Ryan who took care of me along with techie who did the oil change Five Star*****…read more Cary S

Car broke down while visiting family and went to here since I used to go to Boonton Tire & Auto…read morewhen I worked next door, assuming it would be the same good work and service. Got an expensive bill for a transmission and had family and old coworkers all telling me to steer clear of of the shop now since it was changed and that I would regret it, but I went through with it anyways. This resulted in a series of being givens false times, being told I would be kept up to date on the progress only to never be in the loop at all, and the final result being poor work done on the vehicle for an exuberant cost. The delays would have been fine if they stopped promising so much as I only went with them because they said it would be done by a certain point and almost cost my partner and I our jobs as we kept giving out new estimated return times to our workplaces and using up what little vacation time we had to just consistently be told to wait longer and longer. Even more work than a transmission was needed in the end and I was not charged, but it was still nonetheless another delay that took another day from us and while not charged for this fix, it was done poorly and I am at my preferred mechanic finally getting it done correctly. The final result after the days of frustration and excuses given out was a car that finally let us go home, albeit now three times as loud and still showing issues from before that I paid for them to fix that I am now paying another person to fix. I should have trusted all my coworkers next door to the shop and family members when they said to not go here, and will be steering clear like the others from now on.

Beware, parts changers not mechanics…read more I brought my car in because it had a loud clunking noise that was heavy enough to feel through the floor. I didn't have time to deal with it so I took it in. They said I needed struts (which I agree were bad) and a CV axle, which took a week and cost me almost $2,000. They called me to say it was done and was all good except for a small squeak in the brakes. I picked it up after hours and wasn't even out of the parking lot and the clunking was still there over every tiny bump in the parking lot, there was no improvement whatsoever. And the mileage was the same as when I dropped it off, so they never even drove the car. I took it home and got under it the next day and found the problem in under 5 minutes and I'm not even a mechanic. The entire subframe was loose and clunking up and down when I pushed with my hand. A quick search on Google and I learned the bushings were broken. I replaced the bushings and now the car is like new again. I can't see how they could have tried very hard if at all to troubleshoot my problem. They just saw some worn parts and decided to charge me to replace them. And they were working all around that loose subframe the whole time and never once noticed it was loose. And they never drove the car to check if the problem was solved. This is complete incompetence. When I called the next morning they acted surprised and said I could bring the car back. I would never bring a car back to them. I'd probably end up buying more parts and still not have it fixed.

UPDATE - I am moving my review up to 3 stars for now. The General Manager did reach out to me for a…read morefull, open and honest conversation. He understands why I have the opinion I have and I understand why RSW feels as they do. We have agreed to have an independent shop evaluate the external damage and will continue the discussion thereafter. Also, they have agreed to address any interior damage. Was having a parasitic drain on the battery. Ended upo having to haver the aftermarket remote starter removed and a new dash wiring harness. Car was in shop for almost 3 weeks. Came out and hopefully the electrical is fixed (need to let car sit for a while to know). Bad news is there is considerable damage to the car. There is a large dent in the rear driver's door plus scratches on the inside driver door jam, shift knob, emergency brake lever & glove box. The car did not go in damaged as they suggest. Was waiting for them to do the right thing before posting but as expected they denied everything. They said they would look at the interior damage and address it as a courtesy. When asked to check their cameras they said their cameras only go back 2 weeks. Interesting that they kept the car for just over that???

I had a few things upgraded and also had repairs on my C5 Corvette…read more Highly recommended

My car broke down on Christmas Eve; I had AAA Tow it to Stage 1 Automotive. So due to the Holiday…read moreRon looked at my car on Monday 12-29-25. Without going into a Long Story he took very good care of my car. And I would HIGHLY RECOMMEND ROB at Stage 1 Automotive he did an OUTSTANDING job!!!! Thank You So Much!!! Rob. I will continue bringing my car there and I will tell ALL my Family members and ALL my friends about Rob's GREAT Work!!!They are Located on a Sidestreet just before The Pompton Queen Diner on Rt23 N in Pompton Plains.

My grandson needed a complete exhaust system replaced on his Subaru. Colin gave him a complete list…read moreof parts and the costs so he could save up. When he was ready, he easily made an appointment, got the repair done and actual cost vs estimate was spot on. The service was friendly and thorough. We have 5 vehicles and we have total confidence in CKO handling all our automotive needs going forward!

These guys are super fair and always deliver. I come here for anything I need and they always have…read morea welcoming attitude.

Been taking my cars there for over 33 years and have always gotten honest, quality care.read more

Always great service. very trustworthy they will not try to oversell stuff. a few times they did…read morethe for for way less than thought.

There are many places that I have taken my car, and as a woman showing up on her own, often I find…read moreI am spoken down to, criticized or the staff attempts to sell me things I don't need. Wall Automotive is NOT that kind of place. The owner Bryan, as well as the men who work there, are consummate professionals and deeply respectful. It feels more like I am dropping off my car at my Uncle's house than a business. They are always friendly, up front with estimates and assessments, and are incredibly transparent about what needs to be done and why. I would recommend this automotive shop to ANYONE. I have nothing but positive things to say. If there were more than 5 stars to give them, I would. I have been there for alignment, brakes, and other small fixes. I highly recommend Bryan and his staff at Wall Automotive.

Wall repaired some wiring damage in 2024 in an hour. Went back in 2026 for same 4 wires which had…read morerodent damage. After waiting 2 days I call and get this job is "huge " and its going to be a long time. whatever that means. Service and communication was a 10 in 2024, now its a 1. Place is too busy and questionable work practices now

Horribly racist people. Chris is an entire moron. Kept my car a day 1/2 and did absolutely nothing!…read moreThey tried to argue me down about other cars. So what. That sounds like a company issue or problems with time management. Save your time and aggravation and GO ELSEWHERE! They suck!

West Main Auto has been a huge help, checking out a used vehicle I was interested in buying,…read moreletting me know up-front the suspension work needed to make the vehicle safe and after I bought it, they completed the work on time and the car drives great. I trust the work they do and appreciate how flexible and easy it is to schedule service and repairs. I trust them with all my family member's cars.

Found this place on yep with good reviews and decided to give it a try. Jim was professional,…read morecourteous, patient and above all honest. I was expecting to have to replace the wheel bearing and at least some part of the AC unit. But he was able to properly diagnosed the problem and only charged me 1/2 hour of labor.

does what ever is needed, no more. fair prices and great…read moreservice. reliable out of the way a bit but worth it.