My husband and I first moved to San Antonio because he was stationed here for a short while. We…read morespent a few days here prior to moving to look for an apartment and we had numerous great options. When we came to the springs at live oak, it was initially very clean and we enjoyed the tour and how friendly staffed appeared and how well they knew their tenants. I think it was when our leasing agent began pressuring us into getting this apartment is when I took the wrong turn. We were sitting at her desk talking about options to which she asks us who else was on our list of tours. She then proceeded to call every other apartment we were looking at to compare their prices to hers and tell us now we don't need to look because she had done all the work for us. I definitely wish I had taken the time to go and look. We rented with a detached garage. I don't think we had too many issues with the apartment itself. I had mentioned before that it appeared to be really clean. And part of me was impressed with the bit they had about the dog poop thing where they would pick up any dog poop and "dna test it." That never happened and there was literally dog shit everywhere. I watched a neighbor pick up bags of dog poop and take that handful of bags to the leasing office himself because we were tired of all the mess. There was also a point in time, with the damn wash bay, where it just wasn't functional. A few of my husbands things were even stolen while he was in the wash bay. And don't get me started about the "gated community" bit too. We wanted a gated community to feel safer about where we lived. We were moving into a new state and knew NO ONE but that damn gate was always broken because people kept driving through it when it says "timed for one car only." I don't think anyone got in trouble for braking it either. That gate was open 80% of the time that i lived here. Other than those few complaints they really worked with us when it came to our relocation/next duty station. Though a little bit pricier-- it was appreciated.

the management made it appear that we were important during the tour. however, the communication…read morefrom the office is non existent. it's disturbing that you make complaints or share issues with your apartment and they don't care to fix the issues. disappointed is an understatement.

Lived here for a few months now. Good structure, fairly good price for what you get. Great front…read moreoffice. Overall, very satisfied and yes I would recommend it.

This is a wonderful place to reside. I've lived here for several years and have to commend their…read moremaintenance crew with a special shout out to Ronnie. He is so nice and professional. As much as I dislike having to submit maintenance requests, I'm always happy when Ronnie shows up as I know he will get the job done. Great crew here at Lookout Hollow apartments. Keep up the great work!!!

amazing staff and property, i wouldn't want to rent anywhere else. Tyler and…read more Annasty were both extremely helpful, professional, and informative.

It's been almost a year since living at this community and I have the same sentiment from when I…read morefirst moved in! The community is safe and quiet, conveniently located within walking distance to a grocery store and multiple restaurants, the units are modern and well kept and the staff goes above and beyond to create monthly fun events. The coffee bar is top notch and I frequent it daily; I've saved hundreds by not going to Starbucks

huge managerial turnover, RED FLAG. Very neglected property. Issues brought to manager rarely get…read moreaddressed. It's a shame because it doesn't have to be like this. Many unhappy defeated feeling tenants. I get embarrassed to invite friends and family over.

Had a really awesome experience today, in speaking w/the property manager, David. Beautiful…read moreproperty & outstanding customer service. I'd highly recommend if you're looking to rent.

My experience with brio was 2/5 - Parking was always an…read moreissue - Construction always closed off the roads - Water was randomly shut off I called the office regarding my final bill and they weren't able to prorate it for me online and requested I bring in a money order. I also work for an apartment community and didn't have the time to do that but they still charged me a late fee, even though they close for lunch and I tried my best to bring it in before the last day. Never did I hear a response for my final statement and they sent me to collections immediately. Hit or miss here

Applied weeks ago and can't get a call back or anything! Already paid $350 and have no idea as to…read morewhat is going on. I don't know who manages this place but it seems like they think people's money and housing is something to be toyed with. If they are this incompetent / inconsiderate now, what would happen if I lived there. My experience as an applicant has been miserable and expensive.

I've lived here over 6 months and love it and the staff is super friendly Patricia and amber are…read morethe best!! If your looking for a nice apartment with no bugs and lots of amenities this is the place

You have failed to fix the water leaks in my bathroom and balcony for 3 years. Black mold is…read morepresent and we scrub it with clorox yet cant clean the airway system from the air handler in the bathroom that has been leaking for 2 days. The upgraded appliances are not stainless steel, the slop sink they put in looks like a fish cleaning sink ... the original side by side with a sink and disposal on separate sides were much better, my college room dishwasher has broken 3 times because its too small, and my new tiny freezer does not make ice consistently ... at $2,700 a month ... do your job and hire professional maintainers miss Villas at Mira Loma ... thought I upgraded ... nope

