We worked with Stacy for our recent purchase and she helped us right from start by understanding…read moreour requirements and goals to the finish with negotiations on closing and always went an extra mile to ensure that we are satisfied with the available information and decisions. If Stacy is your agent then you are well covered because you are in good hands. Best Smita

Stacy is a NO BS Real Estate Agent who gets the job done and done well. She is fair with…read morecommission, reliable, and well connected. When we were prepping to list our home she helped to make it look so good we weren't sure we really wanted to leave it behind!! Stacy is so well connected and will make sure she connects you to the right people for the right job (flooring, painting, electrical work, remodels) - including getting creative with loan options!! Stacy knows how to prep for sale and knows how to predict and work with any given real estate market. I have never met a more professional real estate agent (and, goodness, we have met many agents!) and I never questioned if we were in good hands because she was three steps ahead and keeping us informed/on task. Our house listed INCREDIBLY quickly and sold quickly too - we moved out and by the same time a month later our place was sold/closed! Stacy has also been our buyers agent on two properties and knows what to look out for when purchasing and seeing a big picture. I am confident Stacy is the primary reason we are in our awesome home now. She is THE BEST out there and I feel honored to have been able to work with her over the last five years. Much love & gratitude for Stacy Hale @ Town Real Estate!!

I had a home transaction with Carolyn Gwynn that proved to have some technical hurdles to address…read more Carolyn paid extreme attention to details and all challenges were met with an efficient and absolute solution. Carolyn seemed to genuinely looked out for the best of her client which is so refreshing to see. Hope to work again with Carolyn Gwyyn!

Carolyn is wonderful to work with, she came highly recommend to me and set a new standard for my…read morehome buying experience. She listens and navigates your market to show you homes that make sense. Carolyn leverages her network to help identify upcoming properties, and her knowledge gives you the best chance to win the house of your dreams. She is always easy to get ahold of and very responsive. I would highly recommend Carolyn; she helped me, my wife, and newborn land our dream house.

Vivian is the best agent my family has ever worked with. She went above and beyond throughout the…read moreyear to help on admin stuffs that weren't even part of her responsibilities. She's super responsive and works very hard even on weekends. She's the type of agents that always answers your calls when you need her. She even helped research on local regulations that were either new or not her expertise. If I ever have to buy or sell again, Vivian is the only agent I will go after. Thank you so much Vivian for all your hard work this year!

Vivian is a super agent, each time she would try her very best to assist or answer whatever…read morequestions we have. And she will also provide many latest real estate updates for us! Although we spent a long period of time searching for the right house, Vivian always delights to do so! And finally, we got a nice one!

I have worked with Kim Pettigrew on numerous occasions when buying and refinancing my properties. I…read morehave always enjoyed working with Kim and I have always been extremely satisfied with the services and rates I have received. In addition, she is really knowledgeable and good at explaining things in a manner I can understand. Most importantly, I continually feel that she has my best interests at heart and that is really important in today's economy.

What a great experience! Margaret O'Reilly, and her team at BWC, handled our refinance with ease…read more We signed all our paperwork on Friday night. We shook our heads afterwards...what a great feeling! They made it really easy. It saves us just about $400 a month, and we couldn't be happier about that. I would (and do!) recommend Margaret to anyone looking to purchase or refinance a home.

Karen is awesome. I was trying to refinance our mortgage and look at buying a second home and we…read morehit some unexpected issues and Karen was all over it. I would highly recommend Karen - she is smart, focused and reliable. I am happy to be working with Karen!

Karen was referred to us by a friend who had a wonderful experience purchasing their home with her…read more She was described to us as a "closer who knows her stuff" and that was certainly our experience. She was very generous with her time, walking us through the wonky details of funding a home purchase. She was highly responsive and communicative and worked closely with us throughout this process, going above and beyond her role as a mortgage broker. She moved very quickly to get appraisals done and to ensure an expedited closing when requested by the seller. You should always shop around for the best interest rates, but after speaking with several brokers, we found her rates highly competitive and she worked with us to secure financing we felt good about. She and her loan agent assistant, Gladys, displayed a very high level of professionalism and clear communication throughout this process. She has years of experience in this industry and that proved to be a huge asset in our experience.

