I buy all my Stihl equipment here and get my equipment serviced here In store best ace in town…read moreevery time I walk through the door I get greeted and asked if I need any help finding anything and when I'm shopping the associates will walk by and ask if I'm finding everything ok love this ace great location and employees! Always get discount coupons and rewards. This ace is the place haha

Zero stars...but I give one because I can't choose a no star option…read more First of all, when I asked an associate for help, she ignored me. She was facing items, but she chose to keep her head down. When I asked for help again and she decided to acknowledge me, she told me to go wait in the aisle I needed help in and she would send someone over. No one came. Several of the older associates walked by and stared, but when I tried to flag them down, they melted back into the cursed dark aisles of no return and vanished. Ended up trying to find my part on my own but I ended up driving into Tucson and going to Home Depot where the associates were more than happy to help me match parts and look at compatible items.

Highly recommend this Ace Hardware…read more I've been to a few around town including Foothill's location and this one by far has got to be the nicest one. Honestly, I usually have a good experience at most Ace Hardware stores, but this location is on top of it. From staff walking around looking for you lol which is usually the opposite and everyone offering to help, to how clean everything is and neatly stored, etc. Had no problems running in and out several times and each time - very pleased with the outcome. Highly highly recommend!

bought a box of 300 blk for 35.86 after tax and they double charged my card and manager told me to…read morelet my bank handle it.

The damn app didn't work, so they wouldn't honor a coupon that I had a screenshot of, manager says…read moreto call corporate, can't do it. Special last minute trip before closing and this is the service we get. Ridiculous! I will never come back; forced to go to big box stores instead. Stupid is, as stupid does. Home Depot here we come!

I grew up back in Chicagoland with a local ACE hardware a few blocks from home. They had literally…read moreeverything possible on the self and I always supported the locally owned business when I could. Then there is the Corona Ace Hardware. Consistently they never have anything in stock. Bare shelves everywhere. Asking about out of stock items garners the same response (we're waiting for a truck to deliver) yet the shelves stay bare month after month. I get the feeling they are trying to sell the inventory to close the business or aren't re-ordering due to cash flow problems. Either way it's rather infuriating that so much is never re-stocked. Lastly, the pricing. Again no issues supporting a local business, however this location seems to think the products are worth gold. Many items are priced double what another Ace offers them for. Don't give me the it's rural or remote BS either. 15 minutes down Houghton from I-10 isn't "remote"

Wonderful clerks and salespeople that will help you find anything you need or are looking for!read more

As an electrical contractor I have used ace hardware in Bisbee since it opened…read more I was in a transaction with the cashier. I was asked to turn off my music because it was too loud and she couldn't hear the person in back. I gestured" what" and told her.I couldn't hear it. The employee..(bell) ..in back decide it would be appropriate to step out and call me a duche bag as im leaving I contacted kathy the owner. She decided it was acceptable and asked me to return to the store (when bell and Beth are available) to accept an apology. I declined... because it's simply unacceptable behavior that reflects the owners standards of/ "Ace is the place with friendly /helpful employees

Well-stocked with helpful employees. location is also convenient. Good home-town business!read more

This is a well maintained and organized ACE with many employees. You'd me hard pressed to turn…read morearound without help at hand. I give them four stars rather than five because of minimal electronic cables and no work clothing other than gloves.

I purchased 3 items on 2/11/2026. One item was a table fan that didn't meet my needs. Two days…read morelater I tried to return it. The manager refused. It had not been plugged in, was not a cut item, a tool or tinted paint. I became so enraged, I threw the fan on the ground and broke it to bits. This has been my go to Ace when I am in this area during the winter time. I will NEVER return and I will spread the word that this store has very poor customer service

If you want to walk into a customer-unfriendly dead zone, this Ace is the place. Talk to the store…read moremanager and learn why. She's sent the clear message to the staff that the customer is never right. Better hold onto that receipt if you ever want to get your $5 off. They don't honor you electronically, and if you challenge the manager about it you get all but told to eff off. She blames that bad policy on corporate! Avoid this Ace. It ain't the place. Better off at the Ace store in Sahuarita or True Value in Safeway shopping center. They're actually helpful and care for their customers. Their prices and inventory are much better as well.

Ok, I am aware of my proclaimed wild hatred for Home Depot. Particularly for it's deplorable…read morecustomer service. However, I am from Tucson, a big city, and am staying with family in Nogales, a small town. We needed to go in for a few things (being Spring Time, we have been planting like crazy!), and we have found almost everything we have wanted, but the thing that surprises me the most is how NICE all of the employees are. Nearly everyone who walked by said hello, or do you need help, or good afternoon. Maybe it's just me, but in Tucson, Home Depot employees seem to shrink at the sight of a customer, running, frantically to the break room passed customers to avoid seeing them or helping them (I am speaking generally, of course. There was that one, single time in my life someone was nice to me there), but here people went out of their way to be kind and helpful. I think I am just in shock. But I have gone to the Nogales Home Depot several times now and each time has been the same.

Terrible service. Horrible customer service when called to discuss late tree delivery. They would…read morenot refund us and would not do anything to help us. Do not order from them ever!