Aloha A wonderful experience all the way around. Polynesian Cultural Center was great. The Trip out to Dole etc was also great. The drive to the airport also a good experience. The driver from the Cultural center was very friendly and knowledgeable he used to dance for this very place, he was very kind and we enjoyed our day with him very much. So upset that I can't remember his name. The Dole trip was very informative as well. Koko was our driver. We liked him very much too. The man who picked us up from the hotel the morning of the 13th or 14th was nice and we enjoyed the Hawaiian music on the way to the Oahu airport. We were heading to Hilo. All in all a wonderful bunch of guys. A great company. Clean buses in good condition w good AC. Highly recommend Roberts !!! Call them ! Aloha read more

I know that Robert's of Hawaii Tours have a reputation as a tourist cattle car but I happen to think they do a very good job at an affordable price. Like many of the other Yelps here, I also took the "Circle Island Tour" around the big island of Hawaii. It was a long day but what a wonderful way to see the island. I was fortunate enough to have James (aka Miles) as my driver & guide. He was fabulous and shared all his knowledge about the islands with the 18 people on the bus. All the stops we made along the way never felt rushed or rote. Although my personal preference is to take the tour in smaller buses and not the large coaches Robert's utilizes, I still learned so much and soaked in unbelievable beauty along the way. Stopping at the University of Hawaii at Hilo's Imiloa Astronomy Center was fascinating and, of course the Volcano overlook was fabulous. I managed to get some shopping done for the family back home at the Macadamia Nut Farm & Kona Coffee Company. It is one thing to come to Hawaii and lay by the pool or on the beach soaking up the island sun, which is fine by me. But I also want to learn and take in the magnificent scenery. If I did not take the Robert's Tour, I would have probably skipped on seeing Hilo, and it is a wonderful wet world over there. You will not regret spending the day on the Robert's Circle Island Tour. 5 YELP STARS for tour guide James (aka Miles) ! read more

Roberts Hawaii Tours - Great tours here. - Tours Near Me - Keaau, Hawaii

Taking the Big Island Circle Tour (over 10 hours) may not have been the best idea but I wanted to see things without driving. Unfortunately, we had an older driver (Lincoln) who talked constantly, told stories about his family, his childhood, etc....some of which may have been interesting but we had trouble understanding him much of the time because of a strong accent and low monotone voice. And frankly, most of the folks in the group tuned him out. It would have been nice if he paused, perhaps putting on some traditional Hawaiian music for us rather than talking nonstop. At least he drove safely. The worst part for me was the focus on commercial establishments. I know most tour groups do that but it was way too much in this case! The candy factory/store, the macadamia store, the Kona coffee "Museum" and store. Please...cut at least one of those and include another park or botanical garden, or more time at the other stops, especially the volcano. read more

I post this review specifically to discuss the company's volcano tour, on the "big" island of Hawaii, and give them a four-star rating rather than a five because of a minor screwup that occurred in the morning. Nevertheless, my experience was phenomenal - when I was given a completely independent tour - with no other passengers - and treated like royalty by a phenomenal tour guide named Rob. I understand that you CAN charter your own tours, and you CAN ask for Rob as your tour guide. Rob is a native of the big island, and served in the military. He took me to some of the island's beaches initially, then to "Rainbow Falls," one of the most beautiful waterfalls I have ever seen, then into the mountains where the volcanoes are. Along the way, we also stopped for Kau and Kona coffee, the Mauna Loa macadamia nut factory (where the company had a gift waiting for me), and a special stop, because I asked, at a chocolate factory, We then stopped for dinner at a place where the company also had a free dinner waiting for me. This goes to show that this company has fantastic customer service, and if any mistake is made, don't be afraid to ask about rectifying it. Rob brought me into volcano park, showed me tunnels that go through volcanoes, back out (for dinner), and then back in to watch the glow of the biggest volcano in the world. Watching it glow is one of the most extraordinary experiences of my life. I was allowed to stay as long as I wanted, and frankly, left only when it got to cold (yes, in Hawaii). The other parts of the tour might not all have been as fantastic, but a view of Rainbow Falls actually is. Some of Rob's stories about how he and his pals dived in their when he was a kid were also interesting, but please don't try it. I highly recommend this tour, and highly recommend Rob as a tour guide. I don't have all positive things to say about Roberts (although I would not say I have anything particularly negative to say either), but I do feel they are a very good company who ultimately will do the right thing for their customers. Lastly, while this particular review is about Roberts and Rob as a tour guide, I want to say that one other thing I got to do with them is get to Pearl Harbor, where I had a pretty good tour guide as well. The experience was phenomenal, and I recommend that too to everyone. read more

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We took a tour of the Hilo side with Roberts Hawaii. Our driver was named Dean and he was fantastic. Some drivers can be pretty corny or boring, but he's refined his tour down to a really good narration between the sites. We stopped at Rainbow Falls, Akatsuka Orchid Farm, Big Island Candies and the premier stop, Volcanoes National Park (stunning, especially the Thurston Lava Tube). Dean tried very hard to get us to the stops at different times than the other buses and he succeeded just about every time. This is a tough challenge on "ship day" so major kudos for this. Our tour was on a rainy day, but it was still very worthwhile and enjoyable. This is the rainy side of the island, so I'm guessing this happens often. As Dean noted, on a rain day, Rainbow Falls is just Falls. We took this tour as one part of a three-island package for $145 - an excellent deal, we throught. The bus was pretty noticeably tattered, otherwise it would have been a five star review. It was still comforatble and seemed clean, though. read more

