Something has changed with this practice. It isn't as professional or responsive as it was, seems…read moremaybe more bottom line driven. If you need surgery you're a priority but after that, get in line. While some aspects of the practice are as good as they were 5-7 years, others have significantly eroded . Scheduling and communication are two of the biggest negative changes - not sure why, actually, just based on recent experience with a surgeon's medical assistant and surgery scheduler. Our experience included not receiving return phone calls when promised, not honoring commitments to appointments as discussed, and these are things that we as patients can evaluate - as opposed to how great the surgery was.

My experience with TMI began in 2016. Due to a motorcycle wreck in 2010, several things needed…read morerepair. It began with a knee replacement done by Dr Seroyer. went better than expected. Next issue was addressed by Dr Even. He has a great group, can't speak highly enough about both Dr Even and his PA Ambrosia. Amazing team. Couple years and I'm back with a hip replacement. Once again, Dr Seroyer does an outstanding job. Back on my feet in 2 weeks. Another 2 years roll by and again I need to see Dr Even. Had to have another fusion and they found a small cyst in L3. After recuperating I was good as new. My latest adventure was another spine issue and Dr Even and his team were just as professional as they were the other 2 times. Still recuperating from the last one. Over my 10 years experience, The Surgery skills and desire to get you up and going again are the best there is. As with all offices, changes have been made and sadly not all for the better. Thankfully, the team of Dr Even and Ambrosia are still intact and I would call them again tomorrow if my back needs work. If my other knee and hip need work, Dr Seroyer will get the call. There are issues getting to see the Drs due to schedules and as such, appointments are given to the doctors PA. Thank goodness Dr Even has an excellent PA with Ambrosia. Never worry about visit with them. They are the Best Drs around. That's the reason the PROs use Dr Meister, Dr Seroyer and Dr Even and I fully understand wht.

I had been a patient of Dr. Ongangi and appreciated her care, but unfortunately, I made the…read moredecision to leave her practice due to repeated negative interactions with her front office staff. During my most recent phone call, I was consistently talked over, my concerns were ignored, and I was met with dismissiveness rather than support. When I politely asked the male receptionist to speak with a manager, he instead transferred me to another staff member. That associate raised her voice at me, repeated the same unhelpful information, and made no effort to address my concern. I was told management was unavailable, which felt like a brush-off. No patient deserves to be treated with such hostility or disregard--especially when simply trying to get clarity or help. While I had respect for Dr. Ongangi's medical care, the toxic front office culture reflects poorly on the practice as a whole. I hope the management takes serious steps to improve how patients are treated. Until then, I cannot recommend this practice.

Their front end staff are the nicest. They are prompt to answer any questions and extremely…read morehelpful. This type of excellence isn't really present anymore in the front office staff of a busy practice so I wanted to shout it out and let them know, they rock!

Although I have been a recipient of chiropractic care, over decades, I am quite aware that Not All…read moreChiropractors ate created equal and I have formulated a list of qualities that are a priority to me, when searching for a new DC. The first being that I have high expectations. This facility met them and actially surpassed them. From the staff that answer the phone, to the Receptionist, the Techs & the doctor himself. They all reflect qualities of caring, compassion, efficiency, and listening. My chiropractic care yeilded very good results on the first visit, which exceeded my expectations. I would strongly recommend Comfort Rehab, if you are looking for pain relief, increased mobility, and improved quality of life. The entire staff will ensure that you have the best of care.

I have been going to Comfort Rehab for about 2 years now and honestly speaking i wouldn't go…read moreanywhere else. Today in fact I walked in at a soft angle lol and walked out feeling brand new. Kyle Hassell is an awesome extant talented individual and has amazing energy and a personality to match. The young ladies that work in the office and all of the staff are a pleasure to come in contact with. I highly recommend anyone who needs a chiropractor to make an appointment and see for themselves. I'm sure that you will walk away feeling much better and with a smile..

I was referred by Dr. Patel in Waxahacnie, Tx to the AOA in Arlington for an MRI appointment (left…read moreleg pain). The MRI was scheduled At I20@Matlock. My husband suggested I call for an MRI closer to home in ELLIS COUNTY. I spoke to April Youngblood. I made my request to change locations and explained my situation. April was showed personal compassion, professional courtesy and effiency. April stayed on task, made changes and listened to my emotional concerns. Asside from being profesonnal, April expressed sincere compassion and understanding. I have a new location convienantly 20 minutes from my house. April put my concerns to rest. Thank you. (EvelynJSanders).

