The salesman was great!! The team they sent out to do the actual install.....not so much. The reg…read moresize windows went well, but, we live in an older home & some of the windows had to be cut out to install. We had just had gutters replaced, they dented the gutters with their ladders. The clean up was not done well. They trampled our rhubarb plants & it was a VERY bad experience. I had always heard such great things about Window World, but if I ever need other windows, doors etc, I will not choose Window World to do the job. They did give me a discount f ($200) and get a service guy to come to recaulk the windows & replace one of the downspouts they bent up. But it was a very unfavorable experience

had 3 seperate jobs:…read more 4-5 Stars: Replacement windows: Nice, friendly crew leader. Difficult conversing with crew. Did a good job. 5 stars. Replace french doors with slider to deck: Nice, friendly, professional installation. 1 star. Replace front entry system (door, side lights, transom window.) Nice, friendly, incompetent, appeared inexperienced crew leader, B-. Crew member often answered questions when he didn't have an answer. He was more interested in getting paid than quality control and doing a good job. Door handle put on crooked. Corrected when I brought to his attention (after payment.) He thanked me for noticing it because he didn't and he would have felt bad leaving it like it was.) I questioned caulking on outside. He said it couldn't be fixed. Caulking on inside of door (foyer floor against tile) was so bad. Totally unacceptable, unprofessional, lack of self pride in work. Also, door wouldn't lock from inside. WW send Don Southern out to satisfy my complaints. Don is a great employee. My satisfaction was most important to him. He cleaned up caulking on inside as best he could. Fixed the door lock. On his own came back to cover the caulking with toe molding. Had to come back to work on fixing the calking on outside. Don was the only one to salvage this unacceptable mess. Bottom line, crew leader should have quality control and fix obvious messes, or bad installation. Not recommend WW for this type of service.

Tim came to our home and we went over everything. I did my research and asked very specific…read morequestions. Tim had the responses, he was very knowledgeable. Christina at the office kept me updated and made the appointment. Mario and Avery did the installation. 2 days 18 large windows no mess, no problems. This company is top of the line. Pricing was very reasonable. If you are looking to replace windows, look no further.

Those Window Guys are Terrific!! We had a damaged window above the garage in the attic that was…read moreextremely difficult to access. Mo drop down latter, a small hole, no interior lighting, and no supporting floorboards. Bill accepted the challenge and somehow made his way to the window to measure for a replacement. A few weeks later the new window arrived and Bill scheduled installation at a mutually convenient date/time. Again, he made his way there and successfully replaced the damaged window. The charge was far below our expectations and professionally completed very quickly. We will continue using Those Window Guys while we live in Salem, VA. They should be your first choice for window replacement/ repair!!

Refused to sell me a replacement part and tried to sell me on a service call for a simple…read morereplacement. Bad business practices. If I could give one star I would.

Gutters, on time, great price, recommended a painter who was fantastic. Of course, now that the…read moregutters are on, we have not had rain. But I have a lifetime warranty if there are any problems! Highly recommended.

wonderful company. great job. great quality. I tell everyone about them…read moreSuper friendly, very knowledgeable. Clean up their mess they are just the best.

The workers were very skilled, polite, and extremely hard working even in the 90 degree temps…read more They did not cut corners and the house looked beautiful when it was completed. They cleaned up their mess every evening before leaving the job site so that we didn't have to walk over debris. We highly recommend this English speaking company! Thank you Robbie, Austin, and Big Mike!

After 3 years I STILL don't have a refund of $800 from a change in the deck (their mistake not…read moremine) or anything done on the corrections list. Still have the email from them agreeing to fix the work but never did. 16k and I have a deck that was done by an old man and his 15 year old "apprentice". They went in and out of our basement even when caught and asked to not do it was told "I needed to use the bathroom and didn't want to go to the gas station" They cut into our door when cutting the concrete, built the incorrect deck than was agreed upon, cut the boards so bad several had to be reordered. Deck is smaller than what we paid for and sits lower than the previous one. I instructed them to build it higher than before due to limited space on the lower porch and instead lost space. Deck is already in bad shape and completely wrong. Owner s a two faced dick that will lie to your face about fixing issues. Will add more pictures later as well as a link to my YouTube video(s) of their work.

Town and Country did an excellent job installing new gutters and vinyl siding on our house. They…read morewent above and beyond when we had water damage behind the vinyl by installing new OBD board, Tyvek, and seam tape. They matched the vinyl color perfectly, even with our vinyl being very old. My husband and I want to give a special thanks to Sal for staying on top of the project and keeping us up to date. Town and Country is by far the best contractors we have worked with!

My husband and I arrived in Roanoke to find a filthy apartment, so we had RVCT do a move-in…read morecleaning for us. Bless her heart, it took Nadia 8.5 hours to clean the place, and she worked the entire time. The cleaning was affordable, and the cleaner was as nice as can be. We will hire again.

RVCT did a fantastic job cleaning my heavily stained carpets, a sectional couch and two shorter…read moreflights of stairs. They do it all. They are amazing. Very professional, courteous and responsible. This is my second time calling on them and it definitely will not be the last. I strongly recommend the results achieved by this outstanding company. You will not be disappointed if you hire them.