Today I had the hands down worst customer service experience of my life! I have never written a negative review for anyone ever before, but the aggression I experienced today was absolutely out of line. The hairdresser has an anger management issue. My crime? I tried to express an opinion about what I wanted. I got a whole 3 words out before she aggressively stated " do you actually want a hair cut?" at which point I decided... what I really wanted is to be as far away from her as possible. I have been to Rob-Elle on 3 other occasions. Twice I got a nice cut from a woman who no longer works there. Once I got a hideous orange colour which was meant to be a natural looking cover for my greys - yes... the same hairdresser who did not want to hear my opinion about my own hair today. I must say I am quite disapointed- I have always had great conversations with hairdressers with good too and fro... listening to their advice, expressing my concerns and valuing their reply. So very disappointed. On a lighter note- I found another great hairdresser. Will never ever go back. read more