I wasn't going to leave this review but I sent an email to Mary at Roanoke Landscapes with feedback and received no response. With all these things sent to management I would have expected some type of reply. I didn't ask them for anything but a reply I feel is warranted and just good service. This project was curb stone around the entire house including driveway. One foot wide beds at the driveway with large planting area in front, 3 foot wide beds on the sides of the home and the back of the home. The 3 feet was set by Roanoke Landscapes to accommodate the plants I was planting. Marble chip would fill in the all the way around at 3 inches deep. This was sold as a permanent installation. 1. The day of installation I was informed a mistake was made and I was asked to pay an additional $1200.00. I saw the mistake for what it was and paid it. They agreed to cover the extra labor cost. But, very poor on their part to even allow this to happen and hit the customer when they show up on day one. 2. The weed barrier didn't completely cover the base of the beds which has resulted in immediate weed growth. There are large gaps. I've been fighting this with weed killer however if you don't cover the entire base with the weed barrier it's defeating the purpose. 3. On day 2 the installation crew was cut in half which I attribute to them covering the additional labor cost and the two that showed up were not there the previous day and had no idea of all the planning that took place the day prior, I spoke with them and they had no idea. 4. The day 2 crew caused property damage by pulling into the yard and sinking to the axle on one side. I mentioned bringing in dirt to allow for settling but instead they just raked dirt over and put a scrap piece of straw blanket. Within a short amount of time this started to settle and I was forced to fix it. I'm partly to blame on their repairs because I just said alright because I wanted it over with. In hindsight I should have insisted on a better repair but I shouldn't have to do that. 5. The 3 foot wide rock beds were not 3 feet wide as contracted because the day 2 crew appeared to trench the curb stone on the inside of the 3 foot mark and not the outside as agreed to on day one. This impacts plants over growing the beds. 6. The marble chips were to be 3 inches deep give or take all the way around yet I have weed barrier showing through in many places. I've had to move and shift rock to address this as I see it. 7. The curb stone was sold as a permanent installation yet I've had to fix fallen over curb stones. The appearance of the work as far as curb appeal is good and that's why I give it 2 stars but customers should get what they pay for. This job was over $8000.00 after the extra $1200.00. I might be wrong but I attribute these issues to the mistake made with the cost. I feel corners were cut, attention to detail and what was agreed to was lacking. Labor isn't cheap which they had to cover in the mistake but that wasn't my mistake. My advice is to look over their shoulders and check every little detail and if it's not 100% don't pay until it's right. I should have done that but some of the issues weren't seen until planting started and I put a lot of trust in the process. read more

Great folks to work with with. Mary always gets back to you. Great professional folks to work with

Poor value for the price. Mowing is as expected. Other services generally lackluster. The Bronze plan should be considered the RUST plan. Weed preventive application was ineffective or not performed as promised. Mulching as described in the contract was delayed and procrastinated to the point that I finally hired another vender for the service. Any request to have services in the contract performed seemed to prompt a suggestion to upgrade plans...throwing good money after bad. Cancelled the contract and they couldn't even be bothered to acknowledge receipt. read more

I hired Roanoke Landscapes to do a small retaining wall behind my outdoor utility shed. They came quickly to do the estimate and were able to get to the job quickly as it was a small job. They were professional, arrived promptly and did a remarkable job cleaning up and completing the project. The wall is exactly what I wanted, and looks great! read more

I hired Randy and his crew to redo a waterfalls that another company screwed up. I contracted Roanoke Landscaping and they started the job. They removed the existing rocks from the other company mess and brought in River rock. The end result was a disaster, not as bad as the first contractor but certainly not what I requested. All I wanted was two tears of waterfalls and I showed them several pictures. After completing the job the crew left excess rocks around in the yard so I requested they clean up the mess. When I received my final statement I was charged extra for the clean up. Also, the hose connected to the spillway was leaking and I had to have them return and finish the job. Is there no one in the Roanoke Valley who knows how to build a waterfalls? The answer is yes, me. I had to tear down what Roanoke Landscapes built and redo it myself. I cannot recommend this company. read more