Had the unfortunate pleasure to sit and wait for Patrick Nolen today. I was looking to move…read moreprimary care to someone closer to home so when i received flyer in mail and read some of the reviews expectations were good. First issue: Patient portal - you would suspect or hope it was to help speed 1st patient visit along and cut down on duplication, yea not here. On-line you fill out patient info, address, emergency contact and several pages & fields including last Dr. seen, then at the end of that 30 minute session. You get to do it ALL over again but this time on 11 page document you need to print out. Make sure an take notice, one of the last pages ask for Credit Card number, expiration date & 3 digit security code info to have on file "just in case" interesting huh.... Second issue: Customer service skills, I showed up 10 minutes early. I was greeted cordially enough, I presented the eleven pages I spent more time filling out, since this one is a little more detailed and required digging up contact names, numbers and recalling procedural info not asked on the patient portal. I begin the sit and wait process for the next 45 minutes, do I get so sorry for wait, do I get he is with someone that requires assistance, do i get would you like a glass of water, heck no. Instead at the 50 min mark beyond my scheduled appointment I now see the nurse, same nurse who has been sitting at the front desk the entire time. She will now take my BP, Oxygen level, temperature and weight then I am taken into a patient room to wait additional 15 minutes. Finally after 65 minutes of being at their office (55 mins waiting for Dr) he walks in. Third issue: No respect for the patient. Instead of walking in and saying "I am so sorry and apologizing" I get " so what are you here for. We begin to cover why I am there and due to his lateness I do not have time to do a full 1st visit but I am willing to come back, get blood work and other tests done. Now, he offers an apology for being late. We quickly talk about why I am there. Total face-to-face with Nolen about 20 minutes. Now I know several of you are saying "you had the red flags" why didn't you leave. In the past I would have been gone, but now its simple. I know things can happen and Dr's can get backed-up so give some leniency. Until they cross the line, with attitude their time is more important than ours so just deal with it or you challenge their fees which can cause them to bow up. Which they are going to charge one-way or another remember you gave them access to your CC with authorization when you signed that document. If you are seeing this guy and are happy then that is great but if you are thinking about going to see him cause you got a flyer in the mail...think about it how many Dr's have you known that have flyers in the mail.

Dr. Ryan Nolan at achieve health is outstanding. He has great bedside manners. He does not just…read more prescribe medicine to cure things instead he looks at other options.

I absolutely LOVED the experience my family had with this urgent care.. from the easy online check…read morein - to the polite and helpful registration clerk - to the friendly, approachable, sympathetic, and encouraging physician It was just a great experience. We had the privilege of requiring care because our family of five was exposed to a strep throat infection. So our family which consists of three adults and two children were seen in less than 1 hour and we were engaged and updated throughout the entire process. To add to the complexity of my family you must also understand that all three adults in my family are registered nurses and have extremely high expectations of healthcare when it's being provided to our family. We discussed this urgent care visit and we are all just so impressed with this place that we will return to this urgent care at the moment that we have another concern. We will definitely be repeat patients here. We are sold with a front desk clerk who was awesome, the nurse, and the paramedic that Captured our vitals we friendly & efficient, and lastly, but certainly not least the awesome physician was so SO empathetic in his care & approach we are just overwhelmed by the superior quality of the care we received . I have wondered on many different occasions if physicians even care about their "bedside manner" anymore because it just seems sad because Everyone is in a rush and no one takes the time to be polite and listen anymore. But today I was changed and my family has been educated that awesome "bedside manner" DOES still exist. I will go to this place a million times over. I would trust this urgent care with any of my family for ANY condition. BOTTOM LINE: This facility cared about me, about my family, about my money, and about my time. I do not say this often but I am IMPRESSED.

I went because I was having chest pains. Doctor and nurse was nice. However they gave me aspirin,…read moresaid they couldn't find anything wrong and billed my insurance for 13k. I was only there about an hour. My portion of the bill is $900. Many items on the bill are duplicates. And $2400 for something regarding Covid screening??? Unbelievable.

He is an exceptional physician. I appreciate that wait times are minimal; I am typically called…read moreback almost immediately upon arrival. He is also very conscientious regarding my health, ensuring that diagnoses and treatments are limited to what is necessary at the time. This thoughtful and measured approach gives me great confidence in his care.

