We had to have the roof replaced this winter after a branch made a hole. When Brooks came out to…read moregive us a quote he went on my roof and properly installed a tarp cover to protect from further snow/water damage before we even agreed to use Roofing Solutions! Someone was able to quickly and accurately help us through the entire process with insurance and Brooks came back the day after the install to clean up any debris. Friendly, professional and quick. It's almost a shame I should never need a new roof with my 50-yr rates shingles!

This business represents their services incorrectly. They represent "their crew" but do not tell…read moreyou the crew that will show up is one of many subcontracted crews. When the work was completed there was no QA/QC done. We had to walk the house and note the unacceptable work, send pictures to the salesman and a crew showed up at our home at 7pm at night to "correct the issues". The issues that we were concerned about were in the contract. The salesman kept saying "you're getting a new roof" however this is a patched roof with new shingles. That is in the contract, but the representation is skewed and he claimed we were getting something we were not. The salesman said they don't get paid until the job is done and you are satisfied, however he wanted full payment whether we were satisfied with the work or not. He was very condescending and insulting. My advice, skip this middle man that represents Roofing Solutions, and find a contractor yourself.

Forrest Came out to give us an estimate which was very detailed, as well as itemized per project as…read morewe requested of him. We didn't know if we could afford everything (based off 1st quote we received) we wanted done to our new home but once we received his quote it surprised us to find out we could go ahead with all the work we wanted to get completed. We did receive one more quote we had scheduled the following day of his that was even higher than the 1st (Forrests quote was a few thousand less). So next We scheduled a date for Forrest to start the projects and he arrived as he should as I will be honest he was 30 minutes late the first day which wasn't a big deal to us as he let us know beforehand he was running a tad late. He did some demo work and hauled off the old materials at the end of that day. he then showed up 30 minutes early the following morning with all the material in tow to complete the projects we wanted to have done (Bathroom remodel including new flooring, replace bath tub with custom tile stand up shower, new double vanity install, add a small linen closet, new toilet, new paint and wainscoting with chair rail molding, added receptacle and 2nd matching vanity light, new fan/light combo, new double mirrors, removal of popcorn ceiling, paint ceiling and add crown molding. He did an excellent job on the bathroom and we couldn't be happier with the work he completed. it's been 6 months or so since the project was done and we are yet to have an issue. If we did I'm confident he would come and fix the issue with no questions asked as we have now formed a pretty solid relationship with him and his family. The other projects were painting the kitchen, putting down new LVP flooring, installed a new butcher block countertop as well as a new sink, new kitchen trim, painting kitchen cabinets (he was very meticulous about as he took some time prepping them but as the process went on and research I did realized that the biggest step when doing detailed painting), sanding and staining a kitchen table, new steps on our deck (corner steps running the length of the deck both ways), putting down a covered 15' x 20' paver patio area with a A frame roof shelter with matching metal roof to our house as well as a 4 receptacles on each corner post/string lights surrounding and a dimmable set of remote LED outdoor lights, a paver walkway from deck to patio area, 2 floodlights on rear corners of house, new window above kitchen sink, a new fold down ladder attic access door, as well as a few other odds and ends (painting a few shutter, fixing a garage door, added a attic fan on a thermostat which has worked wonders keeping it cooler in here, and a few other small tasks). He had proper permits taken out and is very knowledgeable in what he does. All I can say is we are thankful we met him and will have him do any work we have in the future no questions asked. I trust him as a person and his quality of work as we had an inspector look over everything that was done and only caught one small thing. he told us the work was done very well and done correctly to the proper code required. He is a good human and has a big heart. I wasn't gonna comment on this post until I saw 3 stars and read the negative comment he received based on not showing up to a job. I would assume he had a good reason to not do so as from what ive learned of Forrest isn't in his character. I can say from experience his work is top tier and he is a pleasant person to be around.

I cannot say if this guy does good work because he failed not once, not twice, but three times to…read moreshow up for a job. He did let me know the first two times that he was running behind and I get it... things happen. But not so much as a call, explanation, or apology on the 3rd miss, not that I would have accepted it. At some point, I'd just be a chump. Three strikes buddy, you are OUT!

