Dr. Schwartz was very careful and patient with my elderly husband. The practice is well kept and…read moreeveryone is very professional. I trust them absolutely.

Couldn't be better. Extremely clean and well organized and well run and Dr. Elahi is a great…read morecommunicator and extremely caring.

Getting eyes checked Getting my left eye cataract fixed…read more Great doctor Go to see him Very nice and friendly

Our friend went in for an eye exam. She doesn't speak English well and is on Medicaid-subsidized…read moreinsurance. They charged her a co-pay with her insurance company. But they refused to provide her the results of the exam without an additional $75. I spoke to them and their story made no sense whatsoever. They would immediately provide the results by email for $75 but -- due to HIPPA -- would require 3 weeks and a pile of paperwork to provide everything but the actual prescription. They called the $75 a "refraction fee" but it's actually a junk fee. It's also illegal to refuse to provide medical records under NYS 18(2). If their plan was to upsell $5-10,000 of Lazik procedures to a person whose family earns below 107% of the poverty line, it was a stupid plan and it was cruel. Don't do business with them.

Very disappointing experience…read more Before arriving, I called to inform the office that I would be running late and specifically asked if I would still be able to see the doctor. I was told that it would not be a problem. However, when I arrived, I was suddenly told that I would need to reschedule. No one contacted me in advance even though they were aware that I might be late. According to the hospital's appointment system, the visit is listed as 15 minutes. When I arrived, I was unexpectedly told that the appointment would take 2 hours, yet no one could clearly explain why. If the appointment actually requires two hours, it raises the question of why I could not be seen the same day after confirming my arrival. The 15-minute late policy does not seem to be applied consistently, and there appeared to be little effort to help or find a reasonable solution. While trying to understand the situation, I asked several polite questions but unfortunately did not receive clear answers. At one point I briefly took a photo of the area, making sure not to photograph any patients or front desk staff. I was then told that photography is not allowed due to a sign prohibiting it, however no such sign was visible anywhere. Overall, the experience felt very disorganized and unhelpful. I remained polite throughout the entire interaction and simply wanted clarification, but none was provided.

Michelle Lee is quite frankly one of the worst medical professionals I have ever dealt with in…read moreNYC. After she was paid an outrageous fee, she was totally unresponsive to any follow up calls. Her supposed voice mall did not indicate that I was leaving a message for her and I never heard from her . She failed to explain why certain services that I believe were duplicative were being done and billed . The new lenses she provided failed to correct the issues for which I had seen her. It is a shame that the excellent services provided by Weill Cornell Eye Associates has had someone like this on their staff. I am under the impression she has left the organization.

Dr Shepps has been taking care of my vision needs for many years . He is very knowledgeable and…read moreseems to stay on top of cutting edge technology ( I've never seen so much new testing machines ) he is very thorough with his exams and diagnosis. He recently did cataract surgery on my brother is was not a typical surgery as my brother had other issues which made it very complicated. I don't think I've seen my brother with out glasses on in over 50 yrs , but two days after surgery he was not wearing them when I saw him .

My husband & I have been seeing Dr. Shepps for many years and are very pleased with him and his…read morewhole staff. He is very knowledgeable, professional and a patient doctor. He explains what is going on with your eyes and is straightforward and is not in any rush to get you in for surgery unless truly needed. His staff is always friendly, efficient and professional and make you comfortable during all testing. They keep things moving so you are not sitting around waiting all day. We would highly recommend Dr. Shepps and his staff - you will be very happy.

To keep this nice and short, this review is for a family member who was a patient. Dr. Young is…read morevery kind, knowledgeable and a great provider. As for the people who are managing, not helpful w a touch of passive aggressive attitudes. Front desk, billing and the girls who pick up calls are nice and tried to help with out situation but was given the run around for a billing issue for a month or so. Only person we were told was to speak to was Nicole. After multiple attempts to reach her she ended up being anything but helpful and kept a condescending tone. Was gaslit all the way for an issue that wasn't ours. By the way the issue was dragged unnecessarily I directed my family to a new practice that deserves our business.

Front desk was SO rude. Hung up on me. They need to either take a vacation or learn how to be…read morekinder to the people calling with issues. Wow.

I am so glad to have seen Dr Koster of NY Vision Group for my two eye catatact surgeries. Talking…read morewith him made me feel at ease all the time, He takes his time and answers all questions . It was a pleasure speaking. All througout the procedures He was very assuring and comforting. From the first day I meet with Dr Koster and including the front and back office staff were GREAT. I give a A+ and Highly Reccommend Dr Koster.