After much research on local physicians, we scheduled an appointment with Dr. Eldridge. Our new…read morepatient appointment took approx. one month to get into but was well worth the wait. Dr. Eldridge and his staff have been on time to all our appointments. Each time we go we have waited in the waiting room less than five minutes before they took us to the exam room. After the nurse took my husbands vitals, we waited less than five minutes before Dr. Eldridge came to the room. When I mentioned that they were quick he said that is one of his main focuses is getting patients in when they are promised to keep them happy. Dr. Eldridge is extremely knowledgeable and took plenty of time discussing our medical issues and the anatomy behind the problems. He explained in detail his expectations for the treatment plan as well as dietary modifications which he himself holds important. He told us an example of what he does as far as exercise and diet which is refreshing to know that he practices what he is recommending. He never made us feel like he didn't have time for our appointment or that he was in a hurry. He remember all our names when we returned as well as certain things about our family that made us feel like we weren't just a number. There is a lab in the office and they will send you a copy of all your lab results in the mail. Dr. Eldridge also includes a letter that her writes explaining the lab work and what is recommendation is regarding changes in medication or if you need to call for a follow up based on results. The office staff is helpful and friendly which is a nice change from most places. We will continue to see Dr. Eldridge for many years to come! Glad we scheduled the appointment and waited! He IS the BEST around!!!

Both Doctors in this office are very knowledgeable and take the time to listen to all questions…read more Then they follow up with recommendations and the best treatment and therapy for each person.

Treat you like family. Highly recommend. Excellent care. Doesn't try to sell you anything or…read morerope you into coming if you don't need it. Great staff and Doctors.

Surprise medical bills here, the front desk is atrocious. Clarifying pricing with them is pointless…read morethey lie and then turn around claiming extra fees as soon as you are done with your visit checking out. Do NOT trust this facility.

My wife and I were accepted as new patients a few weeks ago Everything seemed okay until I needed…read morethem to fill out FMLA paperwork on behalf of my wife ($40 fee up front). My FMLA status prior to this clinic was for up to 5 times a month for illness and 5 times for Dr/ER visits, which was about to expire. This office agreed to those same times and added notes into the computer, noting that time length. I received the finished paperwork, which was for 1 day a month for illness and 1 day a month for Dr/ER visits. I called them and the manager was full of tihs because she said that's the maximum time they write for FMLA, without her knowing anything about my wife's ailments or medical history.. I believe that she thinks FMLA is paid time off, which is none of her business, and it's not. She just flat out lied and thinks everyone is stupid, and it didn't take long to realize that. She just made up policies and prices as she spoke. Very unprofessional and prejudice, in my opinion .They are definitely con artists and we will not be going back. Update: Went to another doctor and had my FMLA paperwork filled out correctly, no problems.

I have been with Dr. Willis for 20 years and have found him to be responsive to my needs. I…read moretransitioned to Medicare without any issues.

The most pleasant and kind provider I've ever had. I'm used to telehealth for my mat. But he's…read morewonderful. Maria is lovely too. Thanks from Kaba's

Dr Kwaw was very kind & thorough in addressing my family's needs as a new patient. His nurse was…read morealso very sweet & attentive. The lab tech was also efficient and nice. The front desk person was also patient as we cleared up an insurance issue. Overall I'd recommend this clinic for all & so glad we found a good internal medicine physician.

I go to a different Texas Health Family Care location. My provider is fine, but I have a problem…read morewith the actual COMPANY. I have incurable, Stage IV cancer. So yes, I have some anxiety and trouble sleeping. Because my medication is a benzodiazepine, Texas Health Family Care requires that I sign a 3-page contract every year, with all the things I promise not do with my medication. Like sell it. And they require that I have a urine test annually to make sure I'm not a drug addict or selling my medication. I'm taking ONE low-dose pill ONCE A DAY. So I can sleep. Because I have Stage IV cancer. This really does not make me feel cared for. It makes me feel shamed and unwanted. They have to cover their rear ends, but how hard would it be for Texas Health Family Care to bend the rules for CANCER patients who take 1 mg of a benzodiazepine per day? Really?

Amazing doctor with everything great. Has great care, my experience was so amazing and had a great…read moretime I loved it.

I have been seeing Sarah since we moved to Texas in 7 months ago. I've never had a doctor who was…read moreso kind, listened, and truly feels like she cares about my health. My daughter sees Terri and she absolutely loves her too! she's made suggestions that have changed my daughters daily life. love this office!