These folks do an excellent job. From booking the appointment to the service tech calling ahead and…read moreshowing up on time, just great service. Our tech, Bryan, serviced our units and pointed out one capacitor out of tolerance. No pressure it replace it but we did as not to worry about it going out this summer. The price for service and replacing the part were very fair. I trust this company and highly recommend them.

Used another contractor, but was satisfied with the professional way the quote was handled.read more

The AC unit at our new home was making noise, with a summer heat wave coming. We contacted Baker…read moreHeating and Air. They were available right away to take my call, and scheduled a service visit within a week. We opted to purchase the 2x/year service package. The service person changed all the filters in the house, and diagnosed a failing part on the AC unit. He said the part would last awhile longer, but we decided to replace it anyway to avoid a summer emergency. The service person was knowledgeable and courteous. We will continue working with with them in the future.

Called early on Monday, Baker responded that PM to survey & do what they could on 38 year old unit…read more Good advice & quick service !!!

Needed a small gas leak fixed before closing on a house we were selling and Dave showed up within…read more28 hours, worked with a stubborn gas line and fixed it quickly. Almost makes me wish we were staying WS just to use his services!

Update as of 5/2/2022…read more Our blower motor failed on us a little over a month ago so no warm air was being pushed through the vents. Dave immediately got in touch with the manufacturer and ordered the replacement part. He kept me updated every step of the way and he immediately came to my house to install the new part as soon as it had been received. We've got warm air again!

Contacted KC Plumbing on 2/17/26. Was told they would call me on 21st or 22nd to arrange to come…read moreout. No call received so called again on the 26th. Left a message this time on voicemail. Again no return call! They may do great work but I'm sure I'll never know based on their lack of customer service!

Requested assistance with outside AC unit not kicking on when thermostat set to on, received…read moreimmediate response and answered all questions quickly and promptly. I received a same day appointment. Not only did our technician Caesar have the needed knowledge, tools/equipment but he provided exceptional customer service. He was very kind and truly professional. His quality work is evident by my running AC unit within the hour. I cannot give enough thanks to KC Plumbing Heating and AC for taking my needs seriously and addressing them rapidly! Appreciate you Caesar!

Jessie is a LIFE SAVER! I'm a realtor, so I have worked with many HVAC companies and I can…read moreconfidently say that Jessie is the best! His prices are excellent, he is knowledgeable and very trustworthy. Even my dad, who is a perfectionist and doesn't trust anyone, will only use Jessie and trusts him enough to leave him alone in his house. That speaks volumes about Jessie's character. He usually comes the same day or the next when I call him about an issue with my house or a client's house and I would say 50% of the time he fixes it the same day! SAVE HIS CONTACT because when it's a weekend and your HVAC goes out you don't want to have to call the big companies that work on weekends when you see what they charge and 9 times out of 10 they will need to come back and that means another service fee. Trust me, you will thank me :)

The only response I received after a detailed email regarding an installation estimate was this…read more By: Jessie T. Owner 8/3/2022 "Unable to service" That is all and verbatim.

EXCELLENT customer service, reliable and very efficient! Thank you for your service and expertis!read more

We had a weird problem. The fan would not run and the breaker was in the middle where it could not…read morebe moved one way or the other. Donnie came the same day (87 degrees or so) and took time to explain, not just the fan and breaker problem, but he showed us how to check for Freon also. He did not try to upsell a new furnace or anything like that. We are glad he is in Stoneville.

Our AC went out due to the cable installer drilling through an exterior wall and he drilled through…read morethe coils on our unit. So we had to go through the cable company's insurance company. This added an extra level of aggravation.We gave Kingston a call, they came right out. They dealt with the insurance requests and installed our new unit in no time. I highly recommend Kingston. A fair price and honest people.

Installed new heating system and was quick. They were all very nice! Excellent pricing cheapest…read morearound. Would give 10 stars if it was an option!

I have lived in Floyd for over a decade and thought that Smith Heating and Air was the only game in…read moretown. However, after a few really bad experiences with them (including them trying to push me into buying a completely new unit instead of servicing my current one!), I did some research and decided to take a chance with Josh at Wolfer Heating and Cooling. So glad I did! He was very knowledgeable and friendly and most of all, trustworthy. He was able to promptly schedule services and fixed the problem under budget. It is a relief to know I know have a "go-to" HVAC guy that I can trust to give it to me straight in Floyd, VA.

From the owner: Wolfer Heating & Cooling is a Class A licenced HVAC contractor, we service and repair all brands of…read moreHeat Pumps, Electric furnaces, AC and Heating systems. If your system doesn't work or just needs a tune up give us a call for an honest assessment and personalized service. If you need a system replacement call to schedule a free estimate.

Have you ever called a business and right away you know they are not a good match for you? Maybe I…read moream in the wrong place. Not a good fit. It is probably on me. I do ask that folks call me back and they didn't. And I do ask for an estimate and they said I either need service or I don't. So what difference does it make to give you an estimate? After that interaction I thought hey I have alot of work I need done. Maybe I need to go somewhere else. If you do choose this company I wish you well. But it is not working for me. I have heard alot of good things about this company. But I cannot tell you first hand. Scared off by the lack of an estimate.

My husband abused me for 23 years before leaving me for dead, penniless, broke, hungry, without…read morewater or heat. Social Services contracted woth Rocco of Hydro Air in Patrick Springs, VA, to replace my electric furnace. He made it clear to me that the grant would not cover the entire cost, and I had to come up with an additional 300 dollars, which I did not have. He did replace the furnace, but did not install an air filter unit, which all furnaces must have. The furnace will not run - all I get is an error message: 'Change Filter'. There is no filter unit on this furnace, no way to change a filter. The original unit, installed by Rocco in 2006 in this same basement, had a filter unit on the end of it, which I would periodically remove, clean and replace. When I called and talked to Rocco himself, he said that I 'had to change the filter upstairs at the intake.' There has NEVER been an upstairs filter at the 'intake' for that furnace - the filter unit was on the end of the furnace, in the basement, and I would open the door, pull it out, clean it and replace it. So Rocco got paid by the Commonwealth of Virginia to replace my furnace, he got his money, and here I am, 67 years old, with acute heart failure, end stage kidney failure, with no heat, in the middle of winter. There is not a spot in the everlasting lake of fire hot enough for contractors like this fat, greedy porker.

This was fast and painless service! They showed up a little early. Fixed a problem that no one else…read morecould figure out. The charge was reasonable. I would recommend this company to anyone and everyone else!!! Awesome people too! Thank you so much! Constance

From the owner: Frye Heating & Air is a full-service contractor offering complete heating & air conditioning & duct…read morecleaning services. We serve Madison, NC, & the surrounding communities. Frye Heating & Air's goal is to provide our customers with high-quality customer service, accurate diagnosis, clear pricing & guaranteed work. We only use high quality parts. For your protection we are licensed, bonded & insured. Our certified HVAC technicians are trained on the latest troubleshooting & repair technology. Frye Heating & Air's services include: -Cooling & heating services -Replacement & installation services -Repair services - Preventative maintenance - Duct cleaning - Energy consumption review Frye Heating & Air also offers annual HVAC inspections, carbon monoxide inspections, thermostat calibration, hot- and cold-spot identification, air filter cleaning & other HVAC equipment maintenance. Call Frye Heating & Air today for service or request a free replacement quote!