TLDR: Hostile, unprofessional doctor who publicly berated patient. Potentially discriminatory…read morebehavior. AVOID. During a routine eye exam with Dr. Koster, I experienced concerning unprofessional behavior. When I mentioned having vision correction surgery 14 months prior in another country and asked about my current eye health, Dr. Koster immediately became dismissive, stating "you know, I don't do post op care for other people" and ended the appointment without answering any of my questions. By his logic, if his own patients move to another country, they would never be able to seek routine eye care from a local doctor. No surgeon, including himself I'm sure, provides post-op care indefinitely, especially for patients who relocate to a different country more than a year after their procedure. When I requested my exam results at the front desk (as none of my questions were answered), Dr. Koster followed me into the hallway and publicly berated me in front of staff and other patients, repeatedly yelling "WHY DID YOU GET SURGERY IN ANOTHER COUNTRY? WHY AREN'T YOU GOING TO THEM FOR FOLLOW UP? WHY DID YOU GET SURGERY IN A COUNTRY YOU DON'T LIVE IN? YOU SHOULD HAVE GOTTEN SURGERY WHERE YOU LIVE." His aggressive behavior and elevated tone made me extremely uncomfortable, especially as I was simply seeking a routine eye exam as a new patient. The level of hostility in his response was so disproportionate that I found myself wondering if his reaction was influenced by my age, gender, or ethnicity. I attempted to address this incident by contacting the office manager, Nicole, who apologized and offered to refer me to another doctor in the practice. However, my primary concern was Dr. Koster's unprofessional conduct, for which I never received acknowledgment or apology despite my attempts to resolve the matter privately. The practice's phone lines are managed by a shared services call center, making it extremely difficult to reach them directly. I ultimately decided not to pursue the matter further, but patients should be aware that they may encounter extremely unprofessional treatment at this practice. Patients deserve respectful and professional medical care regardless of their medical history or where they previously received treatment.

Dr. Auerbach is a fantastic ophthalmologist! I've been seeing him for a few years now and he's…read morealways able to accurately and quickly diagnose any eye issue I'm dealing with. Since switching to contacts I've had a couple eye issues that have popped up. It's always good to visit as Dr. Auerbach is actually really funny and good conversationalist. Beyond that though he is extremely knowledgeable in his field and very skilled at breaking down diagnoses. Lastly, the office manager is really nice too. Overall great eye dr experience.

Being a New Yorker can take a real toll on your spirit, body and mind. Anyone who wakes up before…read morethe sunrise in New York knows battling for a spot on the 6:00 am train alone can age you by five years. A few weeks ago, during my daily Manhattan mayhem, I started to notice that the street signs and subway arrows seemed to blur together. 95th and Broadway started to read 9th & Bradway; I was even having trouble making out the prices on the Dunkin Donuts menu not that it matters because after multiple trips to and from America's favorite coffee chain store, I've got most of their products memorized. After days of experiencing on again, off again blurry vision, I knew it was time to make the dreaded eye doctor appointment. I say "dreaded" because my experience with eye doctors in the past was just that. When I was younger I was diagnosed with a lazy eye, so was in and out of eye doctors until I grew out of the problem. From the age of about 6 to 16 my nose was pinched under a pair of glasses, and my eyes were poked, teased and dilated year after year. I had not visited an eye doctor in about 8 years and hoped whatever was causing my blurred vision could be easily treated. I began to cruise around my insurances website, looking for an eye doctor who was in walking distance of my apartment so that I could avoid giving the MTA any more of my hard earned income. I quickly came across a 315 Central Park West office, conveniently located on my side of town. I gave the office a call and because I needed to see someone after 3pm, was told to schedule with Dr. Robert Auerbach. I came to find that Dr. Auerbach only treats patients in the Upper West Side office on Tuesdays and Thursdays. His hours are wonderful for us working class individuals because unlike many offices in New York he has later availability. I scheduled an appointment with Dr. Auerbach at 4:00 and after my usual chaotic day at work rushed myself to the office. I arrived to 315 Central Park West, early and had a moment to take in the incredible building. The building is beautiful, my first thought was "so this is what Cinderlla's Castle looked like". The building is made up of some offices and apartments, and I thought to myself if you don't work in this building....what do you have to do to live in it? Anyway, I entered Dr. Auerbach's office early, and was able to be seen almost immediately. There was zero wait time. His office assistant was warm and friendly and Dr. Auerbach was just as charming. I was quickly thrown back to my 6 year old self, when Dr. Auerbach pointed me in the direction of the bear like 'eye exam chair'. However, the exam itself was nothing like what I had experienced before. Dr. Auerbach did not just throw my head back and squirt a bunch of chemicals in my eyes; instead he sat down with me like an old friend, and truly listened to what I was experiencing. We even went over my family health history as well. When Dr. Auerbach did exam my eyes he did so carefully, and listened to my concerns about having my pupils dilated. I was afraid the dilation would affect my vision and had a writing assignment to complete that evening, Dr. Aurbach respected my concerns, and was careful to move quickly to get me in and out of the office in order to allot enough time for my eyes to go back to normal. Dr. Auerbach diagnosed what was wrong with my eyes, and I was happy to learn that it's nothing a few hot compresses and a little bit relaxation can't cure. Dr. Auerbach coached me on how I have great vision but some slight inflammation in my eyes, and explained that we should try the holistic approach, instead of going ahead and prescribing a bunch of eye drops. He did not push me into a prescription of any kind, or a procedure of any kind. Instead, just gave me tips on what I can do at home to improve the condition. Dr. Auerbach is very knowledgeable, courteous, and has a very warm personality. He takes his time to listen and understand any and all of your concerns and does not just shove a bunch of machinery in your face and tell you to read through it. I also observed Dr. Auerbach speak with other patients and you can sense how much he really cares and loves his job. Scheduling with Dr. Auerbach is a real treat that your eyes will Thank You for. By. Theresa Ahearn