I have seen a few doctors at Arlington Orthopedics in both Arlington and Mansfield and think the…read moreDOCTOR'S are great. However their office will blow up your phone with text and calls constantly about paperwork, and confirming. etc. They even text you at 7:00 a.m about things. It's a lot! Furthermore if you need MRI"s or treatment they only do it at Baylor Scott & White in Arlington on Highland. I will never go there again if that is the only place the doctors at Arlington Orthopedics can send patients to. If I thought that Arlington Orthopedics was bad about blowing up up your phone, Baylor is a thousand times worse especially when it comes to getting their money before your procedure! I received multiple calls and text from multiple people there daily wanting their money. We were waiting for our insurance to process claims from another procedure somewhere else where our deductible could be seen by Baylor. Still the day before my procedure they sent another text saying they have to have my payment tomorrow in all caps! What business does this? Even on the day of we had to sit in the business office and hash all this over again and again which made things very stressful before having a procedure. Lastly out of 2 visits there, I have only encountered one nice person. No one there cares about anything except getting your money. My advice is to think long and hard about Arlington Orthopedics if you think you may need an actual procedure and then you better have your money ready and your ducks in a row. Baylor Scott & White is very aggressive in getting their money. That's all that matters to them.

I have been a patient here for over 25 years the professionalism, care, response, and compassion of…read morethe nursing staff has dropped TREMENDOUSLY over the last couple of years!!! I am extremely disappointed! The front staff has gotten just as bad and EXTREMELY RUDE I was even told I could NOT make an appt with my dr to discuss my medications etc just to call back and make an appt thru someone else that answered I am actually thinking of finding another MD after ALL THESE YEARS!!! TSK TSK!

I will never return to this location. i found it through my insurance company and it was close to…read morethe house. I showed up to my appointment on time and was scolded for not showing up 30 minutes early and asked the reason. The receptionist called the Dr in front of me to tell the Dr my reasoning for being "late". I understand showing up early to fill out paperwork but i made the appt at a certain time because that when I was available. After seeing the OBGYN and having a check-up, i get called into the HALLWAY in front of the staff and the Dr tells me my results and prescription; not in the private room but the open area with other patients and staff. I was so embarrassed and could not leave fast enough. They need a refresher course on professionalism.

If it were up to me. They wouldn't get any star! The Dr himself, he is wonderful! It's the…read morereceptionist who are horrible, rude and hv no etiquette. They are the ones who make the clinic look bad, due to the way they treat their patients. I have already reported them to the BBB. And to think I'm the one who referred my entire family here! I really miss the old staff! These new girls hv no idea what they're doing let alone how to treat a patient

The staff here needs to work on their compassion severely. I work at a hospital working with…read moremedical gas. I got an emergency shutdown the morning of my appointment and had to work until it was finished because peoples lives are at stake in that situation. I rushed over (my appointment was at 2) i arrived at 2:20 only to be told that they only take patients before a 15 minute grace period. To be turned away for 5 minutes is immoral for a Drs office to do and ive never experienced anything like it. Especially since I made the appointment 3 weeks ago. I've been struggling severely with my health for the last 6 months and needed their help. I wasn't even a first time patient. It seemed its the staffs guilty pleasure to turn people away despite me explaining my situation because it seemed it brought her great pleasure. I would never trust this place with my health again and for my family and friends as well.

Dr. Hopkins has completed three surgeries on me the past year. He is very professional and knows…read morehow to perform procedures with very little scars.

I have a few doctors at this AOA and they are all good elbow foot back neck shoulder, almost every…read morepart of my body and I highly recommend them

I had a very pleasant experience. Nurse Practitioner Markeita Johnson was very nice and took her…read moretime with me which is what I look for most in healthcare providers. She listened to my concerns and addressed them accordingly. Lizette administered my flu shot effortlessly and with no pain, and delivered with a smile. The front desk attendant Savannah was very professional and nice as well. Even the lab phlebotomist was kind enough to not 'dig around' too long for my vein when taking blood. I would recommend this location for the kindness and professionalism they displayed to me.

Me and my family have been patients here for over ten years. Since switching to Dr. Ramos, she has…read morebeen anything but professional. They took over 2 months to send in my referral to specialist. Then they want to blame the other doctor. She has a very condescending attitude and disrespectful. Abby, I think her name is who works at the front desk has a horrible attitude very unprofessional. Save yourself the trouble. Don't come here unless you want ghetto and disrespectful staff.