I especially decided to shop here because it happened to be less than a mile away where I was for a…read morefunction. And...I had checked out their menu online! This was the only place in the area where I could get brands I have been looking for. I was completely pleased with whole experience at Upstate Canna. Plenty of parking in front of the store. Pleasant check-in. Layout utilizes space efficiently so you can view products. Tremendous selection of flower and prices to fit every budget. many other products to choose from as well. I was very pleased with the prices on what I bought. Jeremy, my budtender was pleasant (as was Joe, lol) and knowledgeable about what I purchased. Overall, this was a great first-time experience. As a veteran of visiting six state's worth of dispensaries, I have had many good, some mediocre, and flat-out poor experiences (just a few). I will definitely visit again if I am in the Albany/Schenectady area.

I arrived at around 10am on a Friday to check out the first legally licensed by NYS upstate…read morecannabis dispensary. Very exciting! Not counting drive time, the entire process from line to purchase took 30 minutes. I overheard that the wait time is much longer after lunchtime. While the obvious reason for this is supply versus demand (one legal dispensary in the area), there are some other best practices I have seen used at other dispensaries that I think Upstate Canna should adopt: 1: A preorder process. I've ordered online at other dispensaries and they text me the information to present with my ID at the door upon arrival and that gets me into the express in and out lane. 2: Merch. There is a smoke shop and a candy shop down the street from Upstate Canna. Yet they have a entire space where folks just check in and wait on a u shaped booth. That is prime real estate to add snacks and pipes and such. 3: The check in person didn't know what was on the menu. There was a big screen sort of power point but if people are just going to sit around for 30 minutes waiting to buy, consider having a menu for them to look at while they wait or even just a QR code they can scan that pulls up the current online menu where they can... order ahead and pay to save time. Additionally, while they smartly had two atm machines on site, neither worked. Which is a obvious issue that I recognize they have only so much control over but, they're taking up space and not working which would suck for anyone needing to get cash to make a purchase. The above stuff being updated would bump stars up to 4-5 later for me. At the moment, they are the only legal shop in town so it isn't a big deal and easy to overlook but competing dispensaries will inevitably arrive.l and compete for my business. That was the needs work stuff that dropped them from a 5 to a 3 star. Now to talk about the good stuff! Customer service was friendly. From the check in to the sale. Staff were friendly and knowledgeable (except check in guy who was just friendly). I learned that Upstate Canna is going to be implementing a delivery service which is absolutely fantastic! Assuming they end up having a location close enough to me in Colonie for it to be used eventually I will. Product seemed pretty good but I need to do some more research over the weekend :) They have a good selection of local flower and vape blends. Even pre rolls and tinctures. Though the tincture selection was a bit limited it was still better than some places I've been. At the end of the day, if they can get their transaction time down to less time than it takes me to drive to MA and pick up my order (currently that is 48 minutes) and they make good choices about capitalizing on their first mover advantage in the region to adopt best practices, I am very optimistic that this local business will thrive and that I will be visiting again!

Everything went awesomely! First time at a dispensary and I got a plug and play. Their selection of…read morebud, carts, concentrates and all the edible items is huge and they have a kiosk if you want to see everything on a their website.

Worst dispensary I've ever been to .. prices are so high and not much of a variety. .please do…read morebetter

Oh my goodness, this store has such an amazing array of products and will have anything that you're…read morelooking for. If you're looking for just some enjoyment there's plenty! If you're looking for something to help with pain or nausea they have that! They even have some good options of strains to stay awake during the day. When you walk into the store itself you are greeted by staff and they are there to help you look for exactly what you need. You can also just browse alone as well, no pushy staff here, all super friendly. The employee I was working with was Josiah and he was friendly and helpful. Nobody was pushy to buy more either. My picture cost me about $190 total, which for the quality of the items I got very reasonable in my opinion. This is a family owned shop and I'd go out of my way to buy from here again.

Watched this spot get built from the ground up on my drive home every day and it has turned into a…read morebeautiful space! Great selection, fair prices, and super friendly service in a clean and pleasant environment -- what more could you ask for in a dispensary? I'll be back many times.

I was on my way home and took a different route to try a new place. Not this one. I just happened…read moreupon it. Surprise! This one is right there! All shiny and new. You stop, take a left, take a left. Easy peasy. Greeted and offered non thc samples for taste. Very knowledgeable if you don't know much about it. I'm sleeping soundly. Thank you!! :-)

From walking in the door I felt welcomed and not at all pressured in any way. It's been 20 yrs…read moresince I smoked any weed, so all this legal stuff is just confounding. I have multiple herniated and bulging discs and the pain can be Brutal. Staci listened to me patiently and made a recommendation that was Spot - F*ing - On. And the prices were so good I bought another just to try something extra to help with sleep. So far so good and I am Definitely going back. Recommend to all

Great selection and one of the only dispensaries north of the mohawk river to carry one of my…read morefavorite growers. Convenient location off northway and smart and informed bud tenders.

Very helpful staff. Jariah and Chris were great! They had exactly what I was looking for and were…read moreextremely accommodating.

I love it here! Great service, great product!! Not sure what Ryan G is talking about fake wax…read more.. not sure how a NYS approved dispensary with products from other approved businesses can ever sell anything fake. I think this sounds like a hater. But thank you for showing us who you are. I wish Holdup Rollup nothing but success!!

Super friendly and knowledgable staff ready to help the curious and experienced visitors to their…read moreshop. A nice rotating variety of products and a little merch. Store is well laid out for browsinf, with budtenders at hand to answer questions and make suggestions. I love to see the engagement with the community! Having coffee/cocoa tables during winter Downtown Schenectady events to chat with passersbys about the shop and invite them in to the store is such a smart way to bust stigma face-on with warmth and generousity and market to locals who may otherwise not feel confident enough to walk through the door on their own.

Shaya was the best! Great selection, awesome prices. Will come back! Got prerolls and vapes.read more

Fantastic service, fantastic prices for edibles. I will never shop for my THC products anywhere…read moreelse.

Mike knows his stuff! Professional and courteous in all respects. Fair purchase and products…read moreworked as advertised! Thanks