A few months back we experienced an outdoor fire from a burning riding lawnmower; thankfully a Good…read moreSamaritan driving by, stopped, grabbed a garden hose and literally saved our house. Naturally we contacted our nameless insurance company who sent out an estimator to survey the loss. Soon we got a check for a whopping $1,017! (Don't spend it all in one place!) We reviewed BBB, Angie's List and talked with a number of friends and neighbors. Eastern Home Repair's name kept coming up. We called, and Chris Web, the Owner/Manager came out and personally reviewed our damage. He was really confident his company was the right one for the job. Chris' personally delivered estimate was almost $7,000. I showed him the $1,017 check from the insurance company and he said "Russ, I cannot even buy the needed materials for that money. Don't worry about the insurance company, I'll handle it." End of Part One. Part Two. The insurance company wrote another check; the two checks added up exactly to Chris' $7,000 bid!! As for the work, his crew was professional, on time, knowledgeable, friendly and overall hard workers; they represented Eastern Home Repairs well! Great work, complete cleanup, outgoing crew went the extra mile and even replaced our rose bush singed by the fire! Chris, presented me with the final bill, which was almost $200 below his initial estimate; how often does that happen? Because of the professional work accomplished, I gave Chris the $200 to do as he saw fit in tipping his crew. How often does that happen? If you are looking for that right home repair company stop at the "E's" and pick Eastern Home Repair; you'll be glad you did. If there is a means of contact through this review, I would be happy to speak with anyone about this quality organization that takes over and favorably goes beyond expectations.

Very frustrating experience and waste of time to say the least. We had one concern , just one…read moremind you, and that was regarding how they were using an aggressive round sander on our home wood siding which is over 100 yrs old and has a dutch lap boards type siding and did not want the boards sanded to the point it changed the shape of the board itself. Only after a few days of hand scraping his painter quit and they then proceeded to cancel all of our projects on the contract as the office manager informed us the owner didn't think he could satisfy us, so all the work and the contract was cancelled. So basically it sounded like the owner doesn't respond well to customer concerns, it's either his way or the highway which is unusual for a business as most business I have worked with don't just bail after one concern by the customer is voiced. Just left the house half scraped and looking terrible. I also left 2 VM's and a text requesting the owner to call me back. He never bothered to return my calls or respond to my texts and let his office assistant / mgr give us the news he was cancelling everything. When I hire a man to do work for me I would expect him to do the right thing and at least return my calls and texts especially if he has just decided to bail and not do the work, and not shove that off for someone else to do. However They are refunding 100% of our initial deposit, which is the absolute right thing to do, so they get one star for that alone. Outside of that they would get no stars considering how they conducted themselves. The experience was pretty much a waste of time as the only thing I have now is a bunch of exposed wood on the sides of the house which looks horrible, a ton of paint chips on the ground that I've had to clean up myself once they informed us the painter was not coming back. We did have another painter come to the house and will be doing the job correctly using a flat sander for these type boards and said that was no problem at all and he would never use a round aggressive sander on dutch lap type wood siding. I guess this company has enough work that they conduct business this way and just walk away from a job in progress , leave your home looking terrible and leaving a mess for the customer to clean up. Being as the owner conducts himself this way I consider it good riddance that we are no longer working with this company.

Very pleased with the company and service. Mr Cole Cleary was the sales rep, he responded to my…read morecall with my leaking roof quickly, out of the other companies I called, Advanced Building and Roofing was the only company to respond. Mr Cleary pinpointed the problem, sent a price quote within 24 hours, I paid online and my roof was fixed within a week and before the next downpour. The crew arrived promptly around 10am and were finished before 2pm. Fast and efficient. I highly recommend this company and this review says a lot, I do not usually do reviews or surveys.

The salesman was attentive, I did my research on the company, and despite rain delays, as well as a…read moremisunderstanding between myself and the scheduler, the crew appeared on time and did a great job. They protected the windows and shrubbery from the old roof materials that were thrown down. My complaints: I was told they would charge me $75 per sheet of plywood that needed to be replaced. Interestingly, they bought 3 pieces of heavy-duty plywood (which does cost that much) and 5 pieces of lower-quality pressed board plywood (in which a substantially lower price would have been charged.) When I questioned the female employee who came after the crew left why that price for the low-grade quality plywood, her answer (and I kid you not!) was "for labor and clean up). Hmmm. Those costs were included in the estimate. Okay. The crew was ALSO SUPPOSED to go around my home with a large magnet roller to search for metal building materials (I.e., nails!) but never did that. Thankfully, I didn't have a flat tire as a result and a second contractor found several.

Carolina Trophy Roofs did a great job with my new roof…read more Everyone that was a part of the team was a delight to work with, but a special shout out to their production coordinator, Liz, who was caring and professional at the same time. She went above and beyond to make sure the installation went well, answered all my questions and was there for support anytime I needed any reassurance. I am so happy with the results as well as the help they provided with my insurance company to cover the cost of the roof. I would highly recommend them.