My old vehicle was seized by Customs because it was used to smuggle Mexicans in. Robinson Ford did not change titles and now I have to answer for them! Update: 10/9/2019. I received a notification from the U.S. government that my coveted SENTRI pass was revoked owing to the fact that my old truck was seized by the Customs and Border agency in the use of illegal immigrant smuggling. Now, I'm having to prove to the government that I did not own the vehicle at the time of seizure. This could all have been avoided if Robinson Ford in Calexico,California would have done their due diligence with transferring titles. Be warned: Don't buy a vehicle here! read more

Robinson Ford Sales - Seizure notice. - Car Dealers Near Me - Calexico, California

LOS COMPRADORES DE AUTOMÓVIL, CUIDADO, NO CONFÍEN EN LOS PROPIETARIOS O EL PERSONAL DE VENTAS, lo estafarán, este es el tipo de concesionario con el que estamos tratando, parece que están estafando a los clientes. Creo que todos los clientes potenciales deberían ir a EL CENTRO FORD, tienen una calificación de 4.6 estrellas. Le explicaré que tengo un familiar que trabaja en la sede corporativa de FORD. Vine a este concesionario porque tengo un Ford Explorer usado que he reparado en este concesionario y gasté miles de dólares por cierto. Entonces, solo quería comprar un vehículo nuevo en el plan Ford Family Z pero, por alguna razón, todos sabemos por qué no quieren venderme un camión porque no hay suficientes ganancias para que se preocupen y tengan un trato justo con sus clientes, pero Estoy dispuesto a darles una ganancia justa incluso en mi intercambio. No quiero que sea injusto para un lado o para el otro. Debe ser justo para ambos lados. Los robinsons se merecen obtener ganancias para mantener sus puertas abiertas, obtener algunas ganancias y para alimentar a sus familias. De todos modos, he tratado con Ernesto, el gerente de ventas, durante el último mes, me hizo perder el tiempo, me dio vueltas y no me devolvió las llamadas, escogió mis llamadas o correos electrónicos. Así es como tratas a un cliente que eventualmente gastará miles de dólares. en servicio y enviarle otros clientes en el futuro????? Luego, los propietarios también me evitan actuar como el gerente general y no devuelven las llamadas telefónicas, no contestan las llamadas telefónicas, tienen correos de voz llenos de mensajes, esto es muy poco profesional. Todo lo que estoy tratando de hacer es pedir un vehículo de fábrica personalizado MUY FÁCIL PROCESO SENCILLO YA HE CONSTRUIDO MIS 2 VEHÍCULOS. Estoy interesado y no quieren negociar o ni siquiera quieren nada de mi dinero??? Entonces, cuando usted, como cliente, ingrese a este concesionario, solicite un mínimo de $ 1000 en la factura, pídales que le muestren la FACTURA VERDADERA DE FÁBRICA, LA FACTURA OFICIAL, SU CANTIDAD DE RETENCIÓN Y LA FACTURA DEL CONCESIONARIO, luego vaya debajo de eso. Además, no intercambie su automóvil en este concesionario, no le darán un intercambio justo en valor, lleve su vehículo a CARMAX. También estoy a punto de presentar una queja ante la oficina de mejores negocios de BBB. Propietarios RANDY & GARY ROBINSON, si quieren que cambie esta reseña de nuevo a 5 estrellas, darle una buena reseña en todas las plataformas como Yelp, Google, Carfax, Newcars.com, Dealerrater.com, o eliminar todo lo que necesite para devolverme la llamada y finalizar mi orden de compra de compra personalizada lo antes posible en Jay 949-678-2559 o los posibles compradores de automóviles en Robinson Ford también pueden llamarme para obtener una explicación más detallada y preguntas sobre cómo este concesionario me ha tratado hasta ahora, también es libre de llámame, gracias. read more

I ordered a new Bronco in October 2020 and listed Robinson Ford as the dealership to receive it because I had to list one. I called at least 10 times to check on the delivery. I sent my last email request on 12/30/22 as Ford said it had shipped. I was told that they never received it. I found out they sold it on 12/1/22. I called Gary ( owner) 3 times and left messages and was never called back. DO NOT do business with this dealership!!! read more

