Great non-corporate health care. De Bertha is fabulous ,…read morecaring and funny! Her down to earth approach is like no other. I usually suffer from appointment anxiety, not anymore. The staff is incredibly nice, and skilled,appointments in a timely manner. What else should ya ask for? Ten out of ten

Today I finally switched my pcm after being unsatisfied with Primary and Immediate Care of the…read morePines for quite some time. I called on November 16th and November 22nd trying to speak to my provider about a referral that needed updating. I never received a phone call back either time. I was in need of an updated referral for a specialty appointment I have at Duke on the 30th. I made this appointment with Duke months ago under a referral that was active at the time. I called Primary and Immediate care back today, the 28th, to see what the status was and was told I needed to come in and see my provider to get an updated referral. Today is Tuesday, and my appointment is Thursday. If they had bothered to call me back either one of the two times I called previously, coming in would not have been an issue. So, I just paid out of pocket for the appointment I have scheduled on the 30th at Duke because they will not see me without the referral. If you value your provider seeing you as anything but a source of revenue, don't bother with this clinic. I personally liked the providers, but hated the way the clinic was ran.

Dr Pierce has been an amazing doctor who listens to my concerns answering any questions I have and…read moreexcellent bedside manner. Made me feel at ease knowing I have a Dr who cares.

Love my doc however Jane who helps phone line with prescription refills is very nasty and rude on…read morethe phone. She needs a lesson in customer service.

My almost 80 year old mother cut her arm and I rushed her to FastMed, only for them to be closed…read more(they close at 8 and we arrived by 7:30). The only other option was the ER, where the wait would have been hours. Not to mention all the airborne illness she's exposed to while waiting for care. This is completely unacceptable! This area could benefit from a stand alone ER center open 24 hours a day, which would help alleviate the cases over at First Health's ER and hopefully shorten wait times. I would have given this place zero stars if I could because we received zero service!

Went in because I was having a allergic reaction to something I ate, my face was completely swollen…read moreand throat was closing up. They refused service unless I paid $700 up front. I left and went to the UNC right down the road, as soon as I walked through the door the lady came around the counter and took me right back without asking me any questions or requirements for anything because she could clearly see it was an EMERGENCY. Close the doors. Working in healthcare is about helping people, not sending them on their way when they couldn't even breathe.

If you decide to rebrand you may want to notify your patients in the process. This office has been…read morelisted as my primary care since they opened. Today I was turned away for urgent care because of "rebranding" never mind that I've been your patient for years and have had flu for 36 hours and haven't been able to eat or drink anything. Thanks for providing care.

Horrible experience!! Do not receive services here. I was quoted a price for a spa service, agree…read moreto the fee quoted, received the service, paid in full before I left the building. I was later contacted by the provider who said she "made a mistake" and she said I owed $126.00 more. I told her that it was not appropriate to make an error and expect the client to cover her error? Not appropriate! We all make mistakes but the customer is not responsible to cover the error....To make matters worse, I then got a bill from Pinehurst Urgent Care (???) for $126.00 several weeks later. I've messaged through the website, called multiple times, no response! To bill a customer after they've paid in full for a quoted service is extortion.

Erin really digs in to get to the route of your issue, providing real life guidance that can be…read moreachieved while understanding we all just have to get through the day. After 3 years of "regular" testing of every type, Erin was the one to diagnose my SIBO and get me on a road to health. She stays up on current research and believes in using the body's own fascinating design for healing. I am so thankful I found her and you will be too!!

Rachel has been great at exploring things that might be causing my issues. She is communicative,…read morethorough and encouraging. It's always a pleasant experience when I have my appointment there. And I'm making progress!!