I have been with Dr. Willis for 20 years and have found him to be responsive to my needs. I…read moretransitioned to Medicare without any issues.

The most pleasant and kind provider I've ever had. I'm used to telehealth for my mat. But he's…read morewonderful. Maria is lovely too. Thanks from Kaba's

Went to visit office for weightloss management. While staff didn't seem the most customer service…read moreoriented, Dr. Sonja was very pleasant and apologetic of her tardiness which actually wasn't as long of a wait as I have waited in previous doctors office. She was very nice!

This place is a joke. I had an infection on my eye lid from an abrasion. I called ahead of time and…read moreexplained the situation. The operator told me to come on in they had opening. I arrived and the front desk lady asked me if anyone had called me that she didn't know if the doctor would see me because it was on my eye lid. She then told me she would talk to the doctor when she was available. 45 minutes later another lady came out and told me that they had no more openings for the rest of the afternoon and have a good afternoon

I was impressed with Dr. Truelson and so was my husband who is very difficult to impress! I believe…read morehe probably has a quick temper, and Sally B. most likely set it off. He explained that he did not want to hear about what any other doctor told me, for he wanted to start off with a blank slate. I thought that was a very good way to handle it, for I have had quite a number of tests done. I thought that both the admin staff and the nursing staff were all very friendly and professional also. We liked Dr. Truelson a lot and I look forward to seeing what he recommends for me. Mary M. Bell Ft. Worth, TX

Dr. Truelson has been my urologist for over 5 years. He is kind, thorough, and explains everything…read more He also thinks outside the box. I'm a big gray area (nothing I have is black and white) and Dr. Truelson always has an answer and suggestions that will help me. I've never, ever, had a bad experience with him or staff.

Amazing , friendly, caring, super professional and the staff are all a breath of fresh air.read more

The office was well run and efficient with a great front desk staff. Gloria was so helpful as it…read morewas my first visit. She was kind and patient with all my questions. The medical assistant Mayra made sure all my medical information was up to date and again answered all my questions with ease. She always had a smile and said she enjoyed her work at the office. The PA Laura was amazing! She was thorough and informative making sure I was comfortable with her inquiries and physical exam. I was truly impressed with everyone especially the dr. Dr. Padugulu was caring and again, calmed my nerves. I look forward to working with this office and the journey I need to go through with them! Highly recommend this staff and medical care!

I have been going to this office for as long as I can remember and had a physical 3-4 months ago…read moreseeing my current DR so she has seen me recently. I am going fishing this weekend and asked for a motion sickness patch to be prescribed over the phone without appointment and spending 125 dollars (HSA insurance) but was denied. So I need to go pay 125 dollars to tell DR I am going fishing and need a patch....this is not patient care, this is a money grab. There is literally nothing more to say than I am going fishing........spending 125 dollars and taking time off work to go spend 10 seconds is total BS....gonna take my blood pressure and put me on scale to justify that crap? Beyond pissed. I will find a place that cares more about me and my time and less about my money.

I love coming here to see Dr. Humphries. She is super nice and helpful. I just hate that sometimes…read moreI come u make a appointment and I wait longer than usual. Once I waited 2 hours I almost walked out. I realized to book right at opening and be there first before it opens for you to get called in quicker. Nonethless, the nurses and workers are super nice,friendly,&helpful.

Nice looking building and offices, but the environment could be better…read more The lady that draws blood is awesome at her job!

I waited for 3 weeks to be a new patient and was rejected in less than 15 minutes with no…read moresympathy... When I called to schedule the appointment, the receptionist hurried the conversation with little interest so that it lasted for less than 5 minutes. I let her know I was using the medical savings plan, Multiplan (ValuePoint), not insurance, which she knew in a general sense. Nothing about the fact that the clinic would not accept it was mentioned. I had to find that out 3 weeks later on the day of my appointment... I entered the clinic and turned in my new patient paperwork, having already filled it out and printed it ahead of time. In the beginning, the receptionist (another woman) was cordial and friendly, but once I informed her that I used Multiplan, and how the billing process was explained to me, her mood shifted. I provided her with a phone number to call for clarification, but instead, she left the front desk and spoke with a billing specialist in the back. When she returned, she sternly notified me that they would not be participating in the program, because they only accept Multiplan *insurance*, and what I had was the discount plan. Concerned that I hadn't explained it correctly, and that this was perhaps the reason I was being refused (this clinic had been the first one named on the approved list of providers I was given by Multiplan), I had a representative on the phone and asked the receptionist if she would be comfortable speaking with them. She looked at me with a vexed expression and repeated herself in a slow, and condescending manner, adding that "[they] don't have the staffing to sit on the phone all day and enter the individual codes for each of my visits." My worst fear had come true. I felt that because I wasn't using insurance, but instead a medical savings plan, I would be treated like someone who was too poor to receive their services. Lastly, when I chose to cancel the appointment, there was no sympathy or at least a professional courtesy remark like "we apologize for any inconvenience this has caused", "we wish we could help", or even "thank you for considering us." I walked away and that was it, after 3 weeks of waiting... The only type of consideration I received was from the Multiplan representative who was *still* on the line for me, waiting patiently... Generally speaking, people working at the front desk of a facility represent the integrity of the institute and the professionals they work with. This was a sorely disappointing experience that I wasted a lot of time on. My patience was met with a curt disservice. The women working at the front desk of BOTMC gave me the worst impression. I was looking forward to meeting the nurse practitioner and visiting the clinic for nearly a month. It's already difficult finding a place and then setting up an appointment. The worst that could happen is being treated with little care. P.S. Even the phone service representative who handles their calls whenever they're on a lunch break was rude.

I went to see Dr. Siri today, the staff were very friendly and very helpful many smiles very…read morewelcoming. I already knew the issues I needed to tend to and Dr. Siri listened to all my concerns and was there to help coach thru a few problems that I was looking forward to in a non-judgmental manner. He was very patient and kind about my concerns and I'm so relieved to know my doc has my back. He himself scheduled my work-up and he showed me how to navigate their app which usually isn't the case. The aid was kind and she laughed at my jokes lol, she was very kind and patient while I was trying to get my phone to work and get my information at the same time. He was very clear about checking any messages that go thru the app for his patients. If there is anything that is needed to be said about my next visit I'll try to add but my experience with this office thus far has been wonderful and I'm looking forward to adding him to my list of doctors I actually like in the DFW. Other than one therapist he is the only. Definitely worth scheduling an appointment. Bonus, his office is so nice! Beautiful and clean building.

I went and saw this doctor a few weeks ago. I was not pleased by the rude staff of the office or…read morethe quality of care form the physician. I will not be returning to this office. I hope, for the sake of other patients, that this physician becomes more compassionate and personable as a human being. As of March 2022, I would NOT recommend going to this practice.

Genuinely concerned about patient, thorough examination. Clear explaining treatment and next steps…read more Very professional and kind.

I'm so happy Dr. Lugo has his own practice now at Stellar Primary Care! I visited today and it was…read moresuch a great experience from start to finish. The office is beautiful bright, fresh, and welcoming and his staff is amazing! Everyone was so friendly, kind, and genuinely caring. Dr. Lugo takes his time, listens, and pays attention to every detail. You can tell he truly cares about his patients and wants the best for them. I left feeling valued and well cared for. Highly recommend Stellar Primary Care!