longtime customer here. Roberts is a true gem of Indy and even my dad used to go here before me. They have some good inventory for film cameras and their film lab is great. They also digitize old videos too which is nice! always great service and good people here. Decent pricing too for their services read more

I cannot say enough about Roberts and their care when it comes to anything new, used, digital, or film needs. From working with me to secure a used lens at good value, to film development, feedback, and overall answering any questions I have from when I was a rookie photographer until now, Roberts has had my back through and through. Cannot say enough great things about Roberts! read more

I purchased a Leica lens listed as "mint / 99% of new condition." Before buying, I specifically asked the store to inspect the optics, yet the lens arrived with visible internal haze. When I contacted them, I learned that their "180-day warranty" sounds reassuring but is extremely one-sided. Everything is "at their discretion," meaning they decide whether to repair, replace, or refund, whichever is cheapest for them. Their policy doesn't guarantee a proper repair or uphold the listed condition. If a fix isn't "cost-effective," they simply choose to refund instead of making it right, and if you accept a partial refund, your warranty is void from that point forward. I was well within the return period, so I opted for a refund, but buyers should beware: the condition grading can be far off from what's advertised, and the warranty language works almost entirely in the company's favor. For a business with so many positive reviews, this experience was disappointing. Their inspection and warranty process seem designed more around minimizing cost than truly standing behind their listings. read more

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Considering they just shipped me an alien bees light without a power cord, so I don't even know if it works, and it's $40 to get a cord from buff I would never shop there. I checked out on eBay as a guest so my choices were limited, and instead of fessing up to their mistake they let PayPal side with them. Such bullsh*t on their end. Zero integrity. read more

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I placed an order 12 days ago, and the package appears to be lost -- there have been no USPS tracking updates since it was shipped. I've contacted customer service twice, and each time I was told to "keep waiting," with no real solution offered. What's especially frustrating is that they refuse to reship or issue a refund until USPS provides an update, which could take weeks. This essentially means I'm expected to wait nearly a month with no product and no accountability on their end. Very disappointing experience. I understand shipping delays can happen, but the lack of proactive support and unwillingness to resolve the issue is unacceptable. read more

They sent me a broken camera. This is after having another retailer send me 2 broken cameras, so I came here. Bad mistake, they also sent me a broken camera. read more

Roberts Camera - Broken f2 photomic finder. - Photography Stores & Services Near Me - Indianapolis, Indiana

A Hidden Gem for Camera Enthusiasts - Stopped in today to have some antique cameras appraised and was thoroughly impressed with the level of service and expertise. Jake Sneath, the Used Sales Manager, handled the appraisal with knowledge, transparency, and speed. He offered what felt like a very fair value and even took the time to give us his card to assist with the rest of our collection still at home. That level of service is rare and much appreciated. A quick heads-up: they do have a $200 check limit, or you can opt for store credit--good to know in case you're bringing in a larger batch to sell. The store itself is a wonderland for anyone even remotely into photography. Whether you're just picking up your first camera or a seasoned pro working for a publication, they've got it all--camera bodies, lenses, lighting, accessories, and even a DJI drone lineup that had us geeking out. Their inventory is truly massive and thoughtfully curated, and I have no doubt they'd special order anything you needed. Convenient parking is available right across the street, with a few spots out front as well. All around, Roberts Camera is a must-visit if you're into photography in any capacity. Top marks for service, selection, and professionalism. read more

I believe this place is very racist- I put my name down to be put on the list for a sold out camera and after waiting weeks I called to check if my name was still on there and they randomly removed my name off the list. I put my foreign name down and my friend Ashley (non foreign name) put her name and number the same exact time as me but coincidentally her name was kept on the list. After trying to reach the manager I was told he couldn't speak to me but he did put my name back on. No apology or no accountability on their part. Just hateful for no reason. If you don't have an American name- don't go here. They don't want your business. I have the call recordings to prove all of this and to prove I called weeks before. read more

"First Time Buyer at Roberts" I've been a pro shooter for 46 years and have purchased a ton from a big name photo store in NYC, not anymore. Roberts is a friendly , professional store with great customer service! Just purchased a D850 Nikon body a week ago and today a Nikon 85mm 1.4 AFS lens from them and look forward to buying more . Their Ebay store has the best gear and prices and so does their retail store. read more