Sales department needs work.. overpriced cars by several thousand and salesmen texting me past 11pm. Not knowledgeable about any car shipping which seems odd due to their rural location.. buyer beware of these money hungry sharks read more

The service department at this Ford dealership in Calexico is terrible. They have very under-qualified and inadequate technicians employed there. They take entirely way too long to get the job done. I had four 2015 Ford ambulance vans that had recall work that needed to be done. We took one to a Ford dealership in San Diego who finished the work in 4 days. We took another one to Robinson Ford who kept our ambulance for 3 weeks. There is an obvious lack of ability employed in the service department of Robinson Ford. There were also many times we would call the Ford Service department only to get hung up on. The lead service department technician tried to tell us we were lying about being hung up on. It wasn't until after I told him all of our company lines are recorded and have proof of these hang ups that he tried to change his tone and say that it must have been a phone line problem. It's not a phone line problem when there is recorded proof of 7 different calls where the service department answered, we then stated where we were calling from, and they just hang up and avoided us. Yeah, don't use their services. If their service department is run like this I wouldn't trust using their sales department either. If you need good diesel work done use Quick Lane in Brawley instead. read more

Ask for Antonio for New Cars and Used Car Manager. If Antonio is not there, ask for Ernesto, he's also really nice. Excellent prices, rates, discounts. Robinson Ford Sales has been helping people in the Calexico, Imperial Valley & Mexicali area drive new cars. They helped me get a Ford Escape with all the works because I asked for the Titanium. Fully loaded and a very cost effective lease. I didn't even know what a lease was and they helped me out. Now I can get a new car from Robinson Ford every 3 years during these years that are my bread winning years. I'm so excited. read more

See all

Honestly, I do believe this is the worst dealer in al of California. Here are the facts: Purchased a vehicle there, after a year or so the vehicle started to fail incredibly. Bad luck, a 2011 Fiesta with the auto transmission that had problems, it appeared that many Fiestas around de US were in the same situation. The car had trouble shifting, it jerked at low revs and then one day I couldn't rev beyond 2000 RPM! Good God, the car wouldn't even start after that, I had to tow the vehicle to the dealer... I took the car to the dealer, around three times. The first time, just some computer reflash. The second time they just changed oils. The third time after the incident when it wouldn't start. The third time, the car stayed at the lot for a month and a half, because they would have to replace the transmission and there was a shortage at the factory. They told me the same every time I called, "The parts will arrive next week"... All in all, I do understand, they have no power over shortages, but their attitud, the lies and wanting to blame the problem to me. After the transmission got replaced, the car continued with the jerking, with the problems to shift gears, every single problem remained. No car is safe under this condition. I wanted to return the car, I wanted a refund, I wanted to apply the Lemon Law, and this Dealer asked me for 1500 cash so they could do it. 1500! to refund my vehicle! So I called Ford costumer service and told my problem to the representative, they offered me a Lemon Law buyout, I agreed to it and the documentation went by like a breeze, at Ford RAV (Reaquired Vehicle) center they were all nice, they understood my issues and everything was good. My vehicle was inspected about a month ago, and everithing was OK. The moment came to speak with the dealer about the check to get into a accordance about the retunr of the car and me getting the check. Now it turns out the managers do not know anything about it. The managers for Christ sake, they told me just one man knew about it. A man who I got into a discussion with because he told me they would deduct some money from my check because the car had a lot of issues when the Ford inspector gave his approval in everything. I have the document, the DEALER has the very same document... I don't know what they think they're doing, but to me they're just a bunch of unscrupulus liars and don't care about their customers, nor their reputation, for many more people I have spoken to that are or where customers tell me that they have not been treated rightly by this dealer. Please, stay away from this dealer. This is not because I want them broke. I really wish they change the ways they do the deals and treat their customers. Some really good people work in there, but the managers and dealers and some others taint the reputation of this place. read more