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    Misencik Steven DMD

    3.0 (2 reviews)
    Closed 7:00 am - 3:00 pm

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    DentalWorks

    DentalWorks

    2.4(13 reviews)
    1.3 mi

    I have been a customer of Dental Works for over 25 years. I have never had a problem with customer…read moreservice, care and satisfaction until about 3 years ago when there was a change in management. On 12-18-25, I was informed by the receptionist that I had an approximate credit of nearly $180 due to various overbilling past charges. This was the first time I was notified of this credit amount. I requested a refund on 12-18-25 and that's were the difficulties and dissatisfaction with Dental Works began. It has continued to this day. The office manager told me that it would take 3-6 weeks to get the refund. As of 2-11-26, I have NOT RECEIVED THE REFUND AFTER 7 WEEKS. When I made refund inquires on 2-2-26 and 2-10-26, the office manager showed little concerned about the length of time that had past and an unwillingness of providing a possible resolve to the unreasonable delay in getting the refund. When I asked where do I go as a next step to get the refund, she said there is no number I can call or am unable to make contact with anyone at corporate headquarters regarding this matter. She may have given the impression through her words and actions that my persistent inquiries about this refund matter was a bother and an annoyance. I'm left with no idea when if ever I will receive my refund. Very poor customer service and work practices are presently at Dental Works Strongsville. The customer service at Dental Works has declined greatly since a change in management about 3 years ago particularly with regards to billing and refund procedures. How does one have an accumulated refund of approximately $180 if billing procedures are correct and accurate?

    Been going here for a while, was scheduled for a cleaning they cancelled it because my hygienist…read morebroke there arm. I have tried to reschedule and no one here answers the phone or calls anyone back, I have left 10 voicemails since. Does anyone even work here? What is going on, I will try calling corporate if they have a number.

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    Misencik Steven DMD - orthodontists - Updated July 2026

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