Roberts Camera - Celebrity and Corporate Photographer - Photography Stores & Services Near Me - Indianapolis, Indiana

This place use to be good. Bring a professional photographer for over 40 years, I always took pride in doing business with this company but it seems like they are passing a lot of beat up equipment to the consumer and not being accurate in their description or rating of equipment. Just recently I purchased a battery grip that was sent without a battery tray and with grip molding coming off. It looked horrible and I'm sure it has issues once I was able to put batteries into it. I am going to do my business elsewhere. Customer support did nothing to help in the return by paying return shipping. read more

Extensive amount of used equipment . Like any other place some of the used equipment is in meh shape and other stuff is in very good shape . The new side of the shop has good prices and a pretty decent amount of gear for all your photography needs . Also have a lot more lighting systems then most other camera shops read more

This is such an amazing store and it was crazy busy! I guess I had no idea how many ppl were in to photography. Came to get my son a camera for his birthday and they were sooo helpful. Definitely recommend checking this place out and they have a solid selection of used cameras as well. read more

Leo was very helpful finding the right HDMI cables for a presentation I was running late to. Great selection. Fair prices.

Wonderful experience. Giovanni was amazing. Friendly, helpful, understood what we were needing and came up with a solution. He also suggested used cases for a much better deal than buying a new overpriced case. Roberts's also gave us good store credit for our old campera we could apply to our new one. Highly recommend Roberts for your camera needs. read more

Great place, great service-all level of gear. Used gear at reasonable priced......... .................................

The sales and training teams have been excellent. They are now my go-to camera store.

A big thank you to Michael at the store, he helped me upgrade my rig with a Sony A1. I was a bit weary of buying online sight unseen as I hadn't been familiar with this business but he was super helpful and went out of his way to make sure I had a great first experience. Looking forward to doing more business with this store and thank you for the help, I don't think I would have made today's purchase if I didn't have the great first experience with Michael today. Highly recommend this store! read more

I'm not sure why I haven't reviewed this place yet. My experience with Roberts Camera goes back to the early 2000s when a bunch of us student photographers used to meet up in the parking lot and swap gear. Most of you may know them from their used gear online store. So they do a number of things that are great. First place, the classes are wonderful. Second, the level of service you're going to receive for all levels is stellar. I've never been upsold here. Nobody ever gave me a weird look for coming from large and medium format analogue. Third, the used gear is cleaned pretty well - something that's inconsistent in the used market. Ex I purchased a Sony A7R ii around two years ago here, and the sales folks didn't upsell. They understood my application. Instead of pushing me into an A7R iv at three times the price (there was a $500 discount at the time), I went home with the right camera for me. read more

Best new and user selection in the whole USA! They have all the major brands from Canon to Nikon even Godox . If your looking for ring lights,tripod, background stands w/ over 50 savage color paper backdrops and bags of all sorts this is your one stop shop. Super clean, friendly knowledgeable staff and Classes for all levels! Free parking in front of the building. Highly recommend for all your camera needs! Open 9-530 Mon-Fri and Sat 10-5 read more

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I could not be more impressed with a business. I have been looking for a specific camera for several months. This camera was sold out everywhere. I looked everywhere, including all the major camera stores. I happened to do a Google search and Roberts camera came up. Their website showed the camera was in stock and a quick phone call confirmed that they had one. I completed my online purchase at 3 o'clock in the afternoon central standard time which would've been 4 o'clock their time. Less than 20 hours later I had that camera in my hands in Houston, Texas to say I am impressed is an understatement. Super strong work guys. You have blown me away. I will turn to you for my camera needs going forward. Thanks again. read more

Robert's has everything you need. If your a local photographer they're the go-to spot. Previously I went there with a bit of angst - the customer service was horrid - however I was pleasantly surprised and even... left agast at how friendly and helpful the staff was this time. I'm thrilled and will definitely be returning soon. read more

Roberts Camera - Robert's Camera - Photography Stores & Services Near Me - Indianapolis, Indiana

My friend Daisy works here, so I went in to sell an old camera. She showed me where to go, I filled out a form, went home, and got a call 40 minutes later with the appraised value. Overall great experience! I'm excited to use my store credit to finance a new camera soon. read more

