I wanted to switch to a local bank in order to use local resources and services; I didn't expect…read morethat the account they'd offer me would really be that much better than what I was getting with my huge, national bank. I was in for a surprise. In addition to tellers and bankers who recognize me and say hello every single time I go in for business, this bank offers a really great interest-bearing checking account--a rarity for brick & mortar banks. (This account is so great, in fact, that a competing bank recommended I check out FAB!) Fausto Sarmiento works at El Banco and is wonderful at explaining your account features. (He's also really involved with the local community, as are many FAB employees.) Full disclosure: I am now friends with Fausto, but I got to know him as a customer of FAB, so I feel like this review is fair. I highly, highly recommend that you look at your big, national bank's perks and services and see if FAB/Banco de la Oportunidad can give you a better deal.

NO NO NO. If you are hacked you become the criminal not the victim. They will ruin you in a flash…read more They will talk down to you as if a child. Had two businesses with them and it was all smiles and friends well met. Yeah, money, as long as you have money. Struggle, get hacked, cleared out of everything, doing nothing to protect me. Reported to police after two weeks they dropped it saying too hard to track down hackers. Then when I was ready to close my account and try someone different, trustful. and they shut me down. Closed it. Cannot even open up to get the 1 cent and 11 cents to bounce back to certify an account. Tried to open another and the same thing. Great giant scarlet X on my name because I was a victim and not the criminal or wealthy. But if you are a regular person and are scammed/hacked, then look out because thy will ruin you. You will be exposed to every hacker on the web. Wide open. Hacked.

We have had a very good experience dealing with this bank in it's small town branch location. It…read morewould be better if their week-day hours were longer or if they kept the drive thru open later, to accommodate workers who don't get off work by 4:00, but they do have short hours on Saturday.

The Covington branch is Horrible. Of course they don't have a Yelp page. There is constantly a…read moreproblem with the ATM. One week it was stuck in a Spanish only mode. We had to go elsewhere & pay a $4 fee. This week we needed to take out $400. It would only give us hundreds. Half the stores won't take a hundred dollar bills. Half the time it's out of service. The BIGGEST PROBLEM is the customer service phone system. It's OBNOXIOUS. It takes 5 minutes to get through lots of nonsense until you can pick an option for the type of help you want. The agents have told me everyone complains about it. Any company that would use that on their phone system HATES THEIR CUSTOMERS. Synovus bought out my old bank that I've used for 40 yrs and now I have to switch because half the time there's some type of problem w the ATM.

Joe was a pleasure to work with during the home loan process. He offered us highly competitive…read morerates and as quick as two-week closing times. He helped us consider different avenues to reduce rates or closing costs and answered all our questions, big or small. Joe is patient, informative, and you can tell he deeply cares for your best financial interests and well-being. Even though we weren't able to do business at the end, Joe was so understanding and still offered his recommendations to help us make the best decision for our financial future. I wouldn't hesitate to recommend him to family, friends, and anyone looking to move to the Athens area.

Joe was very helpful with our construction to perm loan and his team were on top of everything…read moreneeded each step of the way. I highly recommend!

Both the banker and teller here were very friendly, professional, and courteous…read more They were both efficient and to the point with what I needed done. Also the small chat about moving here to Athens, from my hometown in CA, made it personable. Will be back if I need anymore banking needs. Was also surprised to learn that you can open a new account online? News to me, but happy to hear. But I may just come back to this bank, because the experience was positive.

Absolutely HORRIBLE experience. The staff and management is nothing short of rude. They are not…read morewilling to help customers, and my banking experience took forever with no resolution. The manager was so disrespectful.

STAY FAR AWAY! I was…read morealready a member, and tried to get a refinance with these people. Our situation had some specific challenges, but they said they could still help. However, they were extremely incompetent. They couldn't even get our address right after about three completely different attempts. Their website didn't work well, so they had us submit the application and everything in paper form, but their multiple errors required them to completely re-write the loan, so we again filled out dozens of forms. It took them three months to finally back out of the loan. They gave no reason, except a reluctant admission that they didn't know about some of the government regulations on our type of FHA. It was by far some of the VERY WORST CUSTOMER SERVICE I've ever had!

I opened an account with GFCU today, and it was so incredibly easy. The staff was very helpful, and…read morecoming from Bank of America (which I now officially loathe), this has been awesome. I can't wait to switch to GFCU full time! Just gotta get that direct deposit switched over.

Vanessa made my day awesome with her worndeful customer care. I really appreciate her and her…read morepiers. It was a friendly environment and I got what I needed done extremely fast. Thank you very much for making my day special. I hope your day is special too!!

I have used this branch numerous times for my personal accounts. I do not have complicated…read moretransactions, but I just wanted to state that the tellers/representatives who have assisted me have been very pleasant, helpful and efficient. I've been a BOA customer since the 1990's.

These people are dirty! Paid my balance on a travel card off and they continue to give charges and…read moreit's impossible to close out the account. They should be audited!

I usually go to the affiliate branch (Banco de la Oporunidad on Hawthorne), but once in awhile I…read morestop by here to make deposits and such. Friendly people and great customer service! I'm so, so pleased I made the switch to a local bank.

Customer Service has declined at this branch. I used to love it, but the new tellers have no sense…read moreof local/community. Now they are no different than a Bank of America or other large corporate bank that doesn't care about the little guy.

sweet helpful professionals' from the time we walk in and throughout the entire time. I would…read moredefinately recomend this bank. to family and friends.

Slow. Sloooooow…read more Super Slo-mo. Did I mention this train-wreck of a lobby is slow? Waited for-ev-er to get to the counter. Then, hooray! I made it! No...was told I needed a special form for an out-of-state deposit and they had to get it for me. Got to fill that out and wait again. Nice...I wasn't doing anything until next tues anyway. Now, after all this dancing around, waiting in line, a girl could really use a potty break. But...wait for it....No public restroom! It's ok. By now you should have perfected your waiting skills and can just wait until you get somewhere else to pee, right? My verdict. For the love of all things holy. Bank somewhere that lets you use the bathroom if you need to and can take your deposit before the dawn of a new millennium.