I am a long time Youngs Tirecenter customer. Both Corey and Bill are all around nice guys who I…read moreabsolutely trust based on the years of help they've given to me and my cars. We now live more than 30 minutes away so I started getting small things like oil changes at a shop near me. For the first time last month I had this other business do a big job and I'll just say I learned my lesson that it's worth the 30 min to drive to Youngs for anything more than an oil change. I have never in 20 years of service at the Tirecenter had an issue and am always grateful for their high quality and honest service. Thank you Youngs and Corey & Bill!!

I have been taking my three vehicles for a number of years to this shop. I have a summer car…read morethat I have always worked with Corey (the shop in the Long Alley) to have my annual inspection performed. My experience with with that vehicle has always been decent. We have two other daily drivers, which have been serviced at Young's for a number of things over the years, most notably our periodic oil changes. My summary below is for the Main Street shop. I have both daily drivers filled with semi-synthetic oil and they typically are about $38. I made an appointment a week ago to bring my daily drivers in today for an oil change and confirmed the price was ~$38, which was confirmed. I brought the two daily drivers in today for an oil change and the total was $108.21, roughly $16 more per car! Upon checking out, I asked why there was a discrepancy and was told they were now charging a $9.99 shop fee as a result of updating to a computer system (in the past, they used a paper based system). They did not own up to the fact that the $38 per oil change price had been confirmed and insisted that the charge is now ~$54 ($33.75 for oil, $6.25 for oil filter, AND $9.99 shop service fee) per vehicle. Once I returned home, I compared to an oil change receipt from a few months ago and found ~$4 difference in the price of the oil. In summary, the price of an oil change has increased from $38 ($29.61 for oil and $6.25 for filter) to $54 (40%) in the course of several months, mostly due to an upgrade to a computer system. When a business upgrades their internal accounting system, it is not reasonable to apply a surcharge (that was not disclosed to the customer until checkout) to subsidize the company's internal upgrade I do not consider this ethical business practice and will take my vehicles to another shop for future work. 1/7/2017 FOLLOW UP: Representatives from the shop did reach out to me and did provide resolution for the oil change experience. I have updated my review to reflect this. Businesses some times do make mistakes and the follow up is a good representation of the standards for business practices within an organization. In spite of this isolated experience, I would certainly recommend using Young's Tire and Auto for service. Thank you to the management that took notice and followed up.