Some drivers may have aloha, but Roberts Hawaii is by far the worst abuser of a State Law that prohibits standing (as in parking) for more than 3 minutes with the motor running. They come to Richardson's park and leave the buses running for up to 30 minutes at a time. Happened today Sept. 16, 2012. This issue has been brought up many times to their offices as well as the Hilo health department. There are also no special provisions for parking buses down here and they often park in a manner that may one day cause an accident. Bus tires tightly hugging the side of the road, blocking up to 5 cars at a time, as well as limiting visibility to other drivers. Maybe aloha to tourists but no aloha for residents. Shame read more

i was not a customer but i was blown away by their service! my father and i were visiting the Volcano National Park on the big island. after completing the walk around the lava tube area, my father realized he had lost his glasses back on the trail. He went to look for it. The driver of the Robert's Tour saw my dad looking for something on the ground and proceeded to offer to help my dad look for his glasses too. Then they realized he might have dropped in in the lava tube cave. the driver ran back to his truck to grab a flashlight and doubled back to the lava tube to help my dad look. it was there in a puddle of water, almost submerged except for an arm of the glasses. with amazing eye sight, the driver saw it and got it for my dad there is no friendlier and more sincerely helpful guide/driver than this man. truly something to be applauded for. if you are out there reading this, I want to thank you very much from the bottom of my heart. read more

I took your volcano tour along with 4 members of my family on 12-22-14. The bus was comfortable, the turtle/black sands beach, lava tube, water fall, macadamia nut factory and lava covered hillside stops were all wonderful. We were enjoy Harvey's commentary on growing up in Hawaii and the old legends quite a bit. I personally found his often repeated mention of being a born again Christian and his bitterness over what the "white man" had done to his island a little uncomfortable, but I just tuned him out. As we boarded the bus to head up to the Hawaiian Volcano National Park visitor's center, Harvey told everyone around him (maybe half of the tour group) that he knew why Pele was going to destroy the town of Pahoa. He said that in the 1960s, hippies moved to Hawaii. They refused to work and instead insisted on welfare and growing marijuana. He said he didn't have anything personally against hippies (maybe after noticing my tie-dyed shirt) but that Pele wouldn't put up with that on her land, so she was going to destroy his neighbors. As the rest of the tour group gathered, he shared with us that Pele was even more angry about all of the homosexuals who wanted the right to marry. He went on to assure us that he does not worship Pele, but only respects her. That there is but one God and that is our heavenly father, and that Pele had to ask His permission before wiping out the town We were appalled by such repellent talk. We had a 7 year old with us hearing all of this garbage. We were so angry, it was hard to even sit still in our seats. We couldn't say anything for fear that anyone THAT ignorant or mentally disturbed might leaves on the roadside or worse. When we got to the visitors center, rather than enjoy the glowing caldera, I used the time to write him an explanation of just how offended we were. I handed him this letter in lieu of a tip at the end of the ride. I'm leaving this at two stars because the tour itself was nice. But seriously, please educate you drivers to keep their personal beliefs - personal. read more

We took the "around the island" tour. 10 hours in a bus. Granted, we had a number of stops, but it was a long day. But hey, we knew what we were getting into. Lincoln, our driver was very knowledgable and nice. And although he was somewhat marble-mouthed, he was a great tour guide. My only criticism was the fellow customers. Some where directly from the hood and enjoyed "street talking" whenever possible. This made for a somewhat uncomfortable few moments for my kids and me. The other issue was the couple who thought a 10 hours bus ride would be a great bonding moment for them and their newborn. Well, it was not and provided us with many lost informational moments from Lincoln. Of course, they thought their kid was the cat's meow. And to them, he/she was. To us, no way! 10 hours with a newborn, in a bus, was akin to a bus ride in some 3rd world countries. The only thing missing were the cattle and chickens running up and down the aisle. Those items aside, I recommend the tour group. And please, if you take this tour, or any other tour, tip your guide. Our friends from the hood, and a few others, did not seem to think such a gesture was necessary. read more

4 of us cruised to Hawaii and took the Roberts tour to Volcanic Nat'l Park, Thurston Tunnel, Rain Forest, Rainbow Falls, and Macadamia Farm. Our tour guide was Jeff LaGrimas. I asked him how I could commend him to his company. He said that I could go to their website and go to "comments." I tried and tried, but couldn't do it, so am writing here instead. Hope Roberts Tours eventually gets this message. Jeff was the BEST!!!!! read more

Big Island circle bus tour, unfortunately for us, turned out to be a real torture. Mr Lincoln was our driver and guide and, while doing great for the first part of his duty, he failed miserably for the second. Yes, he probably knows a lot about Big Island and I was amazed by his ability of non-stop 10-hour narrating while driving not an easy road around the island, but, strictly speaking, his inarticulate mumbling could not be considered as "narrating". In pretty challenging and noisy environment (primitive low quality audio system, upcoming traffic etc) one would expect a guide with at least some proper pronunciation training, but Mr Lincoln hardly opened his mouth and yet poured out endless stream of: "Boo boo boo boo tsunami, boo boo boo boo family, boo boo tsunami, boo boo lava...". Trying to filter out something meaningful from this 10-hour boo boo boo was a real torture and eventually caused a headache. You can see (listen) for yourself here: http://www.youtube.com/watch?v=rx8NrPiJWrE Believe me, it's exactly how it sounded. read more