I was on a business trip in Indianapolis from Chicago when I saw this wonderful family owned camera store on Yelp! I have to say that the store was impressive and the employees were very kind with smiles on their faces besides one of them who really put me in a sour mood... I had a question about printing some of my photos from my trip and the woman behind the counter completely ignored me at first and was on her phone.... I was able to get her attention but when I did she was rude and just not pleasant. The employee had blonde hair I believe her name was Taylor! I enjoyed the store and I was having a nice time until that encounter... Family owned buisness's should ensure their employees treat their customers with at least somewhat kindness. read more

I had a really great experience here! I had been on a hunt for somewhere to develop my fun disposable camera that I took on vacation with me. Apparently this is one of the only places left in Indy that will do it! I arrived and had a quick process to get my film in order. I was told to arrive back the following Tuesday to pick up the prints. Tuesday rolled around. When I went back, they didn't have my film ready. The employee working at the time said the envelope actually said it would be ready Wednesday. But he said if I can't wait 15 minutes, he will get the prints ready for me real quick, which I thought was really nice and great customer service. I was worried about parking because many of the other reviews on here mention that their parking isn't great. Parking is a little weird, there is some in the front of the building and in an alley on the side. However, I haven't had a problem with parking. Both times I went there were plenty of open spots to park, but I will say the spots are a little tight! read more

I bought a Mamiya 645 body on eBay advertised as a fully functional body by Roberts. After making offers twice and being rejected (Roberts never made a counteroffer) I finally accepted their $5.00 discount. A few days later the camera arrived in my eager hands. Imagine my disappointment when I tried it and the film advance jammed after the first wind! The camera simply would not advance and I was left with a useless piece of junk, having to drive to a UPS far from home and return it. For all this trouble Robert's never offered an explanation although they did refund me the money. read more

I've been a customer at Roberts Camera for a while since I started to get into film. I appreciate how they have a portion of the store dedicated to all things about film, making it easier to find what I need. As well as spend more time in the area of the store where I want to be. Also, Roberts Camera does a great job of almost always have a reasonable size of film in stock to choose from, ranging from Kodak ColorPlus to Kodak Portra 800. My only wish is that they provided a service where the film had the option to be rushed. However, I would recommend this place for any beginners getting into digital/film or even if you're looking for a place to buy your cameras or camera pieces of equipment. read more

Roberts Camera - Pricing for the Photo Lab rates (which includes film developing, standard prints, and many more). - Photography Stores & Services Near Me - Indianapolis, Indiana

For almost 50 years, I have been a happy patron of Roberts Camera. I started going when it was still on South Meridian and it was being run by Bruce's mother and father. Its focus in those days was more on jewelry than cameras. Gradually that changed and Bruce was in charge. Now it has moved to East St. Clair and is being run by Bruce's daughter. Tt rivals B&H Photo in NYC for the breadth of its products. My latest experience is just one more in a long list of experiences of why I like it so much. I had asked to be notified when a certain lens was available. I received the notification on Saturday and purchased it on line for pickup. We couldn't get in Saturday so we picked it up today. Not only was it ready for me, but there was a sugar cookie sitting on it with Phil Gibson's picture on it. Phil has been helping me for the last several years. He is not only very helpful, he is also very knowledgeable! The cookie was admittedly a silly reminder that I have not been forgotten as a loyal customer, but it also brought me joy! Roberts will continue to be my first stop for any and all photographic needs and I cannot recommend it more. read more

Roberts Camera - Phil Gibson on a sugar cookie! - Photography Stores & Services Near Me - Indianapolis, Indiana

I travel a lot for my job, and sometimes I stop in at camera stores around the mid-west for last minute equipment needed, or just out of curiosity to see what they have. I'm not just saying this because I live in Indy, but Roberts is easily the best camera store in the mid-west. Their huge store and vast collection of camera equipment, both for photo and video, is an artists' paradise. Their staff is not only very friendly (they're quick to remember first names of repeat clients), but they're also very knowledgable. I've gotten frustrated at other camera stores when I asked an employee a question and they had no idea what I was talking about. That's never been an issue at Roberts. They have not only sold me great equipment but also answered questions about it later on, if I had one. I couldn't recommend Roberts highly enough. read more

This was our first time buying a camera and visiting Robert's. The staff was incredibly knowledgeable and willing to answer any questions we had. We told them what kind of photos and activities we'd be photographing and they provided several options of cameras and lenses. They did not try to oversell/upsell us on anything. The quality and value of their used cameras and lenses will meet anyone's price point. read more

