Women deserve better than this…read more I had a routine mammogram at Solis and was later diagnosed with a mass in my right breast. No one called. No one explained. I found out by reading a cold, clinical report in an EMAIL, on my own. Alone. I was also charged $119 for a heart screening called mammo+heart. The results--showing arterial calcifications--were also sent to me in an email with circles on an image showing areas for concern, and still no one called to tell me what it meant OR what to do next. They still haven't. When I showed up today for my scheduled ultrasound, I wasn't even on the books. I was told I owed $428 upfront, and when I asked for help, I was told no one with authority was available. I am a nurse who works in an emergency veterinary ICU. When a patient has a serious finding in a radiograph, ultrasound or specialized test, we call the owner right away!! We explain what it means. We give options. Because EVERY animal deserves dignity and clarity. So why is it that women facing a possible cancer diagnosis are met with silence, disorganization, and complete emotional neglect? This is not just bad service--it's inhumane and unacceptable! To the staff and leadership at Solis: You are dealing with women who are afraid. Who are waiting on life-altering news. This is not the time to go silent. Pick up the phone. Explain the findings. Show empathy. Be better. DO BETTER. To the women reading this: Please know you deserve a facility that will treat you with urgency, clarity, and care. If your experience here mirrors mine, I hope you speak up too. We are not being "too sensitive"--we are asking for basic human decency. I have a biopsy scheduled. I am scared. And I feel abandoned. I will never come back here. And I wouldn't send a single woman I care about here either.

I would give zero stars if I could. They are literally incapable of seeing you within an hour of…read moreyour scheduled appointment. I scheduled for 7:15am, hoping that would mean I would be seen on time. No such luck. They've been open for an hour, and they're already running an hour behind? This is likely because they are double or triple booking appointment slots. They have no respect for their patients.

I had a great experience this morning at the Hulen location of Envision Imaging. Scheduling my…read moreprocedure on the phone was a pleasure with Erin. She was so polite and pleasant. I really enjoyed speaking with her. When I arrived at the office this morning, the two young ladies at the desk were polite. I was taken back almost immediately by my radiology tech, Chelsea who was wonderful to work with. She was informative, pleasant, gentle, understanding and patient. I really enjoyed my visit today from start to finish, which is very atypical for me when having to deal with medical procedures. Thank you to the Hulen location of Envision Imaging for making this experience pleasant because I was really dreading it.

Last minute our usual location called me and moved my son's X-ray to this location. Still very…read moreclose to my home so I just switched my plans and headed there. The staff was super accommodating and very personable with my adult disabled son. They already had all his info and the staff who did the scan was super caring, chill and eager to help our situation. We also had a few funny moments from my son so the appointment was very light and positive. This location is actually more convenient to the other so this will be our new X-ray home! It's so nice to be so welcomed especially at the end of the work day. Thanks guys!

These guys were ok in the hospital when I was involved in an auto accident, but their billing…read moreprocedures get them a big fat zero!! I was involved in an auto accident on 11/24/18. I just found out that I still have an open invoice with them. I received 2, which were paid by auto insurance, but they never sent me the third invoice. So it wasn't paid. They offered to turn me over to collections immediately, but a supervisor did extend for 30 days, and if insurance doesn't pay (What insurance company pays in 30 days?) I will be turned over for collections. My perfect credit will be ruined because of these jerks. I'll let you know what happens.

Took my 83 yr old daddy in for a couple of X-rays. There is always concern when appointments aren't…read moreavailable. Not this visit!! Roseanne at the front desk was delightful, patient, and extremely kind in dealing w my grumpy dad. She went above and beyond to accommodate us!

Fast and easy! Scheduled day before and they were ready on arrival. Super easy just lay there for…read more10 minutes and then an email will arrive within 10 minutes with all your info. The technician was nice and friendly. Results give alot of insight if you're looking to have a baseline on your health. Non invasive and so insightful. I know these have mixed reviews but I felt it was helpful to my fitness journey. Would recommend!