TL;DR: This place is NOT worth it. Do yourself a favor, find somewhere else to live…read more Exterior View: 3/10 -- I had a South-facing window so my apartment got plenty of natural sunlight, but the abandoned strip mall to the South is decrepit and had busted parking lot lights that would strobe my windows at night. Not much in the way of natural beauty either. Interior Layout: 5/10 -- Not terrible, had 740 sqft of room and made the best of it. The kitchen was comically small, and you realistically only got 2 normal-sized cabinets to put stuff in. I had also seen the interior of other units, and it appears that some units were lucky enough to have an interior renovation done, but not mine. Cleanliness: 1/10 -- When I arrived the trim was gritty with dirt and hair, especially in the bathroom. The floors were covered in little white paint spots from the crappy job the 3rd party contractors did before I moved in. Thankfully the place was swept and mopped, but the patio slide door was completely broken, the window screens were just barely hanging on and were torn, and the outdoor closet was full of bug nests and other little pieces of junk. Don't forget about the pests! Even with their pest control, which was laughable due to how little effort they put into it, if you turned on the kitchen light at night you would see no less than 5 cockroaches go skittering back into their hiding places behind the countertops. My recommendation: you'll need to DIY your pest control or hiring someone else. Noise Levels: 1/10 -- You live across the street from the city police station and fire department who are answering calls 24/7, good luck trying to get a full night's sleep. Maintenance Responsiveness: 7/10 -- The maintenance guys were great, Tim in particular was awesome. Their timing was pretty average, but if you have an A/C or water issue they'll be there ASAP. It's worth noting that for some jobs they hire 3rd part contractors. The first night after I moved in the shower pipe in my wall exploded and started leaking water into the master bedroom. It took them 2-3 days to get contractors in, and when they were finished it looked like the repair job had been done by a couple amateurs. They didn't bother repainting the walls the tore down or replacing the proper fixtures, they just said "eh, good enough" and walked away. Amenities (Pool, Gym, etc.): 2/10 -- Never used the pools, but they seemed clean enough. My issue is with the laundry rooms. There is no in-unit laundry, but there are laundry rooms that you have to pay to use. Management would randomly close the laundry rooms without any notice, leading to some late night trips to the laundromat down the street more than half a dozen times. No joke, they had to close one of the laundry rooms down for a couple months because someone (an adult) pooped in one of the machines. These kinds of people will be your neighbors. Parking: 8/10 -- The parking spots are decent, but make sure your car's info is entered into their parking system. They towed my car once because I forgot to update my info when I got my plates changed. That will cost you about $250-$300, not to mention the taxi costs to get you to the impound lot in CENTRAL SAN ANTONIO. Safety / Security: 0/10 -- Literally watched a kidnapping happen in front of my window in the South parking lot, thankfully the police ran the lady down on the West side of the compound. There's also a couple units where you can VERY clearly hear the domestic violence. Management / Office Staff: 8/10 -- Their attitude varies between genuinely helping, and giving you the "oh well we did the bare minimum and can't help you more than that, here's your bill" treatment. Oh, and don't forget that they'll charge you a cleaning fee in the hundred of dollars when you move out, even if you leave the place virtually spotless, mine was around $150. Value for Rent Price: 2/10 -- You can get so much better in the local area for the same price, if not less. More modern constructions with nicer interiors, better management, gated parking, the whole lot. This place is past its prime. Overall Experience: 0/10 -- All thing's considered, this place sucked. I remember trying to convince my friend to live here because of the "refer a friend" discount, and looking back on it I think my friend dodged a bullet by saying "no thanks." Seriously, do yourself a favor and DO NOT LIVE HERE.

The maintenance tech Savannah has been doing a great job! very friendly and very helpful to getting…read morethings fixed in a timely manner!

I've lived here about 15 months. The newness of the place is what pulled me in. Customer service…read morehas always been top notch. Pros: apartments are newer and have a contemporary feel to them. Pool is pretty good, although it was closed a couple of times without signs or notices to the residents. I love that it's in a gated community and overall it has been very safe. Cons: apartment maintenance could be better. Ive made some requests for maintenance on my apartment and it took a call to the manager 2 weeks later to get action taken on it. Since then, no more problems. I wish pest control came around more. We had several wasps nests around our door and breezeway and we had to request they be removed. They also welcome animals of all sizes. I hate that. I live under someone who has a 90lb dog and it runs, jumps, and barks non-stop all hours of the night. I wish they had one or two Buildings dedicated to people with large animals. The grounds maintenance is pretty decent but residents do not clean up after their animals. There is dog poop everywhere!!!! One of my neighbors allows her dog to pee in the breezeway which I've stepped in several times. It's disgusting. The community also needs a small park for kids to play in because the community grass areas are not clean enough for kids. Overall, my experience has been just ok. I've been content living here, but my lease ends next month and I will definitely be moving.

Corporate sucks. Deposits IQ is not an actual deposit. Screws you over. And they makes you pay for…read morethings in move out that should be covered under the damage that your deposit is for.

New owner and new management team make this apartments look great,The apartments are all modern…read morewith updated features. I love this place.