Post cataract surgery; I don't see as well as I did BEFORE cataract surgery. Dr. Ellant says since…read moremy cataracts have been removed I can now see clearly that I CAN NOT SEE CLEARLY (??).Many floaters in my right eye were supposed to be eliminated by removing my cataracts. They weren't. Dr.Ellant tried to sell me $3000 implant-lenses (per eye), even though I am on Medicaid. This cost would have come out of my pocket. I declined. Then came the offer of $1800 lenses (per eye). I declined. Then he suggested that any eye drops I would need could be PURCHASED at his office. I declined. Dr. Ellant is quite slick; like a shifty used-car salesman.He is abrasive and somewhat of a bully.The staff employed there (at SIGHT MD) are professional and kind (with the exception of K.H., who is clueless about what her job entails).

Lack of respect towards's disabled patient's medical needs on behalf of management staff on…read more03/26/2021. Urgently referred by Dr. Marcus to Dr. Ellant to this location  to treat a glaucoma case. Contacted the clinic days before my appointment to be empathetic to the Covid-19 patients' prevention rules explained in their website and to inform them of my need of remaining with my caregiver (due to a mobility disability  at all times) while in the clinic to what they admitted it was fine. Today I showed up an hour earlier to my appointment "not by choice but to the fact that my medical transportation service did not take that long to get me from home to the clinic's location". Dr. Ellant's staff from the beginning showed an attitude of discontentment and as an alternative gesture on my behalf  (although I am a disabled person) I offered them I could come back close to my appointment time, which they agreed and told me to come back 5 mins before my appointment scheduled time. Prior leaving the clinic,  I asked if there were forms for me to fill out to what they responded "only 4 pages" easily completed when I came back?????? It was not possible for me  to come back 5 minutes before my appointment and instead I came back 15 minutes prior; instead of accommodating my disability needs they decided to send me out of the clinic into the street again, arguing that they were keeping the safe distance of patients in a place that is the size of a shoe box. My caregiver in an intent to make them realize how they could have addressed my special medical needs asked ....why they did not mentioned anything about arriving 5 minutes prior to the time scheduled of the appointment when they were initially contacted days before my appointment. One of the receptionist (caucasian looking) started arguing with my caregiver, not listening to what he was saying and pretending to be the victim to this unfortunate situation rendered to me as a patient. As a second time to be condescended to what we were asked for "we stepped out into the street  to wait for our original appointment time".  The same rude woman screamed from the clinic's door entrance inviting me only (not my caregiver) to come in to supposedly evaluate me prior seeing the doctor and insisted that my caregiver should remain outside until I met with the doctor. Just to make it clear both ( me and my caregiver had proper protective gear: 3 layered mask covering with filter, gloves and eye protection) I tried to explain to her the need of my caregiver to be with me at all times and she then responded  "ARE YOU COMING IN OR NOT". Dr. Ellant please be advised that I made a huge effort based on my disability and urgent referral to meet with you and due to your inconsiderate, rude inflexible attitude of the management  staff working at your clinic  I had no choice to take care of my well being rather than keep being mistreated by asking to be submitted to suden whims of such unprofessional and selfish staff. Is unfortunate whether or not you are directly or indirectly responsible for the poor initial service new patients requiring your specialty have to walk away with. I would advise you to really take into consideration the bad experience I went through by addressing immediately the nasty attitude receptionists have at this location otherwise these type of incidents will continue to happen. I am in complete agreement that "we all have the right to remain safe by any potential exposure to the covid-19  and as patients in need to medical professionals like you.... we are doing our part; if the clinic space is too small and the management staff is not empathetic to patients' needs then consider a way of resolving all these by not booking so many patients at once for such a small clinic and changing your management staff to people with the right kind attitude to represent you. To all potential patients take into consideration my experience it could also happen to you.