Writing a review for Mona Koussa!? Where shall I start...!?…read moreEverything about Mona and her team is A+++! She knows the East Bay real estate market inside out. She is so knowledgeable, friendly, supportive, customer minded, always on top, thorough, ultra professional, persistent, determined, etc. As a client, it put us always at ease and knowing we had our best advocate out there for us. Our search was a difficult one because we knew exactly what we wanted, but there were very few potential homes to match that. Mona persevered like we could never have expected any realtor to do. We visited 150 properties before finally landing our dream home. 150 properties, over 9+ months of searching. And under the difficult Covid-19 search conditions. But Mona never wavered, and kept intent on us finding the right home for us. She truly had our needs and hopes at the core of her work, not trying to close the sale as soon as possible for her. Some times, we would even want to make an offer because we were so drained out with all this chaotic searching, but she would question whether that was really the home we wanted and recommended that we kept on searching. Again, she was so right and caring about our long term satisfaction with our new home.. When we finally found the perfect home, Mona showed off all her chops as a masterful buyers' agent. We found ourselves into what could have become an ugly bidding war, but she was able to reason the sellers' agent into accepting our first and final counter without further overbidding escalation, by pleading the human side of the deal and not just the dollars and cents up and up. Thank you so much, Mona! We are happy as clams in this amazing new and permanent home for the rest of our lives! Before I finish this review, I also want to say that once the sale was closed, Mona has still be checking in with us on many occasions to see if there was anything more we might want any help with. That is what I call FULL customer service, beyond the call of duty. This is planned to be our last home forever, but if we had to sell it at some point, or wanted to buy another home in the East Bay, no doubt we'd be calling on Mona and team again. And so should you! You will for sure never regret doing so, we think. Good luck!

Selling our house with Mona and her team was the most wonderful experience. Mona came in and…read moreassessed our house to see what we needed from decluttering, painting, and staging. She gave us pictures of what to do in my house, a precise schedule everyday until the open house. We even got a preemptive offer just from the photoshoot we did. We sold our house in 3 days. Mona and her team were consistently professional, considerate, and went above and beyond to make sure that we felt comfortable with all ours decisions. I would recommend anyone Mona and her top notch team. We got an offer way over our asking price. They get the job done!

The Doyle Team has to be the most professional and results oriented real estate team I have ever…read moreworked with from start to finish. From the beginning when we interviewed Lisa Doyle, we already saw the trust & confidence and the many years of invaluable experience that she holds in the industry, especially in the San Ramon Valley area. Lisa was very sensitive with our family situation with the recent passing of our Mom. She was able to guide us step by step with attention to detail, through the preparation, marketing, and sale of our Mother's home in the Alta Mira neighborhood, at Gale Ranch, San Ramon. My sister and I have (2) other siblings and we are a very close knit family and saw the same chemistry with the Doyle family team. Although they are associated with a highly rated brokerage company, Christies-Sereno, they really operate like a small firm and make client services very personal & paramount. We were able to get the one-on-one collaboration with the team keeping the open lines of communications throughout the entire sales process. Their aggressive marketing approach & expanded network thoughout the greater Bay Area provides optimum coverage, attracting a large window of potential buyers. Our Mom's home was well prepared & refreshed with new paint and select interior improvements for impact. Not to mention, the home was perfectly staged that it sold instantly over asking price after the 1st open house! This is very impressive considering the current state of the economy. My sister and brothers are in much disbelief that our Mom's home sold so quickly! Mission accomplished & definitely an epic sale! Many thanks to the Doyle Team! You guys rock!!! Ingemar G. and Bettina C.

The worst real estate company . Our experience working with them from beginning to the end was…read morehorrible. Unresponsive to phone calls, voicemails, texts, emails. Purchased a home from their listing in San Ramon. The escrow closed a weeks ago they only provided us the key from the lock box to the main door entrance. The Garage remote is missing , the mailbox key is missing, the pool key is missing. When our agent reached out to them about the missing item they never responded to us back. This shows how irresponsible and unprofessional this real estate company and their agents are. Purchasing a new home should be an exciting journey but unfortunately for us it has been nothing but frustration because of Lisa and her team.

