Maryland Clock and Watch Repair is THE best team to repair your clock. In our case, we had an…read moreantique grandfather clock we were gifted from a dear friend in Germany during our time living there. It had recently stopped working and after a quick on-line search, we selected Maryland Clock and Watch Repair. Nick came to our home the very next day and repaired and cleaned our clock in under an hour. Nick is well versed in not only clock repair, but the history of clocks and their makers. In fact, he informed us that our clock was a Gustav Becker...a first heard for us! Nick will now be our "clock guy.". Thank you, Nick, for your professional and friendly service.

I paid $3200.00 to Maryland Clock and Watch for my antique non-running Herschede grandfathers clock…read moremovement to be overhauled. This clock was handed down to me from my grandfather. Its quite special to me. MC&W had my clock movement for about 10 months. I knew up front that it would take some time. Now back in my possession since Dec 22, 2020, how can this movement still have issues? The moon phase still does not work. I was assured it would after the overhaul. The chimes sound terrible due the hammers and tubes being out of alignment. I will say, it does maintain excellent time which is great, but that is 1/3 of the mechanical function of this clock, and to me 1/3 of the amount I had paid. Also, I did not get pictures sent to me during the overhaul process that I had been promised. When I brought this up I was then told I would get a comprehensive package including pictures with the return of the clock movement. Well, I received an invoice, "warranty" information and clock setting instructions. I haven't any proof that my movement was disassembled and overhauled. No pictures, no detailed information of what exactly what was replaced, cleaned or adjusted for $3200. I have been told more than once I will get a call and an appointment will be made to come out and look at my clock. To this day 4/04/21, no follow up appointment has been made to correct my clock issues. At this point, I have lost all faith in Maryland Clock & Watch. I will go elsewhere for the remaining repairs. I no longer feel as though they are a competent repair shop. FYI - Below is a more detailed description of the issues The moon phase dial will not move. I was assured this would be working. It should rotate to indicate when there will be a full moon. Strings - It doesn't make sense to me why the strings that pull the hammers and the strings that hang the tubes were replaced at my house and not at the shop? Obviously the movement was not tested properly before hand. Well over an hour was spent installing the strings for the hammers and the tubes at my house. Not all five strings, but four of the five strings were replaced by MC&W at my house. I still have one old original string that still remains, three of the new strings installed were provided by MC&W, and the fourth new string also installed by MC&W was "sewing thread"! Yes that's right, my "sewing thread". I was wondering why I was ask for string or thread? This is certainly not correct. The tone and volume of the chimes is not correct, one in particular is hard to hear the striking of the tube. After my inspection I see the hammers are not in proper alignment. Some hammers are resting against tubes, they should not do that. Also some of the hammers strike the sides of tubes and the top edges of the tubes, and again they should not do that. The tubes also are not in alignment to each other which compounds the problem. The tubes do not hang from the hooks at equal lengths. All off this should have already been done, inspected and tested. This is what makes me think that MC&W had someone else service the movement. Who really did the work I wonder? Lastly, any clock that operates with pendulum must be balanced. It is necessary so the clock is "in beat". My clock was never balanced. It was moved into the corner and left that way. It was gaining one minute a day. For weeks I was trying to adjust the speed of an unbalanced clock. I did end up balancing the clock, and now it keeps excellent time. I don't believe there is a clock or watchmaker on the premises at this time. I should have done a better job of seeking out a trained clock maker.