The sleep gummies that I purchased worked very well for me. Am defying back to make another…read morepurchase.

They're always very friendly and make you feel like family. The place is clean and inviting. Always…read moremy go to!

Best staff/ prices compared to other Haverhill places. Lots of selections…read morealso

New worker keeps trying to scam my elderly grandfather. The last two times my grandmother put the…read moreorder in for my grandpa online (he doesn't know how to work his phone very well) and there's this kid in there who keeps giving either wrong items or none at all. Today he kept 2 of the 4 prerolls my grandpa ordered and only gave them AFTER my grandpa went back in because he checked in the car. They were in an unmarked no receipt bag so he was obviously trying to keep them for himself at the end of the day. my grandpa got 4 of the 6 items he ordered. Smh he needs to be fired.

My husband and I have been twice and love this place. The customer service is fantastic and…read moreeveryone is incredibly knowledgeable. Will 100% be back.

stopped in here while vacationing up in Maine. Staff was so helpful and kind! best experience at a…read moredispensary! definitely recommend and we hope to come back soon!

I'm bad with names. I hope management can timestamp when I sent this because I just picked up, and…read moreit's always an amazing group of people. The 3 ladies I spoke with today are incredible. But the front desk and every employee are amazing. Also a fantastic gentleman behind the counter I see often. I'll remember names next visit.

Insa in Salem Massachusetts is " AWESOME "! Just picked a nice pre rolled OG this morning. That was…read morehighly recommended from Dayne. Thank you Dayne ! Olivia was friendly & gives alot info on what I'm buying as well ! Thanks Olivia !

Love the easy access kiosks,And the service was quick. I looked online at the selection and was…read moreplease with what I got for a great value. Will definitely be back when visiting Maine!

The customer service here is atrocious. A budtender's job includes being courteous and not having…read morean ego. The young gentleman working at the counter needs some humility and some life experience. Hopefully today he learned that when you go out of your way to mischaracterize what another person says, there are consequences, especially when laced with unearned self-righteous indignation and coupled with a refusal to serve the customer. The interaction came across as dismissive and unnecessarily confrontational. Businesses thrive or fail because of their people. Judging from many of the other reviews here, I am by no means alone in experiencing very poor customer service. I reached out to the owner with my concerns using the name and number provided to me at the store but I never heard back from that person. The person in charge of the company's yelp did reply to me below which I appreciate but there's no reason for further communication, better to lay this to rest. Especially when there are enough options in southern Maine to go elsewhere. Try GREEN TRUCK in Kittery, INDICO or MARCS ORGANIX also in Kittery. Other spots too - up in Ogunquit or down in Eliott. I know for a fact there ARE indeed several nice folks who work at theory wellness- but for me, there's enough other options so I don't have to take the chance. I'd rather go someplace where I feel more comfortable because the staff are more welcoming. At theory, I felt like I walked into someone's bad day and they just happened to be a bud tender. No thanks.

Visited Salem for the first time today. It was a pleasure. The budtender at the medical register…read morewas funny and helpful. She mentioned some products I hadn't tried and gave me a good primer on tinctures. I'm medical so the discounts are nice but I really liked your vibe. Oh and get rid of the volcano and get some decent Stortz stuff in. I always need dosing capsules

They had my tinctures by Treeworks! Relief & jungle drops…read more!!! ThC extract by RSO! Next visit get me the DREAM DROPS :-)

Is there anything better than a local dispensary where everyone knows your name? Well, name may be…read morea stretch, but every staff member has been friendly and engaging akin to the Trader Joe's of dispensaries. - wide variety of products with knowledge staff (house and brand vapes, best gummies in the area, fun stuff like weed-infused IPAs or ice cream, dog CBD treats, and another 1/2+ store for non-cartridge/edible I don't use, and the selection is still plenty) - very reasonable prices + freebees beyond just a roll, with easier payment and fast service each of my 5+ visits - opens an hour earlier (9am) than Kind Farms, with similar to superior quality at 2/3 the price The owner has been kind and welcoming each visit, with a true passion in the business and providing high quality care to customers. I don't review often, but as much as I love the almost hidden gem status of this place, I am grateful they're here in the community and know they deserve the support. Also, dog friendly and offer med card discounts! (To be clear, the store is dog friendly - doggo in the photo only gets CBD dog treats!)

Awesome dispensary, great owner. And they baked me a free pizza! Definitely coming back to this…read moreone! Thank you!