I have been a BodySpec customer for approximately three years and have completed numerous scans…read more When I arrived for my appointment, I knocked on the van door and, after receiving no response, opened the door to announce my arrival. The technician became very upset and informed me that customers are not supposed to open the van door. My first concern is that this protocol is not communicated anywhere in the appointment process. I reviewed my confirmation email, appointment instructions, and other communications, and there is no instruction telling customers not to open the van door, to wait outside until called, or to look for any readiness indicator.  When I asked how I was supposed to know this procedure, I was told it was clearly stated in the appointment email. It is not. My second concern is how the interaction was handled. I was treated as though I had knowingly violated an established rule when, in reality, I was following the arrival process I had come to understand through years of experience as a BodySpec customer. I have completed numerous scans over approximately three years, and technicians often do not open the door at the appointment time, and I have never seen any signage/indicator in the van window depicting whether the van is ready for the next client.   As a result, knocking and then opening the door after receiving no response had become the only practical way to determine whether the appointment was ready to begin.  Put simply, it is not reasonable to hold customers accountable for violating a procedure that was never communicated and is inconsistent with the experience BodySpec has repeatedly created for returning customers. My third concern is the justification that was given. The technician explained that she was alone in the van and did not know who I was or what my intentions were.  While I understand the importance of employee safety, that concern does not justify blaming a legitimate customer for failing to follow an unpublished protocol.  More importantly, the reasoning itself is difficult to reconcile with the situation. If unauthorized entry is considered a genuine safety concern, the solution should be clear instructions, visible signage, and/or physical controls such as a locked door. i.e., An undocumented customer procedure does little to address someone with actual bad intentions, while creating unnecessary conflict with paying customers who are simply trying to attend their appointments. A customer cannot reasonably be expected to comply with a rule that has never been communicated, and a person with malicious intent would be unlikely to follow that rule regardless. What is most disappointing is that this situation was entirely avoidable. A simple instruction in the appointment confirmation such as "Please do not open the van door. Wait outside until the technician invites you in" would have prevented the entire interaction. I have been a loyal customer for years, which is why this experience was so surprising and frustrating. Unfortunately, this interaction has significantly damaged my confidence in BodySpec. I hope the company will review both the customer communication process and the way situations like this are handled in the future so that other customers do not have a similar experience.

Watch the billing with this company. I was over charged on my co-pay, which they acknowledged and…read more6 months later I still have not received the refund. Sad fact is this is the second time they have over charged me. I will would not recommend them.

One of the worst Medical industry experiences I've ever had. I can't even call it healthcare…read moreindustry because this business does not care. First, be aware that, if you call them, you will have to wait a long time, that's if you ever get an answer. After a while, they forward you to their voicemail. I finally got through to them and they scheduled me to go to the Benbrook location. I got there and waited a long time. Then they put me in the MRI machine and the machine wouldn't work. They implied it was because I was too fat even though I weigh 300 lb and the machine is supposed to work for patients up to 350 lb. In fact, they had asked me for my weight when I made the appointment and I told them my weigh is 300 lb, so they scheduled me for that location knowing my weight. The tech, Ben, was super nice and accommodating, but he couldn't get the machine to work after I had been there for almost 2 hours. Since their machine didn't work, they scheduled me for a week later in the Duncanville location because they have a bigger machine there. That one is almost an hour drive from my home and I had to pay tolls to get there. When I got there, they told me the machine did not start that morning and that they were trying to reach me to let me know, but that was a lie because I had no missed calls or texts. I asked them if they could schedule me somewhere else that day because it was still the morning and they said no because they could only scheduled me for an earlier appointment in the morning for my four MRIs even though the four MRIs only take 2 to 3 hours total and they are open until 8:30 p.m. That excuse is so bogus! So they scheduled me for more than a week later in the same location. On my way there, I called them to make sure the machine was working, but I never got an answer. Instead they put me through the voicemail and I left my number, but no one ever called me back. All told it took several weeks, three long trips, many hours taken off work , and lots of money spent on gas and tolls to get my MRIs done. On my initial call to make my appointment, I asked them if they could send me to a place with a newer machine, but they told me all their locations had their machines upgraded a couple years ago. Really? The MRI machines in Benbrook and Duncanville are raggedy. The Benbrook one didn't work at all. The Duncanville one didn't start that morning. I asked someone there if this happened often and the answer was occasionally. This company charges the insurance company a lot of money to do MRIs. Do they really care about their patients or only the money they can get out of the insurance companies? To be clear, I am not a habitual complainer. In fact, before writing this, I answered surveys from Southwest Airlines and Baylor Family Practice at 900 Magnolia Street in Fort Worth, and gave them both glowing reviews with lots of praises for their staff. I would rather write nice reviews but, in this case, all I can say is that Ben is a great employee and he should get a raise.

Great care from Miss Vicky at this location ! They are well located. Very efficient and they're on…read morethe ball. The office is immaculate and the parking is ample ! I give them 5stars but they are a 10!

Went here for the location but will not be back . As others…read morereviews mention, this location is NOT set up like other Solis locations as far as privacy . I could have ignored that part but the tech rushed me through so quickly , less than 6 minutes for entire time in the back . I question the accuracy of the mammogram . When I asked if the same radiologists read the scans as the other BASH location she replied " no I wish- it's a company out of Houston" so my confidence level with the place is zero now . Lastly the check in person was so unfriendly , did not greet me acted like a patient was an inconvenience. There was no one in the waiting room unlike the BASH location which is always packed . Management needs to read these reviews!

I had a fantastic experience (as much as possible when getting a mammogram anyway!) thanks to ANNA…read moreat the front desk. I came in completely unprepared, had left my wallet in the car, didn't do complete the pre-arrival paperwork - just a mess. I told her I could reschedule but she helped me get everything set up right there and fortunately I they take apple pay. When my card was declined (UGH) she helped me with options and after some time on ANNA'S part I was able to take care of my yearly. I'm a big procrastinator so all the work that she put in to get me in was immensely appreciated!

I arrived at the scheduled time with all my paperwork filled out. Front desk staff was rude and…read moreseemed put out when doing their job. It has now been an hour and still no mammogram.