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    Robert M West

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    Total Access Urgent Care

    Total Access Urgent Care

    4.6(118 reviews)
    2.9 mi

    I brought my 3 yo daughter in to the location for ear pain. Unfortunately, the location was closing…read moreas I walked in due to bad weather conditions. The physician assistant, Michael Jelinek, overheard that my daughter was having ear pain and said he would allow her to be seen even though they were closing. My daughter was diagnosed with an ear infection then prescribed an antibiotic that was onsite. I am very appreciative of the staff and provider for going above and beyond for us. Great experience that needs to be recognized!

    On 5/28/26, I went to the TAUC facility on 2501 Clarkson Rd., Chesterfield, MO 63017 for treatment…read moreof a hand injury. They discharged me with someone else's X-rays. I didn't realize this until I was at the orthopedic hospital. The clinicians there had to retake new X-rays in order to proceed with treatment. Because of their carelessness, I ended up incurring a $650 hospital bill for the new set of X-rays, which is not covered by my insurance. Since this is the result of their mishandling of my treatment records, it is well within reason to expect them to cover this cost. I've reached out to the local branch, customer feedback line, and administrator office. Much to my dismay, TAUC decided not to reimburse me. They did, however, escalate this issue to their Senior Director Steven McGovern for further review.  This only made matters worse. At first, he seemed genuinely willing to assist, asking about the specifics of the case and billing documentation, which I provided. But after this initial conversation, he just stopped corresponding completely. Truly unbelievable. At the very least, have the decency to respond to my inquiries, even if the news are not good. This is insulting and unprofessional. It is shocking that someone who is in a senior position of their leadership team would handle a customer complaint this poorly. Perhaps his behavior is merely a reflection of the company's value as a whole. I should also point out that this incident is a clear violation of HIPPA. It raises serious concerns about their commitment to safeguarding the security and confidentiality of their patients' records.

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    Total Access Urgent Care - Dr. Jason Schlautman

    Dr. Jason Schlautman

    Total Access Urgent Care
    Total Access Urgent Care

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    Robert M West - physicians - Updated July 2026

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