Debra and the rest of the team at the Franklin location are ALWAYS friendly and helpful…read more It is nice when you can bank and shop in a small town where pro know you by name and there is always a friendly smile to greet w.

The SouthStar branch in Franklin is one of the most friendly places in town. Everyone is really…read morenice and courteous. You are always greeted with a smile. From opening an account or applying for loans, there is nothung but professionalism and courtesy. They will also do as much leg work as they can before you come in because they value your time. Sara, Debra, and Jenny have been with the bank for many years. All three are caring, nice, and very professional. Christina, Jordan and Haley are behind the counter or at the window. All have a sweet spirit and are very personable and professional as well. It is a modern version of a hometown bank where you are known by name. Can't go wrong here. I have had the opportunity over the years to get to know these people. I have seen what they do in the community. What they do for their neighbors. I have also seen how kindly they treat and take care of the older generation. This is a bank you want your grandparents to use. I could go on, but you just have to see for yourself. Great people make a great bank and banking experience!!

mindy is THE BEST. she was informative, worked quickly to resolve all of our issues and she was the…read morekindest person i've met though wells fargo so far. we are beyond thankful for them and will only be using this branch from now on.

The 2 branches that I frequent are always super friendly and helpful, unlike the huge national…read morebanks that I used to bank with. Staying in touch with your customer's needs and being genuine in the conversations and actions with customers makes a huge difference.

To the Executive and Administrative Staff of Southstar Bank,…read more On the evening of 6/21/24 which was on a Friday, at approximately 5:30 pm, my son Eric attempted to draft some financials using his debit card from his account at the Bremond Southstar account. This occurred in Cypress, Tx. for a deposit needed for his apartment. Eric was denied multiple times due to the larger amount needed. The bank-- having fraud protection for sizable amounts withdrawn without notification, locked him from his account. His attempts went well past the closing time of the bank and the apartment complex. For over an hour we were parked outside of the complex with a 24' horse trailer on the side of a busy road. Eric and my wife decided to resolve this crisis by reaching out to Deanna who works at the Southstar Bank in Bremond. Not only did she answer her personal cell phone well past her Friday closing time, (it was now 6:35 pm), but she responded to Eric's needs and facilitated the transfer with her capacity to override the amount allowed under normal circumstances, using the debit card. With her assistance, Eric was able to complete his lease paperwork and move into his apartment that evening. Now-- I bet some of you are thinking to yourselves this was great and you are glad to have someone like Deanna as part of your staff... Let me share this with you guys--what I feel you should be thinking: What Deanna did for Eric and us that evening was not just tremendous, it was exceptional!!! Deanna did not deny Eric's call after hours. Deanna did not tell Eric she wished she could have helped him earlier make these arrangements when the bank was open. What Deanna did was--make an unselfish sacrifice to someone who was desperate at a very unfortunate time. This is the reason I am taking time to recognize her. I have witnessed some pretty incredible deeds in my professional career. This gracious deed Deanna assisted my son with ranks in the top five of selfless acts I have witnessed in my life. Another testament to Deanna's integrity is this. Per the request of my son he asked his Mom to bake Deanna a cake for his appreciation. After delivery of the cake to the bank for Deanna, we discover another selfless act from her. She shared her cake with her co-workers. She could have taken it home. The cake was made for her... What more can I say regarding Deanna?? In closing I will say this... If your banking institutions at every location around the state of Texas have the "Deanna" we have in Bremond, Tx., customer satisfaction will be exceptional. If that "Deanna" does not exist everywhere, I suggest you find "Deanna" and incorporate her into the operation. These type of individuals elevate the standards of your institution because of their sacrifices. They are the "role models" of successful business. I congratulate you as a company having one person such as Deanna to conduct our business with as we do here in the Bremond Southstar Bank. Respectfully, Dennis W.

Do your self a favor, bank else where…read more We attempted to get a simple notary performed here. We needed something signed so that we could sell our home the next day. (Closing was Friday, we attempted to use this banks Notary Thursday). After asking if my wife was a member, the banker informed her that they do not help "non members" and handed her two sheets of paper. One was a list of "benefits" for joining the CU. The other contained a phone number that we could call for a local notary. It was a Rockdale "notary" phone line I guess. Guess who the person on the phone recommended that we try in Rockdale? This Credit Union ! LOL Any how, after an hour and a half of trying random businesses in Rockdale. We finally found a notary, we went on to sell our home, and deposited the proceeds at a different bank. (we are new in town) Not only did they treat us right, our account was free! Do you think this credit union would have treated us the same if we had informed them of the thousands of dollars we were about to have in cash?

Deposits and payment processing are very slow, even compared to other credit unions. The tellers…read moreare nice for the most part but anytime I needed to do anything other than a simple deposit I was treated as if I was giving them a huge inconvenience by choosing to do business there. They have a limited online banking system. They are not the worst in the world and do not seem to be predatory, but banks are usually overly positive to try to sell you on something and this place is the exact opposite. The customer service is severely lacking.

Samantha Schulz was great and very knowledgeable! If she didn't answers she's going them out! We…read morewere very pleased and will be doing further banking with her!

I have been a South Star member for only a short period of time. I love that the fees are very…read moremiinimum. Most important feature for me, is, all of the alerts I was allowed to place on my account, and they are quick to notify me when something does not look right. The lobby the staff is always very pleasant, and they're eager to explain anything. When I go through the drive-thru, I'm not there very long. So in my book, the customer service is excellent. I have referred friends to open accounts at Southstar Bank.

My wife and I greatly enjoy the bank and have since we followed our banker, Trey Cashion, several…read moreyears ago. He and his team; Molly Kolbachinski, Crystal Moynihan, Cami Winder and others, truly treat us like family. Since ANB is a family owned bank, that sense passes from the top down. Barbara Pratt and her staff also have the same approach. We are blessed to have ANB along with its internet banking service for our banking needs!

Everyone at this bank was extremely friendly and helpful. I researched local banks, because I…read morewanted to change from the bank that I had used for many years. Gaby explained all options, answered my questions and was very knowledgeable. She also encouraged me to call or come by any time that I had questions. Judith R.