They overlook appointments, Their staff is unprofessional, and their business hours are garbage.read more

I wish I could give 0 stars! I got my braces put on in 2021 and the practice is so overbooked they…read morecan't see patients every 6weeks as they are supposed to. I missed an appointment and never was able to get ahold of the office again. I got threatened by a debt collector to ruin my credit with the bill and Here I have paid almost 5k dollars and haven't received service! they never answer the phone and leaving a voicemail is like talking to a brick wall. And to put the cherry on the top they won't even let u go to another location to receive service but here I am walking around with my bottom teeth missing because of their referral for extractions. My smile is worse off‼

Dr Adenwalla is super smart. He did my daughters braces. It was such a great experience from start…read moreto finish!

What a great Invisalign experience! I don't usually write reviews, but I felt strongly enough to…read morewrite this one. From the minute I walked in, I felt like family. Dr Adenwalla immediately made me feel comfortable with his clear understanding of my case, familiarity with all the new advances in orthodontics, and easy-going personality. The staff is incredibly friendly and responsive. I traveled quite a bit to be under Dr Adenwalla's care, and so far my results have been great. I look forward to continuing with Dr Adenwalla and have already recommended him to my family members and friends!

I've always had a great experience at this office. the staff is friendly, care is great,…read moreenvironment is welcoming. However, I'm extremely disappointed by the recent change in their payment policy. Patients are now required to pay the full cost upfront (in my case, nearly $300 for a routine cleaning) and HOPE that insurance reimburses them weeks later. I cannot imagine what this would cost for a family bringing in multiple children for a routine cleaning on one day, easily over $1,000 required up front!!! Let alone any other more expensive procedure. As a direct result, I cannot continue care under this policy. I understand the office has implemented this due to past unpaid bills by other clients, but it is absolutely unfair to penalize responsible patients for others' shortcomings. I have already found a new practice that accepts insurance directly.

Beware of this dentist. They make you pay upfront and then they submit to your insurance. Not…read moresure why I have insurance if they are not going to use it. There original quote was way off and ended up with a big bill at the end.

Do not send your child here. I was a patient 15 years ago and at the ripe age of 12, I knew this…read morewas more of a business than a practice that cared about you. I remember there were about 6 chairs and everyone rotated in and out like some impersonal assembly line. My teeth were very spaced out, and the doctors told my parents and I that they would close the space and fortunately, I had room for wisdom teeth that would help further close the space years later. I don't have wisdom teeth. That should have shown up on the x-ray, but perhaps they were too busy getting everyone in and out to notice they probably picked up the wrong person's x-ray. It was never corrected. I found out 6 years later from my dentist, braces were off and still some unattractive space between my teeth, what they had been telling me all along was a mistake. I practice good oral hygiene and only have one cavity. The cavity is in the shape of the band that was around my tooth when I had braces. The orthodontists should have seen that there was a gap between the band and tooth, but they never paid attention. If they had seen it, I would not have a cavity. I know at least one other woman who went here as a child and has experienced this same incident. Recently, I discovered that I have to get a soft tissue graft on my lower bottom gums because of my braces. My teeth moved too much when I had braces and upset my gums and now they are receding. I'm not 100% sure if this incident is directly related to their practice but based on other experiences, I'm not ruling it out. Be patient with your research and find the best care for your child. If you received a recommendation from a friend to send your child here, that may seem like a good idea in the present, but I suspect there are many past patients who are still dealing with problems caused from years ago. This practice is not worth anyone's dime.

What can I say about Drs. Steven and Mark Misencik? They are absolutely the BEST orthodontists in…read morethe area, hands down. We visited a few orthodontists before deciding to take our children to them and believe me, the decision was not hard to make. We found the doctors (a) extremely knowledgeable, (b) experienced (thousands of patients have been helped), (c) personable, and (d) patient with our children and with us, especially since we ask a lot of questions. We have since recommended a number of our friends and relatives to their practice and every one of them has thanked us. You will be very impressed with the level of orthodontic care and their wonderful personalities.

I went here starting in the 7th grade I believe. My teeth are straight now, but my jaw is messed…read moreup. It's clear that in the school pictures before I started there that my jaw was fine. Now, it's not. My teeth are straight yes, but my bottom row and top row do not align, and my smile is lopsided. It doesn't help that when I smile with teeth I have lines that appear on my jawline and show how it is misshapen. I wish I could go back and not have gone there at all.

This office is amazing! They really care about their patients and provide really good service. Dr…read more Papandreas cares about technology and patient care. Both kids and adults can feel comfortable in the office. Great office!

I have been a customer of Dental Works for over 25 years. I have never had a problem with customer…read moreservice, care and satisfaction until about 3 years ago when there was a change in management. On 12-18-25, I was informed by the receptionist that I had an approximate credit of nearly $180 due to various overbilling past charges. This was the first time I was notified of this credit amount. I requested a refund on 12-18-25 and that's were the difficulties and dissatisfaction with Dental Works began. It has continued to this day. The office manager told me that it would take 3-6 weeks to get the refund. As of 2-11-26, I have NOT RECEIVED THE REFUND AFTER 7 WEEKS. When I made refund inquires on 2-2-26 and 2-10-26, the office manager showed little concerned about the length of time that had past and an unwillingness of providing a possible resolve to the unreasonable delay in getting the refund. When I asked where do I go as a next step to get the refund, she said there is no number I can call or am unable to make contact with anyone at corporate headquarters regarding this matter. She may have given the impression through her words and actions that my persistent inquiries about this refund matter was a bother and an annoyance. I'm left with no idea when if ever I will receive my refund. Very poor customer service and work practices are presently at Dental Works Strongsville. The customer service at Dental Works has declined greatly since a change in management about 3 years ago particularly with regards to billing and refund procedures. How does one have an accumulated refund of approximately $180 if billing procedures are correct and accurate?

Been going here for a while, was scheduled for a cleaning they cancelled it because my hygienist…read morebroke there arm. I have tried to reschedule and no one here answers the phone or calls anyone back, I have left 10 voicemails since. Does anyone even work here? What is going on, I will try calling corporate if they have a number.

Amazing staff and doctor! I have multiple children seeing this ortho even though we have moved…read moresince start of treatment and getting there now requires more time. They are flexible with appointments and very compassionate to patients and parents!