I checked their reviews and it speaks for itself! I tried to raise an issue I had with an agent…read morefrom this office with their manager and she was very rude, dismissive, and completely unprofessional over the phone. I decided to go to a different Keller Williams office to meet with a new agent in Walnut Creek and I couldn't believe it was the same manager at this office as well! The customer service was unbelievable to say the least. There was no one at the front desk and an employee came out of her office and completely ignored me. The manager, Margot Ross came out and pretended our conversation never happened and she didn't know me even though I reminded her of our phone call. I refuse to go through the same situation again if she is also managing this office so I cancelled my appointment and will be looking for a different agent in a different brokerage.

Before we took possession of the home we purchased from our Agents Daniel Boot and Greg Silva was…read morethe lead, our ceiling in our 2nd bedroom fell in. It was due to a leak upstairs that the seller claimed he fixed. We had an inspection and there were a lot of problems with the house that seemed minor, but the seller said he fixed them. He didn't fix most of them to our satisfaction. A month after we moved in we discovered we did not have A/C as indicated on the appraisal and the inspection. We found out because it was a very hot day and the house was hot upstairs. I called our warranty company Old Republic which has proven to be USELESS! They sent out a Technician who first told us our system was outdated and there was no way to repair it. 4-5 HVAC installers later confirmed the A/Compressor in our backyard was not connected to the nice new Nest thermostat. In fact, we did not have A/C because a wire was loose or cut that could not be connected without opening up the wall. We were told we could buy a wireless connection that may work for $1500.00. We continued to have installers come out and give us 3rd, 4th and 5th opinions and estimates. A few months later we had a Mini Split A/C/Heater installed that cost $12000. I was in communication with the Agent Daniel who was always going to get back to me after speaking to their lawyers. He always deferred to the useless warranty company. There were a lot of other issues e.g. floors lifting, a hole in a bathroom wall that was covered up with a mask. We discovered a lot once we moved in. The straw that finally broke the camel's back was the hot tub issue. I loved the hot tub that came with the purchase. I informed our agent that I needed to be sure it worked because it was one of the reasons I wanted the house. The seller put in the contract that the hot tub had some issues but a technician was coming to repair it. So fast forward, we got A/C installed, but when the A/C installer came he informed us that the hot tub was not hooked up to code. He said it could cause a house fire. He said the wires used to hook up the hot tub were the wires to hook up the A/C and they are the wrong size. Therefore, he disconnected the hot tub. We now have to hire an electrician to come hook it up correctly and according to code. The cost to reconnect the hot tub is $3000-4000. This is my first purchase. We trusted Daniel, our agent. Instead of doing the walk through for the 2nd time without furniture in the house, we let Daniel do a video. The last walk through was hurried because Daniel said he had somewhere to be. I imagined that when I purchased a home it would be a celebration and that we'd be overjoyed. It has been quite the opposite. If I had to do it over again I would not have purchased with this agent or realtor. I have family and friends that are agents and I should have gone with someone that we knew, and who had our best interest at heart. We have spent $9000 on replacing the floors, $3000 for repairing the leak. The shower was replaced and some of the plumbing that could prevent a leak in the future. We also had to have the ceiling closed and repainted that was damaged by the leak. The backyard was cleaned up and landscaped because it looked like a jungle costing $1700.00. We had to have the fireplace cleaned and repaired for $400.00 (the seller said he had this done) in the pics there was a glowing bright big flame. When we took possession of the house we couldn't get a flame. There was a rusted window in our living room that we had to replace for $300 just for the window. It will be additional $ to install. So, almost $30k in 5 months after closing is overwhelming. I have spoken to everyone involved and they all passed me along to the next person. Daniel and Greg were the agents, Lyle West was the Listing Agent. I even spoke to the man I was told was in charge named Phil, he was not empathetic and just cut us off in mid conversation and said sue the seller. Potential Buyers BEWARE. Please thoroughly do your walk thru and if something was repaired get the info. on who repaired it and make sure to get it in writing. Go with an agent you know or somebody you know knows. The seller is denying that he knew about how the hot tub was hooked up. He said it was A/C while he was in the house, so I guess someone disconnected it by the time we moved in. Also, let me mention there was also an infestation of house centipedes and bugs that behaved and looked like roaches to me. We had to get an exterminator and have them come every month. I am very very scared of bugs so this made the house very uncomfortable for me. We also later had a pop-up encampment develop directly across the street from us. The presence of the encampment has come with a lot of trash and junk also right across the street from us. Please Do Your Homework! Do not regret the biggest purchase of your life! The stress has been overwhelming between the loan officer and the agent.