I rarely complain and write reviews of businesses online. If I do not like the service - I just take my money elsewhere, but these guys just irked me to the point that I had to write this.
Sports Physical Therapy Institute in Princeton takes my personal prize for the worst service and care that I have received from the members of the healthcare profession (If they could be called that).
From the first glance - the place looks big, expensive and if not professional, then at least corporate and legitimate. Don't be fooled by the first impressions.
The physical therapists that work there are poorly trained and totally not motivated to work. They show complete lack of care of the patients. They will not spend more than 15 minutes with you doing things that will actually help you, but will bill you for the whole hour. They will stand around and yap with each other, while you are doing stretches that you could have done at home (completely ignoring you), making faces behind your back while you are in pain and other unprofessional, childish and outrageous things that should not be part of any facility that provides healthcare services to PEOPLE.They WILL bill your insurance for an hour of actual work though, so that is one part that you can expect to be done accurately and on time.
And the worst part is.... The Physical Therapists themselves are the BEST part of this institution.
The fronkdesk staff is just complete crooks. They are rude, obnaxious and act like they are doing you a favor by taking your money from you. They make you feel like the fact that they even give you a time of their day is a complete honor and privillage.
They have taken my cash for co-pay and then claimed they never received it.
After I cancelled my appointments 1 month in advance, they charged me for "no show" and then tried to collect money from Collection Agency.
Ladies and Gentlemen,
I know it is hard to find a good Physical Therapy office that will actually care for their patients, but I would advise everyone who cares for his or her health to stay away from this place.
Best Regards,
Paul read more