. Also a fantastic gentleman behind the counter I see often. I'll remember names next visit.

Nice place, great selection, love that you can order online and pick up. Very clean, relatively…read morefriendly staff. Will definitely go back when I'm in the area.

The customer service here is atrocious. A budtender's job includes being courteous and not having…read morean ego. The young gentleman working at the counter needs some humility and some life experience. Hopefully today he learned that when you go out of your way to mischaracterize what another person says, there are consequences, especially when laced with unearned self-righteous indignation and coupled with a refusal to serve the customer. The interaction came across as dismissive and unnecessarily confrontational. Businesses thrive or fail because of their people. Judging from many of the other reviews here, I am by no means alone in experiencing very poor customer service. I reached out to the owner with my concerns using the name and number provided to me at the store but I never heard back from that person. The person in charge of the company's yelp did reply to me below which I appreciate but there's no reason for further communication, better to lay this to rest. Especially when there are enough options in southern Maine to go elsewhere. Try GREEN TRUCK in Kittery, INDICO or MARCS ORGANIX also in Kittery. Other spots too - up in Ogunquit or down in Eliott. I know for a fact there ARE indeed several nice folks who work at theory wellness- but for me, there's enough other options so I don't have to take the chance. I'd rather go someplace where I feel more comfortable because the staff are more welcoming. At theory, I felt like I walked into someone's bad day and they just happened to be a bud tender. No thanks.

In town from a state that is not legal recreationally. We were "nervous" having never done this…read more They made it SO easy!! Ordered online while at breakfast, and it was ready within the hour. A Big place within walking distance of the main attractions. If you know parking is in Salem in October, this is HUGE!! We were greeted by super-friendly staff, and left within minutes with our precious package No question that this would be our first stop when visiting again. Do not feel intimidated.

Visited Salem for the first time today. It was a pleasure. The budtender at the medical register…read morewas funny and helpful. She mentioned some products I hadn't tried and gave me a good primer on tinctures. I'm medical so the discounts are nice but I really liked your vibe. Oh and get rid of the volcano and get some decent Stortz stuff in. I always need dosing capsules

Is there anything better than a local dispensary where everyone knows your name? Well, name may be…read morea stretch, but every staff member has been friendly and engaging akin to the Trader Joe's of dispensaries. - wide variety of products with knowledge staff (house and brand vapes, best gummies in the area, fun stuff like weed-infused IPAs or ice cream, dog CBD treats, and another 1/2+ store for non-cartridge/edible I don't use, and the selection is still plenty) - very reasonable prices + freebees beyond just a roll, with easier payment and fast service each of my 5+ visits - opens an hour earlier (9am) than Kind Farms, with similar to superior quality at 2/3 the price The owner has been kind and welcoming each visit, with a true passion in the business and providing high quality care to customers. I don't review often, but as much as I love the almost hidden gem status of this place, I am grateful they're here in the community and know they deserve the support. Also, dog friendly and offer med card discounts! (To be clear, the store is dog friendly - doggo in the photo only gets CBD dog treats!)

Awesome dispensary, great owner. And they baked me a free pizza! Definitely coming back to this…read moreone! Thank you!

My wife went in with a picture from there website on what she wanted. A 1/2 oz of your highness…read moreGelonade. Was told at 830 a.m. they didnt have 1/2 oz she would need to buy 4 eighths so they up.charge her 10 bucks to 105 and give her a totally different company a cheaper one Sky-high Gelonade. She didn't notice until she got home. Once you leave the store all sales are final. Isn't that convenient. They got over on someone that doesn't know better.

I would like to preface this by saying I usually have a wonderful experience at OB so this was…read moreinteraction was somewhat surprising. I had placed a pre-order for 5 pre-rolls and based on the websites information these were on sale 5/$20. When we arrived to pay the total was $25 no biggie but when I mentioned it to the bald man who checked us out he very dismissively told me it's only certain strains to which I said that the way it's posted online is misleading. He shrugged his shoulders and walked away. I get it, it's only $5 but call me crazy the idea of customer service to me means that when the customer has a reasonable concern you as the employee should be patient and understanding enough to listen. If customer service isn't your thing don't work somewhere that is expected.