What an incredible experience! Everyone was beyond nice and eager to help especially when buying cameras can be a bit overwhelming. I felt welcome, and they made the whole process of buying new cameras so easy. I'm so happy I supported local - way better than spending my money online. Highly recommended. read more

Ordered online, said they didn't know me, so they sent me a PayPal invoice and still can't get a product from them. This company is horrible!!! read more

I purchased a new x-t3. The packaging did not appear new so I checked the shutter count immediately, and determined it had well over 200 clicks. I emailed them and they openly admitted in return emails the camera had been returned by someone else but assured me it would work as if it were new. I returned the camera and will not purchase from Robert's again. It appears the company is fine selling open box items as new. read more

Roberts is one of the few remaining stores fully dedicated to photography.You name the brand, they stock it new or used. The downtown location is well organized and kept extremely clean, so you can find what you're looking for relatively fast. Why 5 stars? They were extremely helpful in purchasing a new camera, that retailed the same as the manufacture's website. After having issues with a manufacture directly, it was refreshing to call the store verify that the product, that seems to be on back order everywhere including the manufacture, is in stock;have it pulled prior to arrival; and purchase said item and walk out the door all within 1 hour, with 50 minutes including travel time. Tips: + There is limited free parking right along the utterance of the building, else expect to deal with street parking. + They do offer courses on photography if you're looking at just starting out or to enhance your skills. + It's like the Ikea/Target of Cameras and accessories in the sense that you could walkout with more items than you originally intended to and have your wallet be a little bit lighter. read more

I've only ever gotten prints from here but both times have been less than favorable experiences. I should have known better after the first time but the price couldn't be beat so I thought I'd try again. Oops. The first time they left white edges on each side of the prints. I thought it was an honest mistake and I put the wrong size, but it was correct. Luckily side wasn't a huge issue so I just grabbed a paper cutter and fixed them myself. No offer from the store to fix it, they just told me I did it wrong. Great customer service! This time I got a canvas print done. After getting a vague email from the Carmel location telling me it was "complete" (not ready for pickup, just done) I called to make sure it was ready. When I picked it up, I stood at the counter for a good minute or two (with other employees looking at me) until the guy was done writing in a book. Then he took me up front to check it out and tried to charge me after I had already paid online. I looked up the order to make sure it already charged the card, and he said "okay, we'll go with that." So, what are we done here? He seemed visibly irritated. Not sure if it was with me or the fact that someone else messed it up? Even the print itself wasn't quite what I expected - not bad for the price, but I expected a little more. I thought about taking some classes here, but after these experiences I'm thinking I should look elsewhere. read more

Roberts Camera is a great reminder of the power of a store front over online shopping. I had all kinds of questions when I walked in that I just couldn't find the answers to on YouTube, etc. Reilly Crouse helped me out and was beyond knowledgeable. Looking forward to supporting this store for any of my future photo and video needs. read more

I have become a bit of a film photography hobbyist recently and Roberts Camera is the closest and best option to have my film developed. Their are a few people behind the photo lab desk that are very nice, but I have also encountered some workers that aren't so great with their customers. Not that they don't do the job, but they aren't being very friendly. However, as I said, there are a few people that are easy and helpful (to someone that doesn't know everything about film photography) that I am usually lucky enough to work with. I liked going to Roberts because I felt that I could always drop off a roll of film and I could pick it up (developed and scanned) the next day for $8. I was fixing my camera and couldn't take film in for about a month. Upon my latest visit I learned that they have raised their price per roll of film (for develop and scan) to $10. It isn't a terrible price raise, but then they told me that it would be two days before I could get my scans. This frustrates me because I am literally paying more for a slower production time. All of this in mind, I am absolutely thinking about sending my film to an online competitor (costs $11 for develop and scan). Sure it'd be a longer wait, but for $1 more I can get my film developed by the best in the business. Kind of disappointed lately. read more

When I enter a photography store, I expect cynicism, snarky remarks, and brand fanatics. I didn't really get that when I entered Roberts. Odd. It was raining quite powerfully and the area was being prepared for the Super Bowl. I haven't been downtown that much ever, so it was a bit confusing, so getting to the parking lot was somewhat difficult and required more turns than desired. The parking lot is just next to the building on the south side and it's a bit cramped. As I had been drenched, the person at the door was joking about what a lovely day it was and since it wasn't snowing, he was correct. I believe his name was Bruce, and we discussed why I was there and he showed me the Olympus E-5 body. He made no remarks about how it couldn't possibly be the equipment for me, and he was the owner of a Canon 5D Mk II and a Canon 7D. This kind of behaviour was amazing to me, as I had been berated at a store in the Orlando area by a brand fanatic working there. What's more, the price was $200 below the typical price whether online or in stores. As we finished with my purchase of that, I was able to check some other equipment and he gave me suggestions on tripod sets. Update: Roberts and Olympus sponsored a photo walk with new equipment, including two samples of a lens that won't be available until late November, and everyone involved was quite helpful without anything being sold. Earlier in the day, I bought my first tripod after nearly 40 years and it was fairly simple. The salesperson asked what price range, found something that not only suited my needs but was quite a bit less without sacrificing quality or switching to a cheaper brand. It was even $0.11 cheaper than Adorama. I'm still surprised that I had a positive experience buying photographic equipment. To those who have negative experiences: I feel bad for you because I believe everyone should be treated well. I've been berated in photography stores other than Roberts and I know that it's not pleasant. I sold equipment in the 1970s, and I know how frustrating it can be to be asked time and again for advice and have someone return to tell me that they bought the suggested equipment somewhere for less. If you're buying a camera body under $1000, there isn't much in it for the store, unfortunately. They should not treat you differently because of what you're buying, though. read more

Dealt with Roberts for decades. They are a "real" camera store with a good inventory and people you can talk to. That's important. We need good local camera stores -- they're dropping like flies in a Raid test lab -- and we need people to support them. About the only "ding" I'll give is that I wish I had received a dated sales receipt with the serial number of the camera body which is what they provided for eons (still have some of those pink NCR paper receipts for lenses and accessories). All I have is the E-mail acknowledging my order. read more

I got recommended to go with this place by a friend. I was looking for an affordable, great quality, and fast place to get my disposable camera developed. I didn't want to go with your average Walgreens or CVS because you don't know who is handling your film. Robert's Camera is family owned as well. The building was very clean and organized. I didn't expect it to be this big either! It was a very fast and easy visit. The only downside I experienced is COVID delayed their shipping so film developing has been delayed too. A pleasant experience overall! read more

I usually love Roberts to take care of all my professional camera needs. Their video classes have been amazing and the service in the Carmel location is wonderful, but this review is specifically about the downtown location. I wanted to rent a camera for work for a couple days. I called ahead and the gentleman over the phone informed me that I could rent it online - great! My coworker who handles finances did the paperwork and thought she paid for the rental amount of $120. I went to pick up the camera. When I arrived, I was directed to the rental area. I stood by the desk for a few minutes while a woman sat behind a computer. After more waiting, another employee informed her I was waiting to be helped. She said "just a minute" and continued what she was doing. Cool, I'm in no rush. She comes over and asks for my rental information then goes to grab the camera. She then realizes the wrong equipment is in the bag and proceeds to swap it out - thank goodness she caught it before handing it off to me! That would've been $1000 id be responsible for paying. After double checking everything she comes back and informs me that as a first time renter I'd need to pay a deposit of over $1000. I knew a deposit would be involved but rarely have I ever seen a deposit be more than the full cost of the item brand new... Because I was renting on behalf of my workplace, I asked the employee if I could have the person who handles finances cover that over the phone and she said yes, then went and sat back down. I called my coworker to get things squared away and a man was now at the desk. When I went to have them speak to each other, the man says "we can't take care information over the phone." How continent of this to be mentioned now! I asked him how it could be done, and he mentioned a form needing to be emailed. I gave him the email address of my coworker and he went and sat down behind the computer, not conformation that the form was sent, no further information about next steps in the process. After a few minutes of waiting, I asked my coworker if she received the form and she replied yes and that she'd already sent it back. The woman comes back to the counter and I told her the form was sent back. She replies "to where?" ....the same place it came from?? Then she and the man fumble around and find the form and finally complete the process of checking me out. It was quite the run around to get this done. I say all this to say, processes should be more smooth for the customer. I understand the deposit is probably a policy and I don't mean to complain about the price of it or the existence of it, but the process to pay it should be more clearly stated, the price of the deposit should be clearly stated, and alternatives to paying in person should be